People aren’t generic
Perhaps the biggest issue is that disability and aged care are fundamentally human industries.
The strengthened Aged Care Quality Standards emphasise person-centred care that accounts for an individual’s needs, goals, preferences, identity, culture, and life experiences.
Good training needs to help workers understand how those principles translate into what they actually do.
It needs scenarios.
It needs context.
It needs practical examples.
It needs to challenge assumptions.
And it needs people with genuine subject-matter expertise asking the uncomfortable question:
“Would this actually help a worker make a better decision when it matters?”
AI can help create those materials.
But someone who understands the work needs to be checking them.
The problem isn’t AI. It’s using AI instead of expertise.
Let’s be clear, though: AI isn’t the villain here.
Used properly, it is an incredibly useful tool.
It can help trainers brainstorm ideas, simplify complex information, develop draft scenarios, create question banks and speed up administration.
The problem comes when organisations and/or training resource creators decide that because AI can produce 10,000 words about disability support, they don’t need the person who actually understands disability support.
That’s when efficiency starts becoming a false economy.
As Marguerite puts it:
“The warning signs (of AI training content) are pretty obvious: no subject matter experts, no Standards mapping, and no evidence of version control or competency. This then leaves providers exposed and non-compliant. So be very careful.”
And that’s really the point.
AI-generated training might look professional. It might sound professional. It might even be completely correct (by some miracle).
But unless someone with the right expertise has checked it, how do you know?
In disability and aged care, “probably right” isn’t a particularly reassuring training standard. In fact, that’s simply not acceptable.
When the people being trained are responsible for the safety, dignity, rights and wellbeing of vulnerable people, human expertise shouldn’t be an optional extra.
AI can be in the room.
Just make sure there are genuine human experts in there too.
