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New Changes Coming to NDIS Provider Identity Verification Process

New Changes Coming to NDIS Provider Identity Verification Process

Starting mid-2025, the National Disability Insurance Scheme (NDIS) will be rolling out a new way for providers to verify their identity. These changes aim to strengthen how they check who’s interacting with the system, making things safer for everyone involved.

Right now, providers and their staff use PRODA to verify their identity when connecting with the NDIA. But soon, they’ll be transitioning to a new system called myID, alongside the Relationship Authorisation Manager (RAM).

What is myID and RAM?

myID (formerly myGovID) is the Australian Government’s Digital ID app. It’s a simple, secure way to prove your identity online and can be used across a range of government services. RAM, on the other hand, is an authorisation service that allows you to act on behalf of a provider in online services when linked with your myID. Other services, like the Australian Business Register and My Aged Care, already use RAM, making it a trusted and secure option.

Together, myID and RAM will help reduce the risk of identity fraud within the NDIS system, ensuring better protection for providers and participants alike.

What do providers need to do?

All staff members who use NDIS systems will need to create their own myID account. Don’t worry, they’re giving you plenty of time to get ready, and you can start setting up your myID account now. If you have an existing PRODA account, you can link it to your myID.

Here’s how you can get started with myID:

  1. Download the myID app – It’s available on both Apple and Android devices.
  2. Set up your Digital ID – You’ll need a smart device, a personal email address, and some identity documents.
  3. Choose the right identity strength – To access NDIS systems, you’ll need at least a standard identity strength. If you’re a principal authority (the person responsible for the business), you’ll need a strong identity strength. Most employees will only need the standard strength.

Why is this important?

It’s crucial to protect your Digital ID, as it holds sensitive personal data across services like tax and health. Sharing it could allow others to access your information, so make sure to keep it secure.

The NDIA will be sharing more detailed instructions as it gets closer to the 2025 transition, so stay tuned for updates.

For those needing assistance with myID, visit the myID website for support: https://www.myid.gov.au/how-set-myid

If you have any questions about linking your myID to PRODA, call 1800 700 199 and select option 1.

NDIS Quality Safeguards Commission (NQSC) Transition

Later in 2025, the NDIS Quality Safeguards Commission will also move from PRODA to RAM. We’ll keep you updated on these changes as well as we hear more.

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

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Understanding the New STA Rules for NDIS Providers: What You Need to Know

Understanding the New STA Rules for NDIS Providers: What You Need to Know

This week, the much-anticipated updates to the Short-Term Accommodation (STA) rules were released by the NDIS. For those of you providing STA services, this is big news. The changes are designed to streamline processes, improve service delivery, and ensure participants get the best outcomes possible. But how do these new rules affect your day-to-day operations?

Let’s break it down.

What’s New?

The updated STA guidelines, effective from this week, aim to provide greater clarity around the eligibility criteria, billing practices, and support expectations for short-term accommodation. Here are the key changes that you need to be aware of:

  1. Clearer Definition of STA
    The NDIS now defines STA more explicitly, differentiating between accommodation and support services. This means that STA is no longer just about providing a bed for a participant—it’s about ensuring that accommodation is linked with the right level of support, tailored to the participant’s needs. This clarity helps to avoid confusion around what constitutes STA versus other supports.
  2. Increased Focus on Participant-Centered Outcomes
    The NDIS is increasingly prioritising outcomes that benefit participants. The new rules stress the importance of ensuring STA services contribute to a participant’s broader goals, such as skill development, social engagement, and community participation. This means your services need to go beyond just accommodation; the support you provide should be meaningful and help participants progress in their NDIS journey.
  3. Inclusion of Remote and Regional Areas
    One of the big changes in the latest updates is the emphasis on improving access to STA for people in remote and regional areas. As providers, this means you may need to consider how your services can better cater to the unique needs of these participants—whether through remote service delivery options or increased flexibility in accommodation arrangements.
  4. New Pricing Structure
    Pricing for STA services has been adjusted under the new rules. There are new rates for various levels of accommodation, and the pricing will now better reflect the intensity of support required. As providers, it’s important to familiarise yourself with the updated pricing guide to ensure you are billing appropriately and in line with the NDIS framework.
  5. Greater Flexibility with Bookings and Cancellations
    The new rules offer more flexibility regarding bookings and cancellations, aiming to reduce the administrative burden for both providers and participants. The NDIS acknowledges that last-minute changes are sometimes unavoidable, so they’ve made adjustments that allow for more accommodating terms without penalising providers unduly.

How These Changes Impact You as a Provider

So, how do these updates affect you as an NDIS provider?

  1. Streamlined Processes for Service Delivery
    With clearer definitions and guidelines in place, you can now navigate STA provision with more confidence. The updated rules should lead to fewer misunderstandings, which in turn can reduce compliance risk and improve your service delivery.
  2. Better Alignment with Participant Needs
    By focusing on outcomes and flexibility, you can ensure your services are more personalised and participant-centered. The shift towards understanding the broader goals of participants means you have an opportunity to demonstrate your value not just as an accommodation provider, but as a key player in a participant’s growth and development.
  3. Operational Efficiency
    The inclusion of clearer pricing structures and simplified administrative processes (like booking and cancellation flexibility) means less red tape for you. You’ll spend less time on administrative tasks, allowing you to focus more on providing quality services and supporting participants.
  4. Opportunities for Growth
    The emphasis on supporting participants in remote and regional areas could present an opportunity to expand your services to underserved areas. If you have the capacity and resources to cater to these regions, now might be a good time to explore new avenues for service delivery.

Next Steps for Providers

The changes are a chance for you to reassess your approach to STA and ensure your services are fully aligned with the new rules. Here’s how you can get ready:

  1. Review Your Current STA Services
    Take a close look at how your services align with the new guidelines. Are you clearly defining your accommodation and support offerings? Are you prepared to show how your services help participants achieve their NDIS goals?
  2. Update Your Pricing and Billing Practices
    Familiarise yourself with the updated pricing structure and make sure your billing processes reflect these changes. This will help avoid any confusion or discrepancies when it comes to payment.
  3. Ensure Your Team is Onboard
    These changes will require everyone in your team to be on the same page. Make sure that your staff are well-trained on the new rules, understand the participant-centered approach, and are equipped to provide the best possible support.
  4. Embrace Flexibility
    The NDIS is increasingly about providing flexible, responsive support. Stay adaptable, especially when it comes to the new booking and cancellation guidelines. This will ensure that you’re always providing the best service in line with participant needs.

Q&A’s

Does STA Cover Transport Costs?

No, STA does not cover the cost of transport to or from the accommodation. If a participant is staying in STA far from their usual home, transport costs will be considered day-to-day living expenses and need to be covered separately. However, if transport support is already part of a participant’s NDIS plan, a provider might be able to cover the cost of travel from the accommodation to certain activities.

It’s important for participants to plan carefully and factor in transport costs when choosing the right STA accommodation option. Travel to and from STA locations needs to be considered separately.

Can STA Be Used for Holidays?

STA is not intended for holiday purposes or tourism. Its primary role is to give participants a short break from their usual environment and informal supports, not for vacations. For example, STA cannot be used for travel-related expenses such as cruises, holiday accommodation, airfares, or even theme parks and sporting events.

If a participant is planning a holiday, they can still access their usual NDIS supports as long as they are outside their usual home. If any additional support is needed while on holiday, participants should discuss it with their support coordinator, local area coordinator, or planner to ensure their NDIS plan can be adjusted accordingly.

Is STA Available for Participants in Supported Independent Living or Living Alone?

No, STA is generally not available to participants already in Supported Independent Living (SIL) or those living alone. Since these individuals already have structured time away from family and informal supports, STA isn’t typically needed in these situations. However, individual circumstances may vary, and it’s always worth discussing with your NDIS planner if you believe STA may still be appropriate for a specific case.

If you’re a provider offering STA services, it’s essential to stay updated on these guidelines and help your participants navigate the complexities of the funding and services. Communicating these points clearly can ensure participants receive the appropriate support while maximizing the benefits of STA within their NDIS plan.

Conclusion

The new STA rules are a great step towards making the NDIS system clearer and more supportive for both providers and participants. By embracing these changes, you’ll not only ensure compliance but also enhance the quality of your services and the outcomes for participants. You can read more here: https://www.ndis.gov.au/changes-ndis-legislation/frequently-asked-questions-about-legislation#new 

As always, change can be daunting, but with the right mindset and preparation, these updates offer a chance to better serve your participants and stay ahead in the ever-evolving NDIS landscape.

How are you planning to implement the new STA rules in your practice?

Stay tuned for more updates, and as always, reach out if you have any questions.

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

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Preparing for NDIS Audits: A Very Helpful Tool

As the NDIS framework continues to evolve, disability support providers must adapt their practices to meet increasingly rigorous audit standards. One key area of focus in Stage 2 of a surveillance or re-certification audit is how well providers implement their policies and procedures in their day-to-day operations.

The NDIS Practice Standards are designed to ensure that registered providers meet high standards of care and support for participants. However, it’s no longer sufficient to simply have policies and procedures in place; you now need to demonstrate their implementation across your organisation. Auditors will specifically look for evidence through your day-to-day practices, records, and processes. This includes ensuring that staff have read, acknowledged, and understand your policies and procedures.

What the Audit Looks For

During a Stage 2 onsite audit, auditors will engage in various activities to assess compliance, including:

  • Reviewing records to verify adherence to policies.
  • Conducting interviews with staff and participants to understand how policies are applied in practice.
  • Observing operations, looking for evidence that policies and procedures are being implemented consistently.

Auditors may also request proof that staff members have not only read but also comprehended the organisation’s policies. They’ll want to see that employees know how to apply these guidelines in everyday situations. This raises an important question: how can disability support providers effectively track and document this understanding?

A Simple Solution: NGO Training Centre’s LMS

For disability support providers navigating these audits, NGO Training Centre offers a simple and effective solution through our Learning Management System (LMS). Our platform allows providers to create a dedicated course that includes all relevant company policies and procedures. Here’s how it can streamline the audit process:

  1. Create a Course for Your Policies and Procedures: With our LMS, administrators or instructors can easily create a course containing your organization’s policies and procedures.
  2. Test and Verify Understanding: You can then develop a text- or exam-based assessment tied to these policies. This ensures staff members not only read but also demonstrate comprehension of key guidelines.
  3. Certify Completion: After passing the exam, support workers will receive a certificate confirming that they have completed the course and understood the policies. This certificate acts as documented proof of compliance, making it easy to show auditors that your team is knowledgeable and prepared to implement policies in day-to-day work.

By incorporating this into your operations, you not only comply with audit requirements but also create a culture of accountability and quality service.

Watch this short video to learn how to add a policy or procedure.

Why This Matters

The NDIS Commission emphasises that policies are only as effective as their implementation. As audits become more stringent, having evidence of your policies in action is essential. Using a system like the NGO Training Centre’s LMS, you ensure that:

  • Your staff are fully engaged with and understand the critical policies governing your organisation.
  • You have readily available evidence for auditors.
  • You can demonstrate a structured and effective approach to policy implementation.

Improve Your Audit Results with NGO Training Centre

Navigating NDIS audits doesn’t need to be overwhelming. By leveraging NGO Training Centre’s easy-to-use, yet powerful LMS, you can streamline the process of educating staff and documenting compliance while simultaneously reducing stress and improving your audit outcomes.

Ready to improve your audit results? Contact NGO Training Centre’s Customer Relationship team today to learn how we can help you meet NDIS Practice Standards with ease.

Written by Matthew Crawford, PGCert(Bus)

Matt has over a decade of experience in B2B sales and business development and with a passion for human services, is deeply committed to driving meaningful solutions within the disability sector. His commitment to improving service quality and his deep understanding of client needs make him a trusted partner in advancing the capabilities of organisations that support people with disability across Australia.

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NEW RELEASE: Behaviour Support and Restrictive Practices Policy

NEW RELEASE:  Behaviour Support and Restrictive Practices Policy

As a provider in the disability sector, understanding and implementing effective behaviour support strategies is crucial. The newly developed Behaviour Support and Restrictive Practices Policy outlines the essential role providers play in supporting individuals with disabilities, while prioritising the reduction and elimination of restrictive practices.

The Importance of Behaviour Support

Behaviour support is fundamental in promoting positive outcomes for individuals with disability. It involves creating tailored interventions that respect individual preferences, enhance well-being, and foster independence. This policy serves as a framework for providers, ensuring that behaviour support is not only effective but also aligns with best practices.

Commitment to Reducing Restrictive Practices

Restrictive practices can have significant implications for individuals, often compromising their autonomy and dignity. The Policy emphasises a clear commitment to reducing and ultimately eliminating these practices. Providers are encouraged to explore alternative strategies that prioritise positive behaviour support, ensuring that interventions are the least intrusive possible.

Key Principles for Providers:

  1. Person-Centred Approach: Always tailor support strategies to the individual’s unique needs, preferences, and circumstances. Engage with the individual, their families, and other stakeholders to develop a comprehensive understanding of what works best.
  2. Focus on Prevention: Implement proactive strategies that minimize the likelihood of challenging behaviours. This includes identifying triggers and creating supportive environments that promote positive interactions.
  3. Ongoing Training and Development: Stay informed about the latest evidence-based practices in behaviour support. Continuous professional development is essential for effectively supporting individuals and understanding the implications of restrictive practices.

Understanding the Role of the Practice Quality Division

The Practice Quality division within the NDIS Commission plays a crucial role in ensuring the quality and safety of behaviour support services. Providers should be aware of their responsibilities in relation to this division:

  • Compliance with Standards: Ensure that your practices align with the standards set by the NDIS Commission. This includes adhering to the principles outlined in the Behaviour Support and Restrictive Practices Policy.
  • Documentation and Reporting: Maintain thorough records of behaviour support plans and any use of restrictive practices. Transparency is key to accountability and ongoing improvement.
  • Feedback Mechanisms: Establish channels for receiving feedback from individuals and families about the support provided. This information is vital for continuous improvement and aligning practices with the needs of those you serve.

The Approach to Quality and Safety

To enhance the quality and safety of behaviour support, providers are encouraged to adopt the following strategies:

  • Collaborative Practices: Work closely with families, caregivers, and multidisciplinary teams to ensure a holistic approach to behaviour support.
  • Monitoring and Evaluation: Regularly assess the effectiveness of your behaviour support strategies. Be open to adapting approaches based on what is working and what is not.
  • Empowerment: Support individuals in making choices about their own care and interventions. Empowerment fosters a sense of ownership and enhances overall satisfaction.

The Behaviour Support and Restrictive Practices Policy represents a critical step toward improving the quality of support for individuals with disabilities. As providers, your role is essential in implementing these principles and practices, ensuring that individuals receive the highest standard of care while minimising restrictive interventions. For access the full policy document, please download the Behaviour Support and Restrictive Practices Policy here: https://www.ndiscommission.gov.au/rules-and-standards/behaviour-support-and-restrictive-practices/rules-behaviour-support-and#paragraph-id-9169 .

At the NGO Training Centre, we provide a comprehensive three-part course which covers essential aspects of behaviour management and support. 

Part 1 delves into the history of managing ‘behaviours of concern’ in Australia and explains the five stages of behaviour escalation.

Part 2 focuses on the ABC of positive behaviour support, including strategies to reduce behaviours of concern and the application of restrictive practices. 

Part 3 addresses the development and implementation of a Positive Behaviour Support Plan, the importance of collaboration in this process, and the role of the NDIS Quality and Safeguards Commission in overseeing Positive Behaviour Support and Restrictive Practices.

Together, we can create a more supportive and inclusive environment for people with disability.


Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges

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What NDIS Providers need to know: New Rules and Responsibilities from Oct 3rd 2024

As of October 3, 2024, new NDIS laws have come into effect, following the passing of the National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No.1) Bill in August. These changes aim to bring the NDIS back to its core purpose and improve the experience for both participants and providers. If you’re an NDIS provider, here’s what you need to know about the changes and your new responsibilities.

Clearer Funding Rules

One of the most significant changes is the new definition of what qualifies as an NDIS-approved support. From now on, participants can only use their NDIS funds for items listed as approved supports. There’s also a list of what NDIS funding cannot be used for, and in some cases, participants can request a substitution from the replacement support list.

View the Lists

As a provider, it’s your responsibility to ensure that the supports you offer are compliant with these new lists. This means regularly checking the approved support list and keeping up to date with any changes that may affect your services.

Impact on Participants’ Plans

Another key change starting from October 3 is how participants’ plans will be structured. New and updated plans will clearly show total budget amounts, funding components, and the timeframes for which funding is allocated. As a provider, you’ll need to understand how these changes may impact the services you offer and how participants can manage their budgets.

If you work with participants who need help managing their NDIS funds, the NDIA now can change their plan management type to offer more support. Be prepared to assist participants through this process and guide them in accessing the help they need.

Staying Compliant with Updated Guidelines

To help implement these changes, the NDIS has updated its guidelines across several areas. These include applying for the NDIS, creating and adjusting plans, and understanding the principles behind “reasonable and necessary” supports. The Guide to Self-management has also been refreshed, so if you work with self-managed participants, it’s crucial to familiarise yourself with the new rules.

Read the Guidelines

Your Role in the Transition

The NDIS is committed to a smooth transition for both participants and providers, but the responsibility doesn’t lie solely with the NDIA. As a provider, you’ll play an essential role in ensuring participants understand the new rules and how they affect their services. It’s important to communicate these changes to participants and answer any questions they may have.

The Department of Social Services (DSS) conducted public consultations earlier this year to gather feedback on the draft lists of supports. Over 7,000 people participated, which helped shape the new rules. Staying informed and involved in future consultations can help you stay ahead of any further changes and provide the best possible service to participants.

Where to Find More Information

For more detailed information on the new rules, check out the summary of legislation changes and FAQs on the NDIS website. Resources like the easy-read versions and Auslan videos can help you communicate these changes to participants with different needs.

Find more information here

As the NDIS evolves, providers are crucial in delivering the best possible outcomes for participants. By staying informed and adaptable, you’ll be better equipped to navigate these changes and support those who rely on your services.

Keep an eye out on our In The News Page for all you NDIS Updates!


Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

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Pricing Updates: What Providers Need to Know (Effective 1 October 2024)

📢 Attention providers! Starting 1 October 2024, there’s an important update regarding the pricing for Intensive and Complex Behaviour Supports. This change allows you to claim these supports at the same price limit as High-Intensity Supports, addressing previous concerns linked to the removal of “challenging behaviours” from the High-Intensity Support definition.

 

What You Need to Know

Eligible Supports

Providers offering the following supports can now access the higher price limit:
• Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
• Daily Personal Activities
• Participation in Community, Social and Civic Activities
• Group and Centre Based Activities

Requirements for Claiming the Higher Price Limit

To take advantage of this new pricing structure, there are specific requirements you must meet:


1. Alignment with Participant Plans: Ensure that the behaviour support you provide is consistent with each participant’s plan.
2. Registration and Assessment: You must be registered and assessed for Module 2A by 30 June 2025.
3. Application for Registration: If you’re new or need to amend your registration, make sure to complete the Module 2A audit and submit your application by 30 June 2025.

Next Steps

For detailed information on these updates, please refer to the Pricing Arrangements and Price Limits available on the Pricing Arrangements webpage: https://www.ndis.gov.au/providers/pricing-arrangements

This is a significant opportunity for providers to enhance the support they offer while ensuring they can claim appropriately for the vital services they provide. Stay informed via our In The News page and ensure you’re prepared to implement these changes effectively!

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

 

Amanda is a professional with over a decade of dedicated
experience in the fields of Mental Health and Disability. Her extensive
expertise lies in navigating the intricate landscape of the Disability Sector.
She brings a unique perspective to her work, being both a person with lived
experience of disability and a compassionate carer. She has a passion for
advocacy, making her a staunch champion for the rights and well-being of
individuals facing similar challenges.

 

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NDIA Launches Innovative Pilots to Enhance Support Coordination and SIL Services

The National Disability Insurance Agency (NDIA) is about to embark on two exciting new pilots under its Quality Supports program. These initiatives are designed to ensure that participants with complex needs in the NDIS receive the high-quality services they deserve. Let’s dive into what these pilots entail and why they matter.

What’s Happening?

The NDIA is selecting a group of experienced NDIS providers to take part in two pilots aimed at delivering Support Coordination and Supported Independent Living (SIL) services. These services are crucial for participants with complex needs, ensuring they get the right support to live their lives as independently as possible.

Support Coordination is about helping people with disabilities navigate the NDIS and access the services they need to achieve positive outcomes. SIL, on the other hand, focuses on providing round-the-clock care, including overnight support, for those who require a higher level of assistance in their daily lives.

Why These Pilots?

Many NDIS participants, particularly those with high needs, face challenges accessing appropriate supports. These pilots aim to bridge that gap. The NDIA recognises the importance of having experienced, committed providers who understand the needs of these participants.

As the Minister for the NDIS, Bill Shorten, put it, “We want all NDIS participants to receive high-quality supports… we must ensure we retain experienced providers and support coordinators who have significant expertise in high-needs markets.”

These initiatives come on the heels of feedback from the sector, especially after the Annual Pricing Review (APR), which highlighted the need for changes to support high-quality service delivery. The goal is to incentivise top-tier providers to continue delivering excellent care.

The Details

Both pilots will run for 12 months, giving the NDIA time to evaluate their effectiveness and make improvements for the future. Here’s a breakdown of what’s involved:

  • Quality Support Coordination: The NDIA will work with high-quality providers registered for levels 2 and 3 support coordination. These providers must have a proven track record of delivering excellent services to a large number of participants. This pilot addresses concerns that some top-quality providers are struggling financially, ensuring they get the backing they need to continue their important work.
  • Quality Supported Independent Living (SIL): Similarly, the NDIA will select providers capable of delivering SIL supports to participants with complex needs, ensuring that these vulnerable individuals don’t fall through the cracks. Providers for this pilot will be selected based on strict criteria to ensure they can meet the high demands of this role.

What’s Next?

Applications for these pilots will open in October, and the selected providers will be announced soon after. The NDIA will share more information on their website in the coming weeks, so keep an eye out if you’re interested.

The big takeaway is that these pilots represent a major step forward in ensuring that all NDIS participants, especially those with high needs, have access to the best possible support. And while the pilots are time-limited, their outcomes will help shape the future of how these critical services are delivered across the country.

The NDIA is working hand-in-hand with participants, ensuring they maintain choice and control over the services they engage with. Ultimately, the aim is to deliver quality outcomes for people with disability.

For more updates, keep an eye on our In The News Page!

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

 

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Simplifying Training Solutions: Overcoming Common Frustrations

For many professionals in the disability sector, online NDIS compliance training delivered through a Learning Management System (LMS) is an essential tool for training and compliance. However, it’s no secret that many users have encountered ongoing frustrations with their LMS platform and system:

  1. Slow Turnaround for Updates: Relying on your training provider to update critical items often leads to delays that can impact workflow and efficiency. The slow turnaround can leave teams waiting for vital resources.
  2. Cumbersome Reporting: Generating reports through some LMS platforms can be a multi-step process that feels unnecessarily complicated. With so many layers, getting the data you need quickly becomes a frustrating experience.
  3. Difficulty in Reaching Support: With some training providers, getting in touch with someone can be a real challenge when issues arise. The lack of responsive customer service can often delay problem resolution and leave users feeling unsupported.

At NGO Training Centre, we understand the frustrations that come with slow updates, complex reporting, and a lack of support from your LMS provider. These pain points shouldn’t stand in the way of quality training and compliance or hinder productivity. 

That’s why the NGO Training Centre offers a fast, simple, and responsive solution—putting control back in your hands.

If you’re tired of dealing with these challenges, let’s talk. Whether you want seamless data migration or a user-friendly experience, we’re here to help. Please share this post, drop a comment, or send me a direct message, and let’s explore how we can make training easier for you and your team!

Learn about the benefits of our excellent LMS

View our comprehensive course list

Contact us today!

 

Written by Matthew Crawford, PGCert(Bus)

Matt has over a decade of experience in B2B sales and business development and with a passion for human services, is deeply committed to driving meaningful solutions within the disability sector. His commitment to improving service quality and his deep understanding of client needs make him a trusted partner in advancing the capabilities of organisations that support people with disability across Australia.

 

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NDIS: Key Changes from the New Registration System for Providers

The Albanese Government is advancing significant reforms to the National Disability Insurance Scheme (NDIS) by introducing a new registration system for providers. This move aims to improve support for participants by ensuring stronger regulation of NDIS providers and workers.

In February 2024, the NDIS Provider and Worker Registration Taskforce was established and charged with delivering independent advice on the design and implementation of a new, risk-based regulatory model as part of the NDIS Review.

After thorough consultations, the Taskforce made 11 key recommendations, along with 10 actionable steps. These changes cover the registration of providers and workers, with some measures requiring immediate implementation, while others will be developed in close consultation with the disability community.

What NDIS Providers Need to Know: Key Changes from the New Registration System

The Albanese Government is introducing a new registration system for NDIS providers to enhance participant safety and service quality. Here’s what providers can expect:

Key Changes for Providers:

  1. Mandatory Registration for Specific Providers:
    • Platform providers, support coordinators, and Supported Independent Living (SIL) providers will be required to register with the NDIS.
  2. New Regulatory Model:
    • A risk-based regulatory system will be implemented to better monitor and regulate providers and workers.
  3. Rule Changes Coming in October 2024:
    • The NDIS Quality and Safeguards Commission will start consultations to update registration rules for support coordinators, platform providers, and SIL providers.
  4. Gradual Implementation:
    • There will be a transition period to help providers adjust to the new mandatory registration requirements.
  5. Ongoing Consultation:
    • The government will consult with the disability community to shape the final design of the new regulatory model, including NDIS Practice Standards for SIL providers.
  6. Self-Directed Supports:
    • Initial consultations will also focus on participants who self-direct their supports and how they will be defined under the new registration system.
  7. Increased Oversight:
    • The NDIS Commission will implement a prioritisation model to handle the growing number of complaints and reportable incidents, ensuring better oversight of provider practices.

Providers should prepare for these changes by staying informed and participating in upcoming consultations. The goal is to enhance service quality, participant safety, and provider accountability.

Additionally, there are various NDIS consultants nationwide who can assist with registration. When selecting a consultant, ensure they have the relevant experience and expertise.

Engels Floyd Quality Consulting have decades of experience in the disability and quality sectors. They are the only consultancy to have trained all NDIS auditors on behalf of the Commission, ensuring an in-depth understanding of registration and audit requirements. Engels Floyd will collaborate with you to ensure your systems, documentation, and training are fully prepared for the audit. They also offer preparatory audits to identify any potential non conformities ahead of your formal audit. With lived experience of disability and a reputation for integrity, they offer national support and a complimentary consultation to discuss your questions.

Feel free to reach out to them at info@engelsfloyd.com or call 1300 790 194 for more information.

For more details, the Taskforce’s full advice can be found on the Department of Social Services website: https://www.dss.gov.au/disability-and-carers-standards-and-quality-assurance/ndis-provider-and-worker-registration-taskforce

We will continue to keep you updated as we hear more.

👉🏼 Stay tuned!

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

 

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NDIS Commission Corporate Plan 2024 – 2025 released

The NDIS Quality and Safeguards Commission is stepping up its game, banning a record number of providers doing the wrong thing, and handling an unprecedented wave of complaints last financial year. This comes after a significant funding boost from the Albanese Government.

Minister for the NDIS, Bill Shorten, recently released the Commission’s 2024-25 Corporate Plan, revealing a huge spike in complaints and reportable incidents—up 78.2% and 47.3%, respectively. Shorten credits this rise to Labour’s investment in doubling the Commission’s workforce and upgrading outdated phone and IT systems.

The Commission’s campaigns, collaborations with the ACCC, and new social media channels have made it easier for NDIS participants to voice their concerns. Between April and June 2024, the Commission received 8,303 complaints, a sharp increase from 2022 under the previous government.

In the first half of 2024, the Commission issued 62 banning orders, over 25% more than last year, targeting non-compliant providers and workers. Thanks to a $160 million investment in new technology systems, the Commission is now better equipped to regulate and protect both participants and the Scheme.

“The Commission is now properly set up to ensure safe, quality services for NDIS participants,” said Shorten. You can read the full media release here: https://ministers.dss.gov.au/media-releases/15876

💪🏼 Ensuring full compliance and that your staff are thoroughly trained and competent is crucial to delivering the highest quality care to participants. Remember, the NGO Training Centre is here to support all your training needs, so you can focus on what matters most—providing exceptional care without worry.

The 2024-2025 Corporate Plan is now available on the NDIS Commission website: https://www.ndiscommission.gov.au/about/corporate-documents#paragraph-id-7819

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

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