This course will provide you with an opportunity to check and improve the effectiveness of your communication skills. Both Verbal and Non Verbal communication will be explored by breaking down exactly what leads to communication problems and what results to successful communication. You will also be introduced to communication aids.
After this lesson you will be able to:
a) Define what Communication is.
b) Explain what effective Communication looks like.
c) Distinguish the difference between good and poor Verbal Communication, express what leads to each and explain what you can do differently to Verbally Communicate more effectively.
d) Distinguish the difference between good and poor Written Communication, express what leads to each and explain what you can do differently to increase the effectiveness of your written communication skills.
e) Understand the likely drivers of a person’s body language and therefore how to communicate more effectively with them.
f) Recognise some of the different Communication aids you will come across in your role.