With NGO Pro and NGO Pro Plus, a dedicated Account Manager will step you through each step of the onboarding journey, build your customised platform and host a “how to” with you to learn how to use your LMS.

Your Account Manager will also upload your employees, groups and courses into your platform ready for you to go live and begin training immediately. Your Account Manager will be available to you beyond the launch of your platform to provide additional support, refresher training and ad-hoc support as needed. You will also have access to our support team for all technical enquiries.

Our LMS is designed with ease of use in mind. It is very intuitive and simple to use. With NGO Lite and NGO Lite Plus, your employees will have access to the courses in just a few clicks. With NGO Pro and NGO Pro Plus, you will have access to a dedicated account manager who will provide you with an in-depth demonstration, administrator and learner user guides, plus ongoing support as needed.

Our LMS has a very comprehensive reporting tool to allow you to monitor employee engagement and completion. You have access to individual reporting, course reporting, and more. Most notable is the built-in training matrix, which allows you to view your employees and their course completions in a matrix format, to help identify learning and engagement gaps.

Our 90+ online aged care training resources provide an innovative, affordable, and all-in-one solution designed to support Australian aged care organisations in building a skilled, confident, and compliant workforce.

The cost of our various aged care training packages largely depends on how many staff members you have that will require access to the training – smaller teams can train for as little as only $1040 per year, and larger teams tend to spend between $5,000 and $10,000 per year for our full suite of courses and a customisable LMS – these options are much more affordable than other training providers, or trying to train your staff in house!

The Strengthened Aged Care Quality Standards are the updated regulatory framework governing residential and home care providers in Australia. They set out clear expectations around safe, person-centred care, clinical governance, risk management, and continuous improvement. All approved aged care providers must maintain these standards and demonstrate compliance with these standards during assessment and audit processes.

The Strengthened Standards were  introduced as part of aged care reform on November 1st 2025,  and apply to providers regulated by the Aged Care Quality and Safety Commission. Providers should ensure their systems, policies, and workforce capability align with the updated requirements prior to their next audit or assessment contact. Early preparation reduces compliance risk and disruption.

Yes. Providers must ensure their workforce is competent and capable of delivering care that meets the Strengthened Standards. This includes documented training in:
– Person-centred care
– Clinical governance
– Risk management
– Incident management
– Consumer rights and dignity
– Infection prevention and control
Training must be relevant, current, and supported by evidence of implementation in practice. We are here to help you achieve this!

Preparation should include:
– Reviewing policies and procedures against each Standard
– Ensuring staff training aligns with the updated requirements
– Conducting internal gap assessments and a ‘mock’ audit
– Reviewing incident and complaints registers
– Confirming governance oversight and board engagement
– Ensuring evidence is organised and accessible
Auditors assess not just documentation, but whether the Standards are embedded in daily practice.

Common evidence requested includes:
– Staff training records and certificates
– Workforce competency documentation
– Incident management reports
– Risk assessments and mitigation plans
– Care recipient’s feedback via interviews
– Complaints records
– Board or governance meeting minutes
– Continuous improvement registers
Evidence must clearly demonstrate alignment with the Strengthened Aged Care Quality Standards.

Common areas of non-compliance include:
– Outdated or generic policies
– Inconsistent staff understanding of new requirements
– Poor incident documentation
– Weak clinical governance oversight
– Lack of evidence linking training to care delivery
Many audit findings arise from insufficient documentation rather than a lack of intent.

The Strengthened Standards place greater emphasis on:
– Clinical governance
– Consumer dignity and choice
– Risk management systems
– Clearer accountability at the board and executive level
– Measurable outcomes rather than procedural compliance
Providers must demonstrate active implementation rather than relying solely on policy documentation.

Yes. Online training is acceptable provided it is:
– Relevant to the Strengthened Standards
– Documented and traceable
– Completed by relevant staff
– Supported by practical application in the workplace
Providers must retain evidence of completion and demonstrate how training informs care delivery.

If a provider fails to meet the required standards, outcomes may include:
– Non-compliance findings
– Corrective action plans
– Increased monitoring
– Regulatory sanctions in serious cases
Proactive training and internal review processes significantly reduce the risk of adverse findings.

– Place the Standards into induction training
– Conduct regular internal audits
– Review incidents as learning opportunities
– Engage leadership in governance oversight
– Maintain a culture of continuous improvement
– Ensure that you are ‘always ready for audit!’
Embedding compliance into daily operations improves both audit outcomes and quality of care.