COURSE LIST & OVERVIEW

1. Introduction To Disability Support Part 1
2. Introduction To Disability Support Part 2
3. Professional Boundaries
4. Guide To Safe Medication Management
5. Effective Progress Notes
6. Personal Care And Grooming Part 1
7. Personal Care And Grooming Part 2
8. Duty Of Care & Dignity Of Risk
9. Self Care For Disability Support Professionals
10. Communication
11. Manual Handling Part 1
12. Manual Handling Part 2
13. Safe Food Handling Part 1
14. Safe Food Handling Part 2
15. Positive Behaviour Support Part 1
16. Positive Behaviour Support Part 2
17. Keeping Safe At Work
18. Person Centred Active Support
19. Autism Spectrum Disorder
20. Sexuality and Relationships
21. Positive Behaviour Support Part 3
22. NDIS Quality and Safeguard Framework
23. Team Work
24. Feedback, Compliments And Complaints
25. Schizophrenia part 1
26. Schizophrenia part 2
27. Bipolar Disorder
28. Personality Disorder
29. Problem Solving as a Disability Support Professional
30. Cultural Awareness
31. Covid-19 and Disability Services

Course Overview

1. Introduction To Disability Support Part 1

Within this course you will explore the alarming, inspiring and important facts and history of Disability in Australia. You will also gain knowledge and practical skills around the different disability models and disability etiquette.

After this lesson you will be able to:

a) Recall and speak to the history of disability in Australia.
b) Understand the two different disability models.
c) Express what disability etiquette is and how to use it.

2. Introduction To Disability Support Part 2

Within this course you will get a good understanding of the key responsibilities of a Disability Support Professional. You will also gain knowledge of the documentation you will see in your day-to-day work and will gain insights into the key acts and legislation which protect people with disability.

After this lesson you will be able to:

a) State what the key responsibilities of a Disability Support Professional are.
b) Recognise and tell others what documentation is required in your role as a Disability Support Professional.
c) Know when to reference and use the different types of documentation.
d) Communicate at a high level the key acts and legislation which protect people with disability.

3. Professional Boundaries

This course explores the simple but complicated nature of creating and keeping professional boundaries. Creating Professional Boundaries is very important in the role of a Disability Support Professional as the customer can often perceive the paid worker as a friend. This course will help you understand the dangers of not having proper boundaries, the differences between professional and personal relationships and will help you identify the early signs of a boundary issue.

After this lesson you will be able to:

a) Describe what boundaries are.
b) Distinguish the difference between professional and personal relationships as a Disability Support Professional.
c) Express what steps you can take that lead to strong Professional Boundaries.
d) Identify the risks of boundary crossings and / or boundary violations.
e) Identify easily the early warning signs of boundary issues.
f) Put what you have learnt into practice and create strong Professional Boundaries with your customers.

4. Guide To Safe Medication Management

The idea of Medication Management may sound daunting but with the right knowledge and skill, keeping your customer safe is not as complicated at it may seem. Within this course you will learn what Pro Re Nata (PRN) medication is, you will learn the 7 rights to safe medication management, the 4 checks to safe medication management and will understand medication security and the times you need to STOP.

After this lesson you will be able to:

a) Define what medication and PRN Medication are.
b) Describe what the 7 rights to Safe Medication Management are and how you can implement them in your day-to-day work as a Disability Support Professional.
c) Describe the 4 checks to Safe Medication Management and how you will implement them in your day-to-day work as a Disability Support Professional.
d) Tell others why the 7 rights and 4 checks to Safe Medication Management are critical.
e) Tell others what medication security means as a Disability Support Professional.
f) State the times you need to stop when conducting Medication Management and the steps you need to take from there.

5. Effective Progress Notes

Entering Progress Notes is an essential part of your role as a Disability Support Professional. Throughout this course you will gain knowledge and skills to create accurate and informative Progress Notes. You will also learn the legal requirements of a progress note.

After this lesson you will be able to:

a) Explicitly state what a Progress Note is.
b) Share why they are so important.
c) Break down the key components of a good Progress Note.
d) Distinguish the difference between a good and poor Progress Note.
e) Share at a high level the legal requirements of a Progress Note.
f) Create a highly effective Progress Note.

6. Personal Care And Grooming Part 1

Throughout this course you will unpack Personal Care. You will learn what it is, why it is so important, the professional ethics of care and you will be introduced to a step-by-step guide to basic Personal Care and grooming. You will be able to use this information immediately and within every working day.

After this lesson you will be able to:

a) State what Personal Care is.
b) Express why hygiene is so important as a Disability Support Professional.
c) Explain the steps required to offer good Personal Care to your customers.
d) State what professional ethics of care is.

7. Personal Care And Grooming Part 2

Throughout this course you will increase your knowledge and skills in the critical Personal Care activities that are often conducted by a Disability Support Professional. These activities include bathing and showering for females, bathing and showering for males, dental hygiene, foot and nail care and shaving.

After this lesson you will be able to:

a) State the steps you are required to take to effectively bath and shower a female customer.
b) State the steps you are required to take to effectively bath and shower a male customer.
c) Describe what good dental hygiene involves.
d) Communicate what good foot and nail care looks like for a customer.
e) Recall what hair care and shaving factors you need to consider when helping your customers.
f) Effectively support your customers with their Personal Care and Grooming needs.

8. Duty Of Care & Dignity Of Risk

This course will open up the doors of what Duty of Care is, inform you exactly how to uphold Duty of Care and give you a detailed understanding of what a breach of Duty of Care is. You will then gain knowledge on what Dignity of Risk is and will know how to get the balance right between these two.

After this lesson you will be able to:

a) State what Duty of Care is.
b) Explain the steps you are required to do to uphold Duty of Care as a Disability Support Professional.
c) Explain what a breach of Duty of Care is and how this happens.
d) State what Dignity of Risk is.
e) Strike the right balance between Duty of Care and Dignity of Risk.

9. Self Care For Disability Support Professionals

This course will highlight why it is so vital that you spend time and effort caring for ‘yourself’, particularly when you have a position that involves caring for others. The course will breakdown the 6 key contributing factors which result to good Self Care. You will be given tips and activities and will also have the chance to complete a self assessment and create a Self Care plan.

After this lesson you will be able to:

a) Express what Self-Care is and why it is so important.
b) Recall what the six areas of Self-Care are: Physical, Emotional, Spiritual, Psychological, Personal (relationship with self and others) and Professional.
c) Describe what factors result to good: Physical, Emotional, Spiritual, Psychological, Personal and Professional.
d) Describe what factors result to poor: Physical, Emotional, Spiritual, Psychological, Personal and Professional.
e) Describe how you are tracking with each of the six areas of Self-Care.
f) Share your Self-Care plan with others (if you desire).

10. Communication

This course will provide you with an opportunity to check and improve the effectiveness of your communication skills. Both Verbal and Non Verbal communication will be explored by breaking down exactly what leads to
communication problems and what results to successful communication. You will also be introduced to communication aids.

After this lesson you will be able to:

a) Define what Communication is.
b) Explain what effective Communication looks like.
c) Distinguish the difference between good and poor Verbal Communication, express what leads to each and explain what you can do differently to Verbally Communicate more effectively.
d) Distinguish the difference between good and poor Written Communication, express what leads to each and explain what you can do differently to increase the effectiveness of your written communication skills.
e) Understand the likely drivers of a person’s body language and therefore how to communicate more effectively with them.
f) Recognise some of the different Communication aids you will come across in your role.

11. Manual Handling Part 1

Knowing the right techniques for Safe and Effective Manual Handling can prevent injury or pain. Within this course, you will learn what Manual Handling is, Manual Handling legislation, how to manage risks, the benefits of controlling risk, biomechanical principles (“HOW TO” pick up something safely) and lastly you will be given some handy safety tips.

After this lesson you will be able to:

a) State what Manual Handling is.
b) At a high-level, recall relevant Manual Handling legislation.
c) Explain how you can manage the risk associated to Manual Handling.
d) State what the benefits are for you and others when you control a risk.
e) Show others what good Manual Handling looks like – aligned to biomechanical principles.
f) State the common mistakes of Manual Handling.
g) Share Manual Handling safety tips and steps you can take as a Disability Support Professional to keep you and others safe.

12. Manual Handling Part 2

Within this course you will have the opportunity to build knowledge in the Manual Handling equipment you might use as a Disability Support Professional. This course will also demonstrate “HOW TO” assist a customer to move. The equipment being discussed includes transfer belts, a hoist and sling, slide sheets and transfer boards.

After this lesson you will be able to:

a) Assist a person to move in a safe way.
b) Recognise the different equipment types you might use.
c) Explain when and how to use a transfer belt.
d) Explain when and how to use a hoist and sling.
e) Explain when and how to use slide sheets.
f) Explain when and how to use a transfer board.
g) Share Manual Handling safety tips and steps you can take as a Disability Support Professional to keep you and others safe.

13. Safe Food Handling Part 1

Throughout this course you will learn what a food handler is, get an overview of the relevant legislation, understand the “HOW TO” of personal hygiene for food handlers and lastly how our personal health and clothing can impact safe food handling. This course will offer you very practical and easily implemented strategies to help keep you and others safe.

After this lesson you will be able to:

a) Define what a Food Handler is.
b) At a high-level, recall the relevant legislation.
c) Tell and show others what good personal hygiene looks like.
d) Tell and show others what good personal health looks like.
e) Describe what behaviours lead to poor personal health and personal hygiene and describe how this could impact the customer negatively.

14. Safe Food Handling Part 2

In this course, Safe Food Handling will be explored even further. It will discuss what food poisoning is, a first response to food poisoning, symptoms of food poisoning, how to prevent contamination of foods and how to avoid food pests and infestation. Food poisoning can often be easily avoided, this course will give you the know-how to do this.

After this lesson you will be able to:

a) State what Food Poisoning is and why this topic is so important.
b) Explain what a first response to Food Poisoning should look like.
c) Share the common causes of Food Poisoning.
d) Tell and show others how to prevent the contamination of foods.
e) Describe the steps which can prevent food pests and infestation.

15. Positive Behaviour Support Part 1

Within this course you will explore how we have approached “behaviours of concern” over the last 60 years in Australia. You will also gain a deep understanding of behaviour, including the five stages of behaviour escalation.

After this lesson you will be able to:

a) Know what “challenging behaviour” and “behaviours of concern” are.
b) Talk about the history of “behaviours of concern” in Australia.
c) Understand behaviour, including the five stages of behaviour escalation.

16. Positive Behaviour Support Part 2

Within this course you will explore the ABC of positive behaviour support. You will also explore strategies to reduce behaviours of concern including restrictive practices.

After this lesson you will be able to:

a) Use the ABC model of positive behaviour support.
b) Know how to use responsive and reactive strategies.
c) Know what restrictive practices are and when to use them.

17. Keeping Safe At Work

Within this course you will get an in-depth understanding of safety at work, including what your responsibilities are, how to assess risk and what safety checks need to be done. You will also get some important tips that will keep you and the person you support safe.

After this lesson you will be able to:

a) State what your “safety at work” responsibilities are.
b) Assess risk using the 4 step risk assessment.
c) Be safe while home visiting, during transportation and in the event an aggressive or threatening situations occurs.

18. Person Centred Active Support

Within this course you will get an in-depth understanding of what Person Centred Active Support is. You will also learn how to use Person Centred Active Support when supporting your customer, how to provide the right amount of support and finally you will get practicable methods to ensure success.

After this lesson you will be able to:

a) Know what Person Centred Active Support is.
b) Apply the right amount of support.
c) Successfully apply Person Centred strategies when supporting your customer.

19. Autism Spectrum Disorder

Within this course you will get an in-depth understanding what Autism Spectrum Disorder is. You will also understand behaviour in people with Autism Spectrum Disorder and get some tips on how to support them.

After this lesson you will be able to:

a) Communicate clearly what Autism Spectrum Disorder is, including what the comorbid conditions are.
b) Understand behaviour in individuals with Autism Spectrum Disorder.
c) Support individuals with Autism Spectrum Disorder.

20. Sexuality and Relationships

Within this course you will get an overview of what sexuality and relationships means for people with disability. You will also get tips on how to promote healthy sexual expression and an in-depth understanding of what boundaries are.

After this lesson you will be able to:

a) Understand what sexuality and relationships means for people with disability.
b) Promote healthy sexual expression.
c) Understand boundaries.
d) Better support and educate your customer.
e) Use the circle of relationships to promote awareness about boundaries.

21. Positive Behaviour Support Part 3

Within this course you will get trained on how to develop, implement and measure a positive behaviour support plan. You will also get an overview of what the NDIS Quality and Safeguards Commission is and what it is responsible for.

After this lesson you will be able to:

a) Develop and implement a positive behaviour support plan.
b) Measure, monitor and review a positive behaviour support plan.
c) Know what the NDIS Quality and Safeguards Commission is and what it is responsible for.

22. NDIS Quality and Safeguard Framework

Within this course you will get an in-depth understanding of the NDIS quality framework and its overarching principles and objectives. You will get to learn about the NDIS code of conduct, the NDIS practice standards and finally the quality safeguards and complaints.

After this lesson you will be able to:

a) Know what the NDIS quality and safeguard framework is.
b) Know what the NDIS code of conduct is and what it serves to.
c) Understand what the NDIS practice standards are.
d) Understand what the quality safeguards are and how complaints are managed.

23. Team Work

Within this course you will get everything you need to know about how to be part of successful team: you will know exactly how to be a successful team member and how to manage conflict effectively.

After this lesson you will be able to:

a) List out the five attributes of a successful team member.
b) Know what a successful team is made of.
c) Manage conflict more effectively.

24. Feedback, Compliments And Complaints

Within this course you will get an in-depth understanding of how important feedback is. You will also get some tips on how to give and receive feedback and compliments. Finally you will get an overview of how to manage complaints
effectively.

After this lesson you will be able to:

a) Effectively give and receive feedback.
b) Gracefully and impactfully give and receive compliments.
c) Manage complaints effectively.

25. Schizophrenia part 1

Within this course you will get an understanding of what schizophrenia is. You will also learn about the symptoms of schizophrenia, including the difference between positive and negative symptoms.

After this lesson you will be able to:

a) Explain what schizophrenia is.
b) Identify the symptoms of schizophrenia.
c) Know the difference between positive and negative symptoms of schizophrenia.

26. Schizophrenia part 2

Within this course you will get a deeper understanding of schizophrenia, including the cognitive symptoms and medication that can help people with the condition. Finally, you will get some tips on how to support a person living with schizophrenia.

After this lesson you will be able to:

a) Identify cognitive symptoms.
b) Know what type of medication is used to treat schizophrenia.
c) Support effectively a person with schizophrenia.

27. Bipolar Disorder

Within this course you will get an in-depth understanding of what bipolar disorder is. You will also get and overview of the three types of bipolar disorder, what the risk factors are and finally you will be given tips on how to best support a customer with bipolar disorder.

After this lesson you will be able to:

a) Know what bipolar disorder is.
b) Understand the three types of bipolar disorder.
c) Know what the risk factors are.
d) Support a customer with bipolar disorder effectively.

28. Personality Disorder

Within this course you will get an in-depth understanding of what personality disorder is. You will also get and overview of the three clusters of personality disorder, what the risk factors are and finally you will be given tips on how to best support a customer with personality disorder.

After this lesson you will be able to:

a) Know what personality disorder is.
b) Understand the three clusters of personality disorder.
c) Know what the risk factors are.
d) Support a customer with personality disorder effectively.

29. Problem Solving as a Disability Support Professional

Within this course you will get to know what problem solving means, what the stages of problem solving are, how problem solving can be used in your day to day work as a Disability Support Professional and lastly, we will go over some problem solving tools.

After this lesson you will be able to:

a) Know what problem solving means.
b) Know how to problem solve using a methodical approach.
c) Use problem solving in your role as a Disability Support Professional.
d) Have an understanding of common problem solving tools.

30. Cultural Awareness

Within this course you will get to know what culture is, why it is important to be culturally aware and how to become culturally aware. You will then learn what being culturally aware means in your role as a Disability Support Professional and how to respect people from a different culture. Finally, we will go over the NDIS Practice Standards requirements.

After this lesson you will be able to:

a) Know what culture is and why it is important to be culturally aware.
b) Know how to become culturally aware.
c) Support and be respectful with people from another culture.
d) Know what the NDIS Practice Standards are when it comes to cultural awareness in your role as a disability professional.

31. COVID-19 and Disability Services

This course is focused on building COVID-19 (Coronavirus) infection control and pandemic awareness. All content is aligned to the latest information from the: 1) World Health Organisation (WHO), 2) Australian Government Department of Health, 3) NDIS disaster response page for disability-related updates and advice (based on the Coronavirus Emergency Response Plan) and 4) NDIS Commission Provider Alerts / Newsletters.

The course will discuss the fundamentals of infection prevention and control for COVID-19 including:

a) COVID-19 what is it?
b) Common signs and symptoms.
c) Understand how it is spread.
d) Know what to do when you suspect a person or yourself has COVID-19.
e) Preventative actions to keep you and your participants’ safe.
f) Know where to find reliable sources of information about COVID-19.
Note, the course contents were validated on the 18/3/2020. As information may change, it is recommended you check the above reliable sources for new information and updates.

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E: info@ngotrainingcentre.com

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