Testimonials & Reviews
Hear directly from auditors about the quality of our training, and from our customers why they chose our training – and why they continue to love it.
Trusted by over 1,000 organisations and 55,000 learners!
Auditor Testimonials
Marguerite Hoiby – NDIS and Aged Care Auditor
In this video, disability and aged care auditor, Marguerite Hoiby breaks down the importance of training in delivering high-quality care and remaining audit-safe and Standards-compliant – and how the NGO Training Centre provides such training.
Stephanie Watts – Aged Care Auditor
In this video, aged care consultant, auditor, and registered nurse Stephanie Watts breaks down the new Strengthened Aged Care Quality Standards and what providers need to know about modern audits, compliance, and workforce training.
Stephanie also explains how NGO Training Centre provide ‘the toolbox required’ for Aged Care providers to deliver exceptional training focused on compliance and high quality care.
Customer Testimonials
Vertaview (Multicap), Queensland – 2,500+ Employees (Text)
Watch Madison, Head of Capability and Development at Vertaview Group – one of Australia’s largest and most renowned disability support and aged care providers – explain why they chose NGO Training Centre for their staff training, and how it’s helping their organisation achieve better care outcomes.
Also from Madison regarding the NGO Training Centre:
“We’ve had an excellent experience working with NGO. The quality of the e-learning modules are consistently high, offering engaging and relevant content that supports our learning objectives.”
“Their customer service is equally impressive, with Ben providing exceptional support, responsiveness, and flexibility whenever needed. His proactive approach and commitment to finding solutions have made NGO a valued and trusted partner. We highly recommend their services to any organisation seeking quality learning content backed by outstanding account management.”
“Having a geographically diverse workforce, the NGO Training Centre has excelled in meeting our training needs. Modules are informative and engaging, assisting us to develop our staff to provide the best level of care for our clients.
The reporting function is easy to use, allowing management to track their team’s progress. I would definitely recommend the NGO Training Centre for your online training needs.” – Madison, Head of Capability and Development
Steven Paull / BigDog Support Services – 200+ Employees (Video)
Watch Steven Paull, disability sector expert and founder of BigDog Support Services, talk to us (live from his X-Wing service hangar) about the critical importance of staff training in disability support.
“The fact you can do it on a mobile phone is just super cool…it’s got the flexibility to utilise the hardware they’ve got then and there. And they can go away and come back later on. That’s really important.”
“I think there’s a few training organisations that would like to have that in there…and the fact that there’s a lot of stuff behind it, and a lot of people behind it, and a lot of thought behind it.”
Home Assist SA – 50+ Employees (Video)
Hear from Amy at Home Assist SA – one of South Australia’s leading disability support and aged care providers – as she shares why they chose NGO Training Centre’s online training, and how it’s elevated both their quality of care and audit compliance.
“When our staff started recommending NGO from their previous experiences, that made us sign up, and they continued to rave about it while we were implementing it.”
“As a provider, it saves us a lot of time in an industry that’s heavily focused on compliance…NGO is just a no-brainer solution for training and compliance, and it’s backed by a team of people who really care about you and making sure that you succeed as a provider.”
TIPACL, Queensland – 150+ Employees (Video)
Watch Darren from TIPACL explain how quality training, consistent compliance, and exceptional person-centred support built one of Queensland’s leading NDIS providers with decades of experience.
“The NGO Training Centre have made training your staff simple and easy. Jasminne and the team have been absolutely great at understanding our needs here at TIPACL, walking us through the platform, and have always been available for any questions we’ve had.
We would recommend the NGO Training Centre because we can now have our entire training on the one platform, which is simple to use and to navigate…
“I highly recommend it. As a community-based organisation and a not-for-profit, we found this great value for money and great value to staff and to our management team for the leadership side also…
It’s easy to use, backed by a responsive team that listens and truly understands the sector, and understands our needs also. Sincerely, thank you from TIPACL.”
Anchored Care, Queensland – 150+ Employees (Video)
Watch Desire, Managing Director of Anchored Care, explain how NGO Training Centre has helped enhance the quality of Anchored Care’s services and team training.
“Participants need and demand quality care, and delivering that care comes from high-quality training. We use NGO to train our staff to deliver only excellence for all participants. NGO are leading the sector in training quality.
I’m a proud product of your hard work, so I want to thank you for what you do…it’s really critical in this time of compliance. You have taken a step forward in the sector.
I’m talking to any medium-sized, small-sized, big-sized NDIS service provider – it’s a no-brainer if you’re thinking about an LMS that will support you to grow your workforce and meet compliance… ” – Desire, Managing Director – Anchored Care
Aspire Hub, Queensland – 100+ Employees (Text)
1. Please briefly introduce yourself and your organisation
My name is Sindy Rennick, and I am the Chief People Officer – NDIS & Child Safety at Aspire Hub Pty Ltd and Aspire Hub CS Pty Ltd. We operate across the disability and child safety sectors, delivering person-centred services to NDIS participants and vulnerable children and young people. Our workforce consists of 304 employees across frontline and corporate roles.
2. Before working with us, what specific challenge or challenges were you facing around training or compliance?
Prior to engaging with the NGO Training Centre, we were experiencing challenges in maintaining consistent, high-quality training across a diverse and growing workforce. Ensuring compliance with NDIS and child safety standards, while balancing operational demands, was time intensive. We also identified varying levels in staff confidence, particularly in relation to safeguarding, clinical practices, and regulatory requirements.
3. What made you choose us over other training providers?
We selected the NGO Training Centre due to its sector-specific relevance, strong compliance focus, and a flexible delivery model. The ability to provide accessible, on-demand training that aligns particularly with our NDIS was a key differentiator, along with the quality of content and ease of implementation.
4. What has your experience been like working with us?
Our experience has been highly positive. The onboarding process was efficient, and the platform is intuitive for both employees and leadership. The training modules are well-structured and aligned with industry standards. Additionally, the responsiveness and support provided by your team is second to none and has enabled a smooth integration into our existing systems and processes.
5. What impact has this had on your organisation or your team?
The platform has strengthened our organisational capability by improving compliance, consistency, and workforce readiness. We have seen increased staff confidence, particularly in high-risk areas such as safeguarding and clinical care. It has also reduced administrative burden and enhanced our ability to demonstrate audit readiness and continuous improvement.
6. Was there a moment where you thought, ‘this is exactly what we needed’?
In all honesty, when I first commenced with Aspire Hub, the NGO Training Centre was not being utilised to its full potential, and there was minimal uptake of the available courses. Through working closely with Irina from the NGO Training Centre, I was able to explore the platform in greater depth, including the breadth and quality of the course content.
That was the moment I realised we had something truly valuable, an untapped resource with the potential to significantly strengthen our workforce capability and compliance.
7. Who would you recommend this to, and why?
I would recommend this platform to organisations operating, particular within the NDIS, and broader community services sectors. It is valuable for providers seeking a scalable, compliant, and high-quality training solution that supports both workforce development and risk management.
8. In one sentence, how would you describe us to another organisation?
A strategic training partner that delivers practical, compliant, and scalable learning solutions for complex care environments.
Care Provisions Australia – 60+ Employees (Text)
“The NGO training modules have significantly contributed to enhancing our integrity, credibility, and quality.
I extend my sincere gratitude to your team for this exceptional product and for your collaborative efforts.
I can confidently state that it has proven to be one of the best business decisions we have made.”
Montessori Care, New South Wales – 50+ Employees (Text)
“Before adding the new Aged Care courses, one of our main challenges was ensuring our training remained current, compliant, and practical across both disability and aged care frameworks, without overloading staff with generic or outdated content. We needed courses that were clearly aligned with regulatory expectations and could be easily implemented across a diverse workforce.
We chose NGO Training Centre’s courses because they are well-structured, audit-focused, and clearly designed for the sector, rather than being purely theoretical. The relevance of the content, ease of access through the LMS, and confidence that the training would stand up to compliance and quality audits were key factors in our decision over alternative options.
The new Aged Care courses provide more training and competency for our workers as most of our current pool are disability focused. This makes them more well-rounded and can help incentivise them to work more.
What we value most about the NGO Training Centre is the overall customer service and experience, combined with the high quality and breadth of course content available.
The support from the team has been excellent, in particular, Ben, has been outstanding. He communicates clearly, is always approachable, and is readily available to support us whenever needed, which makes a significant difference in managing training across a busy organisation.
We also value the quality of the course content and the wide range of courses available, which allows us to meet diverse training and compliance needs across both disability and aged care services with confidence.”
Voyager Care, Western Australia – 5 Employees (Video)
Watch Tamzin and Kaitlyn from Voyager Care explain the importance of their online training to their quality of care and organisational growth.
What problem were you trying to solve with our training? We would go through the NDIS website and they would have the free training modules, but we didn’t know how to get bigger from there. How do we get more participants? How do we get more support workers? And we needed to get registered as a provider. So training was the next step, and a few people we spoke to said to go to NGO Training Centre.
What has impressed you about NGO Training Centre? Easy to get through, very descriptive price list, very easy to get started. We like the fact NGO have an app, because nobody has apps – and you can do it offline as well. And it’s very easy to use on the admin side as well – very self-explanatory and very user-friendly. And with any enquiries we have, we speak to the same person and they’re always helpful.
What makes our LMS different from other providers? The app is great, and the system saves your progress so you can come back to it later. The reporting is easy and very user-friendly.
What has exceeded your expectations? The customer service all round – always speaking to the same person who is always helpful, the chat on the website us useful for information quickly and easily, and getting started was simple with no pushy salesperson.
What features sold you on choosing our Courses? The training is easy to use even on our phones, and is actually informative – it’s actually helpful and it helps us help our participants, so it’s going to help everyone. We spoke to people who recommended NGO Training Centre, and the customer service all round is excellent.
What do you value the most about the NGO Training Centre? The customer support and helpful team, the course quality, the app and the LMS being easy to use, and the range of courses to cover a wide range of topics.
Valentine Joe – NDIS Service Provider Team Leader
Watch NDIS Service Provider Team Leader, Valentine Joe explain why the NGO Training Centre was the ideal training partner to upskill his team and ensure participants receive high quality care through exceptional training.
“Well, there was a moment where one of my team flagged something with a client situation, and because of the training they’d just done, they handled it exactly right. I thought: ‘you know what? Yeah, this is why we do this.’ It wasn’t just compliance for the sake of it – it actually made a difference on the ground for the person who was supporting.”
“The courses are relevant and up to date, and not just your generic tick the box kind of stuff. Also, if I ever had a question, someone got back to me very quickly.”
“It’s practical, it’s easy to use, and the interface is simple to navigate. What more could you want?”
