February 2025 | NGO Training Centre

At the heart of every successful NDIS service is one crucial element: safety. But not just for participants—workers need protection too!

That’s why the NDIS Commission has just launched an amazing new online resource dedicated to reducing violence against workers. And trust us, this is a game-changer.

This resource is packed with up-to-date info and easy-to-navigate links to national, state, and territory resources designed to keep your team safe while they’re on the job. Developed in consultation with Unions, providers, and Work, Health, and Safety experts, it’s the ultimate toolkit for understanding and managing risks associated with worker violence in the disability sector.

Why should you care?

Because worker safety = better care. When your staff feels secure and supported, they can focus on what matters most: delivering the best possible care for NDIS participants. And that’s a win for everyone!

Take a moment to explore this important info and pass it on to any workers you employ. Whether you’re a small provider or a large organisation, we all play a role in creating a safer, more supportive environment.

So, what are you waiting for? Let’s work together to keep everyone safe, happy, and productive.

Check out the full resource here: Violence Against Workers | NDIS Quality and Safeguards Commission.

Safety doesn’t just happen. Let’s make it happen—together! 💪

Looking for training for you and your staff? Look no further!

The NGO Training Centre offers incredible training solutions for your business.

Our Work Health and Safety Pathway has been designed to keep you and your participant safe, both physically and physiologically.

This pathway focuses on a wide variety of important safety topics. All of the courses are written specifically for Australian Disability Support Organisations and are highly relevant to Disability Support work. Each risk is broken into small digestible and easily distinguishable stages, equipping the learner with the knowledge that will help reduce and remove risk areas and ultimately create a safer workplace environment.

In this pathway, you will learn how to keep safe when entering people’s homes, how to avoid trips and slips and other hazardous situations, the different manual handling techniques with step by step instructions on how to use different equipment safely, how to dispose of hazardous waste, the importance of infection control and hygiene, how to use PPE in your role as a Disability Support Professional, how to detect, prevent and put out a fire in the workplace and how bullying and harassment can be identified and prevented.

Call us today on 1300 990 995 or email info@ngotrainingcentre.com to find out more!

In December 2024, a new fact sheet was released outlining the critical right of all NDIS participants to access safe, ethical, and high-quality supports and services. Central to ensuring these rights are respected and upheld is the NDIS Code of Conduct. This Code provides a framework for all those who deliver NDIS services, helping them maintain the highest standards of care and ensuring that participants receive supports that respect their dignity and choices.

Understanding the NDIS Code of Conduct

The NDIS Code of Conduct defines the behaviour and culture expected of all individuals involved in providing NDIS supports and services. It sets clear guidelines for service delivery, ensuring that participants’ rights are at the forefront of every interaction.

Key Requirements of the Code of Conduct

The NDIS Code of Conduct mandates that all NDIS providers, key personnel, and workers:

Respect individual rights: This includes the right to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.
Ensure privacy and confidentiality: Respecting the privacy of people with disabilities is fundamental.
Provide safe, competent, and ethical services: Supports must be delivered with care, skill, and professionalism.
Act with integrity, honesty, and transparency: It’s critical that workers and providers maintain the highest standards of ethical behaviour.
Address concerns promptly: Providers are expected to take swift action when concerns arise that could impact the safety and quality of services.
Prevent and respond to violence, exploitation, neglect, and abuse: Protecting participants from harm is a non-negotiable responsibility.
Address sexual misconduct: Preventing and responding to all forms of sexual misconduct is crucial to creating a safe environment.
Ensure fair pricing: Charges for goods and services should be reasonable and not higher than necessary for NDIS participants.

New Focus on Fair Pricing

A new addition to the Code of Conduct highlights the importance of fair pricing. It ensures that NDIS participants are not charged excessively for goods or services compared to other customers. This reinforces the commitment to equity and fairness in service delivery.

Who Must Follow the Code of Conduct?

The NDIS Code of Conduct is applicable to:

Registered NDIS providers, their key personnel, and NDIS workers.
Unregistered NDIS providers, their key personnel, and NDIS workers.
Providers delivering information, linkages, and capacity building (ILC) activities.
Providers delivering services under the Commonwealth Continuity of Support Programme for people over 65.
NDIS Commission employees, who must also adhere to the Australian Public Service Code of Conduct.

Supporting Workforce Development

To help providers and workers meet the expectations of the NDIS Code of Conduct, several resources are available:

NDIS Workforce Capability Framework: This framework translates the Code of Conduct into observable behaviours and capabilities, providing clear examples of what “good” looks like in practice.
Worker Orientation Module: The “Worker Orientation Module – Quality, Safety and You” is an online training resource that explains what is required under the Code from a participant’s perspective. It is mandatory for staff of registered NDIS providers and essential for all workers.

Multilingual and Auslan Resources

Understanding the diverse backgrounds of NDIS participants and workers, the NDIS Commission has made resources, including an overview video of the Code of Conduct, available in nine languages and Auslan. These translations help ensure that everyone, regardless of language or hearing preference, has access to vital information.

The NDIS Code of Conduct is an essential tool for ensuring that people with disabilities are treated with the respect, dignity, and care they deserve. By setting clear expectations for providers, workers, and key personnel, the Code creates a strong foundation for safe and ethical service delivery in the NDIS sector. As we move into 2025, it is critical that all those involved in the NDIS system continue to uphold these principles and ensure that the rights of participants are always safeguarded.

For more information on the NDIS Code of Conduct, fair pricing, or workforce development resources, visit the NDIS Commission website.

At the NGO Training Centre, we offer comprehensive courses designed to meet NDIS requirements, ensuring that you provide the highest standard of care to participants while staying fully compliant. Our affordable training solutions make us the ideal choice for both individual and staff development. Trust us to empower your team with the knowledge and skills needed to deliver exceptional care, every time. Choose the NGO Training Centre for training that’s both reliable and cost-effective. Call us today on 1300 990 995 or visit https://ngotrainingcentre.com/organisations-training-packages our website to check out our full suite of courses and get started now!

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

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