Our courses are designed to embed the purpose of working in the Australian Disability sector. They build essential skills, teach core competencies, and challenge your disability support workers to master personal and professional effectiveness at work. The courses in this package are relevant to all levels of support workers, from those starting out, to those needing to refresh their knowledge to maintain best practice.
a) Describe how boundaries are used for personal and professional relationships
b) Explain how to create strong professional boundaries
c) Identify the risks of boundary crossings and / or boundary violations
d) Pecognize the early warning signs of boundary issues
e) Put what you have learnt into practice and create strong professional boundaries with your participants
The idea of Medication Management may sound daunting but with the right knowledge and skill, keeping your participant safe is not as complicated at it may seem. Within this course you will learn what Pro Re Nata (PRN) medication is, you will learn the 7 rights to safe medication management, the 4 checks to safe medication management and will understand medication security and the times you need to STOP medication administration.
a) Define medication and PRN Medication
b) Describe what the 7 rights to Safe Medication Management are and how you can implement them in your day-to-day work as a Disability Support Professional
c) Describe the 4 checks to Safe Medication Management and how you will implement them in your day-to-day work as a Disability Support Professional
d) Tell others why the 7 rights and 4 checks to Safe Medication Management are critical
e) Tell others what medication security means as a Disability Support Professional
f) State when you must stop medication administration
a) Explain what a progress note is and why they are used
b) Describe the key components of an effective progress note
c) Explain the language that should be used when writing a progress note
d) Detail the legal requirements and considerations for writing effective progress notes
a) Describe the 6 key areas of participant Personal Care and Grooming
b) Communicate why hygiene is so important
c) Demonstrate the steps required to provide Personal Care and Grooming to your participants
d) Explain professional ethics of care
a) State the steps you are required to take to effectively bath and shower a female participant and a male participant
b) Describe what good dental hygiene involves
c) Communicate what good foot and nail care looks like for a participant
d) Recall what hair care and shaving factors you need to consider when helping your participants
e) Effectively support your participants with their Personal Care and Grooming needs
a) explain what duty of care, informed choice and dignity of risk are
b) detail your obligations for duty of care, informed choice, and dignity of risk
c) explain what a breach of duty of care is and how this happens
d) know how your obligations for informed choice and dignity of risk are complementary
e) know how to meet your legal obligations
Within this course you will be shown why it is so vital that you spend time and effort caring for ‘yourself’, particularly when you have a position that involves caring for others. The course will break down the 6 key areas for Self-Care and you will be guided to complete several activities that will allow you to create your own Self-Care Plan.
a) express what self-care is and why it is so important.
b) recall the six key areas of self-care
c) describe what factors contribute to good health and wellbeing
d) describe what factors contribute to poor health and wellbeing
e) use your self-care plan to improve your health and wellbeing and share this with others (if you desire).
a) Define and explain effective communication
b) Describe the best practices for effective written and verbal communication
c) Understand how a person’s body language influences communication
d) Recognise some of the different Communication aids you will come across in your role
a) State what Manual Handling is and know relevant legislation
b) Explain how organisations and their employees use risk management tools to manage hazardous manual handling tasks
c) Explain why it is beneficial to have a collaborative approach to risk management
d) Show others what good manual handling looks like, aligned to biomechanical principles
e) Share manual handling safety tips and steps you can take as a Disability Support Professional to keep you and others safe
a) Assist a person to move in a safe way
b) Recognise the different equipment types you might use
c) Explain when and how to use a transfer belt
d) Explain when and how to use a hoist and sling
e) Explain when and how to use slide sheets
f) Explain when and how to use a transfer board
a) Define what a Food Handler is
b) At a high-level, recall the relevant legislation for safe food handling.
c) Tell and show others what good personal hygiene looks like
d) Tell and show others what good personal health looks like
e) Describe what behaviours lead to poor personal health and personal hygiene and how this could have a negative impact on the participant
a) State what Food Poisoning is, its symptoms and causes
b) Explain the different types of Food Poisoning and precautions
c) Tell and show others how to prevent the contamination of foods
d) Describe the steps which can prevent food pests and infestation
a) Explain why safety is everyone’s responsibility
b) Demonstrate how to complete a risk assessment
c) Conduct a risk assessment and complete safety checks when working remotely in a participant’s environment
d) Assess safe transportation
e) Recognise and manage aggression and threatening situations
Within this course you will get an in-depth understanding of what Person Centred Active Support is. You will also learn how to use Person Centred Active Support when supporting your customer, how to provide the right amount of support and lastly, we will share five strategies to ensure success.
a) Know what Person-Centred Active Support is
b) Apply the right amount of support
c) Successfully apply Person Centred strategies when supporting your participant
Within this course you will get an overview of what sexuality and relationships means for people with disability. You will also get tips on how to promote healthy sexual expression and an in-depth understanding of what boundaries are and how you establish and maintain these.
a) Understand sexuality, relationships, and disability
b) Promote healthy sexual expression
c) Understand boundaries
d) How to support and educate your participant
e) Use the circle of relationships to promote awareness about boundaries
a) Know what the NDIS quality and safeguard framework is
b) Know what the NDIS code of conduct is and your obligations
c) Understand what the NDIS practice standards are
d) Understand the role and responsibilities of the Quality and Safeguards Commission
Within this course you will get everything you need to know about how to be part of successful team. You will know exactly how to be a successful team member and how to manage conflict effectively.
a) List out the five attributes of a successful team member
b) Know what a successful team is made of
c) Manage conflict effectively
Within this course you will get an in-depth understanding of how important feedback is. You will also get some tips on how to give and receive feedback and compliments. We will show you how to give and receive feedback to support strong learning and personal growth.
a) Explain the purpose of feedback.
b) Know how to use feedback for your own personal growth.
c) Know how to give feedback to support learning and development.
d) Know how to recognise and celebrate positive outcomes.
Within this course you will get to know what problem-solving means, what the stages of problem solving are, how problem solving can be used in your day-to-day work as a Disability Support Professional and lastly, we will go over some problem-solving tools.
a) Know what problem-solving means
b) Know how to problem solve using a methodical approach
c) Use problem solving in your role as a Disability Support Professional
d) Have an understanding of common problem-solving tools
Within this course you will get to know what culture is, why it is important to be culturally aware and how to become culturally aware. You will then learn what being culturally aware means in your role as a Disability Support Professional and how to respect people from a different culture. Lastly, we will go over the NDIS Practice Standards requirements.
a) Explain what culture is and why it is important to be culturally aware.
b) Describe how we can all become culturally aware.
c) Demonstrate cultural awareness when working with participants
d) Explain how a Disability Support Professional must develop cultural awareness to meet and comply with the NDIS Practice Standards
a) COVID-19 what is it?
b) Common signs and symptoms
c) Understand how it is spread
d) Know what to do when you suspect a person (or yourself) may have COVID-19
e) Preventative actions to keep you and your participants’ safe
f) Know where to find reliable sources of information about COVID-19
Within this course you will get an in-depth understanding of what epilepsy is. You will also learn what it means to have epilepsy for a person with disability and how you, as a Disability Support Professional, can support them.
a) Communicate clearly what epilepsy is, and what it means for a person with disability.
b) Know the different seizure types and how they commonly present.
c) Support a person living with a disability that has epilepsy.
d) Provide safe epilepsy management, including seizure safety and injury prevention.
a) Know what “challenging behaviour” and “behaviours of concern” are
b) Talk about the history of “behaviours of concern” in Australia
c) Understand behaviour, including the five stages of behaviour escalation
Within this course you will explore the ABC of positive behaviour support. You will learn about responsive and reactive strategies and how positive behaviour support strategies can be used to reduce behaviours of concerns. You will learn about restrictive practices and understand under what circumstances and authority these are implemented.
a) Use the ABC model of positive behaviour support
b) Know how to use responsive and reactive strategies
c) Know what restrictive practices why they are used and under what circumstances they are approved
a) Explain how a Positive Behaviour Support Plan is developed and who contributes to this development process.
b) Implement a Positive Behaviour Support Plan
c) Detail how to measure, monitor and review a Positive Behaviour Support Plan
d) Explain the role and responsibilities of the NDIS Quality and Safeguards Commission in relation to Positive Behaviour Support.
a) Describe the condition known as Autism Spectrum Disorder
b) Explain the characteristics of Autism and how it is diagnosed
c) Detail the behaviours that are often associated with Autism
d) Understand why Autism is described as a “spectrum”
e) Communicate and support participants with Autism
a) Explain what schizophrenia is
b) Identify the symptoms of schizophrenia
c) Know the difference between positive and negative symptoms of schizophrenia
Within this course you will get a deeper understanding of schizophrenia, including the cognitive symptoms and medication that can help people with the condition. This course will give you practical tips on how to support a person living with schizophrenia.
a) Identify cognitive symptoms
b) Know what type of medication is used to treat Schizophrenia
c) Provide support to a participant with Schizophrenia
This course has been designed to give you an in-depth understanding of what bipolar disorder is. You will learn about the three types of bipolar disorder, what the risk factors are, and lastly you will be given tips on how to best support a participant with bipolar disorder.
a) Know what bipolar disorder is
b) Understand the three types of bipolar disorder
c) Know what the risk factors are
d) Support a participant with bipolar disorder effectively
a) Know what personality disorder is
b) Understand the three clusters of personality disorder
c) Know what the risk factors are
d) Provide support to a participant with a personality disorder
a) Know what mental illness is and the various types of mental illnesses
b) Understand what the DSM-5 is and why it is important.
c) Know how a diagnosis is made.
d) Know how to best support participants who have a mental illness.
a) Recognise the main characteristics of seizures
b) Understand why seizure first aid is so important to know when caring for a person with epilepsy or seizure disorder
c) Know the goals of seizure first aid
d) Know how to implement the three steps to seizure first aid: Stay, Safe and Side
a) Discuss the common medications used for seizure management including anti-epileptic medications and midazolam.
b) Describe the importance of observation and recording of seizure activity
c) Observe and record seizure activity
d) Implement seizure first aid
e) Recognise the different types of diabetes, including pre-Diabetes and gestational Diabetes
a) Detail how each type of Diabetes is monitored and managed
b) Understand how having Diabetes can affect daily life
c) Know complications of the condition and help participants avoid these
d) Know how to support a participant with Diabetes
In this course we will build on our knowledge from Diabetes Part 1 and learn more about management of Diabetes. You will learn how to support your participants including how to use common technology for blood glucose monitoring; medication types and use; diet and exercise.
a) Assist a participant to proactively manage their condition through diet and exercise
b) Complete step by step instructions to effectively use a home glucose meter
c) Know what oral medication is used to treat Diabetes
d) Complete step by step instructions to effectively use an insulin pen
e) Know the common mistakes Disability Support Workers make when supporting a person with Diabetes and Disability, and how to avoid them
a) Actively support your participant to manage their diabetes with diet and exercise
b) Use a home glucose meter
c) Understand oral medications used for treatment of diabetes
d) Use injectable medication devices, such as an insulin pen
e) Explain common mistakes and know how to avoid them
a) Understand mealtime management
b) Understand the NDIS Practice Standard for Mealtime Management
c) Identify Dysphagia and associated risks
d) Provide mealtime support to participants
e) Proactively manage risks and mealtime difficulties
In this course you will learn how to receive complaints and understand why complaints are important to you, your organisation and its participants. You will also learn best practices for handling complaints. And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.
After this lesson you will be able to:
a) Receive complaints
b) Explain best practice for handling complaints
c) Identify reportable incidents and follow procedures for reporting
Within this course you will get an understanding of what enteral and PEG Feeding are. You will learn how PEG feeding is done, the possible complications that can arise and how to prevent them.
After this lesson you will be able to:
a) Explain what enteral feeding is.
b) Explain what PEG feeding is.
c) Know how PEG feeding is done and what the administration procedures are
d) Identify PEG feeding complications and how to prevent them
Within this course you will get everything you need to know on how to prevent a fire and what to do in case of a fire in your workplace.
After this lesson you will be able to:
Within this course you will get an in-depth understanding of Fire Safety and Prevention in the Home. You will understand how to prevent fires in the home and learn safety measures for escaping and fighting a fire.
After this lesson you will be able to:
a) Know how fires start and how to prevent them
b) Know how to take safety measures in the event of a fire
c) Safely escape from a fire
d) Fight a fire if it is safe to do so
Within this course, you will get an understanding of your obligations for identifying, preventing and reporting Abuse and Neglect. You will learn how critical these obligations are for you, your participants, and your organisation. We will discuss the definition of abuse and neglect, how to identify warning signs and you will learn how to respond and where to report abuse and neglect incidents.
After this lesson you will be able to:
In this course you will learn the importance of waste management and how this applies to your role as a Disability Support Professional. You will gain a deeper understanding of waste including the types of waste you will encounter. You will learn how to safely manage, treat and dispose of hazardous waste. Lastly, you will learn how to manage spills.
After this lesson you will be able to:
a) Understand and explain what waste management is and the different types of waste
b) Know how to safely manage and dispose of hazardous waste
c) Know how to manage spills
In this course, you will learn the importance of Personal Protective Equipment (PPE) and your responsibilities as a Disability Support Professional. You will learn the different types of PPE available and how and when to apply these in your role. You will learn how to properly equip and remove PPE in order to protect yourself and others.
After this lesson you will be able to:
a) Explain what PPE is and why it is important in your role
b) Identify and explain each type of PPE available
c) Understand and demonstrate how to properly equip and remove PPE
In this course, you will learn what constitutes an emergency or a disaster and what types of situations
this might apply to. You will learn about your responsibilities when facing an emergency situation and
how to best support your participant. You will learn how to plan for and be ready for an emergency
situation and how to keep yourself and your participant safe.
After this lesson you will be able to:
In this course, you will learn the definition of bullying and how to identify signs and behaviours that indicate bullying and harassment have occurred. You will learn how to identify situations and scenarios that cause bullying to start and how to identify the signs that a person is being negatively impacted. Lastly, you will learn how to respond, report and follow up on workplace bullying and harassment claims and incidents.
After this lesson you will be able to:
The NDIS Key Requirements Pathway is aligned with the NDIS Practice Standards Core Modules and is reviewed annually to ensure it is always up to date.
This pathway will help you and your organisation offer safer, higher quality and more compliant supports.
All of the courses in this pathway have been carefully crafted by Australian Disability Professionals and Experts, such as NDIS Lead Auditors, Registered Nurses and Lawyers.
It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with the Support and Services you and your organisation offer to identify your individualised compliance / audit requirements. For example, you may be required to also complete our Complex Care Pathway.
NDIS Key Requirements Course List:
The Disability Support Induction pathway provides essential knowledge and skills required to get started in your role as a Disability Support Professional.
This pathway will immerse you into the history of Disability in Australia, provide you with insights into what your position’s responsibilities include and take you on a deep dive into a large number of the core skills which you will require to be effective in your position as a Disability Support Professional.
In this pathway, you will learn how to offer person centred care, how to create and keep professional boundaries, how to accurately update and record progress notes, how to support your participant having meaningful and romantic relationships, how to communicate effectively with your participant using a variety of communication styles, and how to be a part of a high performing team, tackling subjects like managing conflict and building trust.
This pathway is ideal for Disability Support Professionals that are new to the role or need to be onboarded.
Disability Support Induction Course List:
The Work Health and Safety Pathway has been designed to keep you and your participant safe, both physically and physiologically.
This pathway focuses on a wide variety of important safety topics. All of the courses are written specifically for Australian Disability Support Organisations and are highly relevant to Disability Support work. Each risk is broken into small digestible and easily distinguishable stages, equipping the learner with the knowledge that will help reduce and remove risk areas and ultimately create a safer workplace environment.
In this pathway, you will learn how to keep safe when entering people’s homes, how to avoid trips and slips and other hazardous situations, the different manual handling techniques with step by step instructions on how to use different equipment safely, how to dispose of hazardous waste, the importance of infection control and hygiene, how to use PPE in your role as a Disability Support Professional, how to detect, prevent and put out a fire in the workplace and how bullying and harassment can be identified and prevented.
Work Health and Safety Course List:
The SIL and SDA Essentials Pathway has been designed for Disability Support Professionals who offer Supported Independent Living and Specialised Disability Accommodation Supports.
This pathway focuses on building essential and core competencies which are required when assisting participants who want to live independently or in a group shared home. Importantly, the focus of this pathway is to help you achieve consistent quality care across your team.
In this pathway, you will learn how to support someone with their personal care needs such as showering and dressing, how to help your participants with meal preparation, how to keep them safe from fire in their home (how to look for fire hazards, prevent fires, escape or put a fire out) and how to best support a person on the autism spectrum disorder.
If you offer SDA supports, we encourage you to pair this pathway with another. For example, the Complex Care Pathway or Mental Health and Positive Outcomes Pathway, depending on the specialisation of the supports you offer.
SIL and SDA Essentials Course List:
The Mental Health and Positive Outcomes Pathway is in many ways crucial when offering supports to people living with Disability. People living with a psychosocial disability are one of the largest primary disability groups among NDIS Disability Support. Furthermore, outside of a formal diagnosis many more participants need mental health support from time-to-time.
This pathway will empower you and your Disability Support Professionals effectively navigate the complexities of mental health challenges which may arise in Disability Support Work, resulting in a more comprehensive and holistic level of care. It will also give Disability support Professionals a valuable toolkit which will help them de-escalate serious situations, for example in the event of a participant considering or attempting suicide.
In addition, the pathway will teach you and your Disability Support Professionals about shame and guilt and how to help a participant move out of a shame state into a positive outlook, how to help someone whom has experienced trauma, and how to best support someone living schizophrenia, bipolar or personality disorder.
Mental Health and Positive Outcomes Course List:
The Complex Care Pathway has been designed to build specialised skills which are required for higher risk supports. This pathway is very important as it will help you and your Disability Support Professionals deliver safe, quality and person-centred supports. It will also help your organisation be compliant with the NDIS Practice Standards.
This pathway will take you on a journey whereby complex care topics are broken down into smaller compartments and built upon to a level of core competency. You will be asked to practice your skills, which will help you retain the important information you have learnt. Most of complex care topics in this course require a competency assessment to be completed by a relevant qualified professional after the training. It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with your Support and Services offered to identify your individualised compliance and audit requirements.
In this pathway, you will learn how to effectively support someone living with diabetes. You will also learn about epilepsy, seizure management and what to do if a participant has a seizure, PEG feeding, Cather Management and Bowel Care Management. You will learn what to do, but also what often goes wrong and how to ensure these common errors do no take place.
Complex Care Course List:
The Quality Supports Pathway will help you and your organisation set yourself apart from other Disability Support Professionals or providers.
You will gain in-depth understandings of behaviour change through a series of Positive Behaviour Courses. You will learn about restrictive practice, your own cultural biases and how to be cultural aware, how to effectively receive feedback and create a growth-centred mindset or growth-centred organisation. You will learn how to solve problems in your everyday work through a best practice toolkit, and importantly how to take care of yourself to ensure you replenish your energy. The position of a Disability Support Professional is very rewarding but can be challenging, so you must care and nurture yourself too to ensure long term success.
This pathway will raise the quality of your supports, create a consistent level of quality support and will help you understand what Person-Centred Support means at a deeper level.
Quality Supports Course List:
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