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Complaints and Reportable Incidents

(11 customer reviews)

AU$49.00

Course Duration: 28 mins
Accessible for: 31 days

SKU: 11265 Categories: , , , , Tag:

In this course you will learn how to receive complaints and understand why complaints are important to you, your organisation and its participants. You will also learn best practices for handling complaints.  And lastly, you will learn what reportable incidents are and how to comply with your organisation’s policy and procedures for reporting.

After this lesson you will be able to:

  1. Receive complaints
  2. Explain best practice for handling complaints
  3. Identify reportable incidents and follow procedures for reporting
  • E-learn (28min)
  • Assessment (10 questions)
  • 4 resources:
    • Expectations of Workers Providing Services and Incident Management
    • NDIS Code of Conduct Summary for Workers
    • 6 Steps to Identifying and Responding to Incidents Poster
    • Reference Card for Incident Response, “Is Everyone Safe?”
  • Certificate of completion

11 reviews for Complaints and Reportable Incidents

  1. NGOAdminWebsite Website –

    – Justine

  2. NGOAdminWebsite Website –

    – Kochaphan

  3. NGOAdminWebsite Website –

    very easy to understand and communication skills very engaging. – Michelle

  4. ngo_support –

    – Jyoti

  5. ngo_support –

    – Felila

  6. ngo_support –

    Awesome. – Florence

  7. ngo_support –

    The course is clear and easy to understand – Nzwanga

  8. ngo_support –

    I believe the course is so far very well conceived. – Sam

  9. ngo_support –

    Very helpful course. It improved my understanding of safety, reporting, and my role as an NDIS worker. – Poonam

  10. ngo_support –

    The course was clear and explained easy. I was able to remember all the important points and it wasn’t long and boring. I enjoyed the Test. Thank you. – Milka

  11. ngo_support –

    – Nicholas

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