In the disability and aged care sectors, safe medication management is a critical responsibility. Providers must ensure that staff who assist participants or ageing individuals with medication are competent, confident, and fully aware of their obligations.
While there is no nationally mandated prescribed training requirement from the NDIS Quality and Safeguards Commission or the Aged Care Quality and Safety Commission, both frameworks emphasise ongoing competency. Providers are responsible for verifying that workers have the necessary knowledge and skills, and many organisations implement regular refreshers as best practice to maintain high standards, reduce risk, and meet insurance or audit expectations.
NGO Training Centre offers targeted, high-quality online courses specifically designed for disability support professionals and aged care workers. These concise modules deliver essential knowledge created by experienced Healthcare professionals, helping providers demonstrate staff competency while supporting safe, person-centred care.
Tailored Courses for Aged Care Providers
NGO Training Centre provides a two-part Assisting Individuals with medication course series dedicated to aged care:
Assisting Individuals with Medication – Part 1 (Aged Care) (40 minutes)
Created by Marguerite Hoiby, a Qualified Aged Care Auditor/Assessor and Registered Nurse.
- This foundational module covers:
- What medication is and the different types
- The importance of regular medication reviews
- The specific role and legal obligations of aged care workers, and
- Dose Administration Aids (DAAs) / Blister packs and common medication risks
By completion, staff will feel more confident in their scope of practice and better equipped to prioritise the safety of ageing individuals.
Assisting Individuals with Medication – Part 2 (Aged Care) (40 minutes)
Created by Marguerite Hoiby, a Qualified Aged Care Auditor/Assessor and Registered Nurse.
- Building on Part 1, this module focuses on practical safety:
- The “10 Rights” of medication assistance framework (current best practice approach)
- Phases of support and step-by-step processes tailored to individual needs
- Best practices for handling, storing, and disposing of medication, and
- Recognising and responding to side effects, adverse events, incidents, and errors.
Together, these two 40-minute courses provide comprehensive training that aligns directly with the Aged Care Quality Standards and the Guiding Principles for Medication Management in Residential Aged Care Facilities.
Tailored Courses for NDIS Providers
For disability support professionals, NGO Training Centre offers a parallel NDIS-specific series:
Assisting Participants with Medication – Part 1 (NDIS) (35 minutes)
Created by Hayley Assaf, Registered Nurse and Qualified NDIS Lead Auditor.
- Content includes:
- Understanding medications and their types
- The importance of medication reviews
- The role and obligations of disability support professionals, and
- Dose Administration Aids (DAAs)/ Blister packs and common risks.
- Staff gain the foundational knowledge needed to support NDIS participants safely and within scope.
Assisting Participants with Medication – Part 2 (NDIS) (40 minutes)
Also created by Hayley Assaf.
- This module explores:
- The “10 Rights” of the medication assistance framework (current best practice approach)
- Key phases and steps of medication support based on participant needs
- Safe handling, storage, disposal, and incident response procedures
These NDIS-focused courses align with the NDIS Practice Standards (particularly the Provision of Supports Environment) and help providers meet expectations for worker competency and to minimise risk.
Why Choose NGO Training Centre Courses?
By incorporating NGO Training Centre’s medication management courses into your staff development program, you strengthen your organisation’s commitment to safety, reduce medication-related risks, and build a more capable and confident workforce. When you choose us, you choose:
- Expert-led and sector-specific content – Developed by registered nurses who are also qualified auditors, ensuring content reflects current standards and real-world audit expectations.
- Convenient and flexible courses – Short courses (35–40 minutes each) that staff can complete online at their own pace, ideal for new employee induction, annual refreshers, or targeted upskilling.
- Evidence of competency – Certificates of completion provide clear documentation for internal records, audits, or verification processes.
- Cost-effective compliance support – Helps providers demonstrate due diligence in maintaining staff knowledge without the expense or disruption of lengthy face-to-face training.
Explore our disability and aged care training packages for organisations, and equip your team with the skills they need to deliver exceptional, safe, and compliant care.
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Author: Matthew Crawford, PGCert(Bus)
Matt has over a decade of experience in B2B sales and business development and with a passion for human services, is deeply committed to driving meaningful solutions within the disability sector. His commitment to improving service quality and his deep understanding of client needs make him a trusted partner in advancing the capabilities of organisations that support people with disability across Australia.
