New Changes Coming to NDIS Provider Identity Verification Process
Starting mid-2025, the National Disability Insurance Scheme (NDIS) will be rolling out a new way for providers to verify their identity. These changes aim to strengthen how they check who’s interacting with the system, making things safer for everyone involved.
Right now, providers and their staff use PRODA to verify their identity when connecting with the NDIA. But soon, they’ll be transitioning to a new system called myID, alongside the Relationship Authorisation Manager (RAM).
What is myID and RAM?
myID (formerly myGovID) is the Australian Government’s Digital ID app. It’s a simple, secure way to prove your identity online and can be used across a range of government services. RAM, on the other hand, is an authorisation service that allows you to act on behalf of a provider in online services when linked with your myID. Other services, like the Australian Business Register and My Aged Care, already use RAM, making it a trusted and secure option.
Together, myID and RAM will help reduce the risk of identity fraud within the NDIS system, ensuring better protection for providers and participants alike.
What do providers need to do?
All staff members who use NDIS systems will need to create their own myID account. Don’t worry, they’re giving you plenty of time to get ready, and you can start setting up your myID account now. If you have an existing PRODA account, you can link it to your myID.
Here’s how you can get started with myID:
- Download the myID app – It’s available on both Apple and Android devices.
- Set up your Digital ID – You’ll need a smart device, a personal email address, and some identity documents.
- Choose the right identity strength – To access NDIS systems, you’ll need at least a standard identity strength. If you’re a principal authority (the person responsible for the business), you’ll need a strong identity strength. Most employees will only need the standard strength.
Why is this important?
It’s crucial to protect your Digital ID, as it holds sensitive personal data across services like tax and health. Sharing it could allow others to access your information, so make sure to keep it secure.
The NDIA will be sharing more detailed instructions as it gets closer to the 2025 transition, so stay tuned for updates.
For those needing assistance with myID, visit the myID website for support: https://www.myid.gov.au/how-set-myid
If you have any questions about linking your myID to PRODA, call 1800 700 199 and select option 1.
NDIS Quality Safeguards Commission (NQSC) Transition
Later in 2025, the NDIS Quality Safeguards Commission will also move from PRODA to RAM. We’ll keep you updated on these changes as well as we hear more.
Written by Amanda Robinson, B.A., MMentalHealth Prac.
Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.
