Complaints and Reportable Incidents
AU$49.00
Accessible for 31 days
In this course you will learn how to receive complaints and understand why complaints are important to you, your organisation and its participants. You will also learn best practices for handling complaints. And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.
Learnings
After this lesson you will be able to:
- Receive complaints
- Explain best practice for handling complaints
- Identify reportable incidents and follow procedures for reporting
Additional information
| Duration: | 28 mins |
|---|---|
| Availability: | 31 days |
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