Aged Care Course List

Aged Care Courses – Overview

* Please note: our entire suite of over 90 Aged Care courses will be released in a staggered rollout by early 2026 – please enquire for details.

Aged Care Foundations

1. The Strengthened Aged Care Quality Standards – Part 1

In this course, we will introduce the strengthened Aged Care Quality Standards, following the recommendations from the Royal Commission to improve care. We will review the 7 strengthened Aged Care Quality Standards, including person-centred care, clinical services, nutrition, and dementia-friendly environments. Then, we will examine the roles of aged care workers in meeting these standards through care plans, dementia training, feedback, and documentation, teaching them how to provide safe, high-quality care for diverse ageing individuals, utilising evidence-based mapping and monitoring tools.

After this lesson you will be able to:

• Describe the purpose of the strengthened Aged Care Quality Standards.
• List the standards and explain how they ensure safe, high-quality, respectful care.
• Identify the role of the aged care worker under the strengthened Aged Care Quality Standards.

Course duration: 35 minutes.

Created by: Stephanie Watts – Aged Care Consultant.

2. The Strengthened Aged Care Quality Standards – Part 2

In part 2 of this course, you will learn how to deliver high-quality, person-centred care under the strengthened Aged Care Quality Standards. First, we will review compliance and risk management strategies, covering the Aged Care Act and the Code of Conduct. Next, we will explore strategies for enhancing person-centred care practices, focusing on respect, dignity, and individual needs. Lastly, we will learn how to prepare for Aged Care Quality and Safety Commission audits, emphasising evidence collection and continuous improvement to ensure the safety and well-being of ageing individuals.

After this lesson you will be able to:

• Describe compliance and risk management strategies for aged care workers under the Aged Care Act and Code of Conduct.
• Describe person-centred care principles focusing on respect and dignity. 
• Prepare for Aged Care Quality and Safety Commission Audits while promoting a culture of continuous improvement.

Course duration: 35 minutes.

Created by: Stephanie Watts – Aged Care Consultant.

3. Preventing and Responding to Elder Abuse

In this course, you’ll learn about preventing and responding to elder abuse, including physical, emotional, financial, sexual, and neglectful actions that harm dignity and independence. We will examine the role of aged care workers in preventing and addressing elder abuse and explore methods for reporting elder abuse to safeguard ageing individuals effectively.

After this lesson you will be able to:

• Identify the different types of elder abuse.
• Describe the aged care worker’s role in addressing and preventing elder abuse.
• Know how to report elder abuse to safeguard ageing individuals effectively.

Course duration: 45 minutes.

Created by: Stephanie Watts – Aged Care Consultant.

4. Understanding Choice, Independence and Quality of Life

In this course, we will explore the key concepts to enhance the lives of individuals through better care practices. Firstly, we’ll identify how choice and independence improve an individual’s quality of life, focusing on their physical, emotional, and social well-being. Next, we’ll discuss the Aged Care Act and how it supports greater independence by prioritising rights, dignity, and person-centred care. We will then explore independence and risk-taking, focusing on balancing safety with dignity of risk to empower individuals receiving aged care support. Lastly, we’ll examine the vital role of aged care workers in encouraging individuals’ choice and decision-making, ensuring their preferences are respected while aligning with the strengthened Aged Care Quality Standards.

After this lesson you will be able to:

• Recognise how choice and independence affect an individual’s quality of life.
• Explain the Aged Care Act and its role in supporting greater independence for ageing individuals.
• Identify independence and risk-taking in Aged Care, highlighting the balance between safety and the dignity of risk to empower individuals.
• Describe the aged care worker’s role in fostering individuals’ choice and decision-making.

Course duration: 40 minutes.

Created by: Stephanie Watts – Aged Care Consultant.

5. Incident Management and Reporting – SIRS

In this course, you’ll discover the purpose and framework of the Serious Incident Response Scheme (SIRS), including the eight reportable incident types, reporting procedures, and compliance requirements. You’ll learn to identify reportable incidents using the decision support tool, review common examples, and analyse a scenario for deeper understanding. Lastly, we’ll explore incident management systems, their significance, and your role in monitoring trends, as well as compare two scenarios showcasing effective and ineffective implementations.

After this lesson you will be able to:

• Understand the SIRS Framework
• Identify Reportable Incidents
• Use and maintain Incident Management Systems

Course duration: 40 minutes.

Created by: Stephanie Watts – Aged Care Consultant.

6. The Mealtime and Dining Experience

In this course, you’ll learn about the importance of the mealtime and dining experience for ageing individuals in supporting their nutritional needs. Firstly, you will explore the challenges of ageing and how weight loss increases the risks of falls and infections. Next, you will discover the importance of respecting food preferences, cultures, and dietary needs while involving ageing individuals in menu planning to ensure tasty and nutritious meals. Then, you will learn how to create a positive dining experience. Lastly, you’ll learn the roles of aged care workers, dietitians, and speech pathologists in meal delivery and appetite monitoring for health in residential aged care facilities and home care.

After this lesson you will be able to:

• Explain the nutritional needs and challenges faced by ageing individuals.
• Describe your role in supporting ageing individuals through person-centred care.
• Create a positive dining experience for better meal enjoyment.
• Identify the food service team and their roles in ensuring proper nutrition.

Course duration: 40 minutes.

Created by: Julie Dundon, Advanced Accredited Practising Dietitian, NPA.

7. Falls Prevention and Management

In this course, you will learn about fall prevention, focusing on identifying and reducing risks. You will explore fall impacts, including fear, and risk factors like inactivity, poor nutrition, and medications. You will learn your role in supporting assessments and working with healthcare teams. Strategies for prevention, such as environmental changes, proper footwear, exercise, and post-fall care, are explored to enhance safety and prevent falls.

After this lesson you will be able to:

• Understand Falls, their Definition, Frequency, and Recurrence
• Identify the Risk Factors Contributing to Falls
• Conduct Falls Risk Assessments
• Understand Fall Prevention Strategies
• Implement Post-Fall Management and Support

Course duration: 40 minutes.

Created by: Andrew Misfud – Occupational Therapist.

8. Dysphagia, IDDSI & Management of Choking

In this course, you will learn to understand and manage dysphagia, a condition that causes major trouble swallowing food and drink. Firstly, we will explore its impact on nutrition, hydration, and health in aged care. We will identify risks such as stroke or dental issues, and consequences including malnutrition, choking, and reduced quality of life. Next, we will explore texture modification using the IDDSI framework to make swallowing safer. Then, we will examine respecting individual choices through the Eating and Drinking with Acknowledged Risk approach, while promoting independence with strategies like hand-under-hand feeding. Lastly, we will discuss first aid methods in responding to choking emergencies.

After this lesson you will be able to:

• Define dysphagia, describe who it affects, and explain how it impacts ageing individuals.
• Discuss texture modification of diets, foods, and fluids in aged care settings.
• Explain the various strategies to promote safer swallowing for individuals.
• Describe the steps in responding to incidents of choking to ensure safe mealtimes.

Course duration: 40 minutes.

Created by: Arabella Napper, Certified Practising Speech Pathologist and Director of Stellar Speech.

Aged Care Support Induction

9. Person-Centred Care

In this course, you will gain a comprehensive understanding of person-centred care in aged care settings. We will start by examining the core principles of person-centred care, followed by an analysis of its alignment with the Strengthened Aged Care Standards and the Aged Care Act. Next, we will assess the responsibilities of aged care workers in applying person-centred care in their role. Lastly, through real-world scenarios, we will apply principles such as choice, dignity, and respect to develop tailored care strategies that enhance the well-being and independence of individuals in aged care.

After this lesson you will be able to:

• Identify the core principles of person-centred care in aged care settings and explain their importance in supporting individuals
• Describe how person-centred care aligns with the Strengthened Aged Care Quality Standards and identify its role in improving aged care practices.
• Explain how the new Aged Care Act supports person-centred care and outline the aged care worker’s responsibilities in applying it.
• Analyse practical examples, using key principles to create effective, individualised care plans

Course duration: 40 minutes.

Created by: Stephanie Watts, RN and Aged Care Consultant.

10. Self-Care for the Aged Care Worker

In this course, you will discover the importance of prioritising self-care as an aged care worker. The course explores six essential self-care domains and guides you through activities to develop your personalised Self-Care Plan designed to enhance your health and well-being.

After this lesson you will be able to:

• Explain what Self-Care is and why it is so important.
• Identify the six key areas of Self-Care.
• Outline what factors contribute to good health and well-being.
• Develop and use your Self-Care plan to enhance your health and well-being.

Course duration: 30 minutes.

Created by: Cathy Kerr, Registered Nurse and Aged Care Consultant.

11. Receiving Feedback with a Growth Mindset

In this course, you will gain a thorough understanding of the importance of feedback and its purpose. You will then explore how to leverage feedback for personal growth and, lastly, learn to identify and celebrate positive outcomes.

After this lesson you will be able to:

• Explain the purpose and importance of feedback
• Use feedback for your own personal growth
• Recognise and celebrate positive outcomes

Course duration: 35 minutes.

Created by: Cathy Kerr, Registered Nurse and Aged Care Consultant.

12. Professional Boundaries

In this course, you will learn how to set and maintain personal and professional boundaries in aged care settings. We’ll start by defining boundaries for personal and workplace relationships to ensure emotional clarity and separation. Next, we’ll focus on establishing clear professional boundaries, addressing the tendency of ageing individuals to view you as a friend or family member, and clarifying appropriate conduct. Lastly, we’ll equip you with the skills to recognise risks and early warning signs of boundary crossings or violations, empowering you to navigate these challenges confidently.

After this lesson you will be able to:

• Describe boundaries and the differences between professional and personal relationships
• Explain how to create strong professional boundaries as an aged care worker
• Identify the risks and early warning signs associated with boundary crossings or violations.

Course duration: 30 minutes.

Created by: Cathy Kerr, Registered Nurse and Aged Care Consultant.

13. Effective Progress Notes

This course equips you with the skills to write clear, effective progress notes tailored for aged care. First, you will learn what progress notes are, how they demonstrate service delivery, and their role in meeting compliance standards. Next, you’ll explore essential components, including documenting observations and interactions, to ensure accurate and meaningful records. You’ll also learn to use professional, appropriate language while recognising the legal significance of progress notes as protected, unalterable documents, even under subpoena. Throughout, you’ll become familiar with your responsibilities under the Aged Care Act, the updated Quality Standards, and the AN-ACC funding requirements, empowering you to deliver accountable, high-quality care.

After this lesson you will be able to:

• Explain what a progress note is and why they are used
• Describe the key components of an effective progress note
• Identify the language that should be used when writing a progress note
• Recognise the legal requirements and considerations for writing effective progress notes

Course duration: 35 minutes.

Created by: Lusie Glogovac, Aged Care Consultant.

14. Communication

In this course, you will gain essential skills to enhance communication as an aged care worker. You will learn to define and explain effective communication, describe best practices for written and verbal communication, and understand how body language influences interactions. Additionally, you will become familiar with common communication aids used in aged care, equipping you to support ageing individuals more effectively and build stronger, more compassionate connections.

After this lesson you will be able to:

• Define and explain effective communication
• Describe best practices for effective written and verbal communication
• Understand how a person’s body language influences communication
• Recognise some communication aids you will encounter as an aged care worker

Course duration: 30 minutes.

Created by: Cathy Kerr, Registered Nurse and Aged Care Consultant.

15. Teamwork

In this course, you will explore the building and maintenance of strong teams by defining them, examining their key qualities, and exploring how diverse skills can come together to achieve goals. You’ll learn how to manage conflicts through clear communication and about the constructive conflict three-step process: complete, collaborate, and compromise.

After this lesson you will be able to:

• Define a team
• List the 5 attributes of a successful team member
• Explain what makes a successful team
• Describe how to manage conflict effectively

Course duration: 25 minutes.

Created by: Cathy Kerr, Registered Nurse and Aged Care Consultant.

16. Problem Solving

In this course, you will discover what problem-solving is and how to apply it effectively in your daily role as an Aged Care Worker. We will begin by defining problem-solving, followed by an exploration of its key stages. Next, we will discuss practical ways to implement problem-solving in your work, and lastly, we will introduce several problem-solving tools and techniques, demonstrating how to use them efficiently.

After this lesson you will be able to:

• Define problem-solving
• Describe the stages of problem-solving
• Demonstrate how problem-solving can be applied in your role as an aged care worker
• Use problem-solving tools and techniques effectively

Course duration: 30 minutes.

Created by: Cathy Kerr, Registered Nurse and Aged Care Consultant.

17. Supporting Individuals Living with Dementia

In this course, we will explore dementia as a group of diseases that impair cognitive abilities such as memory, thinking, and daily functioning due to damage to brain nerve cells. We will examine its risk factors, signs, and symptoms, and then investigate how dementia alters brain anatomy and causes cognitive decline over time. Next, we will explore best-practice approaches for supporting ageing individuals with dementia. To conclude, we will highlight the multidisciplinary support team, focusing on the role of the aged care worker and key resources for providing effective care.

After this lesson you will be able to:

• Understand what dementia is, including its risk factors, signs, symptoms, and effects
• Know how dementia impacts brain anatomy
• Identify how dementia is diagnosed and the ten various types of dementia
• Implement best-practice approaches to supporting an ageing individual living with dementia
• Identify the multidisciplinary support team, and articulate the role of the aged care worker

Course duration: 40 minutes.

Created by: Lusie Glogovac, Aged Care Specialist and Consultant.

Work Health and Safety

18. Keeping Safe at Work – Part 1

In this course, you’ll gain a thorough understanding of Work, Health, and Safety (WHS) in aged care. You will explore WHS laws protecting Australian workers, aligned with the strengthened Aged Care Quality Standards. This includes examining the responsibilities of both employees and employers in creating safe and inclusive workplaces. You will also investigate three key WHS consultation and cooperation processes involving both perspectives for effective WHS management. Lastly, you’ll analyse WHS risks related to remote work in aged care, their impact, and measures to ensure safety.

After this lesson you will be able to:

• Define Work Health and Safety (WHS), Australian laws and regulations
• Understand WHS consultation, cooperation, and coordination processes
• Identify WHS risks and management strategies for remote workers

Course duration: 35 minutes.

Created by: Lisa Laybutt, Senior Human Resources Professional and Cathy Kerr, RN and Aged Care Consultant.

19. Keeping Safe at Work – Part 2

Part 2 of the Keeping Safe at Work course expands on your understanding of Work Health and Safety risks and risk management. You’ll explore a four-stage process and discover tools like the risk matrix for identifying, classifying, and prioritising risks. The course also covers psychosocial hazards and their impact on health, highlighting employer obligations. Additionally, it reviews WHS reporting and the shared responsibilities of employers and employees to ensure workplace safety.

After this lesson you will be able to:

• Describe a four-stage risk management process and understand how specific risk management tools are embedded within this process
• Describe psychosocial hazards and specific risk management approaches
• Understand WHS reporting, roles, and responsibilities

Course duration: 35 minutes.

Created by: Lisa Laybutt, Senior Human Resources Professional and Cathy Kerr, RN and Aged Care Consultant.

20. Manual Handling – Part 1

In this course, you’ll discover how mastering safe and effective manual handling techniques can prevent injuries and reduce pain. We’ll begin by defining manual handling and exploring the relevant legislation. Next, we’ll examine how the risk management framework fulfils our legal obligations. You’ll then learn to use risk assessment tools and apply the hierarchy of control. And lastly, we’ll cover key biomechanical principles – like optimising body mechanics for safe lifting – and wrap up with practical safety tips you can apply immediately.

After this lesson you will be able to:

• Define manual handling and explain the legislation governing safe practices in aged care.
• Describe the risk management framework and how it ensures compliance with legal obligations for hazardous manual tasks.
• Utilise risk assessment tools and apply the hierarchy of control to identify and mitigate risks associated with manual handling.
• Apply biomechanical principles and practical safety tips to perform lifts and movements that prevent injury and promote effective manual handling.

Course duration: 20 minutes.

Created by: Lusie Glogovac, Registered Nurse, Aged Care Specialist and Consultant.

21. Manual Handling – Part 2

In this course, you’ll learn practical ways to help ageing individuals move safely and comfortably while protecting aged care workers. You’ll assess needs using care plans and explore the Code of Conduct for Aged Care Workers, focusing on consent, communication, and privacy. The course covers equipment for mobility, stability, independence, daily activities, and falls prevention.

After this lesson you will be able to:

• Assess an ageing individual’s care plan to determine the level of assistance needed
• Use wheelchairs to support ageing individuals’ mobility, stability, and independence
• Operate mobile hoists and slings safely, selecting and fitting the correct slings
• Use slide sheets to reposition ageing individuals on beds, minimising strain and reducing injury risks for individuals and workers
• Support ageing individuals using mobility aids such as walking frames

Course duration: 35 minutes.

Created by: Lusie Glogovac, Registered Nurse, Aged Care Specialist and Consultant.

22. Workplace Fire Safety and Prevention

In this course, you will learn about Workplace Fire Safety and Prevention. You will learn how to prevent fires and implement safety measures for escape and firefighting at your workplace.

After this lesson you will be able to:

• Explain the causes of fires and strategies to prevent them
• Describe a safe escape from a fire
• Use appropriate methods to extinguish a fire

Course duration: 25 minutes.

Created by: Cathy Kerr, RN Aged Care Consultant.

23. Workplace Bullying and Harassment

In this course, you will gain a clear understanding of workplace bullying and harassment, including sexual harassment. You will learn how to identify both, recognise their warning signs and indicators, and understand their profound impact on individuals and teams. The course explores how bullying develops, the workplace factors that enable it, and practical steps to respond effectively. You will also cover how to report incidents, support formal investigations, and access available help and resources.

After this lesson you will be able to:

• Explain what workplace bullying and harassment are, and know what behaviours to look out for
• Describe sexual harassment and its impact on individuals and organisations
• Identify how bullying starts, signs it is occurring, and factors that promote these behaviours
• Respond to and report bullying and harassment per your organisation’s policies and procedures

Course duration: 40 minutes.

Created by: Lisa Laybutt, Senior Leader Human Resources and Cathy Kerr, RN Aged Care Consultant.

Courses 24-25 coming soon! Enquire for details.

26. Emergency and Disaster Management

In this course, you will learn what defines an emergency or disaster and the kinds of situations this may involve. You will learn your responsibilities as an aged care worker during an emergency, including how to best support an ageing individual. You will also explore practical strategies for emergency planning and preparation, empowering you to protect both your own safety and the well-being of the ageing individuals you support.

After this lesson you will be able to:

• Explain what an Emergency is
• Identify and explain the different types of emergency and disaster situations and how to respond to each one
• Prepare and implement an emergency plan tailored to an ageing individual’s needs

Course duration: 35 minutes.

Created by: Hayley Assaf, RN and Lead NDIS Auditor & Cathy Kerr, RN, Aged Care Consultant.

27. Fire Safety in Homes and Care Facilities

In this course, you will develop essential knowledge and skills in fire safety for homes and care facilities. You will learn the common causes of fires and practical strategies to prevent them, understand critical safety measures to take during a fire, execute safe and effective escape procedures, and apply appropriate fire extinguishing techniques. The course also focuses on adapting and implementing these principles specifically within residential aged care settings to protect vulnerable residents.

After this lesson you will be able to:

• Explain the causes of fires and strategies to prevent them
• Understand safety measures to implement during a fire
• Execute a safe escape from a fire
• Use appropriate methods to extinguish a fire
• Apply these principles to fire safety and prevention in residential aged care settings.

Course duration: 35 minutes.

Created by: Cathy Kerr, RN, Aged Care Consultant.

Mental Health and Positive Outcomes

28. Introduction to Mental Health

In this course, you will develop a basic understanding of mental health, including its presentation and impact on ageing individuals. You will learn about the DSM-5-TR’s role in standardising mental health diagnoses and discover how mental health professionals assess symptoms for an accurate diagnosis. You will learn best practices for supporting ageing individuals, focusing on open communication, social engagement, and tailored care to meet their mental and physical needs.

After this lesson you will be able to:

• Understand what mental ill-health is, and recognise the different types of mental health conditions
• Gain knowledge of the DSM-5-TR and its significance in mental health care
• Understand the process of diagnosing mental health conditions
• Learn best practices for supporting ageing individuals with mental health challenges.

Course duration: 30 minutes.

Created by: Jason Bradtke – Mental Health Educator, Joseph Witt – Clinical Psychologist, and Amanda Robinson – Mental Health Practitioner.

29. Schizophrenia – Part 1

In this course, you will gain a comprehensive understanding of schizophrenia. You will explore its symptoms, including the distinctions between positive, negative, and cognitive symptoms, along with early warning signs, diagnostic criteria, and the unique impacts on ageing individuals.

After this lesson you will be able to:

• Explain what schizophrenia is
• Identify the symptoms of schizophrenia
• Explore then difference between positive and negative symptoms of schizophrenia

Course duration: 30 minutes.

Created by: Jason Bradtke, Mental Health Educator and Amanda Robinson, Mental Health Practitioner.

30. Schizophrenia – Part 2

Within this course, you will learn to recognise the cognitive symptoms of schizophrenia, such as problems with memory, attention, planning, and social understanding, and how these persist or evolve as people age. Next, you will gain knowledge of the main types of antipsychotic medication used to treat schizophrenia. Lastly, you’ll learn practical, person-centered strategies to provide effective day-to-day support, promote independence, and improve the quality of life for ageing individuals living with schizophrenia.

After this lesson you will be able to:

• Identify cognitive symptoms
• Know what type of medication is used to treat schizophrenia
• Provide support to an individual living with schizophrenia

Course duration: 20 minutes.

Created by: Jason Bradtke, Mental Health Educator and Amanda Robinson, Mental Health Practitioner.

31. Bipolar Disorder

In this course, you will gain a thorough understanding of bipolar disorder, including its definition, how it is diagnosed using the DSM-5-TR criteria, and the various subtypes of the condition. You will explore the biological, social, and environmental factors that contribute to its development, as well as the significant risks associated with leaving the disorder untreated. Additionally, the course will equip you with effective strategies to support ageing individuals as they navigate their recovery journey, fostering a compassionate and informed approach to care aligned with the strengthened Aged Care Quality Standards.

After this lesson you will be able to:

• Know what bipolar disorder is
• Understand the three types of bipolar disorder
• Know what the risk factors are
• Support an ageing individual with bipolar disorder effectively

Course duration: 30 minutes.

Created by: Jason Bradtke, Mental Health Educator and Amanda Robinson, Mental Health Practitioner.

32. Personality Disorder

In this course, you will gain a comprehensive understanding of personality disorders, specifically tailored for aged care workers supporting ageing individuals. You will learn about the three clusters of personality disorders, the associated risk factors in ageing individuals, and practical tips on how to best support and communicate with individuals who may be experiencing a personality disorder.

After this lesson you will be able to:

• Know what a personality disorder is.
• Understand the three clusters of personality disorders.
• Know what the risk factors are.
• Provide support to an ageing individual with a personality disorder.

Course duration: 35 minutes.

Created by: Jason Bradtke, Mental Health Educator and Amanda Robinson, Mental Health Practitioner.

33. Behaviour Support – Part 1

In this course, we begin by defining ‘Changed Behaviour’ as recognised in Aged Care contexts. Next, we will trace the evolution of behaviour support by examining the three predominant models of Aged Care and how their approaches have transformed over time. We will then investigate Behaviour Support, exploring its guiding principles and essential components of an effective behaviour framework. Lastly, we will examine examples of behaviours of concern, analyse their underlying functions, and study the five stages of behaviour escalation.

After this lesson you will be able to:

• Define Changed Behaviour as it is understood in Aged Care contexts
• Explain the evolution of the three primary models of behaviour support in Aged Care
• Recognise Behaviour Support, its guiding principles, and key elements of an effective behaviour framework
• Evaluate examples of behaviours of concern, understand their purposes, and describe the five stages of behaviour escalation

Course duration: 30 minutes.

Created by: Lusie Glogovac, Aged Care Specialist and Consultant.

34. Behaviour Support – Part 2

In this course, we will learn more about Behaviour Support in Aged Care. We will start by examining the ABC model of Positive Behaviour Support. Next, we will learn about responsive strategies to address changed behaviour. These strategies aim to lessen the causes of the behaviour or support it in ways that minimise distress or impact on the individual and others. Then, we will explore reactive strategies in aged care, emphasising a preference for proactive behaviour support. We will also revisit the five stages of behaviour escalation introduced in Behaviour Support in Aged Care—Part 1. Lastly, we will discover the five types of restrictive practices in aged care.

After this lesson you will be able to:

• Identify the ABC’s of Positive Behaviour Support
• Recognise and describe the Responsive Strategies
• Explain Reactive Strategies, and
• Define and explain Restrictive Practices.

Course duration: 35 minutes.

Created by: Lusie Glogovac, Aged Care Specialist and Consultant.

35. Behaviour Support – Part 3

In this course, you will understand how a person-centred Behaviour Support plan is created, and how to implement and monitor effective plans for individuals in aged care that proactively address changed behaviours with tailored strategies, moving beyond generic solutions. You will also master consistent plan implementation, adapting interventions to individual needs, addressing behaviour triggers, and aligning with legislative and evidence-based practices.

Additionally, you will learn the importance of accurate data collection using tools such as Behaviour Assessment Forms and Frequency Charts, alongside consultations, to evaluate the effectiveness of your strategy. Lastly, you will learn to gather additional data through progress notes and incident reports and recognise the role of the Aged Care Quality and Safety Commission (ACQSC) in ensuring quality and safety in aged care.

After this lesson you will be able to:

• Understand how a person-centred Plan is created that aligns with Quality-of-Care Principles, respects individual needs, and minimises restrictive practices.
• Implement the Behaviour Support Plan: Effectively apply tailored strategies from the Plan to support individuals with changed behaviours.
• Measure, Monitor, and Review the Behaviour Support Plan: Track effectiveness, adjust as needed, and understand the Aged Care Quality and Safety Commission (ACQSC)’s role in ensuring compliance and quality care.

Course duration: 35 minutes.

Created by: Lusie Glogovac, Aged Care Specialist and Consultant.

36. Stopping the Cycle of Shame

Within this course, you will gain an understanding of unhelpful shame in the context of the aged care sector. We will explore some of the common causal factors of shame, the impact of shame on individuals at both psychological and neurobiological levels and learn how to identify individuals experiencing frequent or chronic shame states. Lastly, we will explore evidence-based interventions you can implement to help individuals recover from unhelpful shame states, as well as preventive interventions to reduce an individual’s susceptibility to shame.

After this lesson you will be able to:

• Understand how shame can be experienced in the aged care sector
• Know the impact of shame on individuals at a psychological and neurobiological level
• Use preventative interventions to reduce an individual’s vulnerability to shame and assist someone recovering from an unhelpful shame state

Course duration: 25 minutes.

Created by: Joseph Witt, Clinical Psychologist and Amanda Robinson, Mental Health Practitioner.

Course 37 coming soon! Enquire for details.

38. Trauma Informed Care

In this course, we’ll explore understanding trauma and its origins, including how it can sometimes be mistaken for dementia in ageing individuals. We’ll look at trauma-informed care, focusing on ways to foster safety, trust, and empowerment through giving choices. You’ll gain practical skills for handling trauma-related stress, like creating comfortable, safe spaces, offering options, establishing consistent routines, and using the KEEP C.A.L.M. approach. Finally, we’ll talk about vicarious trauma and share helpful tools to set healthy boundaries and manage emotions, so you can stay balanced and avoid burnout.

After this lesson you will be able to:

• Understand trauma and how it impacts ageing individuals
• Describe trauma-informed care
• Discuss some strategies and practical ways to support ageing individuals experiencing trauma
• Know what vicarious trauma is in aged care and use strategies to help protect yourself from burnout

Course duration: 35 minutes.

Created by: Dr Diane Corser, Clinical Psychologist.

Personal Care

39. Personal Care – Part 1

In this course, you’ll learn to support ageing individuals with compassion and understanding. We’ll explore assisting with daily tasks like showering, dressing, and moving, while helping them stay independent and dignified. Our aim is to provide personalised care that boosts their health, happiness, and confidence. We’ll discuss the importance of good hygiene for their overall health. Finally, we’ll cover personal care tasks like managing incontinence, reducing body odour, and helping with bathing safely whilst respecting their dignity. This course aligns with the Strengthened Aged Care standards, giving workers practical skills to improve residents’ lives.

After this lesson you will be able to:

• Understand the concept of personal care
• Recognise the importance of hygiene in care practices
• Follow a step-by-step guide to providing personal care

Course duration: 30 minutes.

Created by: Lusie Glogovac, RN and Aged Care Consultant.

40. Personal Care – Part 2

In this course, you will develop skills for person-centred care in aged care. You will explore assisting ageing individuals with dressing and undressing to support their independence and dignity. You will also cover mobility support with aids such as walkers or hoists and help with meals, respecting dietary needs. The course also emphasises the role of oral care in health and infection prevention. The focus on personalised care, respect, and well-being aligns with the Strengthened Aged Care Quality Standards to improve the lives of ageing individuals through practical support.

After this lesson you will be able to:

• Assist individuals with dressing and undressing, maintaining their independence and dignity.
• Support mobility safely using aids like walkers or hoists, following specialist advice.
• Assist individuals with meals and drinks, meeting dietary needs and physical challenges.
• Understand oral care, such as brushing teeth or cleaning dentures, to maintain good health and prevent infections in ageing individuals.

Course duration: 30 minutes.

Created by: Lusie Glogovac, RN and Aged Care Consultant.

41. Safe Food Handling – Part 1

In this course, you will explore the role of a food handler in aged care settings and learn essential legislation to promote safe food practices. You’ll learn how to maintain personal hygiene, recognising how health and clothing influence food safety. The course provides practical, actionable strategies to protect residents and staff, aligning with the strengthened Aged Care Quality Standards, Standard 6: Food and Nutrition, which emphasises the provision of safe, nutritious meals tailored to the needs of ageing individuals.

After this lesson you will be able to:

• Identify the role and responsibilities of a food handler in aged care settings.
• Understand key legislation for safe food handling.
• Describe and demonstrate proper personal hygiene practices for food handlers.
• Recognise behaviours contributing to poor health and hygiene, and their potential negative impacts on ageing individuals.

Course duration: 20 minutes.

Created by: Hayley Assaf, Qualified NDIS Lead Auditor, Registered Nurse and NDIS Consultant and Cathy Kerr, Registered Nurse, Aged Care Consultant.

42. Safe Food Handling – Part 2

In this course, you’ll gain essential knowledge about food poisoning, including its symptoms, causes, and different types. We’ll explore proven strategies to prevent food contamination and effective methods for managing pests and infestations, both critical to maintaining high standards of food safety in aged care settings. In line with Standard 6: Food and Nutrition of the strengthened Aged Care Quality Standards, this course supports compliance with safe food service practices, ensuring ageing individuals are protected from foodborne illnesses through proper handling, storage, and hygiene. By the end, you’ll be equipped with practical, hands-on skills to confidently prepare and serve safe meals tailored to the needs of ageing individuals, enhancing their health, wellbeing, and quality of life.

After this lesson you will be able to:

• Define food poisoning, its symptoms, and its causes
• Describe various types of food poisoning and their preventive measures
• Demonstrate and explain methods to avoid food contamination
• Outline steps to prevent food pests and infestations

Course duration: 30 minutes.

Created by: Hayley Assaf, Qualified NDIS Lead Auditor, Registered Nurse and NDIS Consultant Cathy Kerr, Registered Nurse, Aged Care Consultant.

43. Nutrition as We Age

In this course, you will learn how nutrition supports lifelong health, with a focus on the well-being of ageing individuals. We’ll start by exploring key frameworks such as the Australian Guide to Healthy Eating and Dietary Guidelines. We will also discover cultural and religious food preferences information, ensuring nutritional adequacy within these contexts. Next, we will examine the broader impacts of poor nutrition on the physical and mental health of ageing individuals, including specific health conditions. Finally, we will look at malnutrition, its risks, consequences, and potential solutions.

After this lesson you will be able to:

• Understand food and nutrition for all individuals
• Investigate and address the effects of poor nutrition in ageing individuals
• Identify and manage malnutrition in ageing individuals

Course duration: 45 minutes.

Created by: Julie Dundon, Advanced Accredited Practising Dietitian, NPA.

Courses 44-46 coming soon! Enquire for details.

Medication Assistance and Administration

47. Assisting Individuals with Medication – Part 1

This course will give you the knowledge and skills necessary to assist individuals with their medication effectively. You will learn what medication is, the different types of medications, and the importance of medication reviews. We will then unpack the role and obligations of an aged care worker when assisting individuals with medication. Lastly, we will dive into Dose Administration Aids and review the common medication risks when supporting an individual. By the end of this course, you will gain confidence and competence in medication management within your scope, ensuring the safety and well-being of the individuals you support.

After this lesson you will be able to:

• Understand what medication is, identify the different types of medication, and recognise the importance of medication reviews.
• Know the role and obligations of an aged care worker when assisting an individual with medication.
• Identify Dose Administration Aids and common medication risks.

Course duration: 40 minutes.

Created by: Marguerite Hoiby – Qualified Aged Care Auditor/Assessor and Registered Nurse.

48. Assisting Individuals with Medication – Part 2

Course Duration 40 min

In this course, you’ll learn key medication safety principles that must be understood and implemented when assisting individuals with medication. We’ll start by introducing the “10 Rights” framework, providing a comprehensive foundation. Following this, we’ll delve into the phases of support and outline the specific steps an aged care worker should follow to ensure individuals receive the appropriate level of assistance for managing their medication needs. Lastly, you’ll learn best practices for handling, storing, and disposing of medication, as well as your role in monitoring and responding to medication-related incidents, including side effects, adverse events, and errors.

After this lesson you will be able to:

• Understand key medication safety principles, including the 10 Rights, as a framework to reference when assisting individuals with medication.
• Describe the key phases of support and steps involved in assisting individuals with medication based on the level of support they require.
• Understand key responsibilities in your role to manage medication and recognise and respond to medication-related incidents.

Course duration: 40 minutes.

Created by: Marguerite Hoiby – Qualified Aged Care Auditor/Assessor and Registered Nurse.

49. Antimicrobial Stewardship

In this course, you’ll gain an understanding of antimicrobial stewardship and its significance in all aged care settings. First, we will explore the critical role of antimicrobial stewardship in enhancing the Aged Care Quality Standards and gain an understanding of antimicrobial resistance, including its potential dangers to individuals. Next, we will look at antibiotic misuse, its categories, associated harms, and common misconceptions, including the consequences of antimicrobial resistance. Lastly, you will learn about the responsibilities of aged care workers, emphasising three key elements of care and proper antibiotic use.

After this lesson you will be able to:

• Understand antimicrobial stewardship’s role in Aged Care Quality Standards and the risks of antimicrobial resistance
• Recognise the causes and consequences of antibiotic misuse
• Identify the role of aged care workers in preventing infections and communicating with healthcare providers.

Course duration: 30 minutes.

Created by: Stephanie Watts, Aged Care Consultant.

50. Administering Eye Medication

In this course, you’ll learn the key principles for administering eye medication effectively. We’ll start by exploring the medications you will be handling and outlining how to plan and prepare for their administration. Next, we will explain the specific steps that aged care workers should follow to ensure safe administration of eye medication. Lastly, you will learn how to complete the eye medication administration process.

After this lesson you will be able to:

• Know the different types of eye medication
• Plan and prepare for the administration of eye medication
• Safely administer eye medication to an ageing individual

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

51. Administering PRN Medication

In this course, you’ll learn the key principles for administering PRN Medication effectively. We’ll start by exploring the medications you will be handling and outlining how to plan and prepare for their administration. Next, we will review the specific steps that aged care workers should follow to ensure the safe administration of PRN medication. Lastly, you will learn to complete the PRN medication administration process.

After this lesson you will be able to:

• Know the different types of PRN medication
• Plan and prepare for the administration of PRN medication
• Safely administer PRN medication to an ageing individual

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

52. Administering Suppository and Enema Medication

In this course, you’ll learn the key principles for administering suppository and enema medication effectively. We’ll start by exploring the medications you will be handling and outlining how to plan and prepare for their administration. Next, we will go through the specific steps that aged care workers should follow to ensure the safe administration of suppository and enema medication. Lastly, you will learn how to complete the suppository and enema medication administration process.

After this lesson you will be able to:

• Identify the different types of suppositories and enema medication
• Plan and prepare for the administration of suppository and enema medication
• Safely administer suppository and enema medication to an ageing individual

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

53. Administering Buccal and Sublingual Medication

In this course, you’ll learn the key principles for administering Buccal and Sublingual Oral Medication effectively. We’ll start by exploring the medications you will be handling and outlining how to plan and prepare for their administration. Next, we will review the specific steps that aged care workers should follow to ensure the safe administration of buccal and sublingual oral medication. Lastly, you will learn to complete the buccal and sublingual oral medication administration process.

After this lesson you will be able to:

• Know the different types of buccal and sublingual oral medication
• Plan and prepare for the administration of buccal and sublingual oral medication
• Safely administer buccal and sublingual oral medication to an ageing individual

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

54. Assisting an Individual with Using an Inhaler

In this course, you’ll learn the key principles for effectively assisting an individual using an inhaler. We’ll start by exploring different inhalers and medications you will be handling, and outline how to plan and prepare for assisting with their administration. Next, we will explain the steps an aged care worker should follow to help an ageing individual use an inhaler safely. Lastly, you will learn how to complete the process of assisting an ageing individual using an inhaler.

After this lesson you will be able to:

• Safely assist an ageing individual with using an inhaler
• Safely assist an ageing individual with using a spacer

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

55. Applying Transdermal Patch Medication

In this course, you’ll learn the key principles for applying transdermal patch medication effectively. We’ll start by exploring the medications you will be handling and outlining how to plan and prepare for their application. Next, we will explain the steps that aged care workers should follow to ensure the safe application of transdermal patch medication. Lastly, you will learn how to complete the transdermal patch application process for an ageing individual.

After this lesson you will be able to:

• Know what a transdermal patch is
• Plan and prepare for the application of transdermal patch medication
• Safely apply transdermal patch medication on an ageing individual

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

56. Administering Topical Medication

In this course, you’ll learn the key principles for administering Topical Medication effectively. We’ll start by exploring the medications you will be handling and outlining how to plan and prepare for their administration. Next, we will review the specific steps that aged care workers should follow to ensure the safe administration of topical medication. Lastly, you will learn to complete the topical medication administration process.

After this lesson you will be able to:

• Know the different types of topical medication
• Plan and prepare for the administration of topical medication
• Safely administer topical medication to an ageing individual

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

57. Administering Oral Medication, Tablets and Liquids

In this course, you’ll learn the key principles for effectively administering oral medications, including both tablets and liquids. We’ll start by exploring what oral medications are and when they are used. We will then delve into the preparation required to administer oral medication, how to calculate the correct dose, and the risks associated with calculating medication dosages. Next, we will explain the steps that an aged care worker should follow to ensure the safe administration of oral medication. And lastly, you will learn how to complete the oral medication administration process.

After this lesson you will be able to:

• Know what oral medication, tablets, and liquids are, and when they are used.
• Plan and prepare for administering oral medications, both tablets and liquids, including accurately calculating doses and understanding associated risks.
• Safely administer oral medication, tablets, and liquids to an ageing individual.

Course duration: 20 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

58. Administering Ear Medication

In this course, you’ll learn the key principles for administering ear medication effectively. We’ll start by exploring the medications you will be handling and outlining how to plan and prepare for their administration. Next, we will review the specific steps that aged care workers should follow to ensure the safe administration of ear medication. Lastly, you will learn how to complete the ear medication administration process.

After this lesson you will be able to:

• Know the different types of ear medication
• Plan and prepare for the administration of ear medication
• Safely administer ear medication to an ageing individual

Course duration: 10 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

Courses 59-62 coming soon! Enquire for details.

Supporting Diversity

63. Supporting First Nations Elders

In this course, you’ll develop a deeper appreciation for culturally safe care for Australia’s First Nations people. We’ll start by discovering the rich diversity among over 250 language groups, exploring their vibrant cultures and the vital connections to country, community, and kinship. Next, we’ll explore the lasting impacts of colonisation, including trauma and systemic disadvantages faced by Stolen Generations survivors, and how these challenges influence Elders’ health. Lastly, we’ll examine trauma-informed care, cultural safety, and person-centred approaches that help make Elders feel comfortable, maintain their independence, and enhance their overall well-being.

After this lesson you will be able to:

• Discuss the First Nations culture, including its diverse histories, languages, and traditions.
• Describe the historical background and the enduring effects on First Nations peoples’ health.
• Demonstrate the learnt skills for culturally safe and respectful care of First Nations Elders.
• Practise culturally safe communication and care for First Nations Elders.

Course duration: 45 minutes.

Created by: Lusie Glogovac, RN and Aged Care Consultant.

Courses 64-71 coming soon! Enquire for details.

Complex Care

72. Complex Bowel Care

In this course, you’ll gain a clear understanding of your responsibilities when supporting individuals with complex bowel care. We’ll start by exploring what complex bowel care involves and how to differentiate between healthy and unhealthy bowel conditions. We’ll then examine what makes a good bowel care plan and discuss its essential components. Next, we’ll cover various bowel care interventions and your important role as an aged care worker. To conclude, you’ll learn how to manage risks, incidents, and emergencies related to bowel care, ensuring you’re well-prepared to provide safe and effective support.

After this lesson you will be able to:

• Describe complex bowel care and identify a healthy versus an unhealthy bowel
• Outline what a good bowel care plan includes and the guidelines for approving and providing support.
• Identify bowel care interventions and how to handle risks, incidents, and emergencies
• Discuss your duties as an aged care worker in delivering complex bowel care.

Course duration: 45 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

73. Stoma Care

In this course, you’ll learn how to care for individuals with a stoma. We’ll start by exploring what a stoma is and why some individuals might need one, for reasons such as cancer, diverticulitis, bowel injuries, or autoimmune conditions like Crohn’s disease. Then you’ll learn how to create and follow personalised stoma care plans, including keeping records and monitoring needs. Finally, you’ll see how important your role is in stoma care, such as safely emptying and changing stoma bags to help keep everything clean and comfortable.

After this lesson you will be able to:

• Identify what stoma care is and the circumstances in which an individual would require a stoma
• Explain what a stoma care plan is and the requirements for developing and managing one
• Discuss your role and outline the procedures and responsibilities as a caregiver when delivering stoma support.

Course duration: 30 minutes.

Created by: Marguerite Hoiby – Registered Nurse, Aged Care Auditor and Assessor.

Courses 74-77 coming soon! Enquire for details.

Specialised Skills

78. Acquired Brain Injury (ABI)

In this course, you will learn what an Acquired Brain Injury (ABI) is, explore its causes, and identify risk factors. We’ll start by studying brain anatomy, recognising the brain regions and specific areas linked to essential skills for daily life, such as memory, communication, and movement. Next, we’ll also discover how ABI can affect a person across all aspects of their life. And lastly, you’ll learn how medical and allied health teams work collaboratively with individuals with ABI to provide support, and discover how you, as an aged care worker, can offer important practical and emotional assistance.

After this lesson you will be able to:

• Know what an ABI is, its causes and common risk factors
• Understand brain anatomy and how an ABI can impact a person’s functioning in daily life
• Understand the role of aged care workers as part of the wider team supporting a person with ABI

Course duration: 40 minutes.

Created by: Cathy Kerr, Registered Nurse, Aged Care Consultant.

Course 79 coming soon! Enquire for details.

80. Palliative Care

In this course, you will gain a clear understanding of palliative care and debunk common myths surrounding it. We will explore the essential components of palliative care and learn how the strengthened Aged Care Quality Standards promote the well-being of ageing individuals. Additionally, we will discover the vital role aged care workers play in providing compassionate and effective palliative care.

After this lesson you will be able to:

• Define palliative care and address common myths surrounding it.
• Describe the essential elements of palliative care and how the Strengthened Aged Care Quality
• Standards promote support for ageing individuals receiving palliative care.
• Recognise the roles of aged care workers and the multidisciplinary team required to provide palliative care.

Course duration: 30 minutes.

Created by: Jacqueline Williams, End of Life Doula, Funeral Celebrant, and Public Speaker.

Courses 81-99 coming soon! Enquire for details.

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