We’re incredibly proud and grateful to share that the NGO Training Centre has once again been recognised in the Gold Coast Business Excellence Awards, taking out the Education & Training category for August 2026!
We’re so proud of our team and everything they continue to do to support quality training across Australia’s disability and aged care sectors.
But this recognition is about more than just our team. It’s also a reflection of the incredible customers, organisations and professionals who choose to learn with us, trust us with their training needs, and do such important work every day. We genuinely couldn’t do this without you.
A huge thank you to the Gold Coast Business Excellence Awards for recognising businesses making a difference in our community, and congratulations to all the other winners and nominees. The talent, passion and dedication across the Gold Coast business community is something we’re incredibly proud to be part of.
Most of all, thank you to our amazing community for being part of our journey. We’re excited to keep growing, innovating and supporting the people who make such a difference in the lives of others.
THANK YOU SO MUCH!
Pictured above are Jasminne Hristic (Managing Director, NGO Training Centre) and Nico Hristic (Chief Operating Officer, NGO Training Centre) gratefully accepting the award at today’s wonderful celebration event.
On 20 August 2026, the government confirmed that the Commonwealth Home Support Programme (CHSP) will keep operating in its current form until at least 30 June 2029.
After two years of uncertainty, home support providers finally have an answer.
On 20 August 2026, the government confirmed that the Commonwealth Home Support Program (CHSP) will keep operating in its current form until at least 30 June 2029. The plan to fold CHSP into Support at Home has been put on hold. For the roughly 1,300 organisations delivering these services, the program they depend on is staying for now.
The merger was expected no earlier than July 2027, and the prospect had shaped provider decisions for some time. Services held off on hiring, deferred investment, and in some cases stepped back from delivery altogether because they could not see a stable future. Several local councils said uncertainty directly led them to withdraw from CHSP. I personally know of two important services here in the Loddon-Mallee, VIC that relinquished their funding because of the proposed changes and uncertainty about the future of funding under their service categories.
At least now, a little late for some, the extension removes the immediate cause of that hesitation and gives providers a firm horizon to plan against.
What the decision covers
We have broken it down for you:
CHSP continues as a standalone, block-funded program until at least 30 June 2029.
The plan to merge it into Support at Home, previously expected from July 2027, has been dropped.
Services stay the same: domestic assistance, shopping, Meals on Wheels, transport, home maintenance, social support, and allied health.
Around 830,000 ageing Australians use these services, and close to 40% of them live outside the major cities.
The provider base is unchanged, taking in state and local governments, not-for-profits, and community groups.
The reasoning behind the reversal is as significant as the decision itself. A Senate inquiry had recommended that CHSP remain separate and block-funded, and the sector had warned that Support at Home was already struggling to meet existing demand. Adding 830,000 more people to it would have compounded that strain.
Health Minister Mark Butler framed CHSP as doing something Support at Home was never built to do, keeping people well and independent before they need more intensive care. CHSP is now being treated as a program with its own purpose rather than a temporary arrangement waiting to be absorbed.
Which is good news for all.
What it means in practice
The clearest benefit is planning certainty.
Providers now have a defined period to work with, making it possible to commit to staff, set realistic budgets, and hold service levels steady rather than managing everything with hesitation about the future. For regional and remote services in particular, where a single provider often serves an entire community, continuity to 2029 protects ageing individuals with no other options in their local communities.
The extension does not fix the sector’s financial pressures, and providers should not read it as though it does. Funding has been tight, and many organisations are still operating under contracts written years ago that no longer reflect what delivery actually costs. Ageing Australia and other sector bodies welcomed the announcement while keeping this messaging clear.
Two more years of certainty is worth having, but it does not change the costs of a service that was already running close to its last dollars.
The consultation is where the detail sits
The government has committed to consulting this year on the program’s long-term future, and that process will matter more to most providers than the extension itself.
Three questions are open:
Block funding: whether it continues, given it is the model community providers are structured around, and the one most want to keep.
Client contributions: where the balance falls between a fair contribution and a fee that puts services out of reach for the people who need them.
Early intervention: the role of low-level support in keeping people healthier for longer and easing pressure elsewhere in the system.
These decisions will determine what CHSP looks like beyond 2029 and how sustainable it is to deliver. Providers who want to influence funding models, contribution settings, and contract terms will need to engage with the consultation while it is live rather than waiting to see what emerges from it. Make sure your voice is heard. We will keep you updated when calls for submissions are made.
Where this leaves providers
The program is secure through to mid-2029, the immediate threat of absorption into an overloaded system is gone, and there is genuine room to steady operations and plan properly.
For providers, the priorities now are to:
Use the certainty to stabilise staffing, budgets, and service levels across the funded period.
Keep pressing on the cost and contract issues the extension leaves untouched.
Engage with the consultation while it is open, and make the case for the settings that keep these services viable beyond 2029.
At the NGO Training Centre, we are here to support you along the way. We will keep you updated on the latest news on our In The News page.
If your CHSP Staff need valuable training to continue to support your workforce, we are here for you.
Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
Well, it’s happened. On 18 August 2026, the Senate passed the federal government’s NDIS reform package, with the Coalition voting alongside Labor.
The bill heads back to the lower house next, and it’s expected to sail through there.
If you work in this sector, this is the biggest shake-up the scheme has seen since day one, so it’s worth understanding what’s actually changing – and what you need to do.
Before the vote, Labor put forward 63 amendments, shaped by consultation with the disability community and other parliamentarians. The whole package is aimed at two things: keeping the scheme financially sustainable and cracking down on fraud.
To put the numbers in perspective, the scheme currently costs more than $50 billion a year. These reforms are projected to save around $37.8 billion over four years, and participant numbers are expected to drop from roughly 760,000 to 600,000 by 2030.
Health Minister Mark Butler didn’t hold back, saying the scheme had become a target for “shonks and sharp practice.” NDIS Minister Jenny McAllister took a more restrained tone, describing the goal as a scheme that’s strong, safe, sustainable, and holds public confidence.
What Providers need to know
Four things here affect you directly.
First, there are new penalties for kickbacks. The legislation brings in criminal and civil penalties for providers who offer or accept them. Worth noting: this is a conduct offence, not just an administrative slap on the wrist.
Second, the NDIA gets stronger enforcement powers. The Agency can now act faster against providers doing unsafe or unethical things, so expect a much shorter gap between a concern being raised and regulatory action following.
Third, whistleblower protections are expanding. Workers who report misconduct get additional protection, which means your internal reporting culture is no longer just a nice-to-have. It’s a compliance issue.
And fourth, there’s a new escalation pathway for high-risk participants. People needing 24-hour continuous care can apply for a plan variation, aiming to shield this group from support cuts.
The eligibility shift (this is the big one)
Here’s the change that matters most, and it’s not fully spelled out in the bill yet.
From 1 January 2028, eligibility will be decided by standardised assessments of functional capacity, rather than diagnosis alone. Butler has promised to publish the new eligibility standards well before that date.
For providers, this changes the whole intake and evidence conversation. Diagnosis-led documentation just won’t carry the weight it used to. Functional capacity evidence will matter, so it’s worth starting to think about that now.
Thriving Kids and foundational supports
Butler was upfront that there’s still plenty of work to do on foundational supports, both for children over eight and for adults leaving the scheme.
He’s holding firm that Thriving Kids starts on 1 October, even though Queensland hasn’t signed up. He pointed the states back to the hospital funding agreement signed earlier this year, and to the commitments they made back in 2023. Expect some friction on this front for the rest of the year.
Not everyone’s happy
The Greens argue these changes end the NDIS as it was originally promised. Senator Jordon Steele-John put it bluntly, saying the two major parties had made a decision about disabled people without them at the table. Crossbenchers and disability advocates have called the reforms too far, too fast.
None of that, though, changes what providers now need to get on with.
What you should be doing now
Three priorities for the next six months.
1. Start by reviewing your fraud and conduct controls.
Take a hard look at any kickback arrangements, referral incentives, or related-party transactions, and identify and document them. Remember, penalties now attach to individuals, not just organisations.
2. Next, strengthen your internal reporting.
Your staff need to know how to raise a concern, who it goes to, and what protections they have. That takes real training, not just a policy sitting in a folder somewhere, and
3. Lastly, get ready for functional capacity evidence.
It’s your support staff and team leaders who’ll be documenting function day to day, which means documentation quality becomes an eligibility risk for participants and a business risk for you.
Why this comes back to training
Here’s the thing: enforcement is speeding up, and penalties are getting sharper. In that environment, your workforce’s capability is the control that really counts.
Providers who can show current, role-specific training on conduct, reporting, and documentation will handle regulatory attention far better than those who can’t.
That’s exactly what we do. NGO Training Centre builds audit-focused training for the disability and aged care sectors, aligned to the NDIS Practice Standards and the NDIS Code of Conduct.
A few of our courses that speak directly to these reforms are:
Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
Every year on 19 August, World Humanitarian Day recognises the people who respond when crisis hits, and the millions of lives caught up in disasters and conflict around the world.
It’s a day to honour humanitarian workers, but also to ask an honest question: when the worst happens, who gets left behind? Too often, the answer is people with disability. They are among the most at risk in any emergency, and among the most overlooked in the response.
The numbers are hard to sit with. During disasters, death rates for people with disability can be two to four times higher than for the general population. When evacuations are ordered and early-warning systems sound, they are frequently designed without a thought for physical access or accessible communication, so people who cannot move quickly, see an alert, or hear a siren are simply left behind.
We are getting better at this in Australia at least. With the introduction of AusAlertthe new national emergency warning system designed to send near-instant messages to compatible mobile phones, tablets, and smartwatches. The system integrates with assistive technologies like screen readers, Braille displays, and hearing aids, but its loud 10-second siren may still cause distress for people with sensory sensitivities.
Relief packages routinely miss the essentials that make survival possible, like wheelchairs, hearing aids, other assistive devices, and specialised hygiene products.
Up to three-quarters of people with disability affected by a crisis lack proper access to food, safe water, or shelter.
None of this is inevitable. It happens because systems are built for an imagined “average” person, and because the people most affected are rarely in the room when plans are made. The good news is that we know what better looks like.
Inclusive humanitarian action rests on a few clear principles. These are:
1. The first is a twin-track approach: providing targeted, disability-specific support while also making accessibility a standard part of every general program, not an afterthought bolted on later.
2. The second is meaningful participation, which means involving people with disability and their representative organisations in planning, designing, and evaluating the response, because the people who live with these barriers are the ones who understand them best, and
3. The third is better data. Collecting disability and age disaggregated information is how aid actually reaches those most at risk, rather than assuming everyone’s needs are the same.
At its heart, this is the same principle that guides good support anywhere: it’s person-centred and strength-based. It starts with the person’s own needs and capabilities, follows their lead, and builds systems that include them by design rather than excluding them by accident. Preparedness is what turns those principles into action before a crisis hits, not during it.
If you or your team want to build that readiness, NGO Training Centre’s Emergency and Disaster Management course is a practical place to start. It helps workers understand the risks people may face, plan ahead for emergencies, and respond in ways that keep the people they support safe and included.
Rather than treating disability as an afterthought, it builds the habit of asking who might be at greater risk and what they will need, so that when a real emergency comes, everyone is accounted for and no one is left behind.
To every humanitarian worker who shows up in the hardest places, and to every person with disability whose resilience is tested by crises they did not create: we see you. World Humanitarian Day is a reminder that a response is only truly humanitarian when it leaves no one behind.
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Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
Every year on 18 August, we celebrate Never Give Up Day, a global event about determination, resilience, and the perseverance it takes to keep going when things are hard.
It holds real meaning in the disability community, where determination isn’t just a slogan. It’s a daily practice. This year we want to recognise two groups whose resilience often goes unseen.
People with disability, and the carers who walk alongside them.
It’s there every day. It could be learning a new skill, adapting to a change in support staff, or managing a condition that asks something different each day. For carers, it shows the commitment of showing up again and again without complaints. This work is skilled, and it is often invisible, much like many disabilities. It deserves to be named and honoured.
People with disability are too often seen as inspirational just for living their lives, and that drives real people into feel-good stories. Real empowerment is different and it puts people with disability in charge of their own goals and their own definition of success, and it values self-advocacy over sympathy. Sometimes the strongest way to never give up is to speak up: to voice your needs, push back against bureaucratic systems that weren’t built for you, and keep asking for equity.
Recognising resilience is only half the picture. The other half is supporting people well. Good support is person-centred and strength-based. It starts with the person’s own goals and builds on what they can do, rather than doing things for them. It creates autonomy and self-determination.
In practice that means listening first, following their lead, and offering just enough support at the right moment so people can do more for themselves. It also means keeping people safe while respecting their right to make their own choices, including the dignity of taking informed risks. We’ve heard the NDIS overuse the term ‘choice and control ’ – just words, but putting those words into practice is a whole other story.
If you or your team want to strengthen your practice, be authentic in your care and support, then NGO Training Centre can help. Our Duty of Care course covers your responsibilities and how to meet them without becoming overprotective. Informed Choice and Dignity of Risk looks at supporting people to make their own decisions and take positive risks. And Person-Centred Active Support builds the everyday skills that turn good intentions into real participation.
To everyone with disability who keeps navigating a world that doesn’t always make room for you, and to every carer who shows up with determination and true heart, we see you, and we’re honoured to walk alongside you.
Here are some ways you can celebrate today:
🎉 Celebrate a Journey
Every achievement has a story. This is the day to share yours and those you support. Have you supported a participant or carer that just never gives up? Walk alongside them to help them share their story to the world!
💌 Share a Meaningful Message
“I’ll never give up on you.”
“Thank you for never giving up on me.”
🚶 Join the Walk of Perseverance
Walk for the people, dreams, and causes you refuse to give up on. We are walking in Bendigo VIC as the NGO Training Centre. If you are local or want to do your own at the same time, join us and TAG us in your walk! Visit our walk here to join:
Organisations, schools, charities, businesses, and communities come together to support people to keep going.
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Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
If you deliver SIL supports, there is one line in the new SIL Practice Standards that will shape your next audit more than any other: decisions are made by participants, not for them.
It sounds simple. In practice, it is the hardest thing to evidence, because it is not a policy, a consent form or a signature at intake. It is what your workers do at 7am when someone changes their mind about the roster, and at 4pm when someone wants to catch the bus on their own.
That is exactly why we built our new course, Supported Decision-Making. And I will be honest with you: of everything we have released this year, this is the one I am most proud of.
Why now?
From 1st July 2026, SIL providers must be registered and must comply with the new SIL Practice Standards, adopted as a supplementary module that sits alongside the Core NDIS Practice Standards, not instead of them. You have to meet both.
The new module was co-designed. The NDIS Commission worked with Inclusion Australia and with people with disability to develop it, and tested it in real audit settings before it was finalised. That co-design shows: supported decision-making is the first outcome in the module, and the emphasis has shifted from informed consent at intake to supported decision-making as an everyday practice.
Which means an auditor is no longer only asking to see your policy. They are asking your frontline workers to describe how supported decision-making is applied, in their own words, about the people they actually support. That knowledge does not come from a briefing the week before audit. It comes from training, and from teams talking about it regularly.
What is in the course?
Supported Decision-Making takes about 35 minutes, is fully narrated, and is built around four learning objectives:
What supported decision-making is. The supported, shared and substitute framework, and why every person has the right to make decisions about their own life, their supports and the risks they are willing to take.
Communication and accessible information. Supporting each person to receive information and communicate in their preferred language and style, with practical tools: decision-making profiles, will and preference planning templates, decision-making flowcharts and communication access checklists.
Dignity of risk and informed decisions. Helping people weigh benefits and risks, and balancing duty of care with a person’s right to take reasonable risks.
Applying it in day-to-day practice. Recognising when more support is needed, understanding the recognised decision-support roles, and building a person’s decision-making skills over time.
We also offer our sincere thanks to Lusie Glogovac, Aged Care and Disability Consultant and Registered Nurse, for her expertise in developing this course.
How it lines up with the new SIL Standards
The supported decision-making outcome asks you to show that people living in a SIL arrangement understand their right to make decisions about their daily life, routines, relationships and their home, and that they actually exercise that right. The course speaks directly to that, and it does it the way auditors and workers both need: through practice, not theory.
There is a SIL scenario in the course where:
David wants to move out of his shared SIL home into a quieter one-bedroom place near a park.
His support coordinator helps him explore options, costs, visual aids and inspections, and David chooses.
The course then names the alternative plainly: if the coordinator had decided the SIL home was better value and therefore better for David, supported decision-making would have been non-existent.
That is the distinction the new module is built on, and it is the one your team needs to be able to articulate.
There is also Maria, who lives in SIL accommodation, uses a communication board and needs time to respond, facing a roster change. This is the exact everyday moment the standard is aimed at. And because so many of our customers run combined workforces, the course covers aged care too: the new model for supported decision-making under the Aged Care Act 2024, registered supporters, and what to do when a supporter speaks over the person they are meant to be supporting.
Every scenario ends the same way: what you observed, what the person said in their own words, what you did, and who you told. Which is, conveniently, exactly what evidence looks like.
What I would do now
Map your workforce. Every worker delivering SIL supports needs supported decision-making training, not just team leaders.
Train before your next audit, not before your audit date is confirmed. Mid-term audits count.
Check your evidence trail. If your progress notes do not show how a person’s will and preferences guided a decision, the practice is invisible, no matter how good it was.
Give your team the language. Workers who can explain presuming capacity, will and preference, and dignity of risk in plain words are your strongest audit asset.
Enrol your team or talk to us
Supported Decision-Making is available now as an individual course, as part of our SIL Pathway and within our Disability and Aged Care training packages, with completion records and certificates in your LMS dashboard for audit evidence or provided at the end of the course. Existing customers will already see it in their course library.
The NGO Training Centre is also hosting a Webinar on 27 August 2026, where you will hear about the requirements for registration, online self-assessment and you will hear directly from an NDIS and Aged Care Auditor, Marguerite Hoiby, who will be joining us in the session.
This isn’t just another webinar full of slides. It’s your chance to hear directly from industry experts and get answers to the questions that matter most to your organisation.
Have a question about the SIL reforms? Registration? Audits? Staff training? Evidence?
Please send it through before the webinar! Simply register for the webinar, and add your question in the field provided.
We’ll be answering as many pre-submitted questions as possible during the session, giving you practical advice you can take straight back to your organisation.
Can’t attend live?
No worries!
Register anyway and send us your questions. We’ll record the webinar and share the recording afterwards, and we’ll do our best to cover every question, even if you can’t join us live.
The NDIS is changing quickly. This is your opportunity to get practical guidance from three experts who work with providers every day, and leave with greater confidence about what comes next. We’d love to see you there!
If you are unsure where your team sits against the new SIL Standards, talk to us or join in on our upcoming webinar. It is a short conversation and it is far cheaper and less time-consuming than a corrective action.
We’ve got you covered.
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Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
Productivity isn’t about doing more with less; it’s about maximising output from what you already have access to!
In Australia, economists have been sounding the alarm for a while now. The Productivity Commission’s own Chair has pointed out that labour productivity growth over the last decade averaged just 0.4% a year. The slowest pace in 60 years, and a steep drop from the stronger growth Australia saw in the years before the GFC. Most developed economies are feeling it too, but that’s cold comfort if you’re the one trying to run a service and grow a team in the middle of it.
Alarmingly, research from the Centre for Independent Studies has flagged the care economy specifically, aged care, disability support, and the health sector as one of the weakest performers on productivity. Part of the reason? Service quality concerns mean governments prescribe, in increasing detail, exactly how supports must be delivered. In plain English: the rules keep getting tighter, and tighter rules take more time and care to follow properly.
Compliance Isn’t Going Anywhere (It’s Only Getting More Stringent)
If you’re running a disability or aged care organisation, you don’t need an economist to tell you this. You’re living it. The strengthened Aged Care Quality Standards have reshaped what ‘good care’ has to look like on paper and in practice. NDIS registration requirements have expanded, with mandatory registration for SIL and platform providers now in force. Auditors are scrutinising more closely, asking for demonstrated competence, and expecting more evidence than ever before.
Every one of those shifts eats into productivity if your team isn’t ready for it. Confusion costs time. Incidents cost time. A failed audit costs a lot more than time. And when frontline staff are unsure of the rules, they slow down, second-guess themselves, or worse; Get it wrong.
The Fix Is So Accessible, It Can Often Get Overlooked
You don’t need a bigger team. You don’t need new equipment. You need your existing people to know exactly what’s expected of them. Quickly, clearly, and without it chewing up their half of their roster.
That’s a solid case for investing in engaging, high-quality online professional development. It’s one of the fastest, most cost-effective levers available for lifting output with the people you already have:
A well-trained worker moves with confidence. No hesitating, no re-checking, no calling a supervisor to confirm something they should already know.
A compliant team is an efficient team. Getting it right the first time is always faster than fixing it, defending it at audit, or explaining it to a regulator.
Good training reduces incidents. Fewer incidents mean less time lost to paperwork, investigations, and damage control, and more time actually delivering care.
None of this requires reinventing your workforce. It just requires making sure the knowledge your people need is easy to access, genuinely engaging, and doesn’t take a week off the roster to deliver.
Training That Works With Your Team, Not Against Their Time
These are exactly the gaps we built NGO Training Centre to close. Our courses are designed by people who actually know the disability and aged care sectors, built for real shifts and real workloads! Not generic, tick-a-box modules that teach nothing and waste an afternoon.
Our learning platform and mobile app mean staff can train between clients, in a doctor’s waiting room, or even on public transport. Anywhere, anytime, on whatever device is in their pocket. And for teams who already know their stuff, our Adaptive Learning NGO Xpress courses skip the content they’re already competent with and focus only on what actually needs a refresher, often taking as little as 5–10 minutes.
The maths is simple. Compliance is only going to get more closely scrutinised, not less. Every hour your team spends confused, under-prepared, or fixing avoidable mistakes is an hour of productivity you’ll never get back. Every hour spent on sharp, efficient, relevant compliance training is an investment that pays out every single shift afterwards.
Productivity isn’t about doing more with less. It’s about equipping the people you already have to do their best work. The first time and every time.
Ready to boost productivity and potentially save on training costs while you are at it? Why not check out our course lists, or an online demonstration on how to turn training into your team’s productivity edge!
Sources: Productivity Commission Chair Danielle Wood, via UNSW BusinessThink, on Australia’s decade of stagnant labour productivity growth; Centre for Independent Studies research on productivity trends in Australia’s care economy.
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Author: Matthew Crawford, PGCert(Bus)
Matt has over a decade of experience in B2B sales and business development and with a passion for human services, is deeply committed to driving meaningful solutions within the disability and aged care sectors. His commitment to improving service quality and his deep understanding of client needs make him a trusted partner in advancing the capabilities of organisations that support ageing individuals and people with disability across Australia.
