What happens to your organisation when that key person walks out the door?
For many disability and aged care providers, the honest answer is uncomfortable. And I can tell you, it has happened to the best of us. A single resignation can take years of knowledge, relationships, and all of those little ‘things’ that really weren’t so little, putting continuity of care for the people we support at risk.
That’s why we developed ‘Knowledge Management and Succession Planning’, part of our Specialist Leadership series at the NGO Training Centre. We are delighted to introduce Bronwyn Herbertson as the Subject Matter Expert behind it.
Bronwyn is an ISO and NDIS Auditor, a Solicitor and an Associate of Engels Floyd Quality Consulting. She has extensive experience in the disability and human services sector, which she brings to her work as an auditor and consultant. Her career spans senior management, policy, compliance, contract management, business development, and governance, giving her a unique, well-rounded perspective on what service providers need to achieve best practice.
Bronwyn is passionate about training and education, and about ensuring every provider understands their legal, ethical, and legislative responsibilities. That blend of legal expertise, audit experience and hands-on leadership makes her the ideal guide for a topic that sits at the heart of good governance.
I had the pleasure of working with Bronwyn when I was an advocate at TASC Community Legal Centre in Toowoomba, QLD. She was always an incredible wealth of knowledge, a passionate advocate and leader, and an all-round amazing human. We are proud to have Bronwyn on our governance team at the NGO Training Centre.
About the Course
In this 45-minute course, learners gain a thorough understanding of knowledge management and succession planning, and why both matter so much for disability service providers.
The course covers:
- The challenges of putting knowledge management and succession planning into practice, and practical strategies to overcome them
- Effective methods for managing knowledge and data, including your responsibilities to protect the personal information of participants and employees
- Practical record-keeping tips and the benefits of strong knowledge management
- Cybersecurity threats and how to prepare for them
- The risks of inadequate succession planning, three succession planning models, and the requirements for NDIS-registered organisations to ensure continuity of care
Whether you are a CEO, board member, manager, or team leader, this course will help you protect your organisation’s knowledge and prepare for whoever comes next.
Learn more about all our brilliant Subject Matter Experts on our About Us page.
