Complaints and Reportable Incidents
AU$49.00
Course Duration: 28 mins
Accessible for: 31 days
In this course you will learn how to receive complaints and understand why complaints are important to you, your organisation and its participants. You will also learn best practices for handling complaints. And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.
After this lesson you will be able to:
- Receive complaints
- Explain best practice for handling complaints
- Identify reportable incidents and follow procedures for reporting
- E-learn (28min)
- Assessment (10 questions)
- 4 resources:
- Expectations of Workers Providing Services and Incident Management
- NDIS Code of Conduct Summary for Workers
- 6 Steps to Identifying and Responding to Incidents Poster
- Reference Card for Incident Response, “Is Everyone Safe?”
- Certificate of completion
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