The NDIS Quality and Safeguards Commission is stepping up its game, banning a record number of providers doing the wrong thing, and handling an unprecedented wave of complaints last financial year. This comes after a significant funding boost from the Albanese Government.
Minister for the NDIS, Bill Shorten, recently released the Commission’s 2024-25 Corporate Plan, revealing a huge spike in complaints and reportable incidents—up 78.2% and 47.3%, respectively. Shorten credits this rise to Labour’s investment in doubling the Commission’s workforce and upgrading outdated phone and IT systems.
The Commission’s campaigns, collaborations with the ACCC, and new social media channels have made it easier for NDIS participants to voice their concerns. Between April and June 2024, the Commission received 8,303 complaints, a sharp increase from 2022 under the previous government.
In the first half of 2024, the Commission issued 62 banning orders, over 25% more than last year, targeting non-compliant providers and workers. Thanks to a $160 million investment in new technology systems, the Commission is now better equipped to regulate and protect both participants and the Scheme.
“The Commission is now properly set up to ensure safe, quality services for NDIS participants,” said Shorten. You can read the full media release here: https://ministers.dss.gov.au/media-releases/15876
💪🏼 Ensuring full compliance and that your staff are thoroughly trained and competent is crucial to delivering the highest quality care to participants. Remember, the NGO Training Centre is here to support all your training needs, so you can focus on what matters most—providing exceptional care without worry.
The 2024-2025 Corporate Plan is now available on the NDIS Commission website: https://www.ndiscommission.gov.au/about/corporate-documents#paragraph-id-7819
Written by Amanda Robinson, B.A., MMentalHealth Prac.
Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.
