Our NDIS courses and training modules are meticulously crafted to align with the mission of the Australian Disability sector, empowering your disability support professionals with essential skills, core competencies, and the ability to excel both personally and professionally.
These comprehensive courses span all levels of expertise, catering to those new to the field as well as those seeking to update their knowledge to uphold best practices. Our NDIS training modules are intentionally designed to encompass a diverse array of vital topics, ranging from complex care and mental health considerations to disability support techniques and a comprehensive understanding of NDIS (National Disability Insurance Scheme) requirements. Furthermore, we recognise that effective leadership is crucial for driving excellence in disability support services. As part of our commitment to comprehensive education, we offer a Leadership Excellence Program suite of courses specifically tailored for leaders and middle managers within the sector.
NGO+ Provides access to all WorkForce Ready courses (see list above) + ALL New courses released during your subscription + ALL Leadership courses within our Leadership Excellence Program
Note: some of these courses are in development, subsequently the learning outcomes may be subject to change.
Within this course you will get an in-depth understanding of NDIS Foundations. You will see how the NDIS Quality and Safeguarding Framework has been established to protect NDIS participants’ safety and the quality of services provided to participants under the scheme. You will learn about the framework principles and objectives, the NDIS Code of Conduct, the NDIS Practice Standards and lastly the role of the NDIS Quality and Safeguards Commission.
Within this course, you will get an understanding of your obligations for identifying, preventing and reporting Abuse and Neglect. You will learn how critical these obligations are for you, your participants, and your organisation. We will discuss the definition of abuse and neglect, how to
identify warning signs and you will learn how to respond and where to report abuse and neglect incidents.
This course will help you to understand your obligations for Duty of Care, Informed Choice, and Dignity of Risk. You will learn how critical these obligations are for you, your participants, and your organisation. We will discuss what a breach of Duty of Care is and its subsequent consequences. Lastly, you will learn how to support your participant to make informed choices and live a full and rich life with dignity of risk.
In this course you will learn about receiving complaints and understand why complaints are important to you, your organistion and its participants. You will learn best practices for handling complaints. And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.
The idea of Medication Management may sound daunting but with the right knowledge and skill, keeping your participant safe is not as complicated at it may seem. Within this course you will learn what Pro Re Nata (PRN) medication is, you will learn the 7 rights to safe medication management, the 4 checks to safe medication management and will understand medication security and the times you need to STOP medication administration.
In this course you will learn why mealtime management is so important for participants who experience difficulty swallowing. You will learn about the NDIS Mealtime Management Practice Standard and Quality Indicators. The course will give you a sound understanding of how this practice standard impacts your role and responsibilities as a Disability Support Professional providing mealtime support. You will understand how a mealtime management plan is developed and how you can implement a participant’s mealtime management plan to support safe and enjoyable mealtimes.
In this course, you will learn what constitutes an emergency or a disaster and what types of situations this might apply to. You will learn about your responsibilities when facing an emergency situation and how to best support your participant. You will learn how to plan for and be ready for an emergency situation and how to keep yourself and your participant safe.
Within this course you will get a good understanding of the key responsibilities of a Disability Support Professional. You will gain knowledge of the documentation you will see in your day-to-day work and will gain insights into the key Acts and legislation which protect people with disability.
Within this course you will get an in-depth understanding of what Person Centred Active Support is. You will also learn how to use Person Centred Active Support when supporting your customer, how to provide the right amount of support and lastly, we will share five strategies to ensure success.
This course explores the simple but complicated nature of creating and keeping professional boundaries. Creating Professional Boundaries is very important in the role of a Disability Support Professional as the participant can often perceive the paid worker as a friend. This course will help you understand why professional boundaries are necessary, the risks associated with boundary crossings or violations, and how to recognise early warning signs of boundary issues.
Entering Progress Notes is an essential part of your role as a Disability Support Professional. Throughout this course you will gain knowledge and skills to create accurate and informative Progress Notes. You will also learn the legal requirements of a progress note.
This course will provide you with an opportunity to check and improve the effectiveness of your communication skills. Both Verbal and Non-Verbal communication will be explored by breaking down exactly what leads to communication problems and what results to successful communication. You will also be introduced to communication aids.
Within this course you will get everything you need to know about how to be part of successful team. You will know exactly how to be a successful team member and how to manage conflict effectively.
Within this course you will get an overview of what sexuality and relationships means for people with disability. You will also get tips on how to promote healthy sexual expression and an in-depth understanding of what boundaries are and how you establish and maintain these.
In this course, you will learn about Work, Health, and Safety (WHS), including an understanding of risk and the WHS laws and regulations that protect Australian workers. We will explore specific risks associated with working in the disability sector and the responsibilities of both employees and employers to maintain a safe work environment. Next, we will review three key WHS processes: consultation, cooperation, and coordination, which are designed to ensure collaborative management of WHS matters by involving both employee and employer perspectives. Lastly, the course will cover the unique WHS risks associated with remote work, their impact on workers, and the necessary measures to manage these risks and ensure the safety of all employees.
In this second part, you will build on your understanding of Work Health and Safety (WHS) risks and dive into risk management approaches in greater detail. You’ll learn about a 4-stage risk management process and explore specific tools such as the risk matrix, used to understand, classify, and prioritise risk management initiatives. We’ll explore psychosocial hazards, and their impact on employee psychological and physical health, highlighting employer obligations to manage these hazards in the workplace. Lastly, we’ll learn about WHS reporting and reiterate specific employer and employee responsibilities to ensure a safe and supportive workplace for all workers.
Knowing the right techniques for safe and effective manual handling can prevent injury and pain. Within this course, you will first learn what manual handling is and the relevant legislation. You will then learn how the risk management framework helps us to meet our legal obligations. Next, you will learn about risk assessment tools and how to use the hierarchy of control, you will be shown biomechanical principles (how best to use our body to lift safely) and lastly, you will be given some handy safety tips.
Within this course you will have the opportunity to build knowledge in the Manual Handling equipment you might use as a Disability Support Professional. This course will also demonstrate “HOW TO” assist a participant to move. The equipment being discussed includes transfer belts, a hoist and sling, slide sheets and transfer boards.
In this course you will learn the importance of waste management and how this applies to your role as a Disability Support Professional. You will gain a deeper understanding of waste including the types of waste you will encounter. You will learn how to safely manage, treat and dispose of
hazardous waste. Lastly, you will learn how to manage spills.
Within this course you will get everything you need to know on how to prevent a fire and what to do in case of a fire in your workplace.
In this course, you will learn what workplace bullying and harassment is and how to identify behaviours that reasonably constitute bullying and harassment. We will go through what sexual harassment is, what this can look like in the workplace, and the impact on individuals, work, and organisations. You’ll learn how bullying can start, how to recognise factors that can promote a culture of bullying, and how to identify signs of bullying within your workplace. Lastly, you’ll learn how to respond to and report any incidents of bullying and harassment, the steps involved in investigating allegations, and sources of support when making a report.
This course is focused on building COVID-19 (Coronavirus) infection control and pandemic awareness.
All content is aligned to the latest information from the:
1) World Health Organisation (WHO),
2) Australian Government Department of Health,
3) NDIS disaster response page for disability-related updates and advice (based on the Coronavirus Emergency Response Plan) and
4) NDIS Commission Provider Alerts / Newsletters.
The course will discuss the fundamentals of infection prevention and control for COVID-19 including:
In this course you will learn the importance of Personal Protective Equipment (PPE) and your responsibilities as a Disability Support Professional. You will learn the different types of PPE available and how and when to apply these in your role. You will learn how to properly equip and remove PPE in order to protect yourself and others.
Within this course you will learn what hand hygiene is, how infections spread, and the importance of washing your hands to prevent the spread of infection. You will learn how to effectively clean your hands using alcohol-based rub and soap and water techniques. Lastly, you will identify when to routinely wash your hands during the day and when supporting participants.
Within this course you will learn what infection prevention and control is, and what can be done to prevent infections from spreading. You’ll learn about nine globally recognised infection control precautions that will influence how you provide supports to all participants. You’ll understand what additional precautions are needed based on an infection’s mode of transmission and lastly, you will understand your responsibilities in supporting participants to stay healthy and infection free.
Within this course you will explore how we have approached ‘behaviours of concern’ over the last 60 years in Australia. You will also gain a deep understanding of behaviour, including the five stages of behaviour escalation.
Within this course you will explore the ABC of positive behaviour support. You will learn about responsive and reactive strategies and how positive behaviour support strategies can be used to reduce behaviours of concerns. You will learn about restrictive practices and understand under what circumstances and authority these are implemented.
In this course you will learn how a Positive Behaviour Support Plan is developed, who contributes to this development process and why this collaboration is necessary. Next, you will learn how to implement, measure, monitor and review a Positive Behaviour Support plan. Lastly, you will learn about the NDIS Quality and Safeguards Commission and their role and responsibilities relating to Positive Behaviour Support and Restrictive Practices.
Within this course you will get to know what culture is, why it is important to be culturally aware and how to become culturally aware. You will then learn what being culturally aware means in your role as a Disability Support Professional and how to respect people from a different culture. Lastly, we will go over the NDIS Practice Standards requirements.
Within this course you will get an in-depth understanding of how important feedback is and its purpose. Then you will learn how to use feedback for your own personal growth. Lastly, you will learn how to recognise and celebrate positive outcomes.
Within this course you will get to know what problem-solving means, what the stages of problem solving are, how problem solving can be used in your day-to-day work as a Disability Support Professional and lastly, we will go over some problem-solving tools.
Within this course you will be shown why it is so vital that you spend time and effort caring for ‘yourself’, particularly when you have a position that involves caring for others. The course will break down the 6 key areas for Self-Care and you will be guided to complete several activities that will allow you to create your own Self-Care Plan.
In this course, you will unpack Personal Care. You will learn what it is, why it is so important, the professional ethics of care and you will be introduced to a step-by-step guide to basic Personal Care and Grooming. You will be able to use this information immediately and within every working day.
Throughout this course you will increase your knowledge and skills in the critical Personal Care and grooming activities that are often conducted by a Disability Support Professional. These activities include bathing and showering for females, bathing and showering for males, dental hygiene, foot and nail care, shaving and personal grooming.
Within this course you will get an in-depth understanding of Fire Safety and Prevention in the Home.
You will understand how to prevent fires in the home and learn safety measures for escaping and
fighting a fire.
Throughout this course you will learn what a food handler is and get an understanding of the relevant legislation for safe food handling. You will learn how to maintain personal hygiene as a food handler and how our personal health and clothing can impact safe food handling. This course will give you practical, easily implemented strategies to help keep you and others safe.
Within this course, we will discuss what food poisoning is, its symptoms and causes. We will then look at the different types of food poisoning, how to prevent contamination of foods and how to avoid food pests and infestation. Food poisoning can often be easily avoided, this course will give you the knowledge for safe food handling.
Within this course you will get an in-depth understanding of Autism Spectrum Disorder. You will learn about primary and secondary characteristics and diagnosis of the disorder. We will review behaviours often associated with Autism, you will learn why Autism is described as a spectrum and how you can support a participant who has Autism.
In this course, you will learn what nutrition is and why supporting people with disability to have a balanced diet is important. We’ll start by exploring the essential nutrients required and how to locate them within various food sources. Next, you will delve into nutritional risks and the contributing factors that render people with disabilities more vulnerable to deficiencies. You’ll understand the impact of nutritional deficiencies on health and well-being, and find out what you can do to support people to make healthy food choices and develop their independence in accessing and preparing food. Lastly, you’ll learn about the role of Nutritionists and Dietitians, discerning when to enlist the assistance of other healthcare professionals to ensure optimal nutrition and safety during mealtimes.
Within this course you will learn the different types of diabetes and how diabetes can be managed with lifestyle and medication. You will learn how, as a Disability Support Professional, you can support participants who have diabetes with blood glucose monitoring. You will learn how diabetes can impact a participant’s daily life and complications of diabetes.
In this course we will build on our knowledge from Diabetes Part 1 and learn more about management of Diabetes. You will learn how to support your participants including how to use common technology for blood glucose monitoring; medication types and use; diet and exercise.
In this course you will learn practical skills you can use to help your participants with diabetes manage their condition. We will give you practical tools to support healthy diet and exercise plans. You will learn how to use a home glucose meter and how to administer both oral and injectable medications to treat diabetes. We will share advice from experts on common mistakes and how to avoid them.
Within this course you will get an in-depth understanding of what epilepsy is. You will also learn what it means to have epilepsy for a person with disability and how you, as a Disability Support Professional, can support them.
Within this course you will learn how to recognise the warning signs of a seizure and common seizure presentations. You will gain an understanding of general seizure first aid and how to manage seizure emergencies.
Within this course we build on our knowledge from Seizure Management Part 1 and learn about safe administration of medications for seizure management. You will learn how to observe and record seizure activity. We have included a roleplay to help you consolidate your learning and practice seizure management with your team. This is an interactive role play where you are able to experience practicing seizure first aid, which will help you feel more confident and prepare for a real emergency.
Within this course, you will get the knowledge and tools required to support a participant who is reliant on PEG feeding. We will start by learning how a person’s nutrition is supported via enteral feeding. We’ll define the different types of enteral feeding and explain why a person may need this approach. Next, you will learn what percutaneous endoscopic gastrostomy (PEG) feeding is, the specialty equipment used to support PEG feeding, and the different methods of administering PEG feeds. Lastly, we’ll go over potential risks, complications, and your role within the team supporting PEG feeds and related activities like PEG tube and stoma care.
Within this course you will get an understanding of what mental illness is, what it means for a person living with disability to have mental illness and how you as a Disability Support Professional can provide support to your participant.
Within this course you will get an understanding of what schizophrenia is. You will also learn about the symptoms of schizophrenia, including the difference between positive and negative symptoms.
Within this course you will get a deeper understanding of schizophrenia, including the cognitive symptoms and medication that can help people with the condition. This course will give you practical tips on how to support a person living with schizophrenia.
This course has been designed to give you an in-depth understanding of what bipolar disorder is. You will learn about the three types of bipolar disorder, what the risk factors are, and lastly you will be given tips on how to best support a participant with bipolar disorder.
Within this course you will get an in-depth understanding of what personality disorder is. You will also get and overview of the three clusters of personality disorder, what the risk factors are and finally you will be given tips on how to best support a participant with personality disorder.
Within this course, you will gain the knowledge and skills necessary to effectively assist participants with their medication. You will learn what medication is, the different types of medications, and the importance of medication reviews. We will then unpack the role and obligations of a disability support professional when assisting participants with medication. And lastly, we will dive into Dose Administration Aids and review the common medication risks when providing support to a participant. By the end of this course, you will gain confidence and competence in medication management within your scope, ensuring the safety and well-being of the participants that you support.
In this course, you’ll learn key medication safety principles that must be understood and implemented when assisting participants with medication. We’ll start by introducing the “10 Rights” framework, providing a comprehensive foundation. Following this, we’ll delve into the phases of support and outline the specific steps a Disability Support Professional should follow to ensure participants receive the appropriate level of assistance for managing their individual medication needs. Lastly, you’ll learn best practices for handling, storing, and disposing of medication, as well as your role in monitoring and responding to medication-related incidents, including side effects, adverse events, and errors.
In this course, you’ll learn the key principles for administering eye medication effectively. We’ll start by exploring the medications you will be handling and outline how to plan and prepare for their administration. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure safe administration of eye medication. Lastly, you will learn how to complete the eye medication administration process.
In this course, you’ll learn the key principles for administering PRN medication effectively. We’ll start by exploring what PRN medications are, when they are used, and outline how to plan and prepare for their administration. Next, we will explain the specific steps that Disability Support Professionals should follow to ensure the safe administration of PRN medication. Lastly, you will learn how to complete the PRN medication administration process.
In this course, we will discuss the importance of an organisation’s vision statement, mission statement and strategic pillars. Proceeding, we will discuss how they all fit together and what they mean to us as leaders. You will then learn how to create and implement goals to bring your organisation’s vision and mission to life. You will learn further about implementing your organisation’s vision and mission through exploring topics such as creating line of sight, SMART goals, action plans and performance management.
By taking this course, you will have the opportunity to access tools and resources that will enhance your leadership skills and enable you to be a more efficient leader. You will learn what the Situational Leadership Model is and how to implement it in order to build strong, productive relationships with your team members, increase job satisfaction and motivation, and ultimately improve the performance of your team and organisation.
In this course, you will learn why effective time management is a critical skill for middle managers and executive leaders. You will discover your personal time management strengths and areas for improvement, you will learn effective time management strategies, how to overcome common time management challenges and lastly, you will be given the opportunity to develop an action plan to implement the time management strategies discussed in this course. This course is a must for all Disability Support Managers.
In this course, you will learn about the importance of Behavioural Styles when building a highly effective team. You will be taught the significance of this knowledge in fostering effective communication and collaboration. With the ability to identify both your own and your team members’ styles, you’ll harness the strengths within each personality trait. This will allow you to navigate inherent tensions with finesse, transforming them into catalysts for innovation and growth. This course not only equips you with insights but also positions you as a leader who can optimise team synergy and achieve remarkable outcomes through perceptive management of Behavioural Styles.
In this course, you will get an in-depth understanding of what Emotional Intelligence is and why having high Emotional Intelligence is so important for individuals but also for organisations. You will gain an understanding of how the brain functions in response to threats and rewards, you will get access to two best practice Emotional Intelligence models and lastly, you will learn how to apply each of these models in the context of disability support leadership and within your team. This course will give you the tools to increase your team ‘s engagement and performance.
In this course, you will learn the nature of difficult conversations, how they are usually avoided in the workplace and why they are important to have. We will discuss the role of responsibility in conflict resolution, how to actively listen to your employees and the common pitfalls managers make when responding to employees’ problems or concerns. Lastly, we will go over a few case studies so you can learn how to understand the real problem, its causes and solutions.
In this course, you will grasp the crucial importance of engagement in your organisation’s success, especially as a leader. You will explore the intricacies behind employee performance and engagement, identifying the precise factors at play, gain insights into the drivers that foster not just job commitment, but also a profound dedication to the entire organisation, and discover how to effectively measure engagement and take actionable steps to enhance it. By mastering these skills, you will become a leader who navigates challenges and reaps the rewards of a highly engaged team, driving both individual and collective achievement.
In this course, you will embark on a transformative journey that equips you, as a leader, with the essential tools to effectively address performance challenges. You will discover the paramount distinction between poor performance and misconduct, enabling you to address each issue precisely. You will gain mastery over techniques for navigating conversations surrounding poor performance, fostering a culture of open communication. Furthermore, you will unlock the insights to proactively avert performance issues in the future, ensuring your team’s sustained success. By completing this course, you will emerge as a leader who not only adeptly handles immediate concerns but also possesses the foresight to prevent them, ultimately fostering a high-performing and harmonious work environment.
In this course you will learn about change, a constant factor in the world and in your role as a Leader. You’ll learn about the important role all leaders play in understanding how individuals and teams respond to change and appreciate the value of leading with a positive mindset that promotes the benefits that change brings. You will learn about four stages and emotions people typically experience when responding to change and explore specific strategies that can be used to provide information, support, direction, and encouragement to employees as move through these stages. You’ll be introduced to two well-known models of change management that can act as a framework for all leaders tasked with leading change initiatives and explore common obstacles to implementing change. As a Leader you’ll have a clear understanding of your role in any change process and have practical strategies and resources, inspiring your team to join you in making the change.
In part one of this course, you will be introduced to the world of Leadership Coaching, a cornerstone of impactful leadership. You will understand what professional coaching is and how you can use key coaching skills to inspire individual and team growth and strengthen alignment with your organisation’s mission. You’ll harness your communication, asking purposeful questions within a range of professional settings to create effective professional coaching relationships. You’ll learn how a coaching culture can be developed and the importance of fostering a coaching approach at all levels to create high performing individuals and teams that drive organisational success
In part two of this course, you’ll dive into coaching in more detail as we step you through a four-step coaching process from discovery and action planning to implementing and evaluating the process. You will have access to practical strategies and valuable resources that support you as the coach and provide critical insights to help you troubleshoot common challenges that can occur at each stage. Lastly, you’ll be
guided through a series of case scenarios contextualised to the Australian Disability Sector, where coaching approaches have been used strategically to develop high performing employees, understand, and address performance concerns and empower teams to work collaboratively to develop shared goals.
In this course, you will learn the mechanics or organisational alignment and why it is so important to strive for alignment within your organisation. We will discuss common pitfalls that can become roadblocks to organisational alignment and lastly, you will learn 7 best practice workable solutions that will assist you when creating or improving your alignment within your organisation.
This course will provide you with a basic understanding of the role of a Disability Support Manager. You will learn essential duties, responsibilities and recommended practices when performing this role. Lastly, you will gain an overview of the challenges you may encounter as a Disability Support Manager and learn how to overcome them.
In this course, you will learn the secrets to recruiting high-quality staff who share your organisation’s vision, mission, and values. We’ll start by looking at what the current NDIS workforce looks like and we’ll explore future sector workforce needs and challenges. You’ll discover how a values-based recruitment approach and having a clear Employer Brand will attract like-minded high-performing staff who stay engaged with your organisation over time. We’ll guide you through 8 critical steps in the recruitment process, highlighting the role of leaders and important sector-specific considerations at each step. Lastly, you’ll gain valuable insights from sector leaders who have harnessed the power of strategic partnerships and innovative approaches to attract staff who bring the X Factor into their teams. As a Leader, you’ll have the tools needed to critically assess your current recruitment strategy, identify opportunities to enhance recruitment practices and develop a clear plan of action for recruitment success.
This course is currently under development and details will be updated on release.
This course is currently under development and details will be updated on release.
This course is currently under development and details will be updated on release.
Within this course, you will gain an understanding of your obligations when delivering urinary catheter support. You will learn what urinary catheter care is and why people need it. We will discuss what a urinary catheter care plan is and what the requirements are. Lastly, we will explore your role and responsibilities as a disability support professional delivering urinary catheter care to participants.
Within this course, you will further develop your understanding and obligations when delivering urinary catheter care support. You will learn how to safely and effectively support a participant with urinary catheter care needs. We will discuss the range of problems a person with urinary catheter care needs may experience and how to resolve them. And lastly, we will identify the sign that constitutes an emergency situation and the process that needs to be followed.
Within this course, you will gain an understanding of your obligations when delivering Complex Bowel Care support. You will learn what Complex Bowel Care support involves and how to identify functional and dysfunctional digestive systems. We will first discuss what a good bowel care plan looks like and review the NDIS requirements. Next, we will learn about bowel care interventions and your responsibilities as a disability support professional. And lastly, you will learn how to manage bowel care risks, incidents and emergencies.
Within this course, you will get an in-depth understanding of what a ventilator is, how it works and how to use one. You will learn the two types of ventilation and you will be shown step by step procedures on how to assemble and use a ventilator to provide ventilator support safely and effectively to your participant.
Within this course, you will get an in-depth understanding on how to support a participant needing ventilator support. You will learn how to assess the need for ventilator support, how to monitor and promote good ventilator support, how to respond to the common problems you might encounter while delivering support and lastly, how to recognise incidents and emergencies and how to respond to them.
Within this course, you will get an in-depth understanding of what tracheostomy support is. You will learn how it works, how to assess and support a participant needing a tracheostomy, the different types of tracheostomy procedures and lastly, how to respond to incidents and emergencies.
In this course, you will learn about the use of subcutaneous injections to administer a range of medications. You will understand what a subcutaneous injection is and the different types of medications administered using this method. We will discuss your responsibilities and requirements when administering medication via subcutaneous injection and outline the recommended procedure to follow. Lastly, you will learn about side effects and adverse reactions and your role in recognising and responding to these events to ensure the safety and wellbeing of the participant.
In part 1 of this course, you will learn what wound care and pressure injury management is, and the important role of disability support professionals in providing support. You will learn about the different types of wounds, how they are caused, and recommended equipment to treat and support healing. You will identify risk factors and symptoms associated with complex wounds and pressure injuries. Lastly, you will learn about prevention strategies that can be used to reduce the occurrence of pressure injuries and promote the wellbeing of participants with complex wounds and pressure injuries.
In part 2 of this course, you will learn more about your role and responsibilities providing support for participants with complex wounds. You will learn about Wound Care Plans and documentation requirements associated with wound care procedures. You will understand the skills, knowledge, and competencies you must demonstrate to perform high risk wound care procedures. Lastly, you will learn about common complications, risks, and your role in identifying, reporting, and taking action to minimise risk and manage complications associated with complex wounds and pressure injuries.
Within this course, you will gain an understanding of unhelpful shame in the context of the disability support sector. We will explore some of the common causal factors of shame, the impact of shame on individuals at a psychological and neurobiological level, and we will learn how to identify individuals experiencing frequent or chronic shame states. Lastly, we will explore some of the evidence-based interventions you can implement to help individuals to recover from unhelpful shame states and preventative interventions to reduce an individual’s vulnerability to shame.
Within this course, you will gain an understanding of suicide, its prevalence in Australia and some of the more common demographic and environmental factors. You will learn the key components of suicide risk assessment and referral, how to help at-risk individuals develop distress tolerance and how to assist at-risk individuals in the development of positive protective factors which can help reduce their overall risk of suicide.
Within this course, you will gain an understanding of what trauma is, its different forms, causes and impact on psychological, social and neurobiological functioning. You will also learn the principles of trauma informed care, strategies for supporting recovery from trauma and methods for preventing compassion fatigue, burnout and vicarious trauma in the workplace.
Within this course, you will learn what Support Coordination is and how it has developed since the introduction of the NDIS. We’ll explore the different levels of support and you will learn which participants can access Support Coordination as part of their NDIS plan. Next, you’ll learn about the role of a Support Coordinator and we’ll identify 5 key activities they use to build the capacity of participants to understand, implement, and monitor their NDIS plan. We will also explore common challenges Support Coordinators experience and highlight important differences between this role and case management or disability advocacy support. Lastly, you’ll learn about the importance of managing conflict of interest and upholding quality and safeguarding standards when supporting participants.
Within this course, you will learn about Participant consent and processes involved in gaining consent to access plan information. We’ll explore the planning process and discover information contained within a Participant’s NDIS plan. We’ll highlight the importance of setting person-centred goals to inform what funding will be included across NDIS support categories and understand how funding can be used to purchase supports. You’ll learn how travel is funded to support participants to access work, study and community activities, and know what types of travel providers can charge a participant plan for. Lastly, you’ll learn about three phases of support and specific activities a Support Coordinator can do to understand the participant and their plan, take action so the person is connected to supports, and monitor plan implementation.
In this course, you will gain a comprehensive understanding of NDIS Plan budgets. You will learn the essential role of Support Coordinators when assisting participants in making informed decisions to manage their plan budgets and supports effectively. We’ll explore budget calculation tools and resources designed to help you and the participants translate funding into service hours and allocate it appropriately over the plan’s duration. Lastly, we’ll distinguish between billable and non-billable Support Coordination activities, providing a guide for Support Coordinators to deliver necessary supports while managing their time efficiently.
Within this course, you will learn how to provide supports for Children and Young People aged 9-18 years. We’ll first look at the prevalence and most common types of disability in this age group and explore best practice approaches to providing supports. Then, we’ll introduce Person-centred Thinking tools, stepping out how these tools can be used to understand the participant’s strengths, interests, and priorities for support. You’ll learn about key educational, medical, and developmental transitions children and families move through and what you can do to support them in navigating these transitions safely. Lastly, you’ll learn about the team supporting a child and their family, understand what allied health professionals can bring to the team, and explore your role as a Disability Support Professional within the team.
In this
course, you will learn what child safety is, and the critical role you play in keeping the children and young people you support safe from harm. You will learn how Australian organisations implement the National Child Safe Principles to prioritise child safety and to embed child safety into their policies, procedures, and activities. Next, you will get an overview of what Risk of Significant Harm (ROSH) is, and learn how to identify various types of abuse. We will also explore the responsibilities of Mandatory Reporters in responding to signs of abuse, and learn the process for making a child safety report. Lastly, you will discover how to collaborate with the team supporting the child or young person to help them develop self-protective behaviours and confidently speak up if they feel unsafe.
The NDIS Key Requirements Pathway is aligned with the NDIS Practice Standards Core Modules and is reviewed annually to ensure it is always up to date.
This pathway will help you and your organisation offer safer, higher quality and more compliant supports.
All of the courses in this pathway have been carefully crafted by Australian Disability Professionals and Experts, such as NDIS Lead Auditors, Registered Nurses and Lawyers.
It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with the Support and Services you and your organisation offer to identify your individualised compliance / audit requirements. For example, you may be required to also complete our Complex Care Pathway.
NDIS Key Requirements Course List:
The Disability Support Induction pathway provides essential knowledge and skills required to get started in your role as a Disability Support Professional.
This pathway will immerse you into the history of Disability in Australia, provide you with insights into what your position’s responsibilities include and take you on a deep dive into a large number of the core skills which you will require to be effective in your position as a Disability Support Professional.
In this pathway, you will learn how to offer person centred care, how to create and keep professional boundaries, how to accurately update and record progress notes, how to support your participant having meaningful and romantic relationships, how to communicate effectively with your participant using a variety of communication styles, and how to be a part of a high performing team, tackling subjects like managing conflict and building trust.
This pathway is ideal for Disability Support Professionals that are new to the role or need to be onboarded.
Disability Support Induction Course List:
The Work Health and Safety Pathway has been designed to keep you and your participant safe, both physically and physiologically.
This pathway focuses on a wide variety of important safety topics. All of the courses are written specifically for Australian Disability Support Organisations and are highly relevant to Disability Support work. Each risk is broken into small digestible and easily distinguishable stages, equipping the learner with the knowledge that will help reduce and remove risk areas and ultimately create a safer workplace environment.
In this pathway, you will learn how to keep safe when entering people’s homes, how to avoid trips and slips and other hazardous situations, the different manual handling techniques with step by step instructions on how to use different equipment safely, how to dispose of hazardous waste, the importance of infection control and hygiene, how to use PPE in your role as a Disability Support Professional, how to detect, prevent and put out a fire in the workplace and how bullying and harassment can be identified and prevented.
Work Health and Safety Course List:
The SIL and SDA Essentials Pathway has been designed for Disability Support Professionals who offer Supported Independent Living and Specialised Disability Accommodation Supports.
This pathway focuses on building essential and core competencies which are required when assisting participants who want to live independently or in a group shared home. Importantly, the focus of this pathway is to help you achieve consistent quality care across your team.
In this pathway, you will learn how to support someone with their personal care needs such as showering and dressing, how to help your participants with meal preparation, how to keep them safe from fire in their home (how to look for fire hazards, prevent fires, escape or put a fire out) and how to best support a person on the autism spectrum disorder.
If you offer SDA supports, we encourage you to pair this pathway with another. For example, the Complex Care Pathway or Mental Health and Positive Outcomes Pathway, depending on the specialisation of the supports you offer.
SIL and SDA Essentials Course List:
The Quality Supports Pathway will help you and your organisation set yourself apart from other Disability Support Professionals or providers.
You will gain in-depth understandings of behaviour change through a series of Positive Behaviour Courses. You will learn about restrictive practice, your own cultural biases and how to be cultural aware, how to effectively receive feedback and create a growth-centred mindset or growth-centred organisation. You will learn how to solve problems in your everyday work through a best practice toolkit, and importantly how to take care of yourself to ensure you replenish your energy. The position of a Disability Support Professional is very rewarding but can be challenging, so you must care and nurture yourself too to ensure long term success.
This pathway will raise the quality of your supports, create a consistent level of quality support and will help you understand what Person-Centred Support means at a deeper level.
Quality Supports Course List:
The Complex Care – Part 1 Pathway has been designed to build specialised skills which are required for higher risk supports. This pathway is very important as it will help you and your Disability Support Professionals deliver safe, quality and person-centred supports. It will also help your organisation be compliant with the NDIS Practice Standards.
This pathway will take you on a journey whereby complex care topics are broken down into smaller compartments and built upon to a level of core competency. You will be asked to practice your skills, which will help you retain the important information you have learnt. Most of complex care topics in this course require a competency assessment to be completed by a relevant qualified professional after the training. It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with your Support and Services offered to identify your individualised compliance and audit requirements.
In this pathway, you will learn how to effectively support someone living with diabetes. You will also learn about epilepsy, seizure management and what to do if a participant has a seizure or requires PEG feeding. You will learn what to do, but also what often goes wrong and how to ensure these common errors do no take place.
Complex Care – Part 1 Course List:
The Mental Health and Positive Outcomes Pathway is in many ways crucial when offering supports to people living with Disability. People living with a psychosocial disability are one of the largest primary disability groups among NDIS Disability Support. Furthermore, outside of a formal diagnosis many more participants need mental health support from time-to-time.
This pathway will empower you and your Disability Support Professionals effectively navigate the complexities of mental health challenges which may arise in Disability Support Work, resulting in a more comprehensive and holistic level of care.
In addition, the pathway will teach you and your Disability Support Professionals how to best support someone living schizophrenia, bipolar or personality disorder.
Mental Health and Positive Outcomes Course List:
Welcome to the “Leadership Excellence Program,” a comprehensive pathway carefully designed for Frontline Managers, Middle Managers, and Executive Leaders in the Australian Disability Sector. This transformative journey has been designed to equip your leaders with the core leadership skills and strategies necessary to achieve leadership excellence and a high performing team / organisation. Each course within this pathway delivers practical insights, best practice frameworks and actionable techniques, providing immediate benefits to your employees and participants, as well as to your key metrics and financials. It is recommended that all leaders complete the “Leadership Excellence Program” to establish leadership expectations, ensure a shared best practice knowledge and language, and foster a strong and positive leadership culture.
Topics covered in this pathway include goal setting and implementation strategies, the Situational Leadership Model, time management, behavioural styles for team building, emotional intelligence, handling difficult conversations, employee engagement, addressing performance challenges, coaching skills and managing organisational change. Additionally, this pathway emphasises the mechanics of organisational alignment, addressing common pitfalls and offering best practice solutions. Embark on your journey towards unlocking your organisation’s leadership full potential!
Leadership Excellence Program Course List:
This pathway is currently under development
The Complex Care – Part 2 Pathway has been designed to build specialised skills which are required for higher risk supports. This pathway is very important as it will help you and your Disability Support Professionals deliver safe, quality and person-centred supports. It will also help your organisation be compliant with the NDIS Practice Standards.
This pathway will take you on a journey whereby complex care topics are broken down into smaller compartments and built upon to a level of core competency. You will be asked to practice your skills, which will help you retain the important information you have learnt. Most of complex care topics in this course require a competency assessment to be completed by a relevant qualified professional after the training. It is recommended that you review the NDIS Practice Standards and Quality Indicators in line with your Support and Services offered to identify your individualised compliance and audit requirements.
In this pathway, you will learn how to deliver complex bowel care support, urinary catheter support, ventilator support and tracheostomy support for your participants. You will also learn how to administer subcutaneous injections and how to support your participants with complex wounds and pressure injuries.
Complex Care – Part 2 Course List:
The Mental Health – Part 2 Pathway will give Disability support Professionals a valuable toolkit which will help them de-escalate serious situations, for example in the event of a participant considering or attempting suicide.
In addition, the pathway will teach you and your Disability Support Professionals about shame and guilt, how to help a participant move out of a shame state into a positive outlook, and how to help someone whom has experienced trauma.
Mental Health – Part 2 Course List:
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