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The NDIA Rollout of PACE Update

The NDIA is gradually bringing in their new computer system and better processes all over Australia.

Providers can start getting ready to switch to the new methods whenever they want, and most have probably already commenced.

To help everyone prepare, they have shared some data about how many NDIS plans they expect to approve in their new system over the next few months:

Providers will switch to the new methods, including the new My NDIS provider portal, when the participants they support have NDIS plans in the new system. The NDIA has stated that they will let participants know which system their plan is in so that they can share this info with their providers.

Claims should still be sent through the current myplace provider portal, no matter which system a participant’s plan is in.

Starting from October 30, 2023, the NDIA has been working with participants to make their next plan in the new system. This applies to participants whose plan is expiring and they need a new one or want a change to their plan.

All expiring NDIS plans will eventually move to the new system. Participants with plans that work well for them might be offered to keep their current plan for now, and the NDIA will make their next plan in the new system at a later date.

There are other ways providers will know when participants have plans in the new system, like checking the NDIS website’s FAQ section.

Visit the FAQ section for more information.

Key points

  • The NDIA are gradually introducing our new computer system and processes across Australia. They started the gradual rollout on 30 October 2023.
  • The NDIA are taking a careful approach to introducing the new system to make sure everything goes smoothly.
  • The NDIA expect the rollout to take up to 18 months.



Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.


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