We simply couldn’t be prouder of our own Amanda Robinson! ❤️
Amanda has been named one of just two finalists for the Victorian Disability Awards 2026 Lifetime Achievement Award!
It’s a huge and thoroughly-deserved recognition of a career dedicated to advocating for people with disability, driving positive change and making a lasting impact across the sector.
We see Amanda’s passion and genuine care every day at the NGO Training Centre, but her impact reaches far beyond our organisation. Throughout her career, she has touched countless lives through her work in disability rights, advocacy, leadership, education, training and workforce development.
Congratulations, Amanda! We absolutely adore you and all that you do.
Being recognised at this level is an incredible achievement and so well deserved. We’ll be cheering you on all the way to the awards later this month!
And we also wish to congratulate all the other finalists and nominees for the Victorian Disability Awards on your profound impact within the community!
From 10 December 2026, the rules on automated decisions change. Privacy Act changes mean providers using automated tools to make significant decisions must say so in their privacy policy.
A second wave of reforms, released as an exposure draft on 31 August 2026, would also widen what counts as personal information and tighten the rules on consent.
Here’s what disability providers need to know, and what to do before the end of the year.
10 December 2026 – automated decisions
The Privacy and Other Legislation Amendment Act 2024 has passed. From 10 December 2026, your privacy policy must disclose when you use AI or a computer program to make a decision that could significantly affect a person’s rights or interests, and that program uses personal information to do it.
For disability providers. Check any software that
screens or prioritises referrals and intake
allocates supports, hours or accommodation
scores risk or flags behaviours, or
informs incident escalation or restrictive practice decisions.
If a tool uses participant information and shapes an outcome that matters in someone’s life, it likely belongs in your policy.
The exposure draft of the Privacy Amendment (Personal Data Protection) Bill 2026 would define personal information as anything that relates to an identified or reasonably identifiable person. That is broader than today’s test, and it could bring more of what providers hold into scope, from case notes to app and device data that can be linked back to someone.
Genomic information would also be named as both sensitive information and health information. Genetic information is already covered, so this mostly removes any doubt.
Consent has to mean something
Under the draft, consent must be voluntary, informed, current, specific and unambiguous.
Pre-ticked boxes, opt-out models and one broad form covering every possible future use are unlikely to be acceptable. Consent can still be implied where a person’s conduct makes it clear and the purpose is obvious from context.
This can be a big change for disability services, where a single intake pack often bundles consent for sharing with the NDIA, other providers, family and researchers. Each purpose will need to stand on its own, so a person can say yes to one and no to another.
It also fits naturally with supported decision-making. Specific, current consent is consent a person can understand, revisit, and change, with support where they want it.
If you run or join research
The current health and medical research exceptions would be replaced by one human research exception.
To rely on it, research must be reviewed, approved and monitored under the National Statement on Ethical Conduct in Human Research and follow new guidelines from the Privacy Commissioner.
Projects that never needed ethics approval before may now need a Human Research Ethics Committee to sign off. The exception only starts once those guidelines are in place.
What to do now
1.Map your tools. List every system that uses personal information to make or shape decisions about participants, and ask whether the outcome significantly affects them.
2. Update your privacy policy before 10 December 2026. Say plainly which decisions involve automation and what information they use. An Easy Read version helps the humans it’s about.
3. Audit your consent forms. Pull apart bundled consents, remove pre-ticked boxes and build in review points so the consent stays current.
4. Brief your team. Staff need to know personal information is likely to cover more than it used to.
5. Watch the bill. Consultation on the exposure draft closed on 18 September 2026, and the final version may change.
We will keep you updated with any changes as they arise. Keep your eye out on our In The News page!
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Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
From 1 October 2026, the NDIA will begin reducing participant budgets in two support categories under the new NDIS laws.
These changes are:
Social, Economic and Community Participation, and
Improved Daily Living Skills.
Reductions apply as plans are created or reassessed from 1 October 2026, or renewed from 1 February 2027. Over the next 12 months, the change will roll through your participant base plan by plan. Some of the participants you support will feel it next month. Others won’t feel it until well into next year.
The NDIA has been clear that the impact will differ for every participant, because every plan is built on individual goals, circumstances and support needs. No flat percentage will let you forecast the effect. You’ll learn it one plan at a time.
What’s protected?
Some supports within these two categories won’t be affected. These include employment supports, disability-related health supports, high intensity supports, and intensive and complex behaviour supports.
Outside these categories, the NDIA has confirmed other parts of participant plans won’t change. That includes essential day-to-day supports like help with eating, drinking, dressing, toileting, laundry and cleaning, as well as nurse care, medication support, home and vehicle modifications, personal mobility equipment and specialist disability accommodation (SDA).
The NDIA has said a full list of unaffected supports will be published shortly. Until it is, treat anything outside the confirmed list with care and avoid telling participants their supports are safe unless you know it.
What this means for your service
If a large share of your revenue sits in community participation or daily living skills, now is the time to look at the numbers. Group programs, community access, life skills, and capacity-building services are the most exposed. A program that runs well at ten participants may struggle at six, and that drop could arrive gradually and unevenly across the year.
Here are a few practical steps worth taking now:
Map your exposure. Identify which participants are funded through the affected categories and when their plans are due for reassessment or renewal. That gives you a rough timeline of when the change will reach each person.
Review your service agreements. Check your notice periods, cancellation terms and the process for adjusting supports when funding changes. Participants will need clear, written information about any changes to their services.
Prepare your frontline staff. Support workers are often the first to hear a participant’s worry. Give them accurate, simple information and a clear path for passing questions on.
Plan for workforce and rostering changes. Reduced hours across several participants can add up quickly. Early planning gives you more options than a sudden restructure.
Talk with support coordinators. They’ll be managing these conversations across multiple providers and will value knowing what you can and can’t adjust.
Throughout all of this, your obligations under the NDIS Code of Conduct and the Practice Standards don’t change. Participants have the right to make informed choices about their supports, including choosing to spend a reduced budget elsewhere. Advice should be honest and in the participant’s interest, not shaped by what keeps your roster full.
Reviews, reassessments and variations
This change isn’t a reviewable decision. Unfortunately, participants can’t challenge the reduction itself through an internal review.
Participants can still request a plan reassessment or plan variation if their circumstances change. The NDIA may consider a reassessment where there has been a significant and ongoing change in a participant’s
ability to complete daily activities
living arrangements
education or employment circumstances, or
available informal supports.
Your role in this is important. Clear, accurate progress reports and case notes often show how someone’s needs have changed. Keep your documentation current and specific.
A word of caution, though.
A reassessment request should reflect a real change in circumstances. Encouraging participants to request one simply to recover lost funding puts them in a difficult position and puts your service at risk.
A new pathway for 24-hour support
The NDIA will introduce a new plan variation pathway for participants with high support needs who require 24-hour disability support. Details haven’t been released yet. If you provide SIL or other round-the-clock supports, watch for this closely, as it may shape how these participants can respond if their plans change.
We hope this information helps you prepare for the changes ahead.
We will keep you updated and break down the latest news and explain what it means for you, as a provider, as it arrives at our desk.
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Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
The Australian Government has confirmed that support coordination will move to a new commissioned model from 1 July 2028.
What’s happening
The Australian Government has confirmed that support coordination will move to a new commissioned model from 1 July 2028.
The Department of Health, Disability and Ageing and the NDIA have released a consultation paper on the new Support Coordination and Connection (SCC) service, and they want to hear from providers and support workers before the design is settled.
Submissions are open now and close on 2nd October 2026.
Right now, participants use funding in their own plans to access support coordination from an open market of around 11,000 support coordinators. Under the proposed model, the NDIA would directly commission organisations to deliver SCC services across defined regions, and participants would no longer hold that funding in their plans.
The reform responds to long-running concerns about inconsistent quality, unclear role boundaries, conflicts of interest where one organisation delivers both coordination and direct services, thin markets in regional and remote areas, and the limits of the current hourly fee-for-service model.
The proposed service sits at two levels. These are:
SCC is for people who need ongoing help to connect with and coordinate their supports.
SCC+ is for a smaller group of people with very complex circumstances, higher safety considerations and a higher risk of losing connection to services.
The paper is also clear about what the service would not do – workers would not make decisions for people, manage their money, provide advocacy, or deliver crisis response.
What it means for providers
The biggest shift is from an open market to a commissioned one.
The NDIA’s early preference is a lead organisation model, where one organisation per region is responsible for delivering or coordinating all SCC services in that area. That would mean fewer approved providers, a formal procurement process expected before mid-2028, and contracts carrying consistent national standards, performance reporting and a defined governance framework.
The paper flags partnerships and sub-contracting as ways specialist and community-controlled organisations could stay involved, particularly in thin markets and for culturally specific support.
What it means for the workforce
The NDIA has said it recognises the expertise, skills, and relationships held by current support coordinators and psychosocial recovery coaches, and continuity of trusted relationships is a priority for the transition.
Some current organisations will become SCC providers and others will not, and there may be opportunities for current staff to move into SCC worker roles. Psychosocial recovery coaches are likely to have a pathway into SCC work for people with psychosocial disability.
Nothing changes before 1 July 2028, and current arrangements continue until then.
Have your say!
This is early thinking, not a final design.
The consultation questions ask directly about workforce, quality, safeguarding, regional access and what would make transition smooth. If you coordinate supports, or work alongside people who do, your living experience of the current system is exactly what the department is asking for. You can make a written submission or submit a video, including in Auslan.
Submissions close 2nd October 2026. You can make your submission through the Department’s consultation page: Make a submission on the SCC reform
This is IMPORTANT! NOW is the time to have your say.
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Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
We’re incredibly proud and grateful to share that the NGO Training Centre has once again been recognised in the Gold Coast Business Excellence Awards, taking out the Education & Training category for August 2026!
We’re so proud of our team and everything they continue to do to support quality training across Australia’s disability and aged care sectors.
But this recognition is about more than just our team. It’s also a reflection of the incredible customers, organisations and professionals who choose to learn with us, trust us with their training needs, and do such important work every day. We genuinely couldn’t do this without you.
A huge thank you to the Gold Coast Business Excellence Awards for recognising businesses making a difference in our community, and congratulations to all the other winners and nominees. The talent, passion and dedication across the Gold Coast business community is something we’re incredibly proud to be part of.
Most of all, thank you to our amazing community for being part of our journey. We’re excited to keep growing, innovating and supporting the people who make such a difference in the lives of others.
THANK YOU SO MUCH!
Pictured above are Jasminne Hristic (Managing Director, NGO Training Centre) and Nico Hristic (Chief Operating Officer, NGO Training Centre) gratefully accepting the award at today’s wonderful celebration event.
On 20 August 2026, the government confirmed that the Commonwealth Home Support Programme (CHSP) will keep operating in its current form until at least 30 June 2029.
After two years of uncertainty, home support providers finally have an answer.
On 20 August 2026, the government confirmed that the Commonwealth Home Support Program (CHSP) will keep operating in its current form until at least 30 June 2029. The plan to fold CHSP into Support at Home has been put on hold. For the roughly 1,300 organisations delivering these services, the program they depend on is staying for now.
The merger was expected no earlier than July 2027, and the prospect had shaped provider decisions for some time. Services held off on hiring, deferred investment, and in some cases stepped back from delivery altogether because they could not see a stable future. Several local councils said uncertainty directly led them to withdraw from CHSP. I personally know of two important services here in the Loddon-Mallee, VIC that relinquished their funding because of the proposed changes and uncertainty about the future of funding under their service categories.
At least now, a little late for some, the extension removes the immediate cause of that hesitation and gives providers a firm horizon to plan against.
What the decision covers
We have broken it down for you:
CHSP continues as a standalone, block-funded program until at least 30 June 2029.
The plan to merge it into Support at Home, previously expected from July 2027, has been dropped.
Services stay the same: domestic assistance, shopping, Meals on Wheels, transport, home maintenance, social support, and allied health.
Around 830,000 ageing Australians use these services, and close to 40% of them live outside the major cities.
The provider base is unchanged, taking in state and local governments, not-for-profits, and community groups.
The reasoning behind the reversal is as significant as the decision itself. A Senate inquiry had recommended that CHSP remain separate and block-funded, and the sector had warned that Support at Home was already struggling to meet existing demand. Adding 830,000 more people to it would have compounded that strain.
Health Minister Mark Butler framed CHSP as doing something Support at Home was never built to do, keeping people well and independent before they need more intensive care. CHSP is now being treated as a program with its own purpose rather than a temporary arrangement waiting to be absorbed.
Which is good news for all.
What it means in practice
The clearest benefit is planning certainty.
Providers now have a defined period to work with, making it possible to commit to staff, set realistic budgets, and hold service levels steady rather than managing everything with hesitation about the future. For regional and remote services in particular, where a single provider often serves an entire community, continuity to 2029 protects ageing individuals with no other options in their local communities.
The extension does not fix the sector’s financial pressures, and providers should not read it as though it does. Funding has been tight, and many organisations are still operating under contracts written years ago that no longer reflect what delivery actually costs. Ageing Australia and other sector bodies welcomed the announcement while keeping this messaging clear.
Two more years of certainty is worth having, but it does not change the costs of a service that was already running close to its last dollars.
The consultation is where the detail sits
The government has committed to consulting this year on the program’s long-term future, and that process will matter more to most providers than the extension itself.
Three questions are open:
Block funding: whether it continues, given it is the model community providers are structured around, and the one most want to keep.
Client contributions: where the balance falls between a fair contribution and a fee that puts services out of reach for the people who need them.
Early intervention: the role of low-level support in keeping people healthier for longer and easing pressure elsewhere in the system.
These decisions will determine what CHSP looks like beyond 2029 and how sustainable it is to deliver. Providers who want to influence funding models, contribution settings, and contract terms will need to engage with the consultation while it is live rather than waiting to see what emerges from it. Make sure your voice is heard. We will keep you updated when calls for submissions are made.
Where this leaves providers
The program is secure through to mid-2029, the immediate threat of absorption into an overloaded system is gone, and there is genuine room to steady operations and plan properly.
For providers, the priorities now are to:
Use the certainty to stabilise staffing, budgets, and service levels across the funded period.
Keep pressing on the cost and contract issues the extension leaves untouched.
Engage with the consultation while it is open, and make the case for the settings that keep these services viable beyond 2029.
At the NGO Training Centre, we are here to support you along the way. We will keep you updated on the latest news on our In The News page.
If your CHSP Staff need valuable training to continue to support your workforce, we are here for you.
Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
Well, it’s happened. On 18 August 2026, the Senate passed the federal government’s NDIS reform package, with the Coalition voting alongside Labor.
The bill heads back to the lower house next, and it’s expected to sail through there.
If you work in this sector, this is the biggest shake-up the scheme has seen since day one, so it’s worth understanding what’s actually changing – and what you need to do.
Before the vote, Labor put forward 63 amendments, shaped by consultation with the disability community and other parliamentarians. The whole package is aimed at two things: keeping the scheme financially sustainable and cracking down on fraud.
To put the numbers in perspective, the scheme currently costs more than $50 billion a year. These reforms are projected to save around $37.8 billion over four years, and participant numbers are expected to drop from roughly 760,000 to 600,000 by 2030.
Health Minister Mark Butler didn’t hold back, saying the scheme had become a target for “shonks and sharp practice.” NDIS Minister Jenny McAllister took a more restrained tone, describing the goal as a scheme that’s strong, safe, sustainable, and holds public confidence.
What Providers need to know
Four things here affect you directly.
First, there are new penalties for kickbacks. The legislation brings in criminal and civil penalties for providers who offer or accept them. Worth noting: this is a conduct offence, not just an administrative slap on the wrist.
Second, the NDIA gets stronger enforcement powers. The Agency can now act faster against providers doing unsafe or unethical things, so expect a much shorter gap between a concern being raised and regulatory action following.
Third, whistleblower protections are expanding. Workers who report misconduct get additional protection, which means your internal reporting culture is no longer just a nice-to-have. It’s a compliance issue.
And fourth, there’s a new escalation pathway for high-risk participants. People needing 24-hour continuous care can apply for a plan variation, aiming to shield this group from support cuts.
The eligibility shift (this is the big one)
Here’s the change that matters most, and it’s not fully spelled out in the bill yet.
From 1 January 2028, eligibility will be decided by standardised assessments of functional capacity, rather than diagnosis alone. Butler has promised to publish the new eligibility standards well before that date.
For providers, this changes the whole intake and evidence conversation. Diagnosis-led documentation just won’t carry the weight it used to. Functional capacity evidence will matter, so it’s worth starting to think about that now.
Thriving Kids and foundational supports
Butler was upfront that there’s still plenty of work to do on foundational supports, both for children over eight and for adults leaving the scheme.
He’s holding firm that Thriving Kids starts on 1 October, even though Queensland hasn’t signed up. He pointed the states back to the hospital funding agreement signed earlier this year, and to the commitments they made back in 2023. Expect some friction on this front for the rest of the year.
Not everyone’s happy
The Greens argue these changes end the NDIS as it was originally promised. Senator Jordon Steele-John put it bluntly, saying the two major parties had made a decision about disabled people without them at the table. Crossbenchers and disability advocates have called the reforms too far, too fast.
None of that, though, changes what providers now need to get on with.
What you should be doing now
Three priorities for the next six months.
1. Start by reviewing your fraud and conduct controls.
Take a hard look at any kickback arrangements, referral incentives, or related-party transactions, and identify and document them. Remember, penalties now attach to individuals, not just organisations.
2. Next, strengthen your internal reporting.
Your staff need to know how to raise a concern, who it goes to, and what protections they have. That takes real training, not just a policy sitting in a folder somewhere, and
3. Lastly, get ready for functional capacity evidence.
It’s your support staff and team leaders who’ll be documenting function day to day, which means documentation quality becomes an eligibility risk for participants and a business risk for you.
Why this comes back to training
Here’s the thing: enforcement is speeding up, and penalties are getting sharper. In that environment, your workforce’s capability is the control that really counts.
Providers who can show current, role-specific training on conduct, reporting, and documentation will handle regulatory attention far better than those who can’t.
That’s exactly what we do. NGO Training Centre builds audit-focused training for the disability and aged care sectors, aligned to the NDIS Practice Standards and the NDIS Code of Conduct.
A few of our courses that speak directly to these reforms are:
Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
If you deliver SIL supports, there is one line in the new SIL Practice Standards that will shape your next audit more than any other: decisions are made by participants, not for them.
It sounds simple. In practice, it is the hardest thing to evidence, because it is not a policy, a consent form or a signature at intake. It is what your workers do at 7am when someone changes their mind about the roster, and at 4pm when someone wants to catch the bus on their own.
That is exactly why we built our new course, Supported Decision-Making. And I will be honest with you: of everything we have released this year, this is the one I am most proud of.
Why now?
From 1st July 2026, SIL providers must be registered and must comply with the new SIL Practice Standards, adopted as a supplementary module that sits alongside the Core NDIS Practice Standards, not instead of them. You have to meet both.
The new module was co-designed. The NDIS Commission worked with Inclusion Australia and with people with disability to develop it, and tested it in real audit settings before it was finalised. That co-design shows: supported decision-making is the first outcome in the module, and the emphasis has shifted from informed consent at intake to supported decision-making as an everyday practice.
Which means an auditor is no longer only asking to see your policy. They are asking your frontline workers to describe how supported decision-making is applied, in their own words, about the people they actually support. That knowledge does not come from a briefing the week before audit. It comes from training, and from teams talking about it regularly.
What is in the course?
Supported Decision-Making takes about 35 minutes, is fully narrated, and is built around four learning objectives:
What supported decision-making is. The supported, shared and substitute framework, and why every person has the right to make decisions about their own life, their supports and the risks they are willing to take.
Communication and accessible information. Supporting each person to receive information and communicate in their preferred language and style, with practical tools: decision-making profiles, will and preference planning templates, decision-making flowcharts and communication access checklists.
Dignity of risk and informed decisions. Helping people weigh benefits and risks, and balancing duty of care with a person’s right to take reasonable risks.
Applying it in day-to-day practice. Recognising when more support is needed, understanding the recognised decision-support roles, and building a person’s decision-making skills over time.
We also offer our sincere thanks to Lusie Glogovac, Aged Care and Disability Consultant and Registered Nurse, for her expertise in developing this course.
How it lines up with the new SIL Standards
The supported decision-making outcome asks you to show that people living in a SIL arrangement understand their right to make decisions about their daily life, routines, relationships and their home, and that they actually exercise that right. The course speaks directly to that, and it does it the way auditors and workers both need: through practice, not theory.
There is a SIL scenario in the course where:
David wants to move out of his shared SIL home into a quieter one-bedroom place near a park.
His support coordinator helps him explore options, costs, visual aids and inspections, and David chooses.
The course then names the alternative plainly: if the coordinator had decided the SIL home was better value and therefore better for David, supported decision-making would have been non-existent.
That is the distinction the new module is built on, and it is the one your team needs to be able to articulate.
There is also Maria, who lives in SIL accommodation, uses a communication board and needs time to respond, facing a roster change. This is the exact everyday moment the standard is aimed at. And because so many of our customers run combined workforces, the course covers aged care too: the new model for supported decision-making under the Aged Care Act 2024, registered supporters, and what to do when a supporter speaks over the person they are meant to be supporting.
Every scenario ends the same way: what you observed, what the person said in their own words, what you did, and who you told. Which is, conveniently, exactly what evidence looks like.
What I would do now
Map your workforce. Every worker delivering SIL supports needs supported decision-making training, not just team leaders.
Train before your next audit, not before your audit date is confirmed. Mid-term audits count.
Check your evidence trail. If your progress notes do not show how a person’s will and preferences guided a decision, the practice is invisible, no matter how good it was.
Give your team the language. Workers who can explain presuming capacity, will and preference, and dignity of risk in plain words are your strongest audit asset.
Enrol your team or talk to us
Supported Decision-Making is available now as an individual course, as part of our SIL Pathway and within our Disability and Aged Care training packages, with completion records and certificates in your LMS dashboard for audit evidence or provided at the end of the course. Existing customers will already see it in their course library.
The NGO Training Centre is also hosting a Webinar on 27 August 2026, where you will hear about the requirements for registration, online self-assessment and you will hear directly from an NDIS and Aged Care Auditor, Marguerite Hoiby, who will be joining us in the session.
This isn’t just another webinar full of slides. It’s your chance to hear directly from industry experts and get answers to the questions that matter most to your organisation.
Have a question about the SIL reforms? Registration? Audits? Staff training? Evidence?
Please send it through before the webinar! Simply register for the webinar, and add your question in the field provided.
We’ll be answering as many pre-submitted questions as possible during the session, giving you practical advice you can take straight back to your organisation.
Can’t attend live?
No worries!
Register anyway and send us your questions. We’ll record the webinar and share the recording afterwards, and we’ll do our best to cover every question, even if you can’t join us live.
The NDIS is changing quickly. This is your opportunity to get practical guidance from three experts who work with providers every day, and leave with greater confidence about what comes next. We’d love to see you there!
If you are unsure where your team sits against the new SIL Standards, talk to us or join in on our upcoming webinar. It is a short conversation and it is far cheaper and less time-consuming than a corrective action.
We’ve got you covered.
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Author: Amanda Robinson (She/Her) BA, MMHealthPrac. Dja Dja Wurrung and Taungurung Country
Amanda, Head of Learning and Development and an experienced specialist in NDIS and Aged Care, promotes capability and sustainability within the disability and health sectors. With over 15 years of experience, a Master’s in Mental Health Leadership and Management, and an MBA underway, she offers extensive expertise and personal insight as someone with lived experience of disability. A military veteran and dedicated carer of a veteran, Amanda advocates for Human Rights, striving to reduce stigma and eliminate barriers for those with disability and mental health challenges. She is enthusiastic about fostering strong stakeholder relationships through her advocacy, communication, strategic thinking, and analytical abilities.
