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12-SUPPORT-COORDINATION-BUNDLE - NDIS Disability Support Training Course Australia - NGO Training Centre

Support Coordination Course Bundle

Name: Support Coordination Course Bundle
SKU: 7202
Price: 213.00 AUD
Availability: InStock
Rating: 4.63 (54 reviews)

Rated 4.63 out of 5 based on 54 customer ratings

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Original price was: AU$267.00.Current price is: AU$213.00.

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Someone else or my team

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Course Duration: 2 hrs
Accessible for: 93 days

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SKU: 7202 Categories: Pathway, Support Coordination Tag: 2 hrs

This course bundle includes our 3 Support Coordination courses:

– Support Coordination – Part 1

– Support Coordination – Part 2

– Support Coordination – Part 3

This three-part course bundle offers a detailed exploration of Support Coordination within the NDIS framework.

Part 1 covers the fundamentals of Support Coordination, its evolution with NDIS, and the role and activities of Support Coordinators. It also addresses challenges, differences from case management, and conflict of interest management.

Part 2 focuses on participant consent, the planning process, and how to use NDIS funding effectively, including travel support and the phases of support coordination.

Part 3 delves into managing NDIS plan budgets, including tools for budget calculation, distinguishing billable from non-billable activities, and guiding effective support delivery while managing time.

Who Can Benefit from This Training?

Our Support Coordination Bundle is ideal for:

– New and emerging support coordinators wanting a structured, detailed introduction to the role.

– Experienced professionals looking to refresh their knowledge and standardise their practice with current NDIS frameworks.

– Team leaders and managers who want to build organisational capacity and ensure consistent, quality support coordination delivery.

– Plan managers, social workers and allied health practitioners aiming to understand the intersection between planning and support implementation.

Why Professional Support Coordination Training Matters

Investing in support coordination training — such as the Support Coordination Bundle — ensures that professionals responsible for plan implementation have:

✔ Deep Knowledge of the NDIS

Understanding how support coordination is funded, how plans are structured, and how reasonable and necessary supports are identified is essential for quality service delivery. Find out more via the NDIS.

✔ Clarity on Roles & Responsibilities

Support coordinators must distinguish their duties from other roles such as case managers or local area coordinators. Training clarifies these boundaries and promotes best practice.

✔ Skills in Budget Management

Effective support coordination includes helping participants understand how to manage their NDIS plan budget, distinguish between billable and non-billable activities, and optimise funded supports in real-world contexts. This is a key focus of our third module.

✔ Enhanced Professional Confidence

By working through real scenarios, tools, checklists and practical resources, coordinators can sharpen their skillset, reduce uncertainty, and deliver better outcomes for the people they support.

Conclusion

Support coordination plays an essential role in helping NDIS participants design, navigate and implement their plans to achieve meaningful outcomes. High-quality training — like the Support Coordination Bundle — equips professionals with the skills, knowledge and confidence to make a real difference in participants’ lives while navigating the complexities of NDIS frameworks.

After this support coordination training you will be able to:

Part 1

1. Know what Support Coordination is, and identify the key experiences and qualities of Support Coordinators

2. Know who can access funding for Support Coordination and the process for determining eligibility for these supports

3. Describe key activities and responsibilities of Support Coordinators

4. Identify some common challenges and misconceptions related to the role and know how to address them

Part 2

1. Understand consent required to access information about a participant and their NDIS plan

2. Review NDIS plan information, interpret participant goals, and understand how they link to supports in the plan

3. Know how the NDIS funds travel for participants and providers

4. Identify three phases of support coordination activities to understand, action, and monitor NDIS Plan implementation

Part 3

1. Assist participants in understanding their NDIS plan budget and how to manage it when working with providers

2. Utilise budget calculation tools and resources to determine the available service hours for supports

3. Identify and effectively track billable and non-billable activities

NDIS support coordinator course: 3 online parts, 2 hours

This support coordinator course takes you through the whole role in three short online courses: what support coordination is, how to work from a participant’s plan, and how to manage budgets and billable time. It suits people starting out as support coordinators and experienced coordinators who want their practice standardised.

You get three courses, three assessments, three certificates of completion and a practical toolkit of checklists, factsheets and a budget template.

What’s in the bundle

Part 1: Fundamentals: What support coordination is, who can access funding, the role and key activities, how it differs from case management, and managing conflicts of interest – 40 minutes duration.

Part 2: Plans and consent: Participant consent, reading a plan and linking goals to supports, how travel is funded, and the three phases of support coordination (understand, action, monitor) – 40 minutes duration.

Part 3: Budgets and billing: Explaining a plan budget to participants, calculating available service hours, and tracking billable and non-billable activities – 40 minutes duration.

Each part ends with a 10-question assessment and a certificate of completion.

The three levels of support coordination

NDIS participants can be funded for support coordination at different levels, and a coordinator needs to know which one applies:

Support connection: short-term help to start using a plan and link with providers.
Support coordination: ongoing help to build the participant’s ability to coordinate their own supports.
Specialist support coordination: for participants with more complex needs or risks, delivered by coordinators with the relevant specialist skills.

Part 1 includes a Support Coordination Levels and Activities Matrix so you can see how activities differ across the levels.

What you’ll be able to do

Explain support coordination and the difference between coordination, case management and local area coordination.
Check consent before accessing a participant’s plan and information.
Read a plan, interpret the participant’s goals and link them to funded supports.
Understand how participant and provider travel is funded.
Work through the three phases of coordination: understand, action and monitor.
Explain a plan budget to a participant and calculate the service hours available.
Separate billable from non-billable activities and keep accurate records.

Toolkit included

The three parts come with practical resources, including:

Support Coordinator’s First Meeting Checklist
Budget Template Spreadsheet
Support Coordinator Tool Kit
Support Coordination Billable Hours Cheat Sheet
Activity Based Billable Guidelines
Support Coordination and Advocacy Checklist
NDIA factsheets on support categories and transport funding

Who this support coordination training is for

New and aspiring support coordinators who want a structured introduction to the role.
Experienced coordinators refreshing their knowledge or aligning practice across a team.
Team leaders and managers building consistent support coordination delivery.
Plan managers, social workers and allied health practitioners who work alongside coordinators and want to understand how plans are put into action.

Do you need a qualification to be a support coordinator?

Requirements depend on the level of support coordination and on whether the provider is registered. Check the current NDIS Commission registration requirements and the NDIA guidance on support coordination, and speak to your employer.

NGO Training Centre is not a Registered Training Organisation, and this course does not lead to a nationally recognised qualification. It’s online workforce training that builds the practical knowledge a coordinator uses day to day, and each part issues a certificate of completion. If you need a nationally recognised qualification, you’ll need to study with an RTO. Many people complete our course alongside one.

Support coordination course FAQs

What does a support coordinator do?
A support coordinator helps an NDIS participant understand their plan, connect with providers, build their ability to manage their own supports, and monitor how supports are working.

How long does the course take?
About 2 hours of e-learning across three 40-minute parts, plus a short assessment for each. You have 93 days from purchase to complete it.

Is there an assessment?
Yes. Each part has a 10-question assessment, and you receive a certificate of completion for each part.

Can I do it on my phone?
Yes. Courses work on desktop, tablet and mobile, and our app saves your progress so you can come back later.

Is it suitable for plan managers or allied health staff?
Yes. It’s useful for anyone who works with support coordinators and needs to understand how plans are put into action.

Can I buy it for my team?
Yes. Choose “someone else or my team” at checkout, or see our disability team training packages.

Can I buy the parts separately?
Yes – see our main course page for more info. The bundle saves you money, approximately 20% off the combined cost of the individual courses.