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How Language Can Transform the Narrative of Disability

cartoon about language for people with disability

How Language Can Transform the Narrative of Disability

Language can be very powerful.

Marcus Garvey once said, “The pen is mightier than the sword, but the tongue is mightier than them both put together.”

This reigns true when talking about people with disability, and language can have a profound impact on the way people with disability feel and are perceived in society.

Over the years I have worked alongside professionals who are often fearful to describe or talk about disability; or even have open conversations with people with disability in fear of using the ‘wrong words’, being offensive, stigmatising further or being misunderstood. So, they often avoid a conversation or a narrative altogether.

In Australia, we tend to talk about disability in two ways- Person-first language ‘people with disability’ or identity-first language ‘disabled people.’ Most people with disability prefer one of these terms. It’s always best to ask them which one they like. If you can’t ask, use ‘people with disability’ or just say their name when talking about them. You’d be surprised how effective this can be!

I have always believed that for society to become more inclusive of people with disability, we need to speak openly, be respectful and break down those barriers that lead to people with disability being segregated and discriminated against.

Education about appropriate and respectful language is another way for society to continue to move in the right direction to ensure that people with disability are acknowledged, respected and supported.

PWD have created a great Language guide that people with disability have written. It offers best practice advice to assist all people when talking about and reporting on disability. Please share this open-source resource far and wide!

Remember, language evolves, and new expressions or terms are constantly added to our glossaries. PWD regularly update its resources, and it was last updated in 2021.

You can grab a copy of the resource here:

Content note: This guide contains examples of offensive language


Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.


Innovative Courses Emerge in Response to the Spike in COVID Cases

Innovative courses emerge in response to the spike in covid cases image with a NGO logo and image of a COVID virus particle

With the current increase in COVID cases, all NDIS providers play an important role in providing information and support to NDIS participants about access to booster vaccinations and following good practices to protect against transmission.

In light of this, many of our customers who are dedicated to the best possible training for their staff have asked NGO for more quality training, and we have listened!




NGO Training Centre are excited to be releasing two new modules to help support participants and staff to decrease the risk of infection and transmission of disease. 

These are:

·         Hand Hygiene

·         Infection Control

You may be aware that NDIS registered providers no longer need to report all COVID infection cases (workers and participants). However, providers must inform the NDIS Commission when the consequences of COVID – or another change or event – have a significant and adverse effect.

To complete a report, you can click here:  Notification of event form – COVID-19 (registered providers).

To read more about notice of changes and events, visit

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.


The NEW Disability Services and Inclusion Act 2023

disability act

The NEW Disability Services and Inclusion Act 2023


From January 1st 2024, the 38-year-old Disability Services Act has been replaced with the new Disability Services and Inclusion Act 2023. In essence, the outdated Act no longer meets the needs of People with Disability outside of the National Disability Insurance Scheme and has failed to be inclusive and flexible, which are key improvements of the new Act.

The new Act brings with it a mandatory code of conduct for all Commonwealth disability services, which will ensure these providers are accountable. This will instil greater confidence in people with disability as they will have a safer and more responsive system. The new Act is timely and supports the protection of people with disability following the release of the Final Report into the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability and the NDIS Review Report.

Unlike the National Disability Insurance Scheme Act 2013 (NDIS Act), the new Act does not provide supports or services directly to people with disability. This Act will not change or affect the NDIS or disability support pension paid under social security law. Rather, the Act creates a contemporary, modern and streamlined framework to facilitate funding for supports and services that will assist all people with disability regardless of whether or not they are participants in the NDIS.

Minister Rishworth, Minister for Social Services, highlighted that the legislation establishes a modern legal framework, empowering the Government to implement initiatives that align with the vision of Australia’s Disability Strategy 2021-31 and its five Targeted Action Plans.

What’s changed?

The differences between the Disability Services Act 1986 (DSA) and the new Disability Services and Inclusion Act 2023 (DSI Act) are as follows:

  1. The definition of Disability has changed. The previous Act defined a target group. The new Act does not define disability so it does not provide limitations on who can access supports and services.
  2. The old Act only provided for Advocacy, Employment, Print services and other activities approved by the minister.

It now provides for the following services and supports:

  • Accessibility
  • Accommodation
  • Advocacy
  • Capacity
  • Carers
  • Community Inclusion
  • Counselling
  • Education
  • Employment
  • Independent living
  • Information
  • Recreation
  • Respite support and services
  • Research and evaluation
  • Other activities approved by the Minister
  1. The old Act allowed for grant funding only. Funding can now be arranged via grants, procurement or other types of funding arrangements- allowing for greater flexibility.
  2. No international obligations were referenced in the previous act. In the new Act, the objects of the Act include alongside other laws, the implementation of the Convention on the Rights of Persons with Disability and other international obligations that Australia is involved in.
  3. Previously all Advocacy and Employment services were required to obtain a certificate of compliance, regardless of the services provided. Some service providers were subject to compliance under the grant agreement terms and conditions and in operational guidelines which was inconsistent and not transparent. Under the new Act, a consistent requirement for compliance has been established. Providers are only required to have a certificate of compliance if they deliver a regulated activity (which involves the delivery of higher-risk or complex supports through substantial 1:1 contact and over a long period).
  4. Under the old Act, all providers were required to comply with the National Standards for Disability Services (NSDS) regardless of what other standards were met by them. Under the new Act, all programs are assessed to determine if they require certification. Only regulated activities are required to comply with the NSDS. Alternative standards are recognised which will reduce the regulatory burden for providers who are already subject to other compliance standards. NOTE: This is an important consideration for those providers who are also registered NDIS Providers, approved Aged Care Providers, accredited Health Care Services, registered health practitioners, speech pathologists, translators or interpreters and legal aid commissions.
  5. A Code of Conduct, which mirrors the NDIS code of conduct has been established. These were previously recognised on an individual basis and were part of individual grant agreements and guidelines. Breach of this Code of Conduct can cause an agreement to be terminated, varied or have further conditions imposed.


Code of conduct

Source: Disability Services and Inclusion Code of Conduct Guidance for Providers December 2023

  8. In the previous Act, there were no legislative requirements for either a Complaints Management      System or an Incident Management System, and these were different for each program.

Now, all providers are required to have an appropriate Complaints and Incident Management System in place.  Need help? Read here How to manage complaints- service providers.

Any alleged breaches of the Code of Conduct must be reported to the Department of Social Services, even if they have dealt with the complaints themselves. Read here about how to determine if a complaint alleges a breach of the Code of Conduct.

What should I do?

  • Review and update policies and procedures
  • Review and update your organisation’s Code of Conduct
  • Update your Compliance Register to include this new Act

Note: The Department has advised that these conditions will not take effect for existing arrangements until current grant agreements end and new arrangements are entered into. However, there will be more information on this released soon.

Want to know more?

For more information about the Disability Services and Inclusion Act 2023, go to the Department of Social Services website at

More information about Australia’s Disability Strategy 2021-2031 and the Targeted Action Plans is available on the Disability Gateway at


Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.


Bridging the Gap: Tackling the Skills Shortage in the Disability Sector through Quality Training

bridging the gap tile

Bridging the Gap: Tackling the Skills Shortage in the Disability Sector through Quality Training
Throughout my journey as a disability advocate working in the field, I would often find myself supporting a participant or their family members to voice their unequivocal dissatisfaction with service providers over the constant revolving door of support workers, lack of skilled staff, and the overwhelming exhaustion from ‘re-training’ their new support workers…over and over again.

Long-term staffing in the disability sector is an ongoing issue and the report by the federal parliament’s joint standing committee on the National Disability Insurance Scheme (NDIS) estimated that 83,000 extra workers would be needed to fill the gaps in the system by 2024 as the rollout of the NDIS continued. That’s a lot of workers… and potentially a lot of training that will be needed.

People with disability are going without their essential daily supports, increasing the burden on the health system and informal supports- for those who are fortunate enough to have them.

Not just a nightmare for people with disability and their families; service providers are struggling more and more each day to attract and retain much needed staff, and find quality training solutions to suit their participant’s needs.

The strain on existing providers is profound, with professionals stretching their working hours to the limit, grappling with high levels of stress as they attempt to bridge the widening gaps in service provision.

It is just not working.

In the face of a growing skills shortage in the disability sector, the time has come for a concerted effort to invest in affordable, quality training solutions. The NDIS review report highlighted that the governments will finally invest in the skills shortage in the sector, giving service providers greater opportunities to invest in their staff.

The NGO Training Centre stands as a reliable partner in this endeavour, offering a range of competency-based courses that not only address the immediate staffing crisis but also contribute to the overall professional development of individuals in the sector.

By embracing innovative, online training methods, NGO Training Centre can pave the way for a more resilient, skilled, and compassionate workforce that truly meets the needs of those relying on disability services. It is through collaborative initiatives and a commitment to ongoing education that we can ensure a brighter and more sustainable future for the disability sector.

With over 80 high-quality competency-based courses, delivered online in bite-sized quality chunks straight into the hands of those that need it, NGO has you covered. Studies have shown that microlearning can boost retention rates anywhere from 70%-90%, ensuring that your staff retain crucial information for the long term. This translates into a workforce that not only stays current with new skills but also actively applies them to their roles.

What are you waiting for?

Get ahead of the rest and start your learning journey today.

Want to know more?

Call us on 1300 990 995 or email today!

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.


NDIS REVIEW Report Summary

NDIS REVIEW Report Summary


The eagerly anticipated Final Report of the NDIS Review has been publicly released, marking a significant development in the future of the NDIS. The proposed changes are significant, and a milestone in a larger process. The acceptance of recommendations, passage of legislation, and what the NDIS will look like, are still uncertain.

NDIS Minister Bill Shorten, in the National Press Club address, voiced the importance of considering these recommendations as a whole package. Minister Shorten initiated the Review in October 2022 to address various issues within the NDIS, which included the Scheme’s design, operations and sustainability, and how to build a more responsive, supportive and sustainable market and workforce.

The comprehensive report requires thorough attention, and future analyses will delve into its intricacies. We will continue to provide updates in the coming months, as the Report’s recommendations are further explored. Here is a summary of what’s in the report.

Four key areas were addressed:

Systems that work together to support people with disability

  1. Set up foundational supports for people with disability

It is well known that there is a lack of support for people who have not been eligible for the NDIS, so the introduction of a unified system that addresses the needs of people with Disability who have not been successful in accessing the scheme will be introduced. It recognises that the NDIS is only one small part of this system.

Two types of support will be provided- General Support and Targeted Support.

  • General support will assist anyone with disability to access supports such as peer support, disability advocacy, advice, capacity building, and disability-specific employment services.
  • Targeted Support will be for people with disability who have lower support needs and are not eligible for the NDIS. These will include home and community care, support for people with severe mental health conditions, equipment, early intervention for children, and navigation support.

Note: National cabinet agreed yesterday that all governments will be responsible for contributing to these supports.

  1. Better community access & inclusion and connected services

This recommendation includes:

  • Ensuring that there are clear roles for the NDIS and other services.
  • A clear plan to support diversity groups and different age cohorts has been recommended, along with changes to laws regarding disability rights and the education system.
  1. A fairer NDIS pathway for everyone

The review has recommended various changes to the participant pathway such as:

  • Having clear rules regarding access to the NDIS which are consistent, accessible and fair.
  • A new assessment process to assess people’s needs. These will be conducted by a Needs Assessor, a trained allied health professional who would make the decision and set budgets based on people’s lives as a whole, and not the support they need. There will also be a trust-based approach regarding how people use their budget.
  1. Support everyone with disability to access services in and outside the NDIS

The introduction of Navigators which will work both inside and out of the NDIS will help people with disability find local support. General Navigators will help people find support in their community and Specialist navigators will help people who need greater supports.

  1. Better support for people to make decisions about their lives.

This recommendation will seek to:

  • Ensure people with disabilities receive clear information for informed decision-making and assess the need for decision-making support and incorporate it into individuals’ budgets.
  • Provide information and training to nominees (individuals making decisions on behalf of people with disabilities).
  • Connect individuals with high support needs to quality services.
  • Ensure decision-making support providers have access to good information and training.
  • Establish a new Commission to ensure the safety of people with disabilities.
  1. Ongoing support for young children and their families

This recommendation looks at better pathways for children under the age of 9 to access the NDIS. It will discover a more reasonable way to assess developmental delay, and using a graded delivery approach, set budgets based on a child’s needs as a whole. It will ensure the ongoing safety of the supports in place for children.

  1. New ways to support people with mental health conditions in and outside the NDIS

Collaboration with other mental health systems is essential for those requiring extensive support. The Commission must ensure that service providers are registered and adhere to standards to deliver quality mental health services.

Governments should:

  • provide support for individuals to achieve their goals of recovery and a quality life, offering assistance as early as possible.
  • establish foundational supports
  • simplify access to mental health support
  • facilitate collaboration between mental health services and the National Disability Insurance Scheme (NDIS).
  1. Fund housing and living support in a fair way and let people choose how they want to live

The Review proposes several changes to Home and Living, some of which have already been implemented.

Recommendations include:

  • Introducing a new Practice Standard mandating the separation of housing and tenancy.
  • The budget-setting process should be made ‘consistent and sustainable,’ with funding for 24/7 living support typically based on a 1:3 shared support ratio. Funding for living alone should only occur in specific circumstances, where there is risk or complex needs.
  1. New ways to live with support
  • a trial process for living arrangements, enabling joint decision-making for those sharing supports, and revising the Specialist Disability Accommodation (SDA) design categories.
  • The NDIA, in collaboration with states and territories, should use SDA when needs are unmet in the private market, and all governments should develop strategies for upgrading or repurposing older SDA houses owned by states and territories.
Markets and supports that give people choice and control
  1. Better information systems for the NDIS

This recommendation looks at:

  • Investment in an online accessible site that provides information about local supports and services and coordination of these new systems for people with disability.
  • The importance of making information sharing easier is paramount – allowing electronic payments only. This could mean the need for Plan Management reduced or removed.
  1. Better pricing and payments for providers

It is recommended that the Australian Government should

  • report on NDIS pricing,
  • change the way prices and payments happen
  • implement a system that works well for everyone and is not a one-size-fits-all model.

The Review did not make specific recommendations on the price limit of any supports.

  1. Focus on quality in the market

This encompasses ensuring that quality is of the utmost importance for the commission and that the commission should work with the government to report on the quality of registered provider services.

A new proposed approach would require all providers to either be registered or enrolled to work in the NDIS.

The categories are as follows:

Advanced registration: high-risk or require high-level technical competence, such as those with high risk such as group homes. These providers would be required to have observational audits against both general and support-specific standards.

General registration would be for medium-risk supports such as high intensity daily personal activities and supports that include 1:1 contact with participants.

Basic registration is proposed for all lower-risk supports, similar to the current verification pathway. The Review suggests this basic registration would be based on a self-assessment and substantiation of compliance with Practice Standards rather than an audit, which will no doubt be welcome news for many of the smaller organisations.

Enrolment is a new alternative to registration and would be a simple light-touch online process for providers of the lowest-risk supports to enable full visibility of the market.

  1. Check markets and fix problems

The ongoing issue of thin markets in rural, regional and remote areas needs to be addressed and all governments should have providers that can support people if there are no other providers.

  1. Better supports for First Nations people

The government should work with First Nations people to set up good NDIS supports for First Nations people with disability.

  1. Find and keep workers who give good services to people with disability

The Australian Government should

  • Explore innovative ways to find and keep good workers in disability support
  • welcome good disability workers from other countries
  • find ways to attract and retain workers in care and support roles.
  1. Safe services for each person

The government should:

  • set up risk and safety checks and work with the NDIA and the Commission to make sure people can access safety supports.
  • make sure people can access good Community Visitors Program to ensure the safety of people with disability
  • create agencies to make sure people at risk of harm are safe.
  1. Better checks and actions to make sure providers and workers keep people safe

The government and the Commission should:

  • set up checks in the provider market and introduce checks in stages
  • introduce worker screening processes for all care and support workers in Australia.
  • be funded (the Commission) to make markets better and address quality and safety issues.

Currently, all providers are required to comply with the NDIS Code of Conduct, under these proposals all providers would also need to comply with the NDIS practice standards

  1. Stop restrictive practices straight away

All governments should make a plan to act when providers use restrictive practices.

Key priorities include working with behaviour support practitioners and providers to urgently improve the quality of behaviour support plans, enhancing the quality of life for participants and eliminating poor provider practices.

Managing the support systems
  1. Focus on quality and safety across all systems

The Australian Government should make sure the new Commission can check the market and act when there are problems. All governments should work together and share information to keep people safe.

  1. Agreements between all governments

The Review proposes a Disability Support Ecosystem Safeguarding Strategy to coordinate safeguarding activities across the disability support ecosystem.

They have recommended that a Disability Supports Quality and Safeguarding Framework supersede the 2016 NDIS Quality and Safeguarding Framework to provide full oversight.

Further, the Australian Government should ensure that all governments:

  • agree on a larger system to support people with disability and share the costs of the system
  • set up goals and checks for the system
  • agree to supports for First Nations people
  • listen to ideas from a new Disability Advisory Committee that includes people with disability.
  1. Clear information about roles

The Australian Government should:

  • make sure the support systems work well together, including the NDIS
  • set up clear roles for all government departments.
  • check the NDIA guidelines and find ways to make the NDIS rules and laws better.

The proposal suggests the establishment of a Disability Intergovernmental Agreement (IGA) to foster collaboration among governments, ensuring efficient and beneficial use of disability funding.

A proposed Disability Outcomes Council would independently oversee and hold all governments accountable for investments, delivery, and outcomes. This aims to provide people with disabilities the certainty that necessary supports are available when needed. All systems have workers who understand disability and put people first.

It is recommended that governments should make sure that all staff have good skills and training in disability. The government and Commission should report on workplace culture and skills.

  1. Learn about what works

All governments should:

  • share costs to get good information about disability across Australia
  • report on this information across all systems.
  • work with the Commission to make decisions about supports that work well.

Investment in research, evaluation and knowledge will help demonstrate the value of the NDIS to governments and taxpayers and help participants meet their goals through innovative and evidence-based supports.

Making changes over 5 years
  1. Plan how to make the changes

Government departments should work together to test new ideas from the NDIS Review and make sure changes work well for people with disability.

  1. Plan changes to the law

The government should work with the NDIA and the Commission to plan changes to the law.

  1. Make sure changes are fair and easy for everyone

The Australian Government should:

  • agree on a plan to make changes.
  • test new ideas and make changes slowly so people are prepared.
  • Create a new NDIS Review Group to assist governments and agencies in making the changes.
What do these likely mean for you?

As you can see in this summary, the recommendations are significant and will have a great and positive impact on people with disability, and the disability sector as a whole.

All governments working in collaboration is key, and changes will not be immediately visible to participants supporters, and the disability community. The process includes considering recommendations, co-designing reforms with the disability community, and implementing changes gradually.

The overall goal is to improve the participant experience and ensure the Scheme’s sustainability for the future. The expansion of this work will also include incorporating NDIS Review outcomes after government consideration of recommendations.

At NGO training, we will work with our customers and the disability community to ensure a smooth transition over the reform. We will continue to update you with relevant information as it is released and update any of our training and support in line with these reforms.


Written by Amanda Robinson

Amanda’s expertise lies in disability, mental health, aged care and navigating the complex terrain of the Disability Sector. She is a passionate advocate, a strategic leader, and a catalyst for positive change.


Gold Coast Business Excellence Awards 2023

Gold Coast Business Excellence Awards
The NGO Training Centre team at the Gold Coast Business Excellence Awards

NGO Training Centre Shines as Finalists at Gold Coast Business Excellence Awards 2023

On Saturday, December 2nd, 2023, our team at NGO Training Centre experienced an exciting celebration at the Gold Coast Business Excellence Awards as finalists in the category of Education, Training, and Employment. Sponsored by Study Gold Coast, this prestigious award marked recognition for businesses that have proven outstanding contributions to the Gold Coast business arena.

The Gold Coast Business Excellence Awards stand as the region’s most comprehensive and esteemed business awards program, providing specific and impactful benefits to the broader business community on the Gold Coast. These awards are a testament to the commitment and excellence displayed by businesses that strive for innovation, growth, and success.

The Education, Training, and Employment Award, for which NGO Training Centre was a finalist, is a distinguished honour reserved for businesses that have showcased remarkable growth and success through excellence in these sectors. The finalists in this category demonstrated a profound understanding of the value of a skilled workforce, delivering innovative and world-class offerings while wholeheartedly committing to nurturing future leaders and retaining talent on the Gold Coast.

A heartfelt congratulations to all the finalists and winners who contributed to the evening’s vibrant atmosphere. The event was a true celebration of the diverse and dynamic business landscape on the Gold Coast.

NGO Training Centre expresses sincere gratitude to our team for their ongoing passion and commitment, and the support of our customers, who continue to trust in our services and work alongside us to strive for excellence. Without you, we would not be here to celebrate this prestigious event!

As we continue our mission of making a positive impact in the disability sector, the acknowledgment received at this event serves as both inspiration and confirmation of our dedication to excellence in the education and training environment, and every one of our current and future customers. Cheers to you!


NDIS Worker Screening Checks

NDIS Worker screening requirements

NDIS Worker Screening Checks

All states and territories have started implementing the new NDIS worker screening arrangements as part of a national approach to worker screening.

Now that the new national worker screening arrangements have started, registered NDIS providers are required to only engage workers with an NDIS worker screening clearance in certain roles (called ‘risk assessed roles’).

However, states and territories have different arrangements for when a worker must apply for an NDIS Worker Screening Check.

Please check the transitional and special arrangements that apply in your state or territory to determine when your workers will need to have an NDIS worker screening clearance.

The transitional and special arrangements specify alternative checks and clearances that are acceptable pending the availability of the NDIS Worker Screening Check.

We will keep you updated on any changes and new requirements for your staff as we hear them.

Stay tuned!

Written by Amanda Robinson

Amanda’s expertise lies in disability, mental health, aged care and navigating the complex terrain of the Disability Sector. She is a passionate advocate, a strategic leader, and a catalyst for positive change.


The Dazzling Business News Australian Young Entrepreneur’s Awards 2023

Business News Australian Young Entrepreneur's Awards 2023

The Dazzling Business News Australian Young Entrepreneur’s Awards

Following on from our incredible triumph at the Business News Australia Gold Coast Young Entrepreneur’s Awards in October 2023, we felt incredibly privileged to be in the running for the prestigious Australian Young Entrepreneur Awards held at the Gold Coast. Making it into the top 100 business across Australia.

We shone alongside impressive contenders from all over the country, from Broome to Hobart, Wangaratta to Perth, Adelaide to Coolum Beach, and everything in between.
In each segment, the event spotlighted not only the financial success of the enterprises but also celebrated the remarkable creativity of the founders and the profound missions propelling them forward. It was a testament to the dynamic and innovative spirit that young entrepreneurs bring to the business landscape.
Australian Young Entrepreneur Awards founder Camilla Jansen highlights how the initiative searches the country far and wide for the most innovative, tenacious, and successful talent making an impact on business and society.
NGO Training Centre was, of course, on this list, and for this we have our incredible and dedicated team to thank, as well as our loyal and supportive customers who continue to provide essential services to people in our community who need it the most.
Another heartfelt thank you and congratulations to everyone who contributed to the success and growth of our business. We look forward to next year’s awards and the continued showcasing of the remarkable and innovative talent across our ever-evolving Australian landscape.


ADSCA Conference 2023

Irina Vishnina at the NGO Training Centre booth

ADSCA 2023

NGO Training Centre attended the Australian Disability Service Conference & Awards (ADSCA) on the 23rd of November held at the stunning Melbourne Convention and Exhibition Centre. What a great day at the conference, delivered by the delightfully witty MC, Ben Sorensen.

The Conference and awards were hosted by One Community, and recognise both excellence and innovation in the disability service sector. ADSCA is unique in that it brings a wide range of service providers together to explore topical industry themes during the day and celebrates service excellence during the evening.



At the conference, we heard from some talented speakers, including our CEO and Founder, Jasminne Hristic, who provided a deep insight into the transformative power of Artificial Intelligence (AI) in the business world. The room was jam-packed as people were immersed in the potential of AI and how it could help provide a positive impact on their business journey.

We were so fortunate to meet face to face with some of our loyal customers, who were able to provide us with some incredible feedback about how our training is changing the lives of the people that they employ, and in turn, the participants that they support. To hear this directly from our customers was a privilege- and we thank you all for your ongoing support!

Jasminne presenting at ADSCA conference about the power of AI
Jasminne Hristic presenting the Awards on stage

In the evening, the NGO Training Centre was proud to sponsor the award for Best Accommodation Provider. The Best Accommodation Provider displayed the most innovative accommodation model, promoting a life of independence and providing a ‘home’ that meets the unique needs of EVERY individual in the house.

Each finalist achieved excellence in this area, and we want to extend heartfelt congratulations to the winners – Ability SDA

We were lucky enough to help celebrate some of our customers who brought home awards on the evening for their distinguished service in the Disability Community. We are so proud of you all!

It was great to be part of celebrating and acknowledging the incredible work being achieved in the disability service sector.

A HUGE shout out to all of the incredible award finalists, and the fantastic presenting partners, Kismet & Tender Loving Cuisine.

Jasminne with winners Ability SDA

Awards – Business news Australia Gold Coast 2023

NGO Training Centre winners at the Business News Australia Gold Coast Young Entrepreneur's Awards

Breaking Business News: NGO Training Centre Triumphs at Business News Australia Gold Coast Young Entrepreneur’s Awards!

In a momentous celebration of dedication, passion, and unwavering commitment to making a positive impact, we emerged victorious in the Professional Services category at the prestigious Business News Australia Gold Coast Young Entrepreneur’s Awards in October 2023!

This well-deserved recognition reflects six years of continuous effort in supporting Disability Support Organisations across Australia, striving to enhance the standards of care and support for people with disability in our community.


We have continued to grow, and now support over 30,000 learners across Australia.
Our impact extends to nearly 500 organisations, the resounding effect of our commitment to promoting exceptional service and quality support. The number continues to grow steadily, showing our dedication to expanding our positive impact across the disability sector.

Business news Australia Gold Coast 2023

The driving force behind this remarkable achievement is our team at NGO Training Centre, a group of individuals who embody passion, commitment and excellence. Each member has played a crucial role in contributing to the success of the organisation, and their collective efforts have met this well-deserved recognition. A huge congratulations to the entire team for their unwavering commitment to making a difference in the lives of those who need it the most.

We would like to extend a heartfelt thank you to our incredible customer base. We recognise that without the trust and support of our valued customers, such success would not be possible.

To the dedicated customers who have been a part of this journey, NGO Training Centre acknowledges that their success is intertwined with the success of those they serve. In the words of our CEO and Founder, Jasminne Hristic, “Your success is our success,” reinforcing the belief that the achievements of the NGO Training Centre are reflective of the collective accomplishments of the organisations and individuals they support.

We are so proud and look forward to the final celebration in November.

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