NGO Training Centre - Online learning Center

Course List

Our NDIS courses and training modules are meticulously crafted to align with the mission of the Australian Disability sector, empowering your disability support professionals with essential skills, core competencies, and the ability to excel both personally and professionally.

These comprehensive courses span all levels of expertise, catering to those new to the field as well as those seeking to update their knowledge to uphold best practices. Our NDIS training modules are intentionally designed to encompass a diverse array of vital topics, ranging from complex care and mental health considerations to disability support techniques and a comprehensive understanding of NDIS (National Disability Insurance Scheme) requirements. Furthermore, we recognise that effective leadership is crucial for driving excellence in disability support services. As part of our commitment to comprehensive education, we offer a Leadership Excellence Program suite of courses specifically tailored for leaders and middle managers within the sector.

NGO Workforce Ready Course List

NDIS Key Requirements
  1. NDIS Foundations
  2. Abuse and Neglect
  3. Duty of Care, Informed Choice and Dignity of Risk
  4. Complaints and Reportable Incidents
  5. Guide to Safe Medication Management
  6. Mealtime and Dysphagia Management
  7. Emergency and Disaster Management
Disability Support Induction
  1. Introduction to Disability Support – Part 1
  2. Introduction to Disability Support – Part 2
  3. Person Centred Active Support
  4. Professional Boundaries
  5. Effective Progress Notes
  6. Communication
  7. Teamwork
  8. Sexuality and Relationships
Work Health and Safety
  1. Keeping Safe at Work
  2. Manual Handling – Part 1
  3. Manual Handling – Part 2
  4. Waste Management
  5. Workplace Fire Safety and Prevention
  6. Workplace Bullying and Harassment
  7. COVID-19 and Disability Services
  8. PPE for Disability Support Professionals
  9. Hand Hygiene
  10. Infection Control
Quality Supports
  1. Positive Behaviour Support – Part 1
  2. Positive Behaviour Support – Part 2
  3. Positive Behaviour Support – Part 3
  4. Cultural Awareness
  5. Receiving Feedback with a Growth Mindset
  6. Problem Solving
  7. Self-Care for Disability Support Professionals
SIL and SDA Essentials
  1. Personal Care and Grooming – Part 1
  2. Personal Care and Grooming – Part 2
  3. Fire Safety and Prevention in the Home
  4. Safe Food Handling – Part 1
  5. Safe Food Handling – Part 2
  6. Autism Spectrum Disorder
  7. Nutrition and Healthy Eating
Complex Care – Part 1
  1. Diabetes – Part 1
  2. Diabetes – Part 2
  3. Diabetes – Part 3
  4. Epilepsy
  5. Seizure Management – Part 1
  6. Seizure Management – Part 2
  7. PEG Feeding
Mental Health and Positive Outcomes
  1. Introduction to Mental Illness
  2. Schizophrenia – Part 1
  3. Schizophrenia – Part 2
  4. Bipolar Disorder
  5. Personality Disorder
Medication Assistance and Management
  1. Assisting Participants with Medication – Part 1
  2.  Assisting Participants with Medication  – Part 2
  3. Administering Eye Medication
NDIS Health Checks
  1.  NDIS Employee Health Check
  2.  NDIS Manager Health Check

NGO+ & NGO Lite+ Course List

NGO+ Provides access to all WorkForce Ready courses (see list above) + ALL New courses released during your subscription + ALL Leadership courses within our Leadership Excellence Program

Note: some of these courses are in development, subsequently the learning outcomes may be subject to change.

Leadership Excellence program
  1. Goal Setting and Successful Implementation
  2. Leadership Foundations – Part 1
  3. Effective Time Management
  4. Leadership Foundations – Part 2
  5. Emotional Intelligence
  6. Managing Difficult Conversations
  7. Employee Engagement
  8. Addressing Performance Problems
  9. Managing Change
  10. Coaching Skills – Part 1
  11. Coaching Skills – Part 2
  12. Creating Organisational Alignment
Specialist Leadership Courses
  1. Introduction to Disability Support Management
  2. Recruitment Excellence
  3. Operational Excellence*
  4. Financial Excellence*
  5. Succession Planning and Knowledge Storing*
* Courses currently in development

.

Complex Care - Part 2
  1. Urinary Catheter Management – Part 1
  2. Urinary Catheter Management – Part 2
  3. Complex Bowel Care
  4. Ventilator Support – Part 1
  5. Ventilator Support – Part 2
  6. Tracheostomy Support
  7. Subcutaneous Injections
  8. Wound Care and Pressure Injury Management – Part 1
  9. Wound Care and Pressure Injury Management – Part 2
Mental Health - Part 2
  1. Stopping the Cycle of Shame
  2. Suicide Prevention
  3. Trauma Informed Care
Support Coordination
  1.  Support Coordination – Part 1
  2.  Support Coordination – Part 2
  3.  Support Coordination – Part 3
Working with Children and Young People
  1. Working with Children and Young People (9-18 years)

Pathways

NGO WorkForce Ready
  1. NDIS Key Requirements (duration: 6 hours)
  2. Disability Support Induction (duration: 5 hours)
  3. Work Health and Safety (duration: 5 hours)
  4. SIL and SDA Essentials (duration: 4 hours)
  5. Quality Supports (duration: 4 hours)
  6. Complex Care – Part 1 (duration: 5 hours)
  7. Mental Health and Positive Outcomes (duration: 5 hours)
NGO+
  1. Leadership Excellence Program
  2. Specialist Leadership
  3. Complex care – Part 2
  4. Mental Health – Part 2

NGO Workforce Ready & NGO Lite Course Overview

NDIS Key Requirements
1. NDIS Foundations

Within this course you will get an in-depth understanding of NDIS Foundations. You will see how the NDIS Quality and Safeguarding Framework has been established to protect NDIS participants’ safety and the quality of services provided to participants under the scheme.  You will learn about the framework principles and objectives, the NDIS Code of Conduct, the NDIS Practice Standards and lastly the role of the NDIS Quality and Safeguards Commission.

After this lesson you will be able to:
  • Know what the NDIS quality and safeguard framework is.
  • Know what the NDIS code of conduct is and your obligations.
  • Understand what the NDIS practice standards are.
  • Understand the role and responsibilities of the Quality and Safeguards Commission.
2. Abuse and Neglect

Within this course, you will get an understanding of your obligations for identifying, preventing and reporting Abuse and Neglect. You will learn how critical these obligations are for you, your participants, and your organisation. We will discuss the definition of abuse and neglect, how to
identify warning signs and you will learn how to respond and where to report abuse and neglect incidents.

After this lesson you will be able to:
  • Explain what abuse and neglect are, including their different forms.
  • Explain how to identify signs of abuse or neglect.
  • Have a deep understanding of your obligations as a support professional and the important role you play in identification and prevention strategies.
  • Understand how to respond and know where to report suspected cases and incidents.
3. Duty of Care, Informed Choice and Dignity of Risk

This course will help you to understand your obligations for Duty of Care, Informed Choice, and Dignity of Risk.  You will learn how critical these obligations are for you, your participants, and your organisation.  We will discuss what a breach of Duty of Care is and its subsequent consequences. Lastly, you will learn how to support your participant to make informed choices and live a full and rich life with dignity of risk.

After this lesson you will be able to:
  • Explain what duty of care, informed choice and dignity of risk are.
  • Detail your obligations for duty of care, informed choice, and dignity of risk.
  • Explain what a breach of duty of care is and how this happens.
  • Know how your obligations for informed choice and dignity of risk are complementary.
  • Know how to meet your legal obligations.
4. Complaints and Reportable Incidents

In this course you will learn about receiving complaints and understand why complaints are important to you, your organistion and its participants. You will learn best practices for handling complaints.  And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.

After this lesson you will be able to:
  • Receive complaints.
  • Explain best practice for handling complaints.
  • Identify a Reportable Incidents and follow procedures for reporting.
5. Guide to Safe Medication Management

The idea of Medication Management may sound daunting but with the right knowledge and skill, keeping your participant safe is not as complicated at it may seem. Within this course you will learn what Pro Re Nata (PRN) medication is, you will learn the 7 rights to safe medication management, the 4 checks to safe medication management and will understand medication security and the times you need to STOP medication administration.

After this lesson you will be able to:
  • Define medication and PRN Medication.
  • Describe what the 7 rights to Safe Medication Management are and how you can implement them in your day-to-day work as a Disability Support Professional.
  • Tell others why the 7 rights and 4 checks to Safe Medication Management are critical.
  • Tell others what medication security means as a Disability Support Professional.
  • State when you must stop medication administration.
6. Mealtime and Dysphagia Management

In this course you will learn why mealtime management is so important for participants who experience difficulty swallowing. You will learn about the NDIS Mealtime Management Practice Standard and Quality Indicators. The course will give you a sound understanding of how this practice standard impacts your role and responsibilities as a Disability Support Professional providing mealtime support. You will understand how a mealtime management plan is developed and how you can implement a participant’s mealtime management plan to support safe and enjoyable mealtimes. 

After this lesson you will be able to:
  • Understand mealtime management.
  • Understand the NDIS Practice Standard for Mealtime Management.
  • Provide mealtime support to participants.
  • Proactively manage risks and mealtime difficulties.
7. Emergency and Disaster Management

In this course, you will learn what constitutes an emergency or a disaster and what types of situations this might apply to. You will learn about your responsibilities when facing an emergency situation and how to best support your participant. You will learn how to plan for and be ready for an emergency situation and how to keep yourself and your participant safe.

After this lesson you will be able to:
  • Explain what an Emergency is.
  • Identify and explain the different types of emergency and disaster situations and how to respond to each one.
  • Prepare and implement an emergency plan tailored to your participant’s individual needs.

Disability support induction

8. Introduction to Disability Support - Part 1
Within this course you will explore the alarming, inspiring and important facts and history of Disability in Australia. You will gain knowledge and practical skills around the different disability models and disability etiquette. This is an essential course for any person joining the Disability Services Industry.
After this lesson you will be able to:
  • Appreciate the historical challenges and adversity experienced by people with disability.
  • Hold a greater appreciation of the current disability service standards and regulations.
  • Understand the two different disability service models.
  • Express what disability etiquette is and how to use it.
9. Introduction to Disability Support - Part 2

Within this course you will get a good understanding of the key responsibilities of a Disability Support Professional. You will gain knowledge of the documentation you will see in your day-to-day work and will gain insights into the key Acts and legislation which protect people with disability.

After this lesson you will be able to:
  • State the key responsibilities of a Disability Support Professional.
  • Recognise and tell others what documentation is required in your role as a Disability Support Professional.
  • Know when to reference and use the different types of documentation.
  • Communicate at a high level the key Acts and legislation which protect people with disability
10. Person Centred Active Support

Within this course you will get an in-depth understanding of what Person Centred Active Support is. You will also learn how to use Person Centred Active Support when supporting your customer, how to provide the right amount of support and lastly, we will share five strategies to ensure success.

After this lesson you will be able to:
  • Know what Person-Centred Active Support is.
  • Apply the right amount of support.
  • Successfully apply Person Centred strategies when supporting your participant.
11. Professional Boundaries

This course explores the simple but complicated nature of creating and keeping professional boundaries. Creating Professional Boundaries is very important in the role of a Disability Support Professional as the participant can often perceive the paid worker as a friend. This course will help you understand why professional boundaries are necessary, the risks associated with boundary crossings or violations, and how to recognise early warning signs of boundary issues.

After this lesson you will be able to:
  • Describe how boundaries are used for personal and professional relationships.
  • Explain how to create strong professional boundaries.
  • Identify the risks of boundary crossings and / or boundary violations.
  • Recognise the early warning signs of boundary issues
  • Put what you have learnt into practice and create strong professional boundaries with your participants
12. Effective Progress Notes

Entering Progress Notes is an essential part of your role as a Disability Support Professional. Throughout this course you will gain knowledge and skills to create accurate and informative Progress Notes. You will also learn the legal requirements of a progress note.

After this lesson you will be able to:
  • Explain what a progress note is and why they are used.
  • Describe the key components of an effective progress note.
  • Explain the language that should be used when writing a progress note.
  • Detail the legal requirements and considerations for writing effective progress notes.
13. Communication

This course will provide you with an opportunity to check and improve the effectiveness of your communication skills. Both Verbal and Non-Verbal communication will be explored by breaking down exactly what leads to communication problems and what results to successful communication. You will also be introduced to communication aids.

After this lesson you will be able to:
  • Define and explain effective communication.
  • Describe the best practices for effective written and verbal communication.
  • Understand how a person’s body language influences communication.
  • Recognise some of the different Communication aids you will come across in your role.
14. Teamwork

Within this course you will get everything you need to know about how to be part of successful team. You will know exactly how to be a successful team member and how to manage conflict effectively.

After this lesson you will be able to:
  • List out the five attributes of a successful team member.
  • Know what a successful team is made of.
  • Manage conflict effectively.
15. Sexuality and Relationships

Within this course you will get an overview of what sexuality and relationships means for people with disability. You will also get tips on how to promote healthy sexual expression and an in-depth understanding of what boundaries are and how you establish and maintain these.

After this lesson you will be able to:
  • Understand sexuality, relationships, and disability.
  • Promote healthy sexual expression.
  • Understand boundaries.
  • How to support and educate your participant.
  • Use the circle of relationships to promote awareness about boundaries.

Work Health and Safety

16. Keeping Safe at Work

Within this course you will get an in-depth understanding of safety at work, including what your responsibilities are, how to assess risk and what safety checks need to be done. We will take a look at some of the critical safety checks that protect you whilst you are working in a remote environment. We will review guidelines for safe transportation and managing aggressive and threatening situations. This is an essential course that focuses on keeping you safe at work.

After this lesson you will be able to:
  • Explain why safety is everyone’s responsibility.
  • Demonstrate how to complete a risk assessment.
  • Conduct a risk assessment and complete safety checks when working remotely in a participant’s environment.
  • Assess safe transportation.
  • Recognise and manage aggression and threatening situations.
17. Manual Handling - Part 1

Knowing the right techniques for safe and effective manual handling can prevent injury and pain. Within this course, you will first learn what manual handling is and the relevant legislation. You will then learn how the risk management framework helps us to meet our legal obligations. Next, you will learn about risk assessment tools and how to use the hierarchy of control, you will be shown biomechanical principles (how best to use our body to lift safely) and lastly, you will be given some handy safety tips.

After this lesson you will be able to:
  • State what Manual Handling is and know relevant legislation.
  • Explain how organisations and their employees use risk management tools to manage hazardous manual handling tasks.
  • Explain why it is beneficial to have a collaborative approach to risk management.
  • Show others what good manual handling looks like, aligned to biomechanical principles.
  • Share manual handling safety tips and steps you can take as a Disability Support Professional to keep you and others safe.
18. Manual Handling - Part 2

Within this course you will have the opportunity to build knowledge in the Manual Handling equipment you might use as a Disability Support Professional. This course will also demonstrate “HOW TO” assist a participant to move. The equipment being discussed includes transfer belts, a hoist and sling, slide sheets and transfer boards.

After this lesson you will be able to:
  • Assist a person to move in a safe way.
  • Recognise the different equipment types you might use.
  • Explain when and how to use a transfer belt.
  • Explain when and how to use a hoist and sling.
  • Explain when and how to use slide sheets.
  • Explain when and how to use a transfer board.
19. Waste Management

In this course you will learn the importance of waste management and how this applies to your role as a Disability Support Professional. You will gain a deeper understanding of waste including the types of waste you will encounter. You will learn how to safely manage, treat and dispose of
hazardous waste. Lastly, you will learn how to manage spills.

After this lesson you will be able to:
  • Understand and explain what waste management is and the different types of waste.
  • Know how to safely manage and dispose of hazardous waste.
  • Know how to manage spills
20. Workplace Fire Safety and Prevention

Within this course you will get everything you need to know on how to prevent a fire and what to do in case of a fire in your workplace.

After this lesson you will be able to:
  • Know how to prevent fires.
  • Know how to safely evacuate.
  • Fight a fire (when it is safe to do so).
21. Workplace Bullying and Harassment

In this course, you will learn what workplace bullying and harassment is and how to identify behaviours that reasonably constitute bullying and harassment. We will go through what sexual harassment is, what this can look like in the workplace, and the impact on individuals, work, and organisations. You’ll learn how bullying can start, how to recognise factors that can promote a culture of bullying, and how to identify signs of bullying within your workplace. Lastly, you’ll learn how to respond to and report any incidents of bullying and harassment, the steps involved in investigating allegations, and sources of support when making a report.

After this lesson you will be able to:
  • Explain what workplace bullying and harassment is, and know what behaviours to look out for.
  • Describe what sexual harassment is and its impact on individuals and organisations.
  • Identify how bullying starts, signs it is occurring, and factors that promote these behaviours.
  • Respond to and report bullying and harassment in line with your organisation’s policies and procedures.
22. COVID-19 and Disability Services

This course is focused on building COVID-19 (Coronavirus) infection control and pandemic awareness.
All content is aligned to the latest information from the:  

1) World Health Organisation (WHO), 

2) Australian Government Department of Health, 

3) NDIS disaster response page for disability-related updates and advice (based on the Coronavirus Emergency Response Plan) and 

4) NDIS Commission Provider Alerts / Newsletters.

The course will discuss the fundamentals of infection prevention and control for COVID-19 including:

  • COVID-19 – what is it?
  • Common signs and symptoms.
  • Understand how it is spread.
  • Know what to do when you suspect a person (or yourself) may have COVID-19.
  • Preventative actions to keep you and your participants’ safe.
  • Know where to find reliable sources of information about COVID-19.
23. PPE for Disability Support Professionals

In this course you will learn the importance of Personal Protective Equipment (PPE) and your  responsibilities as a Disability Support Professional. You will learn the different types of PPE available and how and when to apply these in your role. You will learn how to properly equip and remove PPE in order to protect yourself and others.

After this lesson you will be able to:
  • Explain what PPE is and why it is important in your role.
  • Identify and explain each type of PPE available.
  • Understand and demonstrate how to properly equip and remove PPE
24. Hand Hygiene

Within this course you will learn what hand hygiene is, how infections spread, and the importance of washing your hands to prevent the spread of infection. You will learn how to effectively clean your hands using alcohol-based rub and soap and water techniques. Lastly, you will identify when to routinely wash your hands during the day and when supporting participants.

After this lesson you will be able to:
  • Understand what hand hygiene is and how it can prevent the spread of infection.
  • Identify two ways to effectively wash your hands using alcohol-based rub or soap and water.
  • Know when hand washing is required and identify the 5 key moments for hand hygiene when supporting a participant.
25. Infection Control

Within this course you will learn what infection prevention and control is, and what can be done to prevent infections from spreading. You’ll learn about nine globally recognised infection control precautions that will influence how you provide supports to all participants. You’ll understand what additional precautions are needed based on an infection’s mode of transmission and lastly, you will understand your responsibilities in supporting participants to stay healthy and infection free.

After this lesson you will be able to:
  • Understand what infection prevention and control is, the chain of infection and what can be done to prevent infection spread.
  • Identify nine standard infection control precautions that must be implemented when supporting participants.
  • Describe specific transmission-based precautions used for infections spread via contact, respiratory or airborne modes of transmission.

Quality Supports

26. Positive Behaviour Support - Part 1

Within this course you will explore how we have approached ‘behaviours of concern’ over the last 60 years in Australia. You will also gain a deep understanding of behaviour, including the five stages of behaviour escalation.

After this lesson you will be able to:
  • Know what “challenging behaviour” and “behaviours of concern” are.
  • Talk about the history of “behaviours of concern” in Australia.
  • Understand behaviour, including the five stages of behaviour escalation.
27. Positive Behaviour Support - Part 2

Within this course you will explore the ABC of positive behaviour support.  You will learn about responsive and reactive strategies and how positive behaviour support strategies can be used to reduce behaviours of concerns.  You will learn about restrictive practices and understand under what circumstances and authority these are implemented.

After this lesson you will be able to:
  • Use the ABC model of positive behaviour support.
  • Know how to use responsive and reactive strategies.
  • Know what restrictive practices why they are used and under what circumstances they are approved.
28. Positive Behaviour Support - Part 3

In this course you will learn how a Positive Behaviour Support Plan is developed, who contributes to this development process and why this collaboration is necessary.  Next, you will learn how to implement, measure, monitor and review a Positive Behaviour Support plan.  Lastly, you will learn about the NDIS Quality and Safeguards Commission and their role and responsibilities relating to Positive Behaviour Support and Restrictive Practices.

After this lesson you will be able to:
  • Explain how a Positive Behaviour Support Plan is developed and who contributes to this development process.
  • Implement a Positive Behaviour Support Plan.
  • Detail how to measure, monitor and review a Positive Behaviour Support Plan.
  • Explain the role and responsibilities of the NDIS Quality and Safeguards Commission in relation to Positive Behaviour Support.
29. Cultural Awareness

Within this course you will get to know what culture is, why it is important to be culturally aware and how to become culturally aware. You will then learn what being culturally aware means in your role as a Disability Support Professional and how to respect people from a different culture. Lastly, we will go over the NDIS Practice Standards requirements.

After this lesson you will be able to:
  • Explain what culture is and why it is important to be culturally aware.
  • Describe how we can all become culturally aware.
  • Demonstrate cultural awareness when working with participants.
  • Explain how a Disability Support Professional must develop cultural awareness to meet and comply with the NDIS Practice Standards.
30. Receiving Feedback with a Growth Mindset

Within this course you will get an in-depth understanding of how important feedback is and its purpose. Then you will learn how to use feedback for your own personal growth.  Lastly, you will learn how to recognise and celebrate positive outcomes.

After this lesson you will be able to:
  • Explain the purpose and importance of feedback.
  • Use feedback for your own personal growth.
  • Recognise and celebrate positive outcomes.
31. Problem Solving

Within this course you will get to know what problem-solving means, what the stages of problem solving are, how problem solving can be used in your day-to-day work as a Disability Support Professional and lastly, we will go over some problem-solving tools.

After this lesson you will be able to:
  • Know what problem-solving means.
  • Know how to problem solve using a methodical approach.
  • Use problem solving in your role as a Disability Support Professional.
  • Have an understanding of common problem-solving tools
32. Self-Care for Disability Support Professionals

Within this course you will be shown why it is so vital that you spend time and effort caring for ‘yourself’, particularly when you have a position that involves caring for others. The course will break down the 6 key areas for Self-Care and you will be guided to complete several activities that will allow you to create your own Self-Care Plan.

After this lesson you will be able to:
  • Express what self-care is and why it is so important.
  • Recall the six key areas of self-care.
  • Describe what factors contribute to good health and wellbeing.
  • Use your self-care plan to improve your health and wellbeing and share this with others (if you desire).

SIL and SDA Essentials

33. Personal Care and Grooming - Part 1

In this course, you will unpack Personal Care. You will learn what it is, why it is so important, the professional ethics of care and you will be introduced to a step-by-step guide to basic Personal Care and Grooming. You will be able to use this information immediately and within every working day.

After this lesson you will be able to:
  • Describe the 6 key areas of participant Personal Care and Grooming.
  • Communicate why hygiene is so important.
  • Demonstrate the steps required to provide Personal Care and Grooming to your participants.
  • Explain professional ethics of care.
34. Personal Care and Grooming - Part 2

Throughout this course you will increase your knowledge and skills in the critical Personal Care and grooming activities that are often conducted by a Disability Support Professional. These activities include bathing and showering for females, bathing and showering for males, dental hygiene, foot and nail care, shaving and personal grooming.

After this lesson you will be able to:
  • State the steps you are required to take to effectively bath and shower a female participant and a male participant.
  • Describe what good dental hygiene involves.
  • Communicate what good foot and nail care looks like for a participant.
  • Recall what hair care and shaving factors you need to consider when helping your participants.
  • Effectively support your participants with their Personal Care and Grooming needs.
35. Fire Safety and Prevention in the Home

Within this course you will get an in-depth understanding of Fire Safety and Prevention in the Home.
You will understand how to prevent fires in the home and learn safety measures for escaping and
fighting a fire.

After this lesson you will be able to:
  • Know how fires start and how to prevent them.
  • Know how to take safety measures in the event of a fire.
  • Safely escape from a fire.
  • Fight a fire if it is safe to do so.
36. Safe Food Handling - Part 1

Throughout this course you will learn what a food handler is and get an understanding of the relevant legislation for safe food handling.  You will learn how to maintain personal hygiene as a food handler and how our personal health and clothing can impact safe food handling. This course will give you practical, easily implemented strategies to help keep you and others safe.

After this lesson you will be able to:
  • Define what a Food Handler is.
  • At a high-level, recall the relevant legislation for safe food handling.
  • Tell and show others what good personal hygiene looks like.
  • Tell and show others what good personal health looks like.
  • Describe what behaviours lead to poor personal health and personal hygiene and how this could have a negative impact on the participant.
37. Safe Food Handling - Part 2

Within this course, we will discuss what food poisoning is, its symptoms and causes. We will then look at the different types of food poisoning, how to prevent contamination of foods and how to avoid food pests and infestation. Food poisoning can often be easily avoided, this course will give you the knowledge for safe food handling.

After this lesson you will be able to:
  • State what Food Poisoning is, its symptoms and causes.
  • Explain the different types of Food Poisoning and precautions.
  • Tell and show others how to prevent the contamination of foods.
  • Describe the steps which can prevent food pests and infestation.
38. Autism Spectrum Disorder

Within this course you will get an in-depth understanding of Autism Spectrum Disorder. You will learn about primary and secondary characteristics and diagnosis of the disorder.  We will review behaviours often associated with Autism, you will learn why Autism is described as a spectrum and how you can support a participant who has Autism.

After this lesson you will be able to:
  • Describe the condition known as Autism Spectrum Disorder.
  • Explain the characteristics of Autism and how it is diagnosed.
  • Detail the behaviours that are often associated with Autism.
  • Understand why Autism is described as a “spectrum”.
  • Communicate and support participants with Autism.
39. Nutrition and Healthy Eating

In this course, you will learn what nutrition is and why supporting people with disability to have a balanced diet is important. We’ll start by exploring the essential nutrients required and how to locate them within various food sources. Next, you will delve into nutritional risks and the contributing factors that render people with disabilities more vulnerable to deficiencies. You’ll understand the impact of nutritional deficiencies on health and well-being, and find out what you can do to support people to make healthy food choices and develop their independence in accessing and preparing food. Lastly, you’ll learn about the role of Nutritionists and Dietitians, discerning when to enlist the assistance of other healthcare professionals to ensure optimal nutrition and safety during mealtimes.

After this lesson you will be able to:
  • Explain what nutrition is and what healthy eating looks like.
  • Identify factors contributing to nutritional risk and understand common nutritional deficiencies and their health consequences.
  • Promote good nutrition, healthy eating, and mealtime safety for participants.

Complex Care - Part 1

40. Diabetes - Part 1

Within this course you will learn the different types of diabetes and how diabetes can be managed with lifestyle and medication.  You will learn how, as a Disability Support Professional, you can support participants who have diabetes with blood glucose monitoring. You will learn how diabetes can impact a participant’s daily life and complications of diabetes.

After this lesson you will be able to:
  • Recognise the different types of diabetes, including pre-Diabetes and gestational Diabetes.
  • Detail how each type of Diabetes is monitored and managed.
  • Understand how having Diabetes can affect daily life.
  • Know complications of the condition and help participants avoid these.
  • Know how to support a participant with Diabetes.
41. Diabetes - Part 2

In this course we will build on our knowledge from Diabetes Part 1 and learn more about management of Diabetes. You will learn how to support your participants including how to use common technology for blood glucose monitoring; medication types and use; diet and exercise.

After this lesson you will be able to:
  • Assist a participant to proactively manage their condition through diet and exercise.
  • Complete step by step instructions to effectively use a home glucose meter.
  • Know what oral medication is used to treat Diabetes.
  • Complete step by step instructions to effectively use an insulin pen.
  • Know the common mistakes Disability Support Workers make when supporting a person with Diabetes and Disability, and how to avoid them.
42. Diabetes - Part 3

In this course you will learn practical skills you can use to help your participants with diabetes manage their condition.  We will give you practical tools to support healthy diet and exercise plans.  You will learn how to use a home glucose meter and how to administer both oral and injectable medications to treat diabetes. We will share advice from experts on common mistakes and how to avoid them.

After this lesson you will be able to:
  • Actively support your participant to manage their diabetes with diet and exercise.
  • Use a home glucose meter.
  • Understand oral medications used for treatment of diabetes.
  • Use injectable medication devices, such as an insulin pen.
  • Explain common mistakes and know how to avoid them.
43. Epilepsy

Within this course you will get an in-depth understanding of what epilepsy is. You will also learn what it means to have epilepsy for a person with disability and how you, as a Disability Support Professional, can support them.

After this lesson you will be able to:
  • Communicate clearly what epilepsy is, and what it means for a person with disability.
  • Know the different seizure types and how they commonly present.
  • Support a person living with a disability that has epilepsy.
  • Provide safe epilepsy management, including seizure safety and injury prevention.
44. Seizure Management - Part 1

Within this course you will learn how to recognise the warning signs of a seizure and common seizure presentations. You will gain an understanding of general seizure first aid and how to manage seizure emergencies.

After this lesson you will be able to:
  • Recognise the main characteristics of seizures.
  • Understand why seizure first aid is so important to know when caring for a person with epilepsy or seizure disorder.
  • Know the goals of seizure first aid.
  • Know how to implement the three steps to seizure first aid: Stay, Safe and Side.
45. Seizure Management - Part 2

Within this course we build on our knowledge from Seizure Management Part 1 and learn about safe administration of medications for seizure management. You will learn how to observe and record seizure activity. We have included a roleplay to help you consolidate your learning and practice seizure management with your team. This is an interactive role play where you are able to experience practicing seizure first aid, which will help you feel more confident and prepare for a real emergency.

After this lesson you will be able to:
  • Discuss the common medications used for seizure management including anti-epileptic medications and midazolam.
  • Describe the importance of observation and recording of seizure activity.
  • Observe and record seizure activity.
  • Implement seizure first aid.
46. PEG Feeding

Within this course, you will get the knowledge and tools required to support a participant who is reliant on PEG feeding. We will start by learning how a person’s nutrition is supported via enteral feeding. We’ll define the different types of enteral feeding and explain why a person may need this approach. Next, you will learn what percutaneous endoscopic gastrostomy (PEG) feeding is, the specialty equipment used to support PEG feeding, and the different methods of administering PEG feeds. Lastly, we’ll go over potential risks, complications, and your role within the team supporting PEG feeds and related activities like PEG tube and stoma care.

After this lesson you will be able to:
  • Know what enteral feeding is, and why people may need this form of nutritional support.
  • Describe what PEG feeding is, and identify the equipment used, such as gastrostomy feeding tubes.
  • Identify the different types of PEG feeds, describe how they are administered, and know the role of a Disability Support Professional in administering PEG feeds.
  • Recognise risks and complications associated with PEG feeds, including what action must be taken to promote the health and safety of participants.

Mental Health and Positive Outcomes

47. Introduction to Mental Illness

Within this course you will get an understanding of what mental illness is, what it means for a person living with disability to have mental illness and how you as a Disability Support Professional can provide support to your participant.

After this lesson you will be able to:
  • Know what mental illness is and the various types of mental illnesses.
  • Understand what the DSM-5 is and why it is important.
  • Know how a diagnosis is made.
  • Know how to best support participants who have a mental illness.
48. Schizophrenia - Part 1

Within this course you will get an understanding of what schizophrenia is. You will also learn about the symptoms of schizophrenia, including the difference between positive and negative symptoms.

After this lesson you will be able to:
  • Explain what schizophrenia is.
  • Identify the symptoms of schizophrenia.
  • Know the difference between positive and negative symptoms of schizophrenia.
49. Schizophrenia - Part 2

Within this course you will get a deeper understanding of schizophrenia, including the cognitive symptoms and medication that can help people with the condition. This course will give you practical tips on how to support a person living with schizophrenia.

After this lesson you will be able to:
  • Identify cognitive symptoms.
  • Know what type of medication is used to treat Schizophrenia.
  • Provide support to a participant with Schizophrenia.
50. Bipolar Disorder

This course has been designed to give you an in-depth understanding of what bipolar disorder is. You will learn about the three types of bipolar disorder, what the risk factors are, and lastly you will be given tips on how to best support a participant with bipolar disorder.

After this lesson you will be able to:
  • Know what bipolar disorder is.
  • Understand the three types of bipolar disorder.
  • Know what the risk factors are.
  • Support a participant with bipolar disorder effectively.
51. Personality Disorder

Within this course you will get an in-depth understanding of what personality disorder is. You will also get and overview of the three clusters of personality disorder, what the risk factors are and finally you will be given tips on how to best support a participant with personality disorder.

After this lesson you will be able to:
  • Know what personality disorder is.
  • Understand the three clusters of personality disorder.
  • Know what the risk factors are.
  • Provide support to a participant with a personality disorder.

Medication Assistance and Management

52. Assisting Participants with Medication - Part 1

Within this course, you will gain the knowledge and skills necessary to effectively assist participants with their medication. You will learn what medication is, the different types of medications, and the importance of medication reviews. We will then unpack the role and obligations of a disability support professional when assisting participants with medication. And lastly, we will dive into Dose Administration Aids and review the common medication risks when providing support to a participant. By the end of this course, you will gain confidence and competence in medication management within your scope, ensuring the safety and well-being of the participants that you support.

After this lesson you will be able to:
  • Understand what medication is, identify the different types of medication, and recognise the importance of medication reviews.
  • Understand the role and obligations of a disability support professional when assisting a participant with medication.
  • Identify Dose Administration Aids and common medication risks.
53. Assisting Participants with Medication - Part 2

In this course, you’ll learn key medication safety principles that must be understood and implemented when assisting participants with medication. We’ll start by introducing the “10 Rights” framework, providing a comprehensive foundation. Following this, we’ll delve into the phases of support and outline the specific steps a Disability Support Professional should follow to ensure participants receive the appropriate level of assistance for managing their individual medication needs. Lastly, you’ll learn best practices for handling, storing, and disposing of medication, as well as your role in monitoring and responding to medication-related incidents, including side effects, adverse events, and errors.

After this lesson you will be able to:
  • Understand key medication safety principles including the 10 Rights as a framework to reference when assisting participants with medication.
  • Describe the key phases of support and steps involved in assisting participants with medication based on the level of support they require.
  • Understand key responsibilities in your role to manage medication and recognise and respond to medication-related incidents.
54. Administering Eye Medication

In this course, you’ll learn the key principles for administering eye medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for their administration. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure safe administration of eye medication. Lastly, you will learn how to complete the eye medication administration process.

After this lesson you will be able to:
  • Know the different types of eye medication.
  • Plan and prepare for the administration of eye medication.
  • Safely administer eye medication to a participant.

NDIS Health Checks

55. NDIS Employee Health Check
This NDIS Employee Health Check is a short yet comprehensive Quiz, which involves both Multiple Choice and Short Question and Answer responses. The questions assess how well you know and understand: The Quality & Safeguard Framework, Code of Conduct, & NDIS Practice Standards.
56. NDIS Manager Health Check
This NDIS Manager Health Check is a short yet comprehensive Quiz, which involves both Multiple Choice and Short Question and Answer responses. The questions assess how well you know and understand: The Quality & Safeguard Framework, Code of Conduct, & NDIS Practice Standards from a Management Context.

NGO+ & NGO Lite+ Course Overview

Leadership Excellence Program

57. Goal Setting and Successful Implementation

In this course, we will discuss the importance of an organisation’s vision statement, mission statement and strategic pillars. Proceeding, we will discuss how they all fit together and what they mean to us as leaders. You will then learn how to create and implement goals to bring your organisation’s vision and mission to life. You will learn further about implementing your organisation’s vision and mission through exploring topics such as creating line of sight, SMART goals, action plans and performance management.

After this lesson you will be able to:
  • Know exactly what organisational vision and mission statements are and their importance.
  • Know how to create workable and impactful Employee Goals to support your organisation’s Vision and Mission statements.
  • Know how to create action plans that support the successful delivery of your goals.
58. Leadership Foundations - Part 1

By taking this course, you will have the opportunity to access tools and resources that will enhance your leadership skills and enable you to be a more efficient leader. You will learn what the Situational Leadership Model is and how to implement it in order to build strong, productive relationships with your team members, increase job satisfaction and motivation, and ultimately improve the performance of your team and organisation.

After this lesson you will be able to:
  • Know what effective leadership is, the difference between a manager and a leader, and how both leadership and management skills are equally required to be a highly effective leader.
  • Have an understanding of what the Leadership Situation Model is and why you should adapt your leadership style depending on each employee’s competency and commitment.
  • Successfully implement the Situation leadership model, which ultimately will improve the performance of your team and organisation.
59. Effective Time Management

In this course, you will learn why effective time management is a critical skill for middle managers and executive leaders. You will discover your personal time management strengths and areas for improvement, you will learn effective time management strategies, how to overcome common time management challenges and lastly, you will be given the opportunity to develop an action plan to implement the time management strategies discussed in this course. This course is a must for all Disability Support Managers.

After this lesson you will be able to:
  • Know the importance of effective time management in Leadership
  • Know what your personal time management strengths and areas for improvement are
  • Apply effective strategies for prioritising tasks and managing competing demands
  • Apply techniques to overcome common time management challenges
  • Create and maintain a healthy work-life balance to prevent burnout by developing and applying your action plan
60. Leadership Foundations - Part 2

In this course, you will learn about the importance of Behavioural Styles when building a highly effective team. You will be taught the significance of this knowledge in fostering effective communication and collaboration. With the ability to identify both your own and your team members’ styles, you’ll harness the strengths within each personality trait. This will allow you to navigate inherent tensions with finesse, transforming them into catalysts for innovation and growth. This course not only equips you with insights but also positions you as a leader who can optimise team synergy and achieve remarkable outcomes through perceptive management of Behavioural Styles.

After this lesson you will be able to:
  • Know what your Behavioural Style is (reviewed against an assertiveness and sociability axis).
  • Know what your team’s behavioural styles are.
  • Know how to leverage of the strengths of your team.
  • Know where there are natural tensions in your team, and how to make these engagements productive.
61. Emotional Intelligence

In this course, you will get an in-depth understanding of what Emotional Intelligence is and why having high Emotional Intelligence is so important for individuals but also for organisations. You will gain an understanding of how the brain functions in response to threats and rewards, you will get access to two best practice Emotional Intelligence models and lastly, you will learn how to apply each of these models in the context of disability support leadership and within your team. This course will give you the tools to increase your team ‘s engagement and performance.

After this lesson you will be able to:
  • Know what Emotional Intelligence competencies and benefits are.
  • Understand how neuroscience and emotional intelligence are interconnected.
  • Acquire knowledge about two recommended tools for practicing Emotional Intelligence.
  • Apply these tools within your team and start improving your team’s engagement and performance
62. Managing Difficult Conversations

In this course, you will learn the nature of difficult conversations, how they are usually avoided in the workplace and why they are important to have. We will discuss the role of responsibility in conflict resolution, how to actively listen to your employees and the common pitfalls managers make when responding to employees’ problems or concerns. Lastly, we will go over a few case studies so you can learn how to understand the real problem, its causes and solutions.

After this lesson you will be able to:
  • Understand the importance of having difficult conversations in the workplace.
  • Know what the levels of responsibility are and how to identify what level an employee is displaying.
  • Actively listen and respond to your employees’ concerns.
  • Recognise and avoid the common pitfalls when responding to employees’ problems.
  • Understand the real problem, its causes and solutions.
63. Employee Engagement

In this course, you will grasp the crucial importance of engagement in your organisation’s success, especially as a leader. You will explore the intricacies behind employee performance and engagement, identifying the precise factors at play, gain insights into the drivers that foster not just job commitment, but also a profound dedication to the entire organisation, and discover how to effectively measure engagement and take actionable steps to enhance it. By mastering these skills, you will become a leader who navigates challenges and reaps the rewards of a highly engaged team, driving both individual and collective achievement.

After this lesson you will be able to:
  • Know what engagement is and why you should be concerned about it in your organisation.
  • Identify specific factors that cause employees to both perform and to be engaged or not.
  • Know the factors that drive commitment to not only the job but to the organisation.
  • Measure engagement in your organisation and what specific actions you can take to improve it.
  • Create an Employee Engagement action plan.
64. Addressing Performance Problems

In this course, you will embark on a transformative journey that equips you, as a leader, with the essential tools to effectively address performance challenges. You will discover the paramount distinction between poor performance and misconduct, enabling you to address each issue precisely. You will gain mastery over techniques for navigating conversations surrounding poor performance, fostering a culture of open communication. Furthermore, you will unlock the insights to proactively avert performance issues in the future, ensuring your team’s sustained success. By completing this course, you will emerge as a leader who not only adeptly handles immediate concerns but also possesses the foresight to prevent them, ultimately fostering a high-performing and harmonious work environment.

After this lesson you will be able to:
  • Define the difference between poor performance and misconduct.
  • Explain techniques for addressing poor performance with an employee.
  • Describe the SMART system for developing employee goals.
  • Recognise ways to prevent performance issues with your employees in the future.
65. Managing Change

In this course you will learn about change, a constant factor in the world and in your role as a Leader. You’ll learn about the important role all leaders play in understanding how individuals and teams respond to change and appreciate the value of leading with a positive mindset that promotes the benefits that change brings. You will learn about four stages and emotions people typically experience when responding to change and explore specific strategies that can be used to provide information, support, direction, and encouragement to employees as move through these stages. You’ll be introduced to two well-known models of change management that can act as a framework for all leaders tasked with leading change initiatives and explore common obstacles to implementing change. As a Leader you’ll have a clear understanding of your role in any change process and have practical strategies and resources, inspiring your team to join you in making the change. 

After this lesson you will be able to:
  • Understand what change is, how it affects employees and how to make change positive.
  • Actively implement change initiatives.
  • Apply two well-known models of Change Management to navigate implementing change.
  • Understand why resistance to change occurs. how you can manage this and support employees to embrace change.
66. Coaching Skills - Part 1

In part one of this course, you will be introduced to the world of Leadership Coaching, a cornerstone of impactful leadership. You will understand what professional coaching is and how you can use key coaching skills to inspire individual and team growth and strengthen alignment with your organisation’s mission. You’ll harness your communication, asking purposeful questions within a range of professional settings to create effective professional coaching relationships. You’ll learn how a coaching culture can be developed and the importance of fostering a coaching approach at all levels to create high performing individuals and teams that drive organisational success

After this lesson you will be able to:
  • Describe what coaching is and isn’t and how it differs to other forms of support.
  • Identify key skills and attributes of successful professional coaches.
  • Identify opportunities where coaching can be used at an individual, team and organisational level.
  • Understand the Golden Triangle Framework and how it is used to support goal setting that aligns with an individual’s position, their team and the organisation’s mission
67. Coaching Skills - Part 2

In part two of this course, you’ll dive into coaching in more detail as we step you through a four-step coaching process from discovery and action planning to implementing and evaluating the process. You will have access to practical strategies and valuable resources that support you as the coach and provide critical insights to help you troubleshoot common challenges that can occur at each stage. Lastly, you’ll be
guided through a series of case scenarios contextualised to the Australian Disability Sector, where coaching approaches have been used strategically to develop high performing employees, understand, and address performance concerns and empower teams to work collaboratively to develop shared goals.

After this lesson you will be able to:
  • Identify four key phases in the coaching process: Discovery, Action Planning, Implementing the Action Plan, and Evaluation and Conclusion.
  • Understand how you can apply targeted strategies and utilise key tools to coach at each phase of the coaching process.
  • Reflect on the use of coaching practices to support individuals and teams within the context of the Australian Disability Sector.
68. Creating Organisational Alignment

In this course, you will learn the mechanics or organisational alignment and why it is so important to strive for alignment within your organisation. We will discuss common pitfalls that can become roadblocks to organisational alignment and lastly, you will learn 7 best practice workable solutions that will assist you when creating or improving your alignment within your organisation.

After this lesson you will be able to:
  • Understand the mechanics of organisational alignment.
  • Know why it is imperative to have organisational alignment.
  • Recognise the common pitfalls that can jeopardise organisational alignment.
  • Recognise what improvement areas you have within your organisation, and how to implement.
  • best practice workable solutions to close these gaps and increase your organisation’s alignment.

Specialist Leadership Courses

69. Introduction to Disability Support Management

This course will provide you with a basic understanding of the role of a Disability Support Manager. You will learn essential duties, responsibilities and recommended practices when performing this role. Lastly, you will gain an overview of the challenges you may encounter as a Disability Support Manager and learn how to overcome them.

After this lesson you will be able to:
  • Understand and explain the role of a Disability Support Manager and the essential duties and responsibilities associated with it.
  • Know the recommended practices for a Disability Support Manager.
  • Recognise challenges and know how to overcome them.
70. Recruitment Excellence

In this course, you will learn the secrets to recruiting high-quality staff who share your organisation’s vision, mission, and values. We’ll start by looking at what the current NDIS workforce looks like and we’ll explore future sector workforce needs and challenges. You’ll discover how a values-based recruitment approach and having a clear Employer Brand will attract like-minded high-performing staff who stay engaged with your organisation over time. We’ll guide you through 8 critical steps in the recruitment process, highlighting the role of leaders and important sector-specific considerations at each step. Lastly, you’ll gain valuable insights from sector leaders who have harnessed the power of strategic partnerships and innovative approaches to attract staff who bring the X Factor into their teams. As a Leader, you’ll have the tools needed to critically assess your current recruitment strategy, identify opportunities to enhance recruitment practices and develop a clear plan of action for recruitment success.

After this lesson you will be able to:
  • Identify key characteristics of the NDIS workforce, future workforce needs, and recruitment opportunities.
  • Understand the alignment of value-based recruitment, Employer branding, and a clear recruitment process to maximise recruitment success.
  • Consider potential strategic partnerships to attract staff with aligning attitudes and transferable skills.
71. Operational Excellence

This course is currently under development and details will be updated on release.

72. Financial Excellence

This course is currently under development and details will be updated on release.

73. Succession Planning and Knowledge Storing

This course is currently under development and details will be updated on release.

Complex Care - Part 2

74. Urinary Catheter Management - Part 1

Within this course, you will gain an understanding of your obligations when delivering urinary catheter support. You will learn what urinary catheter care is and why people need it. We will discuss what a urinary catheter care plan is and what the requirements are. Lastly, we will explore your role and responsibilities as a disability support professional delivering urinary catheter care to participants.

After this lesson you will be able to:
  • Explain what urinary catheter care is and the circumstances in which someone would require it.
  • Have a deeper understanding of urinary anatomy and how to identify healthy and unhealthy systems.
  • Explain what a catheter care plan is and the requirements for creating and managing one.
  • Explain your role and responsibilities as a disability support professional when delivering catheter care support.
75. Urinary Catheter Management - Part 2

Within this course, you will further develop your understanding and obligations when delivering urinary catheter care support. You will learn how to safely and effectively support a participant with urinary catheter care needs. We will discuss the range of problems a person with urinary catheter care needs may experience and how to resolve them. And lastly, we will identify the sign that constitutes an emergency situation and the process that needs to be followed.

After this lesson you will be able to:
  • Explain the requirements for safely and effectively delivering urinary catheter support to a participant.
  • Identify and explain the problems that a participant with a catheter care plan may encounter and how to resolve each issue.
  • Identify and explain an emergency situation, including the process to follow to ensure swift and safe care for a participant once an emergency has been declared.
76. Complex Bowel Care

Within this course, you will gain an understanding of your obligations when delivering Complex Bowel Care support. You will learn what Complex Bowel Care support involves and how to identify functional and dysfunctional digestive systems. We will first discuss what a good bowel care plan looks like and review the NDIS requirements. Next, we will learn about bowel care interventions and your responsibilities as a disability support professional. And lastly, you will learn how to manage bowel care risks, incidents and emergencies.

After this lesson you will be able to:
  • Explain what complex bowel care is and how to differentiate between functional and dysfunctional digestive systems.
  • Explain what a good bowel care plan looks like, including the NDIS requirements for approving and providing Complex Bowel Care support.
  • Have a deeper understanding of bowel care interventions and how to manage risks, incidents and emergencies.
  • Explain your role and responsibilities as a disability support professional when delivering complex bowel care.
77. Ventilator Support - Part 1

Within this course, you will get an in-depth understanding of what a ventilator is, how it works and how to use one. You will learn the two types of ventilation and you will be shown step by step procedures on how to assemble and use a ventilator to provide ventilator support safely and effectively to your participant.

After this lesson you will be able to:
  • Explain what ventilator support is and how a ventilator works
  • Set up a ventilator
  • Know what non-invasive ventilation is and how it can be delivered
  • Know what invasive ventilation is and how it works
78. Ventilator Support - Part 2

Within this course, you will get an in-depth understanding on how to support a participant needing ventilator support. You will learn how to assess the need for ventilator support, how to monitor and promote good ventilator support, how to respond to the common problems you might encounter while delivering support and lastly, how to recognise incidents and emergencies and how to respond to them.

After this lesson you will be able to:
  • Assess a participant needing ventilator support
  • Monitor and promote good ventilator support
  • Know how to respond to complications and common problems
  • Know how to respond to incidents and emergencies
79. Tracheostomy Support

Within this course, you will get an in-depth understanding of what tracheostomy support is. You will learn how it works, how to assess and support a participant needing a tracheostomy, the different types of tracheostomy procedures and lastly, how to respond to incidents and emergencies.

After this lesson you will be able to:
  • Explain what tracheostomy support is and how it works
  • Assess and support a participant with a tracheostomy
  • Know how the different procedures to follow when supporting a participant with a tracheostomy
  • Know how to respond to incidents and emergencies
80. Subcutaneous Injections

In this course, you will learn about the use of subcutaneous injections to administer a range of medications. You will understand what a subcutaneous injection is and the different types of medications administered using this method. We will discuss your responsibilities and requirements when administering medication via subcutaneous injection and outline the recommended procedure to follow. Lastly, you will learn about side effects and adverse reactions and your role in recognising and responding to these events to ensure the safety and wellbeing of the participant.   

After this lesson you will be able to:
  • Identify what a subcutaneous injection is and what it is used for
  • Understand the requirements for disability support professionals associated with administering medication via subcutaneous injections
  • Follow the recommended procedures to administer a subcutaneous injection
  • Recognise your role as a disability support professional in identifying and responding to incidents and emergencies associated with subcutaneous injections
81. Wound Care and Pressure Injury Management - Part 1

In part 1 of this course, you will learn what wound care and pressure injury management is, and the important role of disability support professionals in providing support. You will learn about the different types of wounds, how they are caused, and recommended equipment to treat and support healing. You will identify risk factors and symptoms associated with complex wounds and pressure injuries. Lastly, you will learn about prevention strategies that can be used to reduce the occurrence of pressure injuries and promote the wellbeing of participants with complex wounds and pressure injuries.

After this lesson you will be able to:
  • Understand what wound care and pressure injury management is, identify different types of wounds and the equipment required to treat them.
  • Identify risk factors, recognise symptoms of pressure injury, and know how to apply prevention strategies.
82. Wound Care and Pressure Injury Management - Part 2

In part 2 of this course, you will learn more about your role and responsibilities providing support for participants with complex wounds. You will learn about Wound Care Plans and documentation requirements associated with wound care procedures. You will understand the skills, knowledge, and competencies you must demonstrate to perform high risk wound care procedures. Lastly, you will learn about common complications, risks, and your role in identifying, reporting, and taking action to minimise risk and manage complications associated with complex wounds and pressure injuries.

After this lesson you will be able to:
  • Understand your role as a disability support professional in monitoring participants who require wound care support.
  • Identify common complications and how to respond to incidents and emergencies.

Mental Health - Part 2

83. Stopping the Cycle of Shame

Within this course, you will gain an understanding of unhelpful shame in the context of the disability support sector. We will explore some of the common causal factors of shame, the impact of shame on individuals at a psychological and neurobiological level, and we will learn how to identify individuals experiencing frequent or chronic shame states. Lastly, we will explore some of the evidence-based interventions you can implement to help individuals to recover from unhelpful shame states and preventative interventions to reduce an individual’s vulnerability to shame.

After this lesson you will be able to:
  • Have an understanding of how shame can be experienced in the disability sector.
  • Know the impact of shame on individuals at a psychological and neurobiological level.
  • Use preventative interventions to reduce an individual’s vulnerability to shame and assist someone recovering from an unhelpful shame state.
84. Suicide Prevention

Within this course, you will gain an understanding of suicide, its prevalence in Australia and some of the more common demographic and environmental factors. You will learn the key components of suicide risk assessment and referral, how to help at-risk individuals develop distress tolerance and how to assist at-risk individuals in the development of positive protective factors which can help reduce their overall risk of suicide.

After this lesson you will be able to:
  • Have an understanding of what suicide is and how prevalent it is for certain groups of people.
  • Know the key components of suicide risk assessment and referral and know when and how to intervene.
  • Help at-risk individuals develop distress tolerance to reduce their suicide risk profile.
  • Assist at-risk individuals in the development of positive protective factors, to have a long-term reduction in their overall risk of suicide.
85. Trauma Informed Care

Within this course, you will gain an understanding of what trauma is, its different forms, causes and impact on psychological, social and neurobiological functioning. You will also learn the principles of trauma informed care, strategies for supporting recovery from trauma and methods for preventing compassion fatigue, burnout and vicarious trauma in the workplace.

After this lesson you will be able to:
  • Have and understanding of what trauma is and how it manifests itself.
  • Know the impact of trauma on a psychological, social and neurobiological functioning.
  • Apply trauma informed care and use strategies to support recovery from trauma.
  • Know how to prevent compassion fatigue, burnout and vicarious trauma in the workplace.

Support Coordination

86. Support Coordination - Part 1

Within this course, you will learn what Support Coordination is and how it has developed since the introduction of the NDIS. We’ll explore the different levels of support and you will learn which participants can access Support Coordination as part of their NDIS plan. Next, you’ll learn about the role of a Support Coordinator and we’ll identify 5 key activities they use to build the capacity of participants to understand, implement, and monitor their NDIS plan. We will also explore common challenges Support Coordinators experience and highlight important differences between this role and case management or disability advocacy support. Lastly, you’ll learn about the importance of managing conflict of interest and upholding quality and safeguarding standards when supporting participants. 

After this lesson you will be able to:
  • Know what Support Coordination is, and identify the key experiences and qualities of Support Coordinators.
  • Know who can access funding for Support Coordination and the process for determining eligibility for these supports.
  • Describe key activities and responsibilities of Support Coordinators .
  • Identify some common challenges and misconceptions related to the role and know how to address them.
87. Support Coordination - Part 2

Within this course, you will learn about Participant consent and processes involved in gaining consent to access plan information. We’ll explore the planning process and discover information contained within a Participant’s NDIS plan. We’ll highlight the importance of setting person-centred goals to inform what funding will be included across NDIS support categories and understand how funding can be used to purchase supports. You’ll learn how travel is funded to support participants to access work, study and community activities, and know what types of travel providers can charge a participant plan for. Lastly, you’ll learn about three phases of support and specific activities a Support Coordinator can do to understand the participant and their plan, take action so the person is connected to supports, and monitor plan implementation.

After this lesson you will be able to:
  • Understand consent required to access information about a participant and their NDIS plan.
  • Review NDIS plan information, interpret participant goals, and understand how they link to supports in the plan.
  • Know how the NDIS funds travel for participants and providers.
  • Identify three phases of support coordination activities to understand, action, and monitor NDIS Plan implementation.
88. Support Coordination - Part 3

In this course, you will gain a comprehensive understanding of NDIS Plan budgets. You will learn the essential role of Support Coordinators when assisting participants in making informed decisions to manage their plan budgets and supports effectively. We’ll explore budget calculation tools and resources designed to help you and the participants translate funding into service hours and allocate it appropriately over the plan’s duration. Lastly, we’ll distinguish between billable and non-billable Support Coordination activities, providing a guide for Support Coordinators to deliver necessary supports while managing their time efficiently.

After this lesson you will be able to:
  • Assist participants in understanding their NDIS plan budget and how to manage it when working with providers.
  • Utilise budget calculation tools and resources to determine the available service hours for supports.
  • Identify and effectively track billable and non-billable activities.

Working with Children and Young People

89. Working with Children and Young People (9-18 years)

Within this course, you will learn how to provide supports for Children and Young People aged 9-18 years. We’ll first look at the prevalence and most common types of disability in this age group and explore best practice approaches to providing supports. Then, we’ll introduce Person-centred Thinking tools, stepping out how these tools can be used to understand the participant’s strengths, interests, and priorities for support. You’ll learn about key educational, medical, and developmental transitions children and families move through and what you can do to support them in navigating these transitions safely. Lastly, you’ll learn about the team supporting a child and their family, understand what allied health professionals can bring to the team, and explore your role as a Disability Support Professional within the team.

After this lesson you will be able to:
  • Understand the prevalence of disability in people aged 9-18 years and recommended best practice approaches to support.
  • Identify important transitions children and young people move through and key areas for support .
  • Recognise the team around a child or young person and understand your role as a Disability Support Professional.

Pathways OVERVIEW

1. NDIS Key Requirements (duration: 6 hours)

The NDIS Key Requirements Pathway is aligned with the NDIS Practice Standards Core Modules and is reviewed annually to ensure it is always up to date.

This pathway will help you and your organisation offer safer, higher quality and more compliant supports.

All of the courses in this pathway have been carefully crafted by Australian Disability Professionals and Experts, such as NDIS Lead Auditors, Registered Nurses and Lawyers.  

It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with the Support and Services you and your organisation offer to identify your individualised compliance / audit requirements. For example, you may be required to also complete our Complex Care Pathway.

NDIS Key Requirements Course List:

  1. NDIS Foundations
  2. Abuse and Neglect
  3. Duty of Care, Informed Choice and Dignity of Risk
  4. Complaints and Reportable Incidents
  5. Guide to Safe Medication Management
  6. Mealtime and Dysphagia Management
  7. Emergency and Disaster Management
2. Disability Support Induction (duration: 5 hours)

The Disability Support Induction pathway provides essential knowledge and skills required to get started in your role as a Disability Support Professional.

This pathway will immerse you into the history of Disability in Australia, provide you with insights into what your position’s responsibilities include and take you on a deep dive into a large number of the core skills which you will require to be effective in your position as a Disability Support Professional.  

In this pathway, you will learn how to offer person centred care, how to create and keep professional boundaries, how to accurately update and record progress notes, how to support your participant having meaningful and romantic relationships, how to communicate effectively with your participant using a variety of communication styles, and how to be a part of a high performing team, tackling subjects like managing conflict and building trust.

This pathway is ideal for Disability Support Professionals that are new to the role or need to be onboarded.

Disability Support Induction Course List:

  1. Introduction To Disability Support – Part 1
  2. Introduction To Disability Support – Part 2
  3. Person Centred Active Support
  4. Professional Boundaries
  5. Effective Progress Notes
  6. Communication
  7. Sexuality and Relationships
  8. Teamwork
3. Work Health and Safety (duration: 6 hours)

The Work Health and Safety Pathway has been designed to keep you and your participant safe, both physically and physiologically.

This pathway focuses on a wide variety of important safety topics. All of the courses are written specifically for Australian Disability Support Organisations and are highly relevant to Disability Support work. Each risk is broken into small digestible and easily distinguishable stages, equipping the learner with the knowledge that will help reduce and remove risk areas and ultimately create a safer workplace environment.

In this pathway, you will learn how to keep safe when entering people’s homes, how to avoid trips and slips and other hazardous situations, the different manual handling techniques with step by step instructions on how to use different equipment safely, how to dispose of hazardous waste, the importance of infection control and hygiene, how to use PPE in your role as a Disability Support Professional, how to detect, prevent and put out a fire in the workplace and how bullying and harassment can be identified and prevented.   

Work Health and Safety Course List:

  1. Keeping Safe at Work
  2. Manual Handling – Part 1
  3. Manual Handling – Part 2
  4. Waste Management
  5. Workplace Fire Safety and Prevention
  6. Bullying and Harassment
  7. Covid-19 and Disability Services
  8. PPE for Disability Support Professionals
  9. Hand Hygiene
  10. Infection Control
4. SIL and SDA Essentials (duration: 4 hours)

The SIL and SDA Essentials Pathway has been designed for Disability Support Professionals who offer Supported Independent Living and Specialised Disability Accommodation Supports.

This pathway focuses on building essential and core competencies which are required when assisting participants who want to live independently or in a group shared home. Importantly, the focus of this pathway is to help you achieve consistent quality care across your team.

In this pathway, you will learn how to support someone with their personal care needs such as showering and dressing, how to help your participants with meal preparation, how to keep them safe from fire in their home (how to look for fire hazards, prevent fires, escape or put a fire out) and how to best support a person on the autism spectrum disorder.

If you offer SDA supports, we encourage you to pair this pathway with another. For example, the Complex Care Pathway or Mental Health and Positive Outcomes Pathway, depending on the specialisation of the supports you offer.

SIL and SDA Essentials Course List:

  1. Personal Care & Grooming – Part 1
  2. Personal Care & Grooming – Part 2
  3. Fire Safety & Prevention in the home
  4. Safe Food Handling – Part 1
  5. Safe Food Handling – Part 2
  6. Autism Spectrum Disorder
5. Quality Supports (duration: 4 hours)

The Quality Supports Pathway will help you and your organisation set yourself apart from other Disability Support Professionals or providers.

You will gain in-depth understandings of behaviour change through a series of Positive Behaviour Courses. You will learn about restrictive practice, your own cultural biases and how to be cultural aware, how to effectively receive feedback and create a growth-centred mindset or growth-centred organisation. You will learn how to solve problems in your everyday work through a best practice toolkit, and importantly how to take care of yourself to ensure you replenish your energy. The position of a Disability Support Professional is very rewarding but can be challenging, so you must care and nurture yourself too to ensure long term success.

This pathway will raise the quality of your supports, create a consistent level of quality support and will help you understand what Person-Centred Support means at a deeper level.

Quality Supports Course List:

  1. Positive Behaviour Support – Part 1
  2. Positive Behaviour Support – Part 2
  3. Positive Behaviour Support – Part 3
  4. Cultural Awareness
  5. Receiving Feedback with a Growth Mindset
  6. Problem Solving
  7. Self-Care for Disability Support Professionals
6. Complex Care - Part 1 (duration: 5 hours)

The Complex Care – Part 1 Pathway has been designed to build specialised skills which are required for higher risk supports. This pathway is very important as it will help you and your Disability Support Professionals deliver safe, quality and person-centred supports. It will also help your organisation be compliant with the NDIS Practice Standards.

This pathway will take you on a journey whereby complex care topics are broken down into smaller compartments and built upon to a level of core competency. You will be asked to practice your skills, which will help you retain the important information you have learnt.  Most of complex care topics in this course require a competency assessment to be completed by a relevant qualified professional after the training. It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with your Support and Services offered to identify your individualised compliance and audit requirements.

In this pathway, you will learn how to effectively support someone living with diabetes. You will also learn about epilepsy, seizure management and what to do if a participant has a seizure or requires PEG feeding. You will learn what to do, but also what often goes wrong and how to ensure these common errors do no take place.

Complex Care – Part 1 Course List:

  1. Diabetes – Part 1
  2. Diabetes – Part 2
  3. Diabetes – Part 3
  4. Epilepsy
  5. Seizure Management – Part 1
  6. Seizure Management – Part 2
  7. PEG Feeding
7. Mental Health and Positive Outcomes (duration: 3 hours)

The Mental Health and Positive Outcomes Pathway is in many ways crucial when offering supports to people living with Disability.  People living with a psychosocial disability are one of the largest primary disability groups among NDIS Disability Support. Furthermore, outside of a formal diagnosis many more participants need mental health support from time-to-time.  

This pathway will empower you and your Disability Support Professionals effectively navigate the complexities of mental health challenges which may arise in Disability Support Work, resulting in a more comprehensive and holistic level of care. 

In addition, the pathway will teach you and your Disability Support Professionals how to best support someone living schizophrenia, bipolar or personality disorder.

Mental Health and Positive Outcomes Course List:

  1. Introduction To Mental Illness
  2. Schizophrenia – Part 1
  3. Schizophrenia – Part 2
  4. Bipolar Disorder
  5. Personality Disorder
8. Leadership Excellence Program (duration: 8 hours)

Welcome to the “Leadership Excellence Program,” a comprehensive pathway carefully designed for Frontline Managers, Middle Managers, and Executive Leaders in the Australian Disability Sector. This transformative journey has been designed to equip your leaders with the core leadership skills and strategies necessary to achieve leadership excellence and a high performing team / organisation. Each course within this pathway delivers practical insights, best practice frameworks and actionable techniques, providing immediate benefits to your employees and participants, as well as to your key metrics and financials. It is recommended that all leaders complete the “Leadership Excellence Program” to establish leadership expectations, ensure a shared best practice knowledge and language, and foster a strong and positive leadership culture.

Topics covered in this pathway include goal setting and implementation strategies, the Situational Leadership Model, time management, behavioural styles for team building, emotional intelligence, handling difficult conversations, employee engagement, addressing performance challenges, coaching skills and managing organisational change. Additionally, this pathway emphasises the mechanics of organisational alignment, addressing common pitfalls and offering best practice solutions. Embark on your journey towards unlocking your organisation’s leadership full potential!

Leadership Excellence Program Course List:

  1. Goal Setting and Successful Implementation
  2. Leadership Foundations – Part 1
  3. Effective Time Management
  4. Leadership Foundations – Part 2
  5. Emotional Intelligence
  6. Managing Difficult Conversations
  7. Employee Engagement
  8. Addressing Performance Problems
  9. Managing Change
  10. Coaching Skills – Part 1
  11. Coaching Skills – Part 2
  12. Creating Organisational Alignment
9. Specialist Leadership (duration: in development)

This pathway is currently under development

10. Complex Care - Part 2 (duration: 6 hours)

The Complex Care – Part 2 Pathway has been designed to build specialised skills which are required for higher risk supports. This pathway is very important as it will help you and your Disability Support Professionals deliver safe, quality and person-centred supports. It will also help your organisation be compliant with the NDIS Practice Standards.

This pathway will take you on a journey whereby complex care topics are broken down into smaller compartments and built upon to a level of core competency. You will be asked to practice your skills, which will help you retain the important information you have learnt. Most of complex care topics in this course require a competency assessment to be completed by a relevant qualified professional after the training. It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with your Support and Services offered to identify your individualised compliance and audit requirements.

In this pathway, you will learn how to deliver complex bowel care support, urinary catheter support, ventilator support and tracheostomy support for your participants. You will also learn how to administer subcutaneous injections and how to support your participants with complex wounds and pressure injuries.

Complex Care – Part 2 Course List:

  1. Complex Bowel Care
  2. Urinary Catheter Management – Part 1
  3. Urinary Catheter Management – Part 2
  4. Ventilator Support Part – 1
  5. Ventilator Support Part – 2
  6. Tracheostomy Support
  7. Subcutaneous Injections
  8. Wound Care and Pressure Injury Management – Part 1
  9. Wound Care and Pressure Injury Management – Part 2
11. Mental Health - Part 2 (duration: 2 hours)

The Mental Health – Part 2 Pathway will give Disability support Professionals a valuable toolkit which will help them de-escalate serious situations, for example in the event of a participant considering or attempting suicide.

In addition, the pathway will teach you and your Disability Support Professionals about shame and guilt, how to help a participant move out of a shame state into a positive outlook, and how to help someone whom has experienced trauma.

Mental Health – Part 2 Course List:

  1. Stopping the Cycle of Shame
  2. Trauma Informed Care
  3. Suicide Prevention
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