NGO Training Centre - Online learning Center

Complaints and Reportable Incidents


Course Duration: 28 mins
Accessible for: 31 days

In this course you will learn how to receive complaints and understand why complaints are important to you, your organisation and its participants. You will also learn best practices for handling complaints.  And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.

Learning Outcomes

After this lesson you will be able to:

  1. Receive complaints
  2. Explain best practice for handling complaints
  3. Identify reportable incidents and follow procedures for reporting

Additional information

  • E-learn (28min)
  • Assessment (10 questions)
  • 4 resources:
    • Expectations of Workers Providing Services and Incident Management
    • NDIS Code of Conduct Summary for Workers
    • 6 Steps to Identifying and Responding to Incidents Poster
    • Reference Card for Incident Response, “Is Everyone Safe?”
  • Certificate of completion


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