Disability Support Training Packages

With NGO Pro and NGO Pro Plus, a dedicated Account Manager will step you through each step of the onboarding journey, build your customised platform and host a “how to” with you to learn how to use your LMS.

Your Account Manager will also upload your employees, groups and courses into your platform ready for you to go live and begin training immediately. Your Account Manager will be available to you beyond the launch of your platform to provide additional support, refresher training and ad-hoc support as needed. You will also have access to our support team for all technical enquiries.

Our LMS is designed with ease of use in mind. It is very intuitive and simple to use. With NGO Lite and NGO Lite Plus, your employees will have access to the courses in just a few clicks. With NGO Pro and NGO Pro Plus, you will have access to a dedicated account manager who will provide you with an in-depth demonstration, administrator and learner user guides, plus ongoing support as needed.

Our LMS has a very comprehensive reporting tool to allow you to monitor employee engagement and completion. You have access to individual reporting, course reporting, and more. Most notable is the built-in training matrix, which allows you to view your employees and their course completions in a matrix format, to help identify learning and engagement gaps.

Our 100+ online disability support training resources provide an innovative, affordable, and all-in-one solution designed to support Australian disability organisations in building a skilled, confident, and compliant workforce.

The cost of our various disability training packages largely depends on how many staff members you have that will require access to the training – smaller teams can train for as little as only $1040 per year, and larger teams tend to spend between $5,000 and $10,000 per year for our full suite of courses and a customisable LMS – these options are much more affordable than other training providers, or trying to train your staff in house!

NDIS providers must ensure their workforce understands and applies the NDIS Practice Standards and the NDIS Code of Conduct. The exact training requirements depend on the supports you deliver, but most providers need training that covers compliance, incident and risk management, participant rights, and governance.
Importantly, training isn’t just about completion. It must be relevant to your services, properly documented, and clearly implemented in day-to-day practice.
At a minimum, all staff should complete:
– NDIS Worker Orientation Module – the mandatory 90-minute online module covering participant rights, safety and responsibilities
– NDIS Worker Screening Check – required clearance for working with participants
– NDIS Code of Conduct training – understanding safe, ethical and professional behaviour
– Infection Control and PPE training – maintaining health and safety standards, and
– Incident Response and Reporting training – knowing how to identify and report incidents or concerns.
If you’re unsure what applies to your registration group, we can help you identify the right training pathway for your organisation.

Preparing for an NDIS audit involves:
– Reviewing alignment with all relevant NDIS Practice Standards modules
– Ensuring policies and procedures are current
– Providing documented evidence of staff training
– Demonstrating incident management systems
– Showing risk management processes in action
Auditors look for implementation, not just documentation. Staff must understand and apply the standards in practice, which comes from high quality training. Here is a link that explains how to prepare for an audit: https://www.ndiscommission.gov.au/provider-registration/apply-registration/types-audits

Compliance training should be:
– Updated when legislation or standards change
– Refreshed annually for high-risk areas (or every 3 months if these skills are not used)
– Included in staff induction
– Reviewed as part of continuous improvement
Regular updates demonstrate proactive governance and reduces audit risk.

Yes – all registered NDIS providers must meet the applicable Practice Standards for the supports they deliver. However, the scope of required modules varies depending on registration groups and service types. Smaller providers still need documented systems, trained staff, and audit-ready evidence.

If a provider fails an audit, outcomes may include:
– Corrective action plans
– Follow-up audits
– Conditions placed on registration
– Suspension or revocation of registration (in serious cases)
Proactive compliance training reduces the likelihood of non-conformities.

Effective compliance training:
– Improves staff understanding of standards
– Reduces incidents and complaints
– Strengthens governance culture
– Ensures consistent documentation
– Demonstrates due diligence
Training that connects standards to real-world scenarios is especially powerful during audits.

Common issues include:
– Incomplete training records
– Outdated policies
– Poor incident documentation
– Lack of evidence linking training to practice
– Inconsistent implementation across teams
Compliance failures are often evidence failures, not intent failures.

Yes, online training is acceptable for audits provided it is:
– Relevant to the applicable standards
– Properly documented
– Accessible to staff
– Put into practice
Completion certificates and training logs should be retained as audit evidence.