NGO Training Centre - Online learning Center

Addressing Performance Problems


Course Duration: 40 mins
Accessible for: 31 days

In this course, you will embark on a transformative journey that equips you, as a leader, with the essential tools to effectively address performance challenges. You will discover the distinct difference between poor performance and misconduct, enabling you to analyse performance issues and implement targeted strategies, supporting the employees to meet performance expectations. You will learn how to navigate conversations surrounding poor performance, hold effective performance management meetings and foster a culture of open communication. Furthermore, you will unlock the insights to proactively avert performance issues in the future, ensuring your team’s sustained success. By completing this course, you will emerge as a leader who not only adeptly handles immediate concerns but also implements targeted strategies to prevent future performance issues, ultimately fostering a high-performing and harmonious work environment.

Learning Outcomes

After this lesson you will be able to:

  1. Identify the difference between poor performance and misconduct to understand the real performance problem.
  2. Design strategies to target performance issues based on low ability verses low motivation.
  3. Use these strategies to design and implement highly effective performance management plans.
  4. Communicate performance expectations and run effective performance management meetings.
  5. Use effective communication along with best practice strategies to prevent future performance issues.

Additional information

  • E-learn (40min)
  • 5 Resources:
    • Addressing and Preventing Performance Issues In Your Team
    • Creating Clear Expectations checklist
    • Improving an Employee’s Motivation
    • Improving Employee’s Ability
    • Tips for Effective Communication
  • Certificate of completion


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