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Read our helpful FAQs to learn more about our courses and LMS, or get in touch with our friendly and supportive team – we’d love to hear from you!
Frequently Asked Questions (FAQs)
The below FAQs are our most commonly-asked enquiries about our courses, LMS and technical support.
We hope these provide more information for you, however please don’t hesitate to get in touch if you require any further information!
About Our Courses
What courses do you offer?
At the NGO Training Centre, we offer a diverse and comprehensive range of Disability Support and Aged Care online training courses, for both individuals and organisations.
If you are an organisation looking for a wide variety of courses or our entire course library for your staff, check our business training packages below.
Use the main navigation menu of this website to browse our various options available, or get in touch with our friendly and helpful team if you need assistance finding the right courses or package for you!
How much do courses cost?
Our courses start at only $29, and range up to approximately $900 for our Leadership suite.
You can also save 20% on the overall course cost by purchasing one of our bundles, which combine associated courses.
If you are an organisation looking for the whole library for your staff, we offer a range of Training Packages that provide cost-effective group training solutions for any-sized business.
What is different about NGO Training Centre courses?
Our courses are designed to deliver a fun, interactive, skills-focused and engaging experience for all learners and trainers.
Created by leading Disability and Aged Care sector experts with decades of experience, our courses are up-to-date with current sector changes, and focus on building real skills to ensure all learners are perfectly equipped to deliver the best possible care to participants and individuals.
Our courses are formatted by expert learning designers to provide a genuinely fun, engaging and interactive experience that caters to all learning styles. Courses are short in duration (usually only 30-60 minutes) and can be completed on any device, anywhere, anytime using our web and app compatible Learning Management System.
Upon completion of any NGO Training Centre courses, you will receive a Certificate of Completion that you can keep and use as evidence of your training.
Here is a short video that summarises the many benefits and differences our courses have to offer:
Are your courses online or face-to-face?
All our courses are high-quality online courses, available 24 hours a day, all year round. This means you can learn at your own pace and convenience, fitting your studies around your schedule.
We do not offer face-to-face training. Our focus is on providing accessible online training that meets the needs of disability support and aged care professionals.
Are your courses nationally accredited?
While our courses can be utilised nationally across every state, it’s important to note that we are not a Registered Training Organisation (RTO).
We focus on delivering high-quality training that is relevant and compliant with current sector standards. Our courses are developed by industry experts and are regularly reviewed to ensure they meet the latest requirements. This commitment ensures that you receive the best possible training experience, even though we do not hold national accreditation.
Are your courses accepted by NDIS auditors and Aged Care Standards auditors?
Our courses have been expertly reviewed by NDIS Lead Auditors and Strengthened Aged Care Quality Standards Lead Auditors, ensuring they are perfectly tailored to help your organisation excel in audits.
While not formally accredited, these competency-based courses are highly valuable, designed to empower your team with the skills and knowledge needed to thrive within the NDIS framework and Aged Care Quality Standards, boosting your confidence and success!
Can I receive RPL (Recognition of Prior Learning) for any NGO Training Centre courses I complete?
Our courses are designed to be competency-based, empowering you with practical skills and knowledge! While they are not formally accredited, many institutions may recognise them for Recognition of Prior Learning (RPL), depending on their specific policies.
We encourage you to reach out to the institutions directly to verify if our courses are recognised for their programs, as each institution determines its own policies for accepting prior learning.
My organisation has its own LMS – can I still use your courses?
Yes, absolutely!
We can provide our courses as file packages that your organisation can easily upload to your own LMS or other compatible platform.
This provides you with the flexibility to train your staff using our leading Disability and/or Aged Care courses on your own system – a common solution for organisations with all-in-one HR, rostering, training and payroll platforms.
We have various options available for this solution – please get in touch with our team to find out more!
Are your courses accredited? Are you an RTO?
Our courses are carefully designed to align with NDIS and Strengthened Aged Care Standards, tailored to meet the needs of organisations in the disability and aged care sectors. While we are not a Registered Training Organisation (RTO) and our courses are not formally accredited, they are competency-based, equipping your team with practical, industry-relevant skills.
Our courses support Recognition of Prior Learning (RPL), allowing your staff to gain credit for their existing expertise and knowledge. This makes them a valuable and flexible option for organisations operating within the NDIS framework or Aged Care Quality Standards, enhancing your team’s capabilities with confidence!
Are your disability medication training courses NDIS-compliant for my audit, if any?
Yes! Our disability medication training courses are NDIS- compliant for your audit! The training focuses on essential skills for Disability Support Workers (DSPs), including how to support participants with complex needs and navigate the documentation process, which is critical for maintaining compliance.
By completing our courses, you will not only enhance your knowledge but also ensure that you are well-prepared for any audits related to NDIS standards.
Does a learner get a certificate after completion?
Yes! Learners get a certificate of completion for all our courses.
What makes our certificates special is their personalised nature. Each certificate is crafted to reflect your unique brand identity, incorporating your brand colours and logo.
This not only signifies your academic accomplishment but also serves as a powerful branding tool.
About Our Learning Management System
What is different about the NGO Training Centre LMS?
Our leading Learning Management System offers a wide variety of unique benefits for trainers and learners that combine to make training experiences enjoyable, efficient and engaging!
- Customised features and experience, including optional branding to match your organisation.
- Effortlessly manage content, courses and user access.
- Insightful and easy-to-access reporting and analytics.
- Gamification to enhance overall learner engagement.
- Mobile app for compatibility with any device – access courses, reporting and summaries on the go at the press of a button.
- Intuitive and simple design interface for easy use by any level of technical ability.
- Access certificates of course completion.
- Utilise Groups to quickly enrol, organise and monitor your staff learning.
Watch the below video for an overview of what makes our LMS so special!
I’m having issues with the LMS or Mobile App
Our LMS and its Mobile App are world-class platforms crafted for exceptional reliability and an outstanding user experience, empowering your team to learn seamlessly. While technical hiccups are rare, we’re committed to swiftly addressing any
challenges to keep your experience smooth and enjoyable.
To get started, try logging out of your account and logging back in—this often resolves things quickly!
If the issue persists, our dedicated Australian-based Support team, packed with technical experts who know our LMS and Mobile App inside and out, is ready to assist. Simply reach out using the web form below, and we’ll resolve your query promptly and effectively, ensuring you’re back on track in no time!
I purchased a course for myself and now want to add my staff – how can I do this?
To purchase courses for your staff, go to the course you want to buy and select ‘Organisation’ as the purchase type. Select the number of seats you require for that course (one seat per staff member), then once purchased, you will be able to assign the course to your staff members on our website Dashboard.
What is the process for getting access to my courses?
Once you have purchased a course or Training Packages, you will receive an email with instructions on how to access your courses – this will be sent to the email you provided during the purchase process.
If you have purchased a course or training package and have not received your welcome email, please contact us.
What LMS platforms or systems do you offer or integrate with?
We offer a powerful and user-friendly Learning Management System (LMS) that is designed to meet your training needs effectively. Our LMS is highly customisable, allowing you to tailor the platform to your specific requirements. It includes features such as:
Custom Content: You can upload and organise your own training materials, making it easy to deliver tailored content to your team.
Comprehensive Reporting: Our LMS provides insightful analytics and reporting tools, enabling you to track progress and generate detailed reports effortlessly.
SCORM Integration: You can add training courses from other vendors, provided the content is in SCORM 1.2 format, allowing for seamless integration with existing training materials.
If you’re interested in exploring how our LMS can work for you or if you have specific integration needs, feel free to reach out to our team!
Can the LMS be tailored to different roles or departments?
Yes, our Learning Management System (LMS) can indeed be tailored to different roles or departments within your organisation. Here are some key features that support this customisation:
User Management: The LMS allows you to create and manage different user roles, such as Learner, Team Leader, and Administrator. This means you can assign specific training and resources based on the needs of each role.
Custom Content: You can upload and organise your own training materials, ensuring that each department has access to relevant content that meets their specific requirements.
Group Functionality: You can set up groups to organise users by department or location, making it easier to monitor their learning progress and assign tailored training.
Reporting: The LMS provides comprehensive reporting tools that allow you to track the progress of different roles, ensuring that each department is meeting its training goals.
These features empower you to create a learning environment that is not only effective but also aligned with the unique needs of your organisation. If you have any further questions or need assistance, feel free to ask!
Does it support mobile access, and does it include tracking/reporting features?
Yes, our courses do support mobile access! We recommend using the TalentLMS app for the best experience on mobile devices. This app allows you to download content, ensuring you can access your courses even when data is not available. Using a mobile browser may lead to a loss of course progress, so the app is definitely the way to go!
In addition to mobile access, our platform includes comprehensive tracking and reporting features. You can monitor learner progress, see who has enrolled in which courses, and track completion rates. The reporting function allows you to generate detailed insights, helping you keep your team informed and engaged. You can even schedule automated reports to be delivered to your inbox, ensuring you stay updated on your team’s training progress.
Is ongoing support included in your packages (e.g. technical help, content updates, admin training)?
Yes, ongoing support is included in our packages! We offer both online and telephone support to all our customers, ensuring you have access to assistance whenever you need it. For our NGO Pro and Pro Plus customers, we provide a dedicated Customer Care Manager who will guide you through your onboarding journey and continue to support you after your platform goes live.
Your Customer Care Manager will regularly check in with you, provide ongoing support, and keep you updated on new courses and features. This ensures that you have the resources and knowledge necessary to make the most of your learning management system.
Whether you need technical help, content updates, or admin training, we are here to support your journey and help you succeed!
Technical Support
How do I log in to access my courses?
To log in, use the details contained within your welcome email.
If you don’t have your password or can’t remember it, go to the log in page and click “forgot password” to reset it via email. Here is a video showing how to reset your password, should you need to do so:
ADD VIDEO HERE
If you continue to have access issues, please contact us to let us know.
I’m having issues with the LMS or Mobile App
Our LMS and its Mobile App are world-class platforms crafted for exceptional reliability and an outstanding user experience, empowering your team to learn seamlessly. While technical hiccups are rare, we’re committed to swiftly addressing any
challenges to keep your experience smooth and enjoyable.
To get started, try logging out of your account and logging back in—this often resolves things quickly!
If the issue persists, our dedicated Australian-based Support team, packed with technical experts who know our LMS and Mobile App inside and out, is ready to assist. Simply reach out using the web form below, and we’ll resolve your query promptly and effectively, ensuring you’re back on track in no time!
I purchased a course for myself and now want to add my staff – how can I do this?
To purchase courses for your staff, go to the course you want to buy and select ‘Organisation’ as the purchase type. Select the number of seats you require for that course (one seat per staff member), then once purchased, you will be able to assign the course to your staff members on our website Dashboard.
What is the process for getting access to my courses?
Once you have purchased a course or Training Packages, you will receive an email with instructions on how to access your courses – this will be sent to the email you provided during the purchase process.
If you have purchased a course or training package and have not received your welcome email, please contact us.
What kind of support do you provide during the onboarding and implementation process?
During the onboarding and implementation process, we provide a comprehensive support journey to ensure your success. From the moment you sign with us, you will be guided through each step, starting with an initial briefing meeting. This is followed by a detailed demonstration of your Learning Management System (LMS), ensuring you understand how to navigate and utilise the platform effectively.
As you approach the go-live date, our commitment to your success continues. We offer unwavering support throughout this journey, equipping you with the necessary tools and empowering you to use them effectively. Our dedicated Customer Care Manager will be available to assist you, providing ongoing support and regular check-ins to keep you updated on new courses and features. Your learning journey is important to us, and we are here to support you every step of the way!
Is ongoing support included in your packages (e.g. technical help, content updates, admin training)?
Yes, ongoing support is included in our packages! We offer both online and telephone support to all our customers, ensuring you have access to assistance whenever you need it. For our NGO Pro and NGO Pro Plus customers, we provide a dedicated Customer Care Manager who will guide you through your onboarding journey and continue to support you after your platform goes live.
Your Customer Care Manager will regularly check in with you, provide ongoing support, and keep you updated on new courses and features. This ensures that you have the resources and knowledge necessary to make the most of your learning management system.
Whether you need technical help, content updates, or admin training, we are here to support your journey and help you succeed!
Do you provide training for both administrators and learners?
Yes, we provide training for both administrators and learners! During the onboarding process, administrators receive in-depth demonstrations and user guides to help them navigate the Learning Management System (LMS) effectively. This ensures they are well-equipped to manage the platform and support their teams.
Learners also benefit from tailored training resources, allowing them to understand how to access and complete their courses successfully. Our goal is to ensure that both administrators and learners feel confident using the system, which ultimately enhances the overall learning experience. If you have any more questions or need further assistance, feel free to ask!
Do you offer any services for custom-built training content or co-branded modules?
Yes, we do offer services for custom-built training content! If you have our full customised LMS package, you can create, upload, and manage your own training materials directly on our platform. This gives you the flexibility to tailor the content to meet your specific needs and requirements.
Additionally, we provide co-branded modules, allowing you to integrate your branding into the learning experience. This includes customising the LMS to reflect your unique identity, featuring your logo, and using your brand colours throughout the platform. This ensures a cohesive and professional appearance that aligns with your organisation’s values.
If you’re interested in exploring these options further or have any specific ideas in mind, feel free to reach out! We’re here to help you create the best training experience for your team.
Support Videos
If you’re a trainer or administrator using one of our Training Packages, get in touch to request our helpful Support Videos offering step-by-step walkthroughs and tutorials for both administrators and learners.
