NGO Training Centre - Online learning Center

Managing Difficult Conversations

AU$99.00

Course Duration: 45 mins
Accessible for: 31 days

Number of seats:

In this course, you will learn the nature of difficult conversations, how they are usually avoided in the workplace and why they are important to have. We will discuss the role of responsibility in conflict resolution, how to actively listen to your employees and the common pitfalls managers make when responding to employees’ problems or concerns. Lastly, we will go over a few case studies so you can learn how to understand the real problem, its causes and solutions.

Outcomes

After this lesson you will be able to:

  1. Understand the importance of having difficult conversations in the workplace.
  2. Know what the levels of responsibility are and how to identify what level an employee is displaying.
  3. Actively listen and respond to your employees’ concerns.
  4. Recognise and avoid the common pitfalls when responding to employees’ problems.
  5. Understand the real problem, its causes and solutions.

Additional information

  • E-learn (45min)
  • 3 resources:
    • 7 Tips to Active Listening
    • Leaning Into Difficult Conversations Worksheet
    • The Levels of Responsibility
  • Certificate of completion

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