Disability Course List

NGO Lite and NGO Pro Disability Courses Overview

The following courses 1 to 64 are included in all our disability training packages.

NDIS Key Requirements

1. NDIS Foundations

Within this course you will get an in-depth understanding of NDIS Foundations. You will see how the NDIS Quality and Safeguarding Framework has been established to protect NDIS participants’ safety and the quality of services provided to participants under the scheme.  You will learn about the framework principles and objectives, the NDIS Code of Conduct, the NDIS Practice Standards and lastly the role of the NDIS Quality and Safeguards Commission.

After this lesson you will be able to:

• Know what the NDIS quality and safeguard framework is.
• Know what the NDIS code of conduct is and your obligations.
• Understand what the NDIS practice standards are.
• Understand the role and responsibilities of the Quality and Safeguards Commission.

Course duration: 46 minutes.

Created by: Paul Larcombe and Sharmal Narayan – Both Qualified NDIS Lead Auditors.

2. Abuse and Neglect

Within this course, you will get an understanding of your obligations for identifying, preventing and reporting Abuse and Neglect. You will learn how critical these obligations are for you, your participants, and your organisation. We will discuss the definition of abuse and neglect, how to
identify warning signs and you will learn how to respond and where to report abuse and neglect incidents.

After this lesson you will be able to:

• Explain what abuse and neglect are, including their different forms.
• Explain how to identify signs of abuse or neglect.
• Have a deep understanding of your obligations as a support professional and the important role you play in identification and prevention strategies.
• Understand how to respond and know where to report suspected cases and incidents.

Course duration: 33 minutes.

Created by: Paul Larcombe – Qualified NDIS Lead Auditor.

3. Duty of Care, Informed Choice and Dignity of Risk

This course will help you to understand your obligations for Duty of Care, Informed Choice, and Dignity of Risk.  You will learn how critical these obligations are for you, your participants, and your organisation.  We will discuss what a breach of Duty of Care is and its subsequent consequences. Lastly, you will learn how to support your participant to make informed choices and live a full and rich life with dignity of risk.

After this lesson you will be able to:

• Explain what duty of care, informed choice and dignity of risk are.
• Detail your obligations for duty of care, informed choice, and dignity of risk.
• Explain what a breach of duty of care is and how this happens.
• Know how your obligations for informed choice and dignity of risk are complementary.
• Know how to meet your legal obligations.

Course duration: 36 minutes.

Created by: Steven Paull – Australian Disability Sector Expert / Sharmal Narayan – NDIS Lead Auditor.

4. Complaints and Reportable Incidents

In this course you will learn about receiving complaints and understand why complaints are important to you, your organistion and its participants. You will learn best practices for handling complaints.  And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.

After this lesson you will be able to:

• Receive complaints.
• Explain best practice for handling complaints.
• Identify a Reportable Incidents and follow procedures for reporting.

Course duration: 28 minutes.

Created by: Pamela Kingston – Corporate Services Manager of and NDIS Registered Provider.

5. Mealtime and Dysphagia Management

In this course you will learn why mealtime management is so important for participants who experience difficulty swallowing. You will learn about the NDIS Mealtime Management Practice Standard and Quality Indicators. The course will give you a sound understanding of how this practice standard impacts your role and responsibilities as a Disability Support Professional providing mealtime support. You will understand how a mealtime management plan is developed and how you can implement a participant’s mealtime management plan to support safe and enjoyable mealtimes. 

After this lesson you will be able to:

• Understand mealtime management.
• Understand the NDIS Practice Standard for Mealtime Management.
• Identify Dysphagia and associated risks
• Provide mealtime support to participants.
• Proactively manage risks and mealtime difficulties.

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 52 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

6. Emergency and Disaster Management

In this course, you will learn what constitutes an emergency or a disaster and what types of situations this might apply to. You will learn about your responsibilities when facing an emergency situation and how to best support your participant. You will learn how to plan for and be ready for an emergency situation and how to keep yourself and your participant safe.

After this lesson you will be able to:

• Explain what an Emergency is.
• Identify and explain the different types of emergency and disaster situations and how to respond to each one.
• Prepare and implement an emergency plan tailored to your participant’s individual needs.

Course duration: 26 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

Disability Support Induction

7. Introduction to Disability Support – Part 1

Within this course you will explore the alarming, inspiring and important facts and history of Disability in Australia. You will gain knowledge and practical skills around the different disability models and disability etiquette. This is an essential course for any person joining the Disability Services Industry.

After this lesson you will be able to:

• Appreciate the historical challenges and adversity experienced by people with disability.
• Hold a greater appreciation of the current disability service standards and regulations.
• Understand the two different disability service models.
• Express what disability etiquette is and how to use it.

Course duration: 23 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst.

8. Introduction to Disability Support – Part 2

Within this course you will get a good understanding of the key responsibilities of a Disability Support Professional. You will gain knowledge of the documentation you will see in your day-to-day work and will gain insights into the key Acts and legislation which protect people with disability.

After this lesson you will be able to:

• State the key responsibilities of a Disability Support Professional.
• Recognise and tell others what documentation is required in your role as a Disability Support Professional.
• Know when to reference and use the different types of documentation.
• Communicate at a high level the key Acts and legislation which protect people with disability

Course duration: 26 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst.

9. Person Centred Active Support

Within this course you will get an in-depth understanding of what Person Centred Active Support is. You will also learn how to use Person Centred Active Support when supporting your customer, how to provide the right amount of support and lastly, we will share five strategies to ensure success.

After this lesson you will be able to:

• Know what Person-Centred Active Support is.
• Apply the right amount of support.
• Successfully apply Person Centred strategies when supporting your participant.

Course duration: 31 minutes.

Created by: Steven Paull – Australian Disability Sector Expert.

10. Professional Boundaries

This course explores the simple but complicated nature of creating and keeping professional boundaries. Creating Professional Boundaries is very important in the role of a Disability Support Professional as the participant can often perceive the paid worker as a friend. This course will help you understand why professional boundaries are necessary, the risks associated with boundary crossings or violations, and how to recognise early warning signs of boundary issues.

After this lesson you will be able to:

• Describe how boundaries are used for personal and professional relationships.
• Explain how to create strong professional boundaries.
• Identify the risks of boundary crossings and / or boundary violations.
• Recognise the early warning signs of boundary issues
• Put what you have learnt into practice and create strong professional boundaries with your participants

Course duration: 27 minutes.

Created by: Steven Paull – Australian Disability Sector Expert.

11. Effective Progress Notes

Entering Progress Notes is an essential part of your role as a Disability Support Professional. Throughout this course you will gain knowledge and skills to create accurate and informative Progress Notes. You will also learn the legal requirements of a progress note.

After this lesson you will be able to:

• Explain what a progress note is and why they are used.
• Describe the key components of an effective progress note.
• Explain the language that should be used when writing a progress note.
• Detail the legal requirements and considerations for writing effective progress notes.

Course duration: 25 minutes.

Created by: Steven Paull – Australian Disability Sector Expert / Sharmal Narayan – NDIS Lead Auditor.

12. Communication

This course will provide you with an opportunity to check and improve the effectiveness of your communication skills. Both Verbal and Non-Verbal communication will be explored by breaking down exactly what leads to communication problems and what results to successful communication. You will also be introduced to communication aids.

After this lesson you will be able to:

• Define and explain effective communication.
• Describe the best practices for effective written and verbal communication.
• Understand how a person’s body language influences communication.
• Recognise some of the different Communication aids you will come across in your role.

Course duration: 29 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst.

13. Teamwork

Within this course you will get everything you need to know about how to be part of successful team. You will know exactly how to be a successful team member and how to manage conflict effectively.

After this lesson you will be able to:

• List out the five attributes of a successful team member.
• Know what a successful team is made of.
• Manage conflict effectively.

Course duration: 22 minutes.

14. Sexuality and Relationships

Within this course you will get an overview of what sexuality and relationships means for people with disability. You will also get tips on how to promote healthy sexual expression and an in-depth understanding of what boundaries are and how you establish and maintain these.

After this lesson you will be able to:

• Understand sexuality, relationships, and disability.
• Promote healthy sexual expression.
• Understand boundaries.
• How to support and educate your participant.
• Use the circle of relationships to promote awareness about boundaries.

Course duration: 36 minutes.

Created by: Anita Gardner – Registered Psychologist.

Work Health and Safety

15. Keeping Safe at Work – Part 1

In this course, you will learn about Work, Health, and Safety (WHS), including an understanding of risk and the WHS laws and regulations that protect Australian workers. We will explore specific risks associated with working in the disability sector and the responsibilities of both employees and employers to maintain a safe work environment. Next, we will review three key WHS processes: consultation, cooperation, and coordination, which are designed to ensure collaborative management of WHS matters by involving both employee and employer perspectives. Lastly, the course will cover the unique WHS risks associated with remote work, their impact on workers, and the necessary measures to manage these risks and ensure the safety of all employees.

After this lesson you will be able to:

• Define Work Health and Safety (WHS), Australian laws and regulations.
• Understand WHS consultation, cooperation, and coordination processes.
• Identify WHS risks and management strategies for remote workers.

Course duration: 25 minutes.

Created by: Lisa Laybutt, Senior Human Resources Professional.

16. Keeping Safe at Work – Part 2

In part 2 of the Keeping Safe at Work course, you will build on your understanding of Work Health and Safety (WHS) risks and dive into risk management approaches in greater detail. You’ll learn about a 4-stage risk management process and explore specific tools such as the risk matrix, used to understand, classify, and prioritise risk management initiatives. We’ll explore psychosocial hazards, and their impact on employee psychological and physical health, highlighting employer obligations to manage these hazards in the workplace. Lastly, we’ll learn about WHS reporting and reiterate specific employer and employee responsibilities to ensure a safe and supportive workplace for all workers.  

After this lesson you will be able to:

• Describe a 4-stage risk management process and understand how specific risk management tools are embedded within this process.
• Describe psychosocial hazards and specific risk management approaches.
• Understand WHS reporting, roles, and responsibilities.

Course duration: 35 minutes.

Created by: Lisa Laybutt, Senior Human Resources Professional.

17. Manual Handling – Part 1

Knowing the right techniques for safe and effective manual handling can prevent injury and pain. Within this course, you will first learn what manual handling is and the relevant legislation. You will then learn how the risk management framework helps us to meet our legal obligations. Next, you will learn about risk assessment tools and how to use the hierarchy of control, you will be shown biomechanical principles (how best to use our body to lift safely) and lastly, you will be given some handy safety tips.

After this lesson you will be able to:

• State what Manual Handling is and know relevant legislation.
• Explain how organisations and their employees use risk management tools to manage hazardous manual handling tasks.
• Explain why it is beneficial to have a collaborative approach to risk management.
• Show others what good manual handling looks like, aligned to biomechanical principles.
• Share manual handling safety tips and steps you can take as a Disability Support Professional to keep you and others safe.

Course duration: 30 minutes.

Created by: Nick Heffernan – Registered Physiotherapist / Melanie McGaw – Work Health and Safety Expert.

18. Manual Handling – Part 2

Within this course you will have the opportunity to build knowledge in the Manual Handling equipment you might use as a Disability Support Professional. This course will also demonstrate “HOW TO” assist a participant to move. The equipment being discussed includes transfer belts, a hoist and sling, slide sheets and transfer boards.

After this lesson you will be able to:

• Assist a person to move in a safe way.
• Recognise the different equipment types you might use.
• Explain when and how to use a transfer belt.
• Explain when and how to use a hoist and sling.
• Explain when and how to use slide sheets.
• Explain when and how to use a transfer board.

Course duration: 20 minutes.

Created by: Nick Heffernan – Registered Physiotherapist.

19. Waste Management

In this course you will learn the importance of waste management and how this applies to your role as a Disability Support Professional. You will gain a deeper understanding of waste including the types of waste you will encounter. You will learn how to safely manage, treat and dispose of
hazardous waste. Lastly, you will learn how to manage spills.

After this lesson you will be able to:

• Understand and explain what waste management is and the different types of waste.
• Know how to safely manage and dispose of hazardous waste.
• Know how to manage spills

Course duration: 28 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

20. Workplace Fire Safety and Prevention

Within this course you will get everything you need to know on how to prevent a fire and what to do in case of a fire in your workplace.

After this lesson you will be able to:

• Know how to prevent fires.
• Know how to safely evacuate.
• Fight a fire (when it is safe to do so).

Course duration: 15 minutes.

21. Workplace Bullying and Harassment

In this course, you will learn what workplace bullying and harassment is and how to identify behaviours that reasonably constitute bullying and harassment. We will go through what sexual harassment is, what this can look like in the workplace, and the impact on individuals, work, and organisations. You’ll learn how bullying can start, how to recognise factors that can promote a culture of bullying, and how to identify signs of bullying within your workplace. Lastly, you’ll learn how to respond to and report any incidents of bullying and harassment, the steps involved in investigating allegations, and sources of support when making a report.

After this lesson you will be able to:

• Explain what workplace bullying and harassment is, and know what behaviours to look out for.
• Describe what sexual harassment is and its impact on individuals and organisations.
• Identify how bullying starts, signs it is occurring, and factors that promote these behaviours.
• Respond to and report bullying and harassment in line with your organisation’s policies and procedures.

Course duration: 40 minutes.

Created by: Lisa Laybutt, Senior Leader Human Resources.

22. COVID-19 and Disability Services

This course is focused on building COVID-19 (Coronavirus) infection control and pandemic awareness.
All content is aligned to the latest information from the:  

1) World Health Organisation (WHO), 

2) Australian Government Department of Health, 

3) NDIS disaster response page for disability-related updates and advice (based on the Coronavirus Emergency Response Plan) and 

4) NDIS Commission Provider Alerts / Newsletters.

The course will discuss the fundamentals of infection prevention and control for COVID-19 including:

• COVID-19 – what is it?
• Common signs and symptoms.
• Understand how it is spread.
• Know what to do when you suspect a person (or yourself) may have COVID-19.
• Preventative actions to keep you and your participants’ safe.
• Know where to find reliable sources of information about COVID-19.

Course duration: 13 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst.

23. PPE for Disability Support Professionals

In this course you will learn the importance of Personal Protective Equipment (PPE) and your  responsibilities as a Disability Support Professional. You will learn the different types of PPE available and how and when to apply these in your role. You will learn how to properly equip and remove PPE in order to protect yourself and others.

After this lesson you will be able to:

• Explain what PPE is and why it is important in your role.
• Identify and explain each type of PPE available.
• Understand and demonstrate how to properly equip and remove PPE

Course duration: 29 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor

24. Hand Hygiene

Within this course you will learn what hand hygiene is, how infections spread, and the importance of washing your hands to prevent the spread of infection. You will learn how to effectively clean your hands using alcohol-based rub and soap and water techniques. Lastly, you will identify when to routinely wash your hands during the day and when supporting participants.

After this lesson you will be able to:

• Understand what hand hygiene is and how it can prevent the spread of infection.
• Identify two ways to effectively wash your hands using alcohol-based rub or soap and water.
• Understand when hand washing is required and identify the 5 key moments for hand hygiene when supporting a participant.

Course duration: 24 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

25. Infection Control

Within this course you will learn what infection prevention and control is, and what can be done to prevent infections from spreading. You’ll learn about nine globally recognised infection control precautions that will influence how you provide supports to all participants. You’ll understand what additional precautions are needed based on an infection’s mode of transmission and lastly, you will understand your responsibilities in supporting participants to stay healthy and infection free.

After this lesson you will be able to:

• Understand what infection prevention and control is, the chain of infection and what can be done to prevent infection spread.
• Identify nine standard infection control precautions that must be implemented when supporting participants.
• Describe specific transmission-based precautions used for infections spread via contact, respiratory or airborne modes of transmission.

Course duration: 45 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

Quality Supports

26. Positive Behaviour Support – Part 1

In Part 1 of our 3-part series on Positive Behaviour Support we will introduce you to behaviour support and explore some important foundational concepts. We will look definitions of behaviour and how behaviour support has evolved historically in Australia. We’ll explore Positive Behaviour Support, a contemporary framework and person-centered approach to supporting behaviour. Then we’ll dive into common examples of behaviours of concern, the function of behaviours and step you through how behaviours of concern escalate.

After this lesson you will be able to:

• Define Behaviours of concern and understand how behaviour support has evolved in Australia
• Understand what Positive Behaviour Support (PBS) is and identify key components of PBS approach
• Identify common behaviours of concern
• Recognise the 5 Stages of a Behaviour Escalation Cycle  

Course duration: 20 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst.

27. Positive Behaviour Support – Part 2

In Part 2 of our 3-part series on Positive Behaviour Support we will expand on the information provided in part 1 and look at more closely at the purpose or function of a behaviour as we introduce the ABC of positive behaviour support. You will learn about responsive strategies that are planned and can reduce or prevent the behaviours from occurring. We will also look at reactive strategies that can be used in the moment to respond to a behaviour of concern. We’ll revisit the 5-stage behaviour escalation cycle to understand when reactive strategies are most effective in de-escalating a behaviour. Lastly, we will explore what restrictive practices are and when they are authorised to be used as part of a Behaviour Support Plan.

After this lesson you will be able to:

• Understand the ABC model of positive behaviour support and how it is used to determine the   function and purpose of a behaviour.
• Differentiate between responsive and reactive strategies and when these strategies can be used to support participants.
• Understand what you can do to de-escalate a participant when a behaviour of concern is escalating.
• Identify what authorised restrictive practices are and specific guidelines for using them with participants. 

Course duration: 25 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst / Sharmal Narayan – NDIS Lead Auditor.

28. Positive Behaviour Support – Part 3

In the final course of our 3- Part series on Positive Behaviour Support, you will learn how a Positive Behaviour Support Plan is developed, understand who contributes to this process and recognise the importance of collaboration to ensure a participant’s plan considers their individual needs and preferences for support. You’ll understand the importance of consistency in data collection and how you as a Disability Support Professional play a key role in collecting data as you implement, measure, monitor and review a participant’s plan.  Lastly, you will learn about the NDIS Quality and Safeguards Commission and their role and responsibilities relating to Positive Behaviour Support and the use of Restrictive Practices.

After this lesson you will be able to:

• Understand what a Positive Behaviour Support Plan is, how it is developed and, who contributes to plan development
• Recognise your role in implementing a Positive Behaviour Support Plan
• Describe how to measure, monitor, and review a Positive Behaviour Support Plan
• Explain the role and responsibilities of the NDIS Quality and Safeguards Commission in relation to Positive Behaviour Support

Course duration: 25 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst / Sharmal Narayan – NDIS Lead Auditor.

29. Cultural Awareness

Within this course you will get to know what culture is, why it is important to be culturally aware and how to become culturally aware. You will then learn what being culturally aware means in your role as a Disability Support Professional and how to respect people from a different culture. Lastly, we will go over the NDIS Practice Standards requirements.

After this lesson you will be able to:

• Explain what culture is and why it is important to be culturally aware.
• Describe how we can all become culturally aware.
• Demonstrate cultural awareness when working with participants.
• Explain how a Disability Support Professional must develop cultural awareness to meet and comply with the NDIS Practice Standards.

Course duration: 27 minutes.

Created by: Sharmal Narayan – NDIS Lead Auditor.

30. Receiving Feedback with a Growth Mindset

Within this course you will get an in-depth understanding of how important feedback is and its purpose. Then you will learn how to use feedback for your own personal growth.  Lastly, you will learn how to recognise and celebrate positive outcomes.

After this lesson you will be able to:

• Explain the purpose and importance of feedback.
• Use feedback for your own personal growth.
• Recognise and celebrate positive outcomes.

Course duration: 29 minutes.

Created by: Pamela Kingston – Corporate Services Manager and NDIS Registered Provider.

31. Problem Solving

Within this course you will get to know what problem-solving means, what the stages of problem solving are, how problem solving can be used in your day-to-day work as a Disability Support Professional and lastly, we will go over some problem-solving tools.

After this lesson you will be able to:

• Know what problem-solving means.
• Know how to problem solve using a methodical approach.
• Use problem solving in your role as a Disability Support Professional.
• Have an understanding of common problem-solving tools

Course duration: 21 minutes.

32. Self-Care for Disability Support Professionals

Within this course you will be shown why it is so vital that you spend time and effort caring for ‘yourself’, particularly when you have a position that involves caring for others. The course will break down the 6 key areas for Self-Care and you will be guided to complete several activities that will allow you to create your own Self-Care Plan.

After this lesson you will be able to:

• Express what self-care is and why it is so important.
• Recall the six key areas of self-care.
• Describe what factors contribute to good health and wellbeing.
• Describe what factors contribute to poor health and wellbeing
• Use your self-care plan to improve your health and wellbeing and share this with others (if you desire).

Course duration: 26 minutes.

Created by: Tracey Lawson – Board Certified Behaviour Analyst.

SIL and SDA Essentials

33. Personal Care – Part 1

In this course, you will unpack Personal Care. You will learn what it is, why it is so important, the professional ethics of care and you will be introduced to a step-by-step guide to basic Personal Care. You will be able to use this information immediately and within every working day.

After this lesson you will be able to:

• Describe the 6 key areas of participant Personal Care.
• Communicate why hygiene is so important.
• Demonstrate the steps required to provide Personal Care to your participants.
• Explain professional ethics of care.

Course duration: 24 minutes.

Created by: Hayley Assaf – NDIS Consultant, Registered Nurse and Qualified NDIS Lead Auditor.

34. Personal Care – Part 2

Throughout this course you will increase your knowledge and skills in the critical Personal Care activities that are often conducted by a Disability Support Professional. These activities include bathing and showering for females, bathing and showering for males, dental hygiene, foot and nail care, shaving and personal maintenance.

After this lesson you will be able to:

• State the steps you are required to take to effectively bath and shower a female participant and a male participant.
• Describe what good dental hygiene involves.
• Communicate what good foot and nail care looks like for a participant.
• Recall what hair care and shaving factors you need to consider when helping participants.
• Effectively support your participants with their Personal Care needs.

Course duration: 23 minutes.

Created by: Hayley Assaf – NDIS Consultant, Registered Nurse and Qualified NDIS Lead Auditor.

35. Fire Safety and Prevention in the Home

Within this course you will get an in-depth understanding of Fire Safety and Prevention in the Home.
You will understand how to prevent fires in the home and learn safety measures for escaping and
fighting a fire.

After this lesson you will be able to:

• Know how fires start and how to prevent them.
• Know how to take safety measures in the event of a fire.
• Safely escape from a fire.
• Fight a fire if it is safe to do so.

Course duration: 15 minutes.

36. Safe Food Handling – Part 1

Throughout this course you will learn what a food handler is and get an understanding of the relevant legislation for safe food handling.  You will learn how to maintain personal hygiene as a food handler and how our personal health and clothing can impact safe food handling. This course will give you practical, easily implemented strategies to help keep you and others safe.

After this lesson you will be able to:

• Define what a Food Handler is.
• At a high-level, recall the relevant legislation for safe food handling.
• Tell and show others what good personal hygiene looks like.
• Tell and show others what good personal health looks like.
• Describe what behaviours lead to poor personal health and personal hygiene and how this could have a negative impact on the participant.

Course duration: 18 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

37. Safe Food Handling – Part 2

Within this course, we will discuss what food poisoning is, its symptoms and causes. We will then look at the different types of food poisoning, how to prevent contamination of foods and how to avoid food pests and infestation. Food poisoning can often be easily avoided, this course will give you the knowledge for safe food handling.

After this lesson you will be able to:

• State what Food Poisoning is, its symptoms and causes.
• Explain the different types of Food Poisoning and precautions.
• Tell and show others how to prevent the contamination of foods.
• Describe the steps which can prevent food pests and infestation.

Course duration: 31 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

38. Autism

Within this course you will get an in-depth understanding of Autism. You will learn about primary and secondary characteristics and diagnosis of the disorder.  We will review behaviours often associated with Autism, you will learn why Autism is described as a spectrum and how you can support a autistic participant.

After this lesson you will be able to:

• Describe the condition known as Autism.
• Explain the characteristics of Autism and how it is diagnosed.
• Detail the behaviours that are often associated with Autism.
• Understand why Autism is described as a “spectrum”.
• Communicate and support autistic participants.

Course duration: 36 minutes.

Created by: Anita Gardner – Registered Psychologist.

39. Nutrition and Healthy Eating

In this course, you will learn what nutrition is and why supporting people with disability to have a balanced diet is important. We’ll start by exploring the essential nutrients required and how to locate them within various food sources. Next, you will delve into nutritional risks and the contributing factors that render people with disabilities more vulnerable to deficiencies. You’ll understand the impact of nutritional deficiencies on health and well-being, and find out what you can do to support people to make healthy food choices and develop their independence in accessing and preparing food. Lastly, you’ll learn about the role of Nutritionists and Dietitians, discerning when to enlist the assistance of other healthcare professionals to ensure optimal nutrition and safety during mealtimes.

After this lesson you will be able to:

• Explain what nutrition is and what healthy eating looks like.
• Identify factors contributing to nutritional risk and understand common nutritional deficiencies and their health consequences.
• Promote good nutrition, healthy eating, and mealtime safety for participants.

Course duration: 30 minutes.

Created by: Kim Yalong – Accredited Sports Nutritionist & Fitness Professional / Bianca Krause – Dietitian and Accredited Fitness Professional.

Complex Care – Part 1

(includes some High Intensity Supports)

40. Diabetes – Part 1

Within this course you will learn the different types of diabetes and how diabetes can be managed with lifestyle and medication.  You will learn how, as a Disability Support Professional, you can support participants who have diabetes with blood glucose monitoring. You will learn how diabetes can impact a participant’s daily life and complications of diabetes.

After this lesson you will be able to:

• Recognise the different types of diabetes, including pre-Diabetes and gestational Diabetes.
• Detail how each type of Diabetes is monitored and managed.
• Understand how having Diabetes can affect daily life.
• Know complications of the condition and help participants avoid these.
• Know how to support a participant with Diabetes.

Course duration: 45 minutes.

Created by: Angie Manzke – Psychotherapist & Social Worker / Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

41. Diabetes – Part 2

In this course we will build on our knowledge from Diabetes Part 1 and learn more about management of Diabetes. You will learn how to support your participants including how to use common technology for blood glucose monitoring; medication types and use; diet and exercise.

After this lesson you will be able to:

• Assist a participant to proactively manage their condition through diet and exercise.
• Complete step by step instructions to effectively use a home glucose meter.
• Know what oral medication is used to treat Diabetes.
• Complete step by step instructions to effectively use an insulin pen.
• Know the common mistakes Disability Support Workers make when supporting a person with Diabetes and Disability, and how to avoid them.

Course duration: 33 minutes.

Created by: Angie Manzke – Psychotherapist & Social Worker / Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

42. Diabetes – Part 3

In this course you will learn practical skills you can use to help your participants with diabetes manage their condition.  We will give you practical tools to support healthy diet and exercise plans.  You will learn how to use a home glucose meter and how to administer both oral and injectable medications to treat diabetes. We will share advice from experts on common mistakes and how to avoid them.

After this lesson you will be able to:

• Actively support your participant to manage their diabetes with diet and exercise.
• Use a home glucose meter.
• Understand oral medications used for treatment of diabetes.
• Use injectable medication devices, such as an insulin pen.
• Explain common mistakes and know how to avoid them.

Course duration: 53 minutes.

Created by: Niamh Howley – Clinical Nurse and diabetes specialist / Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

43. Epilepsy

Within this course you will get an in-depth understanding of what epilepsy is. You will also learn what it means to have epilepsy for a person with disability and how you, as a Disability Support Professional, can support them.

After this lesson you will be able to:

• Communicate clearly what epilepsy is, and what it means for a person with disability.
• Know the different seizure types and how they commonly present.
• Support a person living with a disability that has epilepsy.
• Provide safe epilepsy management, including seizure safety and injury prevention.

Course duration: 38 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor / Sharmal Narayan – NDIS Lead Auditor.

44. Seizure Management – Part 1

Within this course you will learn how to recognise the warning signs of a seizure and common seizure presentations. You will gain an understanding of general seizure first aid and how to manage seizure emergencies.

After this lesson you will be able to:

• Recognise the main characteristics of seizures.
• Understand why seizure first aid is so important to know when caring for a person with epilepsy or seizure disorder.
• Know the goals of seizure first aid.
• Know how to implement the three steps to seizure first aid: Stay, Safe and Side.

Course duration: 39 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

45. Seizure Management – Part 2

Within this course we build on our knowledge from Seizure Management Part 1 and learn about safe administration of medications for seizure management. You will learn how to observe and record seizure activity. We have included a roleplay to help you consolidate your learning and practice seizure management with your team. This is an interactive role play where you are able to experience practicing seizure first aid, which will help you feel more confident and prepare for a real emergency.

After this lesson you will be able to:

• Discuss the common medications used for seizure management including anti-epileptic medications and midazolam.
• Describe the importance of observation and recording of seizure activity.
• Observe and record seizure activity.
• Implement seizure first aid.

Course duration: 36 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

46. PEG Feeding

Within this course, you will get the knowledge and tools required to support a participant who is reliant on PEG feeding. We will start by learning how a person’s nutrition is supported via enteral feeding. We’ll define the different types of enteral feeding and explain why a person may need this approach. Next, you will learn what percutaneous endoscopic gastrostomy (PEG) feeding is, the specialty equipment used to support PEG feeding, and the different methods of administering PEG feeds. Lastly, we’ll go over potential risks, complications, and your role within the team supporting PEG feeds and related activities like PEG tube and stoma care.

After this lesson you will be able to:

• Know what enteral feeding is, and why people may need this form of nutritional support.
• Describe what PEG feeding is, and identify the equipment used, such as gastrostomy feeding tubes.
• Identify the different types of PEG feeds, describe how they are administered, and know the role of a Disability Support Professional in administering PEG feeds.
• Recognise risks and complications associated with PEG feeds, including what action must be taken to promote the health and safety of participants.

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 43 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

Mental Health and Positive Outcomes

47. Introduction to Mental Illness

Within this course you will get an understanding of what mental illness is, what it means for a person living with disability to have mental illness and how you as a Disability Support Professional can provide support to your participant.

After this lesson you will be able to:

• Know what mental illness is and the various types of mental illnesses.
• Understand what the DSM-5 is and why it is important.
• Know how a diagnosis is made.
• Know how to best support participants who have a mental illness.

Course duration: 21 minutes.

Created by: Jason Bradtke – Mental Health Professional & Educator / Joseph Witt – Clinical Psychologist.

48. Schizophrenia – Part 1

Within this course you will get an understanding of what schizophrenia is. You will also learn about the symptoms of schizophrenia, including the difference between positive and negative symptoms.

After this lesson you will be able to:

• Explain what schizophrenia is.
• Identify the symptoms of schizophrenia.
• Know the difference between positive and negative symptoms of schizophrenia.

Course duration: 22 minutes.

Created by: Jason Bradtke – Mental Health Professional & Educator / Tracey Lawson – Board Certified Behaviour Analyst.

49. Schizophrenia – Part 2

Within this course you will get a deeper understanding of schizophrenia, including the cognitive symptoms and medication that can help people with the condition. This course will give you practical tips on how to support a person living with schizophrenia.

After this lesson you will be able to:

• Identify cognitive symptoms.
• Know what type of medication is used to treat Schizophrenia.
• Provide support to a participant with Schizophrenia.

Course duration: 21 minutes.

Created by: Jason Bradtke – Mental Health Professional & Educator / Tracey Lawson – Board Certified Behaviour Analyst.

50. Bipolar Disorder

This course has been designed to give you an in-depth understanding of what bipolar disorder is. You will learn about the three types of bipolar disorder, what the risk factors are, and lastly you will be given tips on how to best support a participant with bipolar disorder.

After this lesson you will be able to:

• Know what bipolar disorder is.
• Understand the three types of bipolar disorder.
• Know what the risk factors are.
• Support a participant with bipolar disorder effectively.

Course duration: 24 minutes.

Created by: Jason Bradtke – Mental Health Professional & Educator / Tracey Lawson – Board Certified Behaviour Analyst.

51. Personality Disorder

Within this course you will get an in-depth understanding of what personality disorder is. You will also get and overview of the three clusters of personality disorder, what the risk factors are and finally you will be given tips on how to best support a participant with personality disorder.

After this lesson you will be able to:

• Know what personality disorder is.
• Understand the three clusters of personality disorder.
• Know what the risk factors are.
• Provide support to a participant with a personality disorder.

Course duration: 23 minutes.

Created by: Jason Bradtke – Mental Health Professional & Educator / Tracey Lawson – Board Certified Behaviour Analyst.

Medication Assistance and Management

52. Assisting Participants with Medication – Part 1

Within this course, you will gain the knowledge and skills necessary to effectively assist participants with their medication. You will learn what medication is, the different types of medications, and the importance of medication reviews. We will then unpack the role and obligations of a disability support professional when assisting participants with medication. And lastly, we will dive into Dose Administration Aids and review the common medication risks when providing support to a participant. By the end of this course, you will gain confidence and competence in medication management within your scope, ensuring the safety and well-being of the participants that you support.

After this lesson you will be able to:

• Understand what medication is, identify the different types of medication, and recognise the importance of medication reviews.
• Understand the role and obligations of a disability support professional when assisting a participant with medication.
• Identify Dose Administration Aids and common medication risks.

Course duration: 35 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

53. Assisting Participants with Medication – Part 2

In this course, you’ll learn key medication safety principles that must be understood and implemented when assisting participants with medication. We’ll start by introducing the “10 Rights” framework, providing a comprehensive foundation. Following this, we’ll delve into the phases of support and outline the specific steps a Disability Support Professional should follow to ensure participants receive the appropriate level of assistance for managing their individual medication needs. Lastly, you’ll learn best practices for handling, storing, and disposing of medication, as well as your role in monitoring and responding to medication-related incidents, including side effects, adverse events, and errors.

After this lesson you will be able to:

• Understand key medication safety principles including the 10 Rights as a framework to reference when assisting participants with medication.
• Describe the key phases of support and steps involved in assisting participants with medication based on the level of support they require.
• Understand key responsibilities in your role to manage medication and recognise and respond to medication-related incidents.

Course duration: 40 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

54. Administering Eye Medication

In this course, you’ll learn the key principles for administering eye medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for their administration. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure safe administration of eye medication. Lastly, you will learn how to complete the eye medication administration process.

After this lesson you will be able to:

• Know the different types of eye medication.
• Plan and prepare for the administration of eye medication.
• Safely administer eye medication to a participant.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

55. Administering PRN Medication

In this course, you’ll learn the key principles for administering PRN medication effectively. We’ll start by exploring what PRN medications are, when they are used, and outline how to plan and prepare for their administration. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure the safe administration of PRN medication. Lastly, you will learn how to complete the PRN medication administration process.

After this lesson you will be able to:

• Know what PRN medication is and when it is used.
• Plan and prepare for the administration of PRN medication.
• Safely administer PRN medication to a participant.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor

56. Administering Suppository and Enema Medication

In this course, you’ll learn the key principles for administering suppository and enema medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for their administration. Next, we will go through the specific steps that Disability Support Professionals should follow to ensure safe administration of suppository and enema medication. Lastly, you will learn how to complete the suppository and enema medication administration process.

After this lesson you will be able to:

• Identify the different types of suppositories and enema medication.
• Plan and prepare for the administration of suppository and enema medication.
• Safely administer suppository and enema medication to a participant.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor

57. Administering Buccal and Sublingual Medication

In this course, you’ll learn the key principles for administering buccal and sublingual oral medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for their administration. Next, we will explore the specific steps that Disability Support Professionals should follow to ensure safe administration of buccal and sublingual oral medication. Lastly, you will learn how to complete the buccal and sublingual oral administration process.

After this lesson you will be able to:

• Know the different types of buccal and sublingual oral medication.
• Plan and prepare for the administration of buccal and sublingual oral medication.
• Safely administer buccal and sublingual oral medication to a participant.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

58. Assisting a Participant with Using an Inhaler

In this course, you’ll learn the key principles for assisting a participant with using an inhaler effectively. We’ll start by exploring different inhalers and medications you will be handling and outline how to plan and prepare for assisting with their administration. Next, we will explain the specific steps that Disability Support Professionals should follow to safely assist a participant to use an inhaler. Lastly, you will learn how to complete the process of assisting a participant with using an inhaler.

After this lesson you will be able to:

• Identify the different types of Inhalers and medication.
• Plan and prepare to assist a participant with using an inhaler.
• Safely assist a participant with using an inhaler.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

59. Applying Transdermal Patch Medication

In this course, you’ll learn the key principles for applying transdermal patch medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for their application. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure the safe application of transdermal patch medication. Lastly, you will learn how to complete the transdermal patch application process.

After this lesson you will be able to:

• Know what a transdermal patch is.
• Plan and prepare for the application of transdermal patch medication.
• Safely apply transdermal patch medication on a participant.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

60. Administering Topical Medication

In this course, you’ll learn the key principles for administering topical medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for the administration. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure safe administration of topical medication. Lastly, you will learn how to complete the topical medication administration process.

After this lesson you will be able to:

• Understand the different types of topical medication.
• Plan and prepare for the administration of topical medication.
• Safely administer topical medication to a participant.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

61. Administering Oral Medication, Tablets and Liquids

In this course, you’ll learn the key principles for effectively administering oral medications, including both tablets and liquids. We’ll start by exploring what oral medications are and when they are used. We will then delve into the preparation required to administer oral medication, how to calculate the correct dose and the risks associated with calculating medication dosages. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure the safe administration of oral medication. And lastly, you will learn how to complete the oral medication administration process.

After this lesson you will be able to:

• Know what oral medication, tablets and liquids are, and when they are used.
• Plan and prepare for administering oral medications, both tablets and liquids, including accurately calculating doses and understanding associated risks.
• Safely administer oral medication, tablets and liquids to a participant.

Course duration: 20 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

62. Administering Ear Medication

In this course, you’ll learn the key principles for administering ear medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for their administration. Next, we will go over the specific steps that Disability Support Professionals should follow to ensure safe administration of ear medication. Lastly, you will learn how to complete the ear medication administration process.

After this lesson you will be able to:

• Know the different types of ear medication.
• Plan and prepare for the administration of ear medication.
• Safely administer ear medication to a participant.

Course duration: 10 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

NDIS Health Checks

63. NDIS Employee Health Check

This NDIS Employee Health Check is a short yet comprehensive Quiz, which involves both Multiple Choice and Short Question and Answer responses. The questions assess how well you know and understand: The Quality & Safeguard Framework, Code of Conduct, & NDIS Practice Standards.

64. NDIS Manager Health Check

This NDIS Manager Health Check is a short yet comprehensive Quiz, which involves both Multiple Choice and Short Question and Answer responses. The questions assess how well you know and understand: The Quality & Safeguard Framework, Code of Conduct, & NDIS Practice Standards from a Management Context.

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NGO Pro Plus & NGO Lite Plus Disability Course Overview

The following courses 65 to 102 are included in our NGO Pro Plus and NGO Lite Plus disability training packages only.

Leadership Excellence Program

65. Goal Setting and Successful Implementation

In this course, we will discuss the importance of an organisation’s vision statement, mission statement and strategic pillars. Proceeding, we will discuss how they all fit together and what they mean to us as leaders. You will then learn how to create and implement goals to bring your organisation’s vision and mission to life. You will learn further about implementing your organisation’s vision and mission through exploring topics such as creating line of sight, SMART goals, action plans and performance management.

After this course you will be able to:

• Know exactly what organisational vision and mission statements are and their importance.
• Know how to create workable and impactful Employee Goals to support your organisation’s Vision and Mission statements.
• Know how to create action plans that support the successful delivery of your goals.

Course duration: 30 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

66. Leadership Foundations – Part 1

By taking this course, you will have the opportunity to access tools and resources that will enhance your leadership skills and enable you to be a more efficient leader. You will learn what the Situational Leadership Model is and how to implement it in order to build strong, productive relationships with your team members, increase job satisfaction and motivation, and ultimately improve the performance of your team and organisation.

After this course you will be able to:

• Know what effective leadership is, the difference between a manager and a leader, and how both leadership and management skills are equally required to be a highly effective leader.
• Have an understanding of what the Leadership Situation Model is and why you should adapt your leadership style depending on each employee’s competency and commitment.
• Successfully implement the Situation leadership model, which ultimately will improve the performance of your team and organisation.

Course duration: 45 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

67. Effective Time Management

In this course, you will learn why effective time management is a critical skill for middle managers and executive leaders. You will discover your personal time management strengths and areas for improvement, you will learn effective time management strategies, how to overcome common time management challenges and lastly, you will be given the opportunity to develop an action plan to implement the time management strategies discussed in this course. This course is a must for all Disability Support Managers.

After this course you will be able to:

• Know the importance of effective time management in Leadership
• Know what your personal time management strengths and areas for improvement are
• Apply effective strategies for prioritising tasks and managing competing demands
• Apply techniques to overcome common time management challenges
• Create and maintain a healthy work-life balance to prevent burnout by developing and applying your action plan

Course duration: 35 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

68. Leadership Foundations – Part 2

In this course, you will learn about the importance of Behavioural Styles when building a highly effective team. You will be taught the significance of this knowledge in fostering effective communication and collaboration. With the ability to identify both your own and your team members’ styles, you’ll harness the strengths within each personality trait. This will allow you to navigate inherent tensions with finesse, transforming them into catalysts for innovation and growth. This course not only equips you with insights but also positions you as a leader who can optimise team synergy and achieve remarkable outcomes through perceptive management of Behavioural Styles.

After this course you will be able to:

• Know what your Behavioural Style is (reviewed against an assertiveness and sociability axis).
• Know what your team’s behavioural styles are.
• Know how to leverage of the strengths of your team.
• Know where there are natural tensions in your team, and how to make these engagements productive.

Course duration: 40 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

69. Emotional Intelligence

In this course, you will get an in-depth understanding of what Emotional Intelligence is and why having high Emotional Intelligence is so important for individuals but also for organisations. You will gain an understanding of how the brain functions in response to threats and rewards, you will get access to two best practice Emotional Intelligence models and lastly, you will learn how to apply each of these models in the context of disability support leadership and within your team. This course will give you the tools to increase your team ‘s engagement and performance.

After this course you will be able to:

• Know what Emotional Intelligence competencies and benefits are.
• Understand how neuroscience and emotional intelligence are interconnected.
• Acquire knowledge about two recommended tools for practicing Emotional Intelligence.
• Apply these tools within your team and start improving your team’s engagement and performance

Course duration: 45 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

70. Managing Difficult Conversations

In this course, you will learn the nature of difficult conversations, how they are usually avoided in the workplace and why they are important to have. We will discuss the role of responsibility in conflict resolution, how to actively listen to your employees and the common pitfalls managers make when responding to employees’ problems or concerns. Lastly, we will go over a few case studies so you can learn how to understand the real problem, its causes and solutions.

After this course you will be able to:

• Understand the importance of having difficult conversations in the workplace.
• Know what the levels of responsibility are and how to identify what level an employee is displaying.
• Actively listen and respond to your employees’ concerns.
• Recognise and avoid the common pitfalls when responding to employees’ problems.
• Understand the real problem, its causes and solutions.

Course duration: 30 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

71. Employee Engagement

In this course, you will grasp the crucial importance of engagement in your organisation’s success, especially as a leader. You will explore the intricacies behind employee performance and engagement, identifying the precise factors at play, gain insights into the drivers that foster not just job commitment, but also a profound dedication to the entire organisation, and discover how to effectively measure engagement and take actionable steps to enhance it. By mastering these skills, you will become a leader who navigates challenges and reaps the rewards of a highly engaged team, driving both individual and collective achievement.

After this course you will be able to:

• Know what engagement is and why you should be concerned about it in your organisation.
• Identify specific factors that cause employees to both perform and to be engaged or not.
• Know the factors that drive commitment to not only the job but to the organisation.
• Measure engagement in your organisation and what specific actions you can take to improve it.
• Create an Employee Engagement action plan.

Course duration: 35 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

72. Addressing Performance Problems

In this course, you will embark on a transformative journey that equips you, as a leader, with the essential tools to effectively address performance challenges. You will discover the distinct difference between poor performance and misconduct, enabling you to analyse performance issues and implement targeted strategies, supporting the employees to meet performance expectations. You will learn how to navigate conversations surrounding poor performance, hold effective performance management meetings and foster a culture of open communication. Furthermore, you will unlock the insights to proactively avert performance issues in the future, ensuring your team’s sustained success. By completing this course, you will emerge as a leader who not only adeptly handles immediate concerns but also implements targeted strategies to prevent future performance issues, ultimately fostering a high-performing and harmonious work environment.

After this course you will be able to:

• Identify the difference between poor performance and misconduct to understand the real performance problem.
• Design strategies to target performance issues based on low ability verses low motivation.
• Use these strategies to design and implement a highly effective performance management plans.
• Communicate performance expectations and run effective performance management meetings
• Use effective communication along with best practice strategies to prevent future performance issues.

Course duration: 40 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

73. Managing Change

In this course you will learn about change, a constant factor in the world and in your role as a Leader. You’ll learn about the important role all leaders play in understanding how individuals and teams respond to change and appreciate the value of leading with a positive mindset that promotes the benefits that change brings. You will learn about four stages and emotions people typically experience when responding to change and explore specific strategies that can be used to provide information, support, direction, and encouragement to employees as move through these stages. You’ll be introduced to two well-known models of change management that can act as a framework for all leaders tasked with leading change initiatives and explore common obstacles to implementing change. As a Leader you’ll have a clear understanding of your role in any change process and have practical strategies and resources, inspiring your team to join you in making the change. 

After this course you will be able to:

• Understand what change is, how it affects employees and how to make change positive.
• Actively implement change initiatives.
• Apply two well-known models of Change Management to navigate implementing change.
• Understand why resistance to change occurs. how you can manage this and support employees to embrace change.

Course duration: 45 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

74. Coaching Skills – Part 1

In part one of this course, you will be introduced to the world of Leadership Coaching, a cornerstone of impactful leadership. You will understand what professional coaching is and how you can use key coaching skills to inspire individual and team growth and strengthen alignment with your organisation’s mission. You’ll harness your communication, asking purposeful questions within a range of professional settings to create effective professional coaching relationships. You’ll learn how a coaching culture can be developed and the importance of fostering a coaching approach at all levels to create high performing individuals and teams that drive organisational success

After this course you will be able to:

• Describe what coaching is and isn’t and how it differs to other forms of support.
• Identify key skills and attributes of successful professional coaches.
• Identify opportunities where coaching can be used at an individual, team and organisational level.
• Understand the Golden Triangle Framework and how it is used to support goal setting that aligns with an individual’s position, their team and the organisation’s mission

Course duration: 30 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

75. Coaching Skills – Part 2

In part two of this course, you’ll dive into coaching in more detail as we step you through a four-step coaching process from discovery and action planning to implementing and evaluating the process. You will have access to practical strategies and valuable resources that support you as the coach and provide critical insights to help you troubleshoot common challenges that can occur at each stage. Lastly, you’ll be
guided through a series of case scenarios contextualised to the Australian Disability Sector, where coaching approaches have been used strategically to develop high performing employees, understand, and address performance concerns and empower teams to work collaboratively to develop shared goals.

After this course you will be able to:

• Identify four key phases in the coaching process: Discovery, Action Planning, Implementing the Action Plan, and Evaluation and Conclusion.
• Understand how you can apply targeted strategies and utilise key tools to coach at each phase of the coaching process.
• Reflect on the use of coaching practices to support individuals and teams within the context of the Australian Disability Sector.

Course duration: 40 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

76. Creating Organisational Alignment

In this course, you will learn the mechanics or organisational alignment and why it is so important to strive for alignment within your organisation. We will discuss common pitfalls that can become roadblocks to organisational alignment and lastly, you will learn 7 best practice workable solutions that will assist you when creating or improving your alignment within your organisation.

After this lesson you will be able to:

• Understand the mechanics of organisational alignment.
• Know why it is imperative to have organisational alignment.
• Recognise the common pitfalls that can jeopardise organisational alignment.
• Recognise what improvement areas you have within your organisation, and how to implement.
• best practice workable solutions to close these gaps and increase your organisation’s alignment.

Course duration: 30 minutes.

Created by: Jasminne Hristic – Organisational Coach, Master of Business.

Specialist Leadership Courses

77. Introduction to Disability Support Management

This course will provide you with a basic understanding of the role of a Disability Support Manager. You will learn essential duties, responsibilities and recommended practices when performing this role. Lastly, you will gain an overview of the challenges you may encounter as a Disability Support Manager and learn how to overcome them.

After this course you will be able to:

• Understand and explain the role of a Disability Support Manager and the essential duties and responsibilities associated with it.
• Know the recommended practices for a Disability Support Manager.
• Recognise challenges and know how to overcome them.

Course duration: 35 minutes.

Created by: Jasminne Hristic – Organisational Coach, MBA / Paul Larcombe Qualified NDIS Lead Auditor.

78. Recruitment Excellence

In this course, you will learn the secrets to recruiting high-quality staff who share your organisation’s vision, mission, and values. We’ll start by looking at what the current NDIS workforce looks like and we’ll explore future sector workforce needs and challenges. You’ll discover how a values-based recruitment approach and having a clear Employer Brand will attract like-minded high-performing staff who stay engaged with your organisation over time. We’ll guide you through 8 critical steps in the recruitment process, highlighting the role of leaders and important sector-specific considerations at each step. Lastly, you’ll gain valuable insights from sector leaders who have harnessed the power of strategic partnerships and innovative approaches to attract staff who bring the X Factor into their teams. As a Leader, you’ll have the tools needed to critically assess your current recruitment strategy, identify opportunities to enhance recruitment practices and develop a clear plan of action for recruitment success.

After this lesson you will be able to:

• Identify key characteristics of the NDIS workforce, future workforce needs, and recruitment opportunities.
• Understand the alignment of value-based recruitment, Employer branding, and a clear recruitment process to maximise recruitment success.
• Consider potential strategic partnerships to attract staff with aligning attitudes and transferable skills.

Course duration: 45 minutes.

Created by: Lisa Laybutt Senior Leader- Human Resources and Disability Sector Leaders Steven Paull, Tracey Clarke, and Brenda Gledhill.

79. Operational Excellence

In this course, you will learn the concept of Operational Excellence, its vital importance in the Australian Disability sector, and how, as a leader, you can guide your organisation toward achieving operational success. We’ll start by learning how leaders use lean management principles to identify and implement targeted business initiatives, streamline operations, and maximise efficiency across the organisation. We’ll then explore Lean Sigma Six and High Performing Organisations, two internationally recognised models for operational improvement, highlighting key differences and how elements from each approach can be tailored to enhance your strategic plans. Lastly, we’ll explore how technology and targeted use of digital tools can be leveraged to drive success in your operational improvement efforts.
As a leader, you’ll gain valuable insights into the business landscape and build confidence in applying evidence-based operational improvement strategies to ensure long-term success and sustainability within the disability sector.

After this course you will be able to:

•  Understand what operational excellence is and how it is linked to efficient and effective service management within the Australian Disability Sector.
• Recognise how targeted operational improvement strategies streamline processes and maximise organisational efficiency.
• Describe two best practice operational models that can be utilised for strategic improvement.
• Consider how technology and digital tools can transform organisations on their path to operational excellence.

Course duration: 45 minutes.

Created by: Amanda North, Senior Management Consulting Executive specialising in strategy, operating model design, and governance for the information age.

80. Financial Excellence

In this course, you will learn strategies to achieve financial excellence for your organisation. First, you will learn about the financial framework of the National Disability Insurance Scheme (NDIS), including the purpose, pricing arrangements, and the role of the Disability Support Worker Cost Model.

You will then explore strategies for achieving financial excellence, including effective resource management, profitability enhancement, and cash flow optimisation. Next, you’ll gain insights into financial health assessment through financial statements and key ratios, alongside practical strategies for improving profitability, balance sheet performance, and cash flow. Lastly, you will discover how technology and best practices in financial planning, governance, and compliance support financial sustainability and ethical practices in the disability service sector.

After this course you will be able to:

• Understand Finances within the Australian Disability Sector
• Define Financial Excellence
• Assess and improve an Organisation’s Financial Health
• Understand Best Practices in Finance and Accounting
• Identify Technology and Environmental Influences

Course duration: 50 minutes.

Created by: Chris Perkins, Principal CFO at CFO Centre Australia.

81. Knowledge Management and Succession Planning

In this course, you will gain a thorough understanding of knowledge management and succession planning, including their definitions and importance for disability service providers. We’ll explore the challenges in implementing these practices and discover impactful strategies to overcome them.
Next, we’ll cover effective methods for managing knowledge and data, highlighting your responsibilities to protect the personal information of participants and employees. You’ll learn practical record-keeping tips and understand the benefits of strong knowledge management.
Additionally, we’ll address cybersecurity threats and ways to prepare against them. Lastly, you’ll explore succession planning, examining its importance and how to implement it effectively. You’ll understand the risks of inadequate planning, review three succession planning models, and learn about the requirements for NDIS-registered organisations to ensure continuity of care and reduce risks.

After this course you will be able to:

• Understand Knowledge Management and Succession Planning and how to apply them in the Disability Sector.
• Understand Knowledge Management Best Practice.
• Understand Succession Planning Best Practice.

Course duration: 45 minutes.

Created by: Bronwyn Herbertson – an Associate of Engels Floyd Quality Consulting, Disability Sector leader and Solicitor.

Complex Care – Part 2

(includes some High Intensity Supports)

82. Urinary Catheter Management – Part 1

Within this course, you will gain an understanding of your obligations when delivering urinary catheter support. You will learn what urinary catheter care is and why people need it. We will discuss what a urinary catheter care plan is and the key requirements for proper implementation. Lastly, we will explore your role, outline the procedures and responsibilities as a disability support professional delivering urinary catheter care to participants.

After this lesson you will be able to:

• Explain what urinary catheter care is and the circumstances in which someone would require it.
• Have a deeper understanding of urinary anatomy and how to identify healthy and unhealthy systems.
• Explain what a catheter care plan is and the requirements for creating and managing one.
• Know your role, and outline the procedures and responsibilities as a disability support professional when delivering catheter care support

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 35 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor.

83. Urinary Catheter Management – Part 2

Within this course, you will further develop your understanding and obligations when delivering urinary catheter care support. You will learn how to safely and effectively support a participant with urinary catheter care needs. We will discuss the range of problems a person with urinary catheter care needs may experience and how to resolve them. And lastly, we will identify the sign that constitutes an emergency situation and the process that needs to be followed.

After this course you will be able to:

• Explain the requirements for safely and effectively delivering urinary catheter support to a participant.
• Identify and explain the problems that a participant with a catheter care plan may encounter and how to resolve each issue.
• Identify and explain an emergency situation, including the process to follow to ensure swift and safe care for a participant once an emergency has been declared.

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 33 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor

84. Complex Bowel Care

Within this course, you will gain an understanding of your obligations when delivering Complex Bowel Care support. You will learn what Complex Bowel Care support involves and how to identify functional and dysfunctional digestive systems. We will first discuss what a good bowel care plan looks like and review the NDIS requirements. Next, we will learn about bowel care interventions and your responsibilities as a disability support professional. And lastly, you will learn how to manage bowel care risks, incidents and emergencies.

After this course you will be able to:

• Explain what complex bowel care is and how to differentiate between functional and dysfunctional digestive systems.
• Explain what a good bowel care plan looks like, including the NDIS requirements for approving and providing Complex Bowel Care support.
• Have a deeper understanding of bowel care interventions and how to manage risks, incidents and emergencies.
• Explain your role and responsibilities as a disability support professional when delivering complex bowel care.

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 42 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor.

85. Ventilator Support – Part 1

Within this course, you will get an in-depth understanding of what a ventilator is, how it works and how to use one. You will learn the two types of ventilation, BiPAP and CPAP, and you will be shown step by step procedures on how to assemble and use a ventilator to provide ventilator support safely and effectively to your participant.

After this course you will be able to:

• Explain what ventilator support is and how a ventilator works
• Set up a ventilator
• Know what non-invasive ventilation is and how it can be delivered
• Know what invasive ventilation is and how it works

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 45 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor.

86. Ventilator Support – Part 2

Within this course, you will get an in-depth understanding on how to support a participant needing ventilator support. You will learn how to assess the need for ventilator support, how to monitor and promote good ventilator support, how to respond to the common problems you might encounter while delivering support and lastly, how to recognise incidents and emergencies and how to respond to them.

After this course you will be able to:

• Assess a participant needing ventilator support
• Monitor and promote good ventilator support
• Know how to respond to complications and common problems
• Know how to respond to incidents and emergencies

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 42 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor.

87. Tracheostomy Support

Within this course, you will get an in-depth understanding of what tracheostomy support is. You will learn how it works, how to assess and support a participant needing a tracheostomy, the different types of tracheostomy procedures and lastly, how to respond to incidents and emergencies.

After this course you will be able to:

• Explain what tracheostomy support is and how it works
• Assess and support a participant with a tracheostomy
• Know how the different procedures to follow when supporting a participant with a tracheostomy
• Know how to respond to incidents and emergencies

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 55 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor

88. Subcutaneous Injections

In this course, you will learn about the use of subcutaneous injections to administer a range of medications. You will understand what a subcutaneous injection is and the different types of medications administered using this method. We will discuss your responsibilities and requirements when administering medication via subcutaneous injection and outline the recommended procedure to follow. Lastly, you will learn about side effects and adverse reactions and your role in recognising and responding to these events to ensure the safety and wellbeing of the participant.   

After this course you will be able to:

• Identify what a subcutaneous injection is and what it is used for
• Understand the requirements for disability support professionals associated with administering medication via subcutaneous injections
• Follow the recommended procedures to administer a subcutaneous injection
• Recognise your role as a disability support professional in identifying and responding to incidents and emergencies associated with subcutaneous injections

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 30 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor.

89. Wound Care and Pressure Injury Management – Part 1

In part 1 of this course, you will learn what wound care and pressure injury management is, and the important role of disability support professionals in providing support. You will learn about the different types of wounds, how they are caused, and recommended equipment to treat and support healing. You will identify risk factors and symptoms associated with complex wounds and pressure injuries. Lastly, you will learn about prevention strategies that can be used to reduce the occurrence of pressure injuries and promote the wellbeing of participants with complex wounds and pressure injuries.

After this course you will be able to:

• Understand what wound care and pressure injury management is, identify different types of wounds and the equipment required to treat them.
• Identify risk factors, recognise symptoms of pressure injury, and know how to apply prevention strategies.

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 30 minutes.

Created by: Hayley Assaf – Registered Nurse, NDIS Consultant and Qualified NDIS Lead Auditor.

90. Wound Care and Pressure Injury Management – Part 2

In part 2 of this course, you will learn more about your role and responsibilities providing support for participants with complex wounds. You will learn about Wound Care Plans and documentation requirements associated with wound care procedures. You will understand the skills, knowledge, and competencies you must demonstrate to perform high risk wound care procedures. Lastly, you will learn about common complications, risks, and your role in identifying, reporting, and taking action to minimise risk and manage complications associated with complex wounds and pressure injuries.

After this course you will be able to:

• Understand your role as a disability support professional in monitoring participants who require wound care support.
• Identify common complications and how to respond to incidents and emergencies.

When a provider is supporting participants who rely on high intensity personal daily activity HIDPA supports, they need to make sure their workers have the skills and knowledge described in the high intensity support skills descriptors. This course covers one of these high intensity daily activity supports. For more information, you can access a copy of the high intensity support skills descriptors.

Note: Registered NDIS providers can only provide the high intensity daily activity supports that are set out in their certificate of registration.

Course duration: 35 minutes.

Created by: Hayley Assaf – Registered Nurse and Qualified NDIS Lead Auditor.

Mental Health – Part 2

91. Stopping the Cycle of Shame

Within this course, you will gain an understanding of unhelpful shame in the context of the disability support sector. We will explore some of the common causal factors of shame, the impact of shame on individuals at a psychological and neurobiological level, and we will learn how to identify individuals experiencing frequent or chronic shame states. Lastly, we will explore some of the evidence-based interventions you can implement to help individuals to recover from unhelpful shame states and preventative interventions to reduce an individual’s vulnerability to shame.

After this course you will be able to:

• Have an understanding of how shame can be experienced in the disability sector.
• Know the impact of shame on individuals at a psychological and neurobiological level.
• Use preventative interventions to reduce an individual’s vulnerability to shame and assist someone recovering from an unhelpful shame state.

Course duration: 35 minutes.

Created by: Joseph Witt – Clinical Psychologist.

92. Suicide Prevention

Within this course, you will gain an understanding of suicide, its prevalence in Australia and some of the more common demographic and environmental factors. You will learn the key components of suicide risk assessment and referral, how to help at-risk individuals develop distress tolerance and how to assist at-risk individuals in the development of positive protective factors which can help reduce their overall risk of suicide.

After this course you will be able to:

• Have an understanding of what suicide is and how prevalent it is for certain groups of people.
• Know the key components of suicide risk assessment and referral and know when and how to intervene.
• Help at-risk individuals develop distress tolerance to reduce their suicide risk profile.
• Assist at-risk individuals in the development of positive protective factors, to have a long-term reduction in their overall risk of suicide.

Course duration: 44 minutes.

Created by: Joseph Witt – Clinical Psychologist.

93. Trauma Informed Care

Within this course, you will gain an understanding of what trauma is, its different forms, causes and impact on psychological, social and neurobiological functioning. You will also learn the principles of trauma informed care, strategies for supporting recovery from trauma and methods for preventing compassion fatigue, burnout and vicarious trauma in the workplace.

After this course you will be able to:

• Understand what trauma is and how it manifests itself.
• Know the impact of trauma on a psychological, social and neurobiological functioning.
• Apply trauma informed care and use strategies to support recovery from trauma.
• Know how to prevent compassion fatigue, burnout and vicarious trauma in the workplace.

Course duration: 35 minutes.

Created by: Joseph Witt – Clinical Psychologist.

Support Coordination

94. Support Coordination – Part 1

Within this course, you will learn what Support Coordination is and how it has developed since the introduction of the NDIS. We’ll explore the different levels of support and you will learn which participants can access Support Coordination as part of their NDIS plan. Next, you’ll learn about the role of a Support Coordinator and we’ll identify 5 key activities they use to build the capacity of participants to understand, implement, and monitor their NDIS plan. We will also explore common challenges Support Coordinators experience and highlight important differences between this role and case management or disability advocacy support. Lastly, you’ll learn about the importance of managing conflict of interest and upholding quality and safeguarding standards when supporting participants. 

After this course you will be able to:

• Know what Support Coordination is, and identify the key experiences and qualities of Support Coordinators.
• Know who can access funding for Support Coordination and the process for determining eligibility for these supports.
• Describe key activities and responsibilities of Support Coordinators .
• Identify some common challenges and misconceptions related to the role and know how to address them.

Course duration: 40 minutes.

Created by: Justine Barragan NDIS Support Coordination Expert and Amanda Robinson – NDIS Sector Expert.

95. Support Coordination – Part 2

Within this course, you will learn about Participant consent and processes involved in gaining consent to access plan information. We’ll explore the planning process and discover information contained within a Participant’s NDIS plan. We’ll highlight the importance of setting person-centred goals to inform what funding will be included across NDIS support categories and understand how funding can be used to purchase supports. You’ll learn how travel is funded to support participants to access work, study and community activities, and know what types of travel providers can charge a participant plan for. Lastly, you’ll learn about three phases of support and specific activities a Support Coordinator can do to understand the participant and their plan, take action so the person is connected to supports, and monitor plan implementation.

After this course you will be able to:

• Understand consent required to access information about a participant and their NDIS plan.
• Review NDIS plan information, interpret participant goals, and understand how they link to supports in the plan.
• Know how the NDIS funds travel for participants and providers.
• Identify three phases of support coordination activities to understand, action, and monitor NDIS Plan implementation.

Course duration: 40 minutes.

Created by: Justine Barragan NDIS Support Coordination Expert and Amanda Robinson – NDIS Sector Expert.

96. Support Coordination – Part 3

In this course, you will gain a comprehensive understanding of NDIS Plan budgets. You will learn the essential role of Support Coordinators when assisting participants in making informed decisions to manage their plan budgets and supports effectively. We’ll explore budget calculation tools and resources designed to help you and the participants translate funding into service hours and allocate it appropriately over the plan’s duration. Lastly, we’ll distinguish between billable and non-billable Support Coordination activities, providing a guide for Support Coordinators to deliver necessary supports while managing their time efficiently.

After this course you will be able to:

• Assist participants in understanding their NDIS plan budget and how to manage it when working with providers.
• Utilise budget calculation tools and resources to determine the available service hours for supports.
• Identify and effectively track billable and non-billable activities.

Course duration: 40 minutes.

Created by: Justine Barragan NDIS Support Coordination Expert and Amanda Robinson – NDIS Sector Expert.

Working with Children and Young People

97. Working with Children and Young People (9-18 years)

Within this course, you will learn how to provide supports for Children and Young People aged 9-18 years. We’ll first look at the prevalence and most common types of disability in this age group and explore best practice approaches to providing supports. Then, we’ll introduce Person-centred Thinking tools, stepping out how these tools can be used to understand the participant’s strengths, interests, and priorities for support. You’ll learn about key educational, medical, and developmental transitions children and families move through and what you can do to support them in navigating these transitions safely. Lastly, you’ll learn about the team supporting a child and their family, understand what allied health professionals can bring to the team, and explore your role as a Disability Support Professional within the team.

After this course you will be able to:

• Understand the prevalence of disability in people aged 9-18 years and recommended best practice approaches to support.
• Identify important transitions children and young people move through and key areas for support .
• Recognise the team around a child or young person and understand your role as a Disability Support Professional.

Course duration: 30 minutes.

Created by: Lilly Wicks, Speech Pathologist and Disability Program Manager.

98. Keeping Children and Young People Safe

In this course, you will learn what child safety is, and the critical role you play in keeping the children and young people you support safe from harm. You will learn how Australian organisations implement the National Child Safe Principles to prioritise child safety and to embed child safety into their policies, procedures, and activities. Next, you will get an overview of what Risk of Significant Harm (ROSH) is, and learn how to identify various types of abuse. We will also explore the responsibilities of Mandatory Reporters in responding to signs of abuse, and learn the process for making a child safety report. Lastly, you will discover how to collaborate with the team supporting the child or young person to help them develop self-protective behaviours and confidently speak up if they feel unsafe.

After this course you will be able to:

• Know what child safety is, the role of mandatory reporters, and your obligations under the NDIS Code of Conduct.
• Define Risk of Significant Harm (ROSH), recognise different types of abuse, and know how to respond to a disclosure of abuse.
• Make a child safety report through state or territory child protection services.
• Promote child safety and support children and young people in learning self-protective behaviours.

Course duration: 45 minutes.

Created by: Lilly Wicks, Speech Pathologist and Disability Program Manager.

99. Supporting Children and Young People to Communicate

Within this course, you will learn how to support Children and Young People to communicate effectively. We’ll first look at what communication is, some skills required for effective communication, and understand why communication is considered a universal human right. Then, we’ll explore using person-centred approaches and tools to find out more about a child’s communication style, skills, and preferences for support. We’ll explore best practice approaches such as Total Communication and break down Augmentative and Alternative Communication (AAC) approaches. You’ll learn about the role of Speech Pathologists and understand what you can do to be a supportive Communication Partner. We’ll explore visual supports in more detail and highlight some common examples of visual supports that can help children and young people build their independence in daily routines and navigate social situations. Lastly, you’ll learn about critical communication skills and the key role a Disability Support professional plays in supporting children and young people to develop valuable self-protective, functional, and social communication skills.

After this course you will be able to:

•  Understand what communication is, and what skills are required for effective communication.
• Align person-centred and best practice approaches to understanding and supporting a child or young person to communicate.
• Recognise the value of Visual Supports and understand how they can be used.
• Identify critical communication skills and understand your role in advocating for all children and young people to have a voice.

Course duration: 40 minutes.

Created by: Lilly Wicks, Speech Pathologist and Disability Program Manager.

Specialised Skills

100. Supporting LGBTIQASB+ People

In this course, you will learn how to provide person-centered, gender-affirming supports for LGBTIQASB+ Participants. You will discover what the term LGBTIQASB+ represents, the history of this acronym, and recognise the importance of language and specific terminology. Next, you’ll find out about sex, sexuality, and gender, using the Genderbread Unicorn analogy to break down gender identity and expression and related concepts like sex assigned at birth and attraction. You’ll learn about intersectionality and understand the impact on LGBTIQASB+ Participants accessing important social and medical supports.  Lastly, you’ll discover how you as a Disability Support Professional can provide valuable support to LGBTIQASB+ participants to connect and feel included within their LGBTIQASB+ and disability communities.

After this lesson you will be able to:

• Understand more about the LGBTIQASB+ acronym and other important terminology.
• Recognise the difference between sex, sexuality, and gender.
• Know how Disability Support Professionals can provide support that respects a person’s gender identity and expression.
• Identify common access barriers for LGBTIQASB+ people living with disability and understand your role in facilitating inclusion in LGBTIQASB+ and disability communities.

Course duration: 35 minutes.

Created by: Daniel Witthaus, CEO Rural Pride Australia.

101. Acquired Brain Injury (ABI)

In this course, you will learn what an Acquired Brain Injury (ABI) is, explore the different causes, and identify risk factors for ABI. Next, you’ll learn about brain anatomy, identifying brain regions and specific areas of the brain that link to important skills for daily living such as memory, communication, and movement. You’ll discover how ABI can impact a person in all areas of their life. Lastly, you’ll learn how medical and allied health teams work collaboratively with participants with ABI to implement supports, and discover how you as a Disability Support Professional can provide important practical and emotional support.

After this course you will be able to:

• Know what an ABI is, its causes and common risk factors.
• Understand brain anatomy and how an ABI can impact a person’s functioning in daily life.
• Understand the role of Disability Support Professionals as part of the wider team supporting a person with ABI.

Course duration: 35 minutes.

Created by: Kirsten Malli, Registered Nurse.

102. Supporting People Living with Dementia

In this course, you will explore what Dementia is, the various types of dementia, the diagnostic process, and gain insights into how this condition affects the brain and impacts individuals as it progresses. Next, you’ll delve into key areas of daily life where individuals with dementia and their families will require guidance and practical support. This includes navigating medical, financial, legal, and emotional challenges as their care needs evolve over time. Lastly, you’ll learn about the care team supporting a person with dementia and how to work collaboratively to provide person-centered support tailored to the individual’s needs.

After this course you will be able to:

• Know what Dementia is, identify common signs and symptoms, and recognise different types of dementia.
• Know best practice approaches to supporting a person living with dementia, their family, and friends.
• Gain a clear understanding of your role as a Disability Support Professional within the broader care team, and how you contribute to supporting a person with dementia.

Course duration: 35 minutes.

Created by: Kirsten Malli, Registered Nurse.