Handling Client Complaints

By the end of this course, Managers will be able to:

a) Know the Legal Requirements of Complaints Handling.
b) Know why it is important in their role as a Middle Manager or Executive Manager.
c) Understand the Complaints Handling Process from a Middle Management and Executive Manager Perspective.
d) Understand how to manage/support the management of a formal complaint which has been received by the NDIS commission about their organisation.
e) Know the common mistakes in the complaint handling process and how to avoid these.

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