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In December 2024, a new fact sheet was released outlining the critical right of all NDIS participants to access safe, ethical, and high-quality supports and services. Central to ensuring these rights are respected and upheld is the NDIS Code of Conduct. This Code provides a framework for all those who deliver NDIS services, helping them maintain the highest standards of care and ensuring that participants receive supports that respect their dignity and choices.

Understanding the NDIS Code of Conduct

The NDIS Code of Conduct defines the behaviour and culture expected of all individuals involved in providing NDIS supports and services. It sets clear guidelines for service delivery, ensuring that participants’ rights are at the forefront of every interaction.

Key Requirements of the Code of Conduct

The NDIS Code of Conduct mandates that all NDIS providers, key personnel, and workers:

• Respect individual rights: This includes the right to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.
• Ensure privacy and confidentiality: Respecting the privacy of people with disabilities is fundamental.
• Provide safe, competent, and ethical services: Supports must be delivered with care, skill, and professionalism.
• Act with integrity, honesty, and transparency: It’s critical that workers and providers maintain the highest standards of ethical behaviour.
• Address concerns promptly: Providers are expected to take swift action when concerns arise that could impact the safety and quality of services.
• Prevent and respond to violence, exploitation, neglect, and abuse: Protecting participants from harm is a non-negotiable responsibility.
• Address sexual misconduct: Preventing and responding to all forms of sexual misconduct is crucial to creating a safe environment.
• Ensure fair pricing: Charges for goods and services should be reasonable and not higher than necessary for NDIS participants.

New Focus on Fair Pricing

A new addition to the Code of Conduct highlights the importance of fair pricing. It ensures that NDIS participants are not charged excessively for goods or services compared to other customers. This reinforces the commitment to equity and fairness in service delivery.

Who Must Follow the Code of Conduct?

The NDIS Code of Conduct is applicable to:

• Registered NDIS providers, their key personnel, and NDIS workers.
• Unregistered NDIS providers, their key personnel, and NDIS workers.
• Providers delivering information, linkages, and capacity building (ILC) activities.
• Providers delivering services under the Commonwealth Continuity of Support Programme for people over 65.
• NDIS Commission employees, who must also adhere to the Australian Public Service Code of Conduct.

Supporting Workforce Development

To help providers and workers meet the expectations of the NDIS Code of Conduct, several resources are available:

• NDIS Workforce Capability Framework: This framework translates the Code of Conduct into observable behaviours and capabilities, providing clear examples of what “good” looks like in practice.
• Worker Orientation Module: The “Worker Orientation Module – Quality, Safety and You” is an online training resource that explains what is required under the Code from a participant’s perspective. It is mandatory for staff of registered NDIS providers and essential for all workers.

Multilingual and Auslan Resources

Understanding the diverse backgrounds of NDIS participants and workers, the NDIS Commission has made resources, including an overview video of the Code of Conduct, available in nine languages and Auslan. These translations help ensure that everyone, regardless of language or hearing preference, has access to vital information.

The NDIS Code of Conduct is an essential tool for ensuring that people with disabilities are treated with the respect, dignity, and care they deserve. By setting clear expectations for providers, workers, and key personnel, the Code creates a strong foundation for safe and ethical service delivery in the NDIS sector. As we move into 2025, it is critical that all those involved in the NDIS system continue to uphold these principles and ensure that the rights of participants are always safeguarded.

For more information on the NDIS Code of Conduct, fair pricing, or workforce development resources, visit the NDIS Commission website.

At the NGO Training Centre, we offer comprehensive courses designed to meet NDIS requirements, ensuring that you provide the highest standard of care to participants while staying fully compliant. Our affordable training solutions make us the ideal choice for both individual and staff development. Trust us to empower your team with the knowledge and skills needed to deliver exceptional care, every time. Choose the NGO Training Centre for training that’s both reliable and cost-effective. Call us today on 1300 990 995 or visit https://ngotrainingcentre.com/organisations-training-packages our website to check out our full suite of courses and get started now!

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

 

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

We’re excited to announce the release of the final course in our NGO Training Centre Specialist Leadership Program: Financial Excellence!

❓Did you know

• 50% of leaders report experiencing extreme levels of stress.
• 83% of organizations believe leadership training is crucial.
• However, only 5% offer comprehensive leadership development to all their leaders.
• Employees who undergo leadership training show a 20% increase in performance.
• 58% of leaders have never received any form of leadership or management training.

These statistics highlight a significant gap. Leadership is often the cornerstone of an organisation, but it’s also one of the loneliest roles, with leaders bearing heavy responsibilities and limited support.

Without adequate training, time to reflect, or proper resources, many leaders struggle to juggle competing priorities.

👉🏼 Here’s the solution:

We’ve designed a FULL suite of 16 high-impact, world-class e-learn courses aimed at transforming leadership at all levels. Our program includes 12 courses from our Leadership Excellence Program for all leaders, plus 5 specialised courses tailored to new managers, HR professionals, executives, CEOs, and governance team members. It has all you need to know to lead the way into the future of disability leadership!

Our suite includes:

Leadership Excellence Program

• Goal Setting and Successful Implementation
• Leadership Foundations – Part 1
• Leadership Foundations – Part 2
• Effective Time Management
• Emotional Intelligence
• Managing Difficult Conversations
• Employee Engagement
• Addressing Performance Problems
• Managing Change
• Coaching Skills – Part 1
• Coaching Skills – Part 2
• Creating Organisational Alignment

Specialist Leadership Excellence Courses

• Introduction to Disability Support Management
• Recruitment Excellence
• Operational Excellence
• Financial Excellence
• Knowledge Management and Succession Planning

💫 Our leadership training offers:

• A time and Cost- effective Training Solution, with multiple paths for implementation.
• Highly relevant content tailored to Disability Support Organisations.
• Real-world examples and interactions, making the training directly applicable.
• Practical, workable tools that are easy to implement and deliver proven results.
• A shared “Leadership” language, driving alignment and system-wide change.

Our courses are designed for leaders at all levels in the Disability Sector, ensuring deep, relevant learning for every leader.

Ready to take the next step? Contact us today at 1300 990 955 or email info@ngotrainingcentre.com to learn more!

🦵🏼Kick-start your 2025 and empower your leadership team to drive change and success in your organisation today!

Written by Amanda Robinson, B.A., MMentalHealth Prac.

 

Amanda is a professional with over a decade of dedicated
experience in the fields of Mental Health and Disability. Her extensive
expertise lies in navigating the intricate landscape of the Disability Sector.
She brings a unique perspective to her work, being both a person with lived
experience of disability and a compassionate carer. She has a passion for
advocacy, making her a staunch champion for the rights and well-being of
individuals facing similar challenges.

This week marks an important shift for the National Disability Insurance Scheme (NDIS) with the announcement of a new Minister, Amanda Rishworth, following Bill Shorten’s retirement. As service providers, this change could have a significant impact on how you operate, so it’s important to understand what’s ahead and how we can adapt to the evolving landscape of disability services in Australia.

First, we must acknowledge the incredible work Bill Shorten has done for the NDIS. His leadership over the past years has made a real difference in the lives of people with disability. He was a true advocate for putting people at the heart of the NDIS, and thanks to his efforts, the system has evolved into what it is today.👏🏼

Under his leadership, we’ve seen major reforms like improving disability employment services, responding to the Disability Royal Commission, launching the National Autism Strategy, and putting the NDIS on a more sustainable footing. Bill Shorten’s contributions have been invaluable, and he leaves behind a legacy that will continue to shape the NDIS moving forward.

🤔 What Does This Mean for Service Providers?

With Amanda Rishworth now at the helm, there’s a lot of potential for continued growth and improvement within the NDIS. Here’s what we can expect and how we can adapt as service providers:

1. Sustainability Focus: One of the new Minister’s priorities will be making sure the NDIS remains financially sustainable while still providing high-quality services. As service providers, we’ll need to stay flexible, manage our resources well, and be ready for any changes to funding models or processes.
2. Keeping Participants at the Centre: The government is committed to ensuring that people with disability continue to be at the heart of the NDIS. For us as service providers, this means focusing on person-centered care—tailoring our services to meet the individual needs and goals of each participant and keeping communication open and clear.
3. Collaboration is Key: Minister Rishworth will be working closely with the Hon. Dr. Anne Aly MP in the disability portfolio. This is an opportunity for service providers to stay engaged with government initiatives, especially in areas like fraud prevention and improving employment services for people with disabilities.
4. Innovation in Services: As reforms roll out, there will be more room for innovation. Service providers will need to stay ahead of the curve by adopting new technologies, refining processes, and finding creative solutions to better serve participants.
5. Advocacy: It’s important that we continue to speak up for the needs of people with disabilities. The NDIS is a collaborative effort, and by staying involved in policy discussions, we can help ensure the system works well for everyone.

🔭 Looking Ahead

The appointment of Amanda Rishworth as Minister for the NDIS signals a continued focus on improving the NDIS and making sure it works for everyone. For service providers, this is a chance to continue supporting people with disability, embrace changes, and work with the government to build a stronger, more inclusive NDIS.

So, let’s take this opportunity to reflect on how we can adapt and innovate. Together, we can ensure that the NDIS continues to thrive and provide the best possible outcomes for all Australians with disability.

We also want to thank Bill Shorten for his hard work and leadership and look forward to the future with Amanda Rishworth at the helm.

Let’s continue to make the NDIS a system that works for everyone🙏🏼.

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

Today, the Albanese Labor Government has taken a monumental step towards creating a more inclusive Australia with the launch of the country’s very first National Autism Strategy and an associated Action Plan. These initiatives are designed to provide better inclusion, support, and life outcomes for the 300,000 Autistic Australians.

The government’s goal? To ensure that Autistic people are not just understood and supported but also empowered, with access to spaces and services that truly work for them.

For the first time at a national level, this Strategy aims to break down barriers to inclusion, improve the understanding and acceptance of autism, and ensure that Autistic people across the country have the support they need to thrive.

Developed with the Community

The Strategy has been built with input from Autistic people, their families, carers, and a wide range of experts in the autism and disability sectors. It was shaped by the guidance of the National Autism Strategy Oversight Council, ensuring it reflects the real living experiences and needs of the Autistic community.

A key insight that emerged from this consultation was the concept of “masking”, where many Autistic individuals hide or suppress their true selves to fit in with a predominantly neurotypical world. This new Strategy and Action Plan aims to create a more supportive environment where Autistic people can express themselves freely and without fear of judgment.

Four Key Areas of Focus

The Strategy focuses on four key areas that are critical to improving the lives of Autistic Australians:

1. Social Inclusion
   Promoting greater social participation and reducing isolation.
2. Economic Inclusion
   Ensuring access to meaningful employment and financial security.
3. Diagnosis, Services, and Supports
   Making diagnosis easier and providing better access to vital services.
4. Health and Mental Health
   Addressing the unique health challenges faced by Autistic individuals and ensuring they have access to appropriate care.

Minister for Social Services, Amanda Rishworth, expressed the government’s commitment to improving the lives of Autistic Australians, saying:

“Our Albanese Labor Government is committed to improving the lives of the almost 300,000 Autistic people living in Australia, and it’s why we’ve delivered the first National Autism Strategy. Addressing the barriers Autistic people face in education, employment, and diagnosis is long overdue.”

Real Action, Real Change

The Strategy’s First Action Plan is already backed by $42.3 million in funding, ensuring the government’s promises lead to tangible results. Some of the key steps outlined include:

• $19.9 million over four years for a peer support program, offering Autistic people tailored advice and a sense of community that formal systems may not be able to provide.
• $915,000 over two years to enhance community understanding and acceptance of autism through awareness initiatives.
• $445,000 in 2025-26 to improve the diagnosis process with better support for families before and after diagnosis.
• $915,000 over two years to increase employment opportunities and provide better support for Autistic individuals entering the workforce.
• $12.2 million over five years for a dedicated knowledge translation body, ensuring that academic research in neurodiversity informs the development of policies and services.
• $3.7 million over two years to evaluate and improve existing programs supporting Autistic people.
• $2.8 million over four years for an epidemiological study to get a more accurate picture of autism prevalence in Australia, which will inform future policy development.

A More Inclusive Future

This groundbreaking National Autism Strategy and its First Action Plan represent a significant step towards a future where Autistic Australians have the tools, support, and opportunities they need to live full and meaningful lives.

Minister Rishworth highlighted the importance of ongoing collaboration, saying, “Working with Autistic people will remain key as we implement the goals of the Strategy and Action Plan. This ensures we meet the diverse needs of Autistic people across Australia.”

If you want to learn more about the National Autism Strategy, its Action Plan, and the resources available, head over to the Department of Social Services website, where you can find accessible versions of all supporting materials: https://www.dss.gov.au/national-autism-strategy

This is just the beginning, and it’s exciting to think about the positive changes this Strategy will bring for Autistic people across Australia.

At the NGO Training Centre, our Autism course developed in partnership with our subject matter expert, equips Disability Support Professionals with the essential skills to support Autistic individuals effectively. Training is key to creating inclusive environments where Autistic people feel understood and empowered. Our course covers communication strategies, sensory sensitivities, and promoting inclusion in various settings. By investing in education, you can help ensure better support, acceptance, and opportunities for Autistic individuals to thrive in all areas of their lives.🌱💙

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

The Care Sector Demand Map: A Vital Tool for Providers

The Care Sector Demand Map is a geospatial tool designed to help care providers in Australia plan, grow, and respond to demand in the aged care and NDIS sectors. It provides valuable data about current and forecasted service delivery, workforce needs, and spending, enabling organisations to make informed decisions for the future.

What an amazing tool to have at your disposal!

So, what can you find out?

Key Features:

• Current Data:
  • Participants: The number of people receiving services.
  • Services: Types of services provided.
  • Spending: Total amount spent on services (rounded to the nearest $100).
  • Providers: The number of active organisations in a region.
• Forecast Data:
  • Estimates future demand for services and workforce needs based on current trends. This helps providers plan for upcoming changes.
• Geographic Search Options:
  • Search by postcode, Local Government Area (LGA), or Statistical Areas (SA) to access data relevant to specific locations.

Benefits for Providers:

• Plan for Growth: Identify areas of high demand and potential service gaps.
• Workforce Planning: Forecast how many workers, by occupation, will be needed.
• Data Privacy: Participant counts are shown in ranges to protect privacy.

Data Update and Forecast Confidence:

The map is updated annually with the latest financial year data, typically published by December. While forecasts are based on current trends, they carry some uncertainty, particularly in less populated areas or new service regions.

Future Expansion:

While the map currently covers Aged Care and NDIS data, additional care sectors may be included in future updates, depending on data availability. We look forward to seeing what else it may include in the future!

As you can see, the Care Sector Demand Map is an essential tool for providers to understand current service delivery and plan for future demand, ensuring the sector continues to meet the needs of Australia’s growing care population.

Check it out here: https://caresectordemandmap.dss.gov.au/

As always, we will keep you updated with any changes as they are released.

Written by Amanda Robinson, B.A., MMentalHealth Prac.

 

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

New Changes Coming to NDIS Provider Identity Verification Process

Starting mid-2025, the National Disability Insurance Scheme (NDIS) will be rolling out a new way for providers to verify their identity. These changes aim to strengthen how they check who’s interacting with the system, making things safer for everyone involved.

Right now, providers and their staff use PRODA to verify their identity when connecting with the NDIA. But soon, they’ll be transitioning to a new system called myID, alongside the Relationship Authorisation Manager (RAM).

What is myID and RAM?

myID (formerly myGovID) is the Australian Government’s Digital ID app. It’s a simple, secure way to prove your identity online and can be used across a range of government services. RAM, on the other hand, is an authorisation service that allows you to act on behalf of a provider in online services when linked with your myID. Other services, like the Australian Business Register and My Aged Care, already use RAM, making it a trusted and secure option.

Together, myID and RAM will help reduce the risk of identity fraud within the NDIS system, ensuring better protection for providers and participants alike.

What do providers need to do?

All staff members who use NDIS systems will need to create their own myID account. Don’t worry, they’re giving you plenty of time to get ready, and you can start setting up your myID account now. If you have an existing PRODA account, you can link it to your myID.

Here’s how you can get started with myID:

1. Download the myID app – It’s available on both Apple and Android devices.
2. Set up your Digital ID – You’ll need a smart device, a personal email address, and some identity documents.
3. Choose the right identity strength – To access NDIS systems, you’ll need at least a standard identity strength. If you’re a principal authority (the person responsible for the business), you’ll need a strong identity strength. Most employees will only need the standard strength.

Why is this important?

It’s crucial to protect your Digital ID, as it holds sensitive personal data across services like tax and health. Sharing it could allow others to access your information, so make sure to keep it secure.

The NDIA will be sharing more detailed instructions as it gets closer to the 2025 transition, so stay tuned for updates.

For those needing assistance with myID, visit the myID website for support: https://www.myid.gov.au/how-set-myid

If you have any questions about linking your myID to PRODA, call 1800 700 199 and select option 1.

NDIS Quality Safeguards Commission (NQSC) Transition

Later in 2025, the NDIS Quality Safeguards Commission will also move from PRODA to RAM. We’ll keep you updated on these changes as well as we hear more.

 

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

Understanding the New STA Rules for NDIS Providers: What You Need to Know

This week, the much-anticipated updates to the Short-Term Accommodation (STA) rules were released by the NDIS. For those of you providing STA services, this is big news. The changes are designed to streamline processes, improve service delivery, and ensure participants get the best outcomes possible. But how do these new rules affect your day-to-day operations?

Let’s break it down.

What’s New?

The updated STA guidelines, effective from this week, aim to provide greater clarity around the eligibility criteria, billing practices, and support expectations for short-term accommodation. Here are the key changes that you need to be aware of:

1. Clearer Definition of STA
   The NDIS now defines STA more explicitly, differentiating between accommodation and support services. This means that STA is no longer just about providing a bed for a participant—it’s about ensuring that accommodation is linked with the right level of support, tailored to the participant’s needs. This clarity helps to avoid confusion around what constitutes STA versus other supports.
2. Increased Focus on Participant-Centered Outcomes
   The NDIS is increasingly prioritising outcomes that benefit participants. The new rules stress the importance of ensuring STA services contribute to a participant’s broader goals, such as skill development, social engagement, and community participation. This means your services need to go beyond just accommodation; the support you provide should be meaningful and help participants progress in their NDIS journey.
3. Inclusion of Remote and Regional Areas
   One of the big changes in the latest updates is the emphasis on improving access to STA for people in remote and regional areas. As providers, this means you may need to consider how your services can better cater to the unique needs of these participants—whether through remote service delivery options or increased flexibility in accommodation arrangements.
4. New Pricing Structure
   Pricing for STA services has been adjusted under the new rules. There are new rates for various levels of accommodation, and the pricing will now better reflect the intensity of support required. As providers, it’s important to familiarise yourself with the updated pricing guide to ensure you are billing appropriately and in line with the NDIS framework.
5. Greater Flexibility with Bookings and Cancellations
   The new rules offer more flexibility regarding bookings and cancellations, aiming to reduce the administrative burden for both providers and participants. The NDIS acknowledges that last-minute changes are sometimes unavoidable, so they’ve made adjustments that allow for more accommodating terms without penalising providers unduly.

How These Changes Impact You as a Provider

So, how do these updates affect you as an NDIS provider?

1. Streamlined Processes for Service Delivery
   With clearer definitions and guidelines in place, you can now navigate STA provision with more confidence. The updated rules should lead to fewer misunderstandings, which in turn can reduce compliance risk and improve your service delivery.
2. Better Alignment with Participant Needs
   By focusing on outcomes and flexibility, you can ensure your services are more personalised and participant-centered. The shift towards understanding the broader goals of participants means you have an opportunity to demonstrate your value not just as an accommodation provider, but as a key player in a participant’s growth and development.
3. Operational Efficiency
   The inclusion of clearer pricing structures and simplified administrative processes (like booking and cancellation flexibility) means less red tape for you. You’ll spend less time on administrative tasks, allowing you to focus more on providing quality services and supporting participants.
4. Opportunities for Growth
   The emphasis on supporting participants in remote and regional areas could present an opportunity to expand your services to underserved areas. If you have the capacity and resources to cater to these regions, now might be a good time to explore new avenues for service delivery.

Next Steps for Providers

The changes are a chance for you to reassess your approach to STA and ensure your services are fully aligned with the new rules. Here’s how you can get ready:

1. Review Your Current STA Services
   Take a close look at how your services align with the new guidelines. Are you clearly defining your accommodation and support offerings? Are you prepared to show how your services help participants achieve their NDIS goals?
2. Update Your Pricing and Billing Practices
   Familiarise yourself with the updated pricing structure and make sure your billing processes reflect these changes. This will help avoid any confusion or discrepancies when it comes to payment.
3. Ensure Your Team is Onboard
   These changes will require everyone in your team to be on the same page. Make sure that your staff are well-trained on the new rules, understand the participant-centered approach, and are equipped to provide the best possible support.
4. Embrace Flexibility
   The NDIS is increasingly about providing flexible, responsive support. Stay adaptable, especially when it comes to the new booking and cancellation guidelines. This will ensure that you’re always providing the best service in line with participant needs.

Q&A’s

Does STA Cover Transport Costs?

No, STA does not cover the cost of transport to or from the accommodation. If a participant is staying in STA far from their usual home, transport costs will be considered day-to-day living expenses and need to be covered separately. However, if transport support is already part of a participant’s NDIS plan, a provider might be able to cover the cost of travel from the accommodation to certain activities.

It’s important for participants to plan carefully and factor in transport costs when choosing the right STA accommodation option. Travel to and from STA locations needs to be considered separately.

Can STA Be Used for Holidays?

STA is not intended for holiday purposes or tourism. Its primary role is to give participants a short break from their usual environment and informal supports, not for vacations. For example, STA cannot be used for travel-related expenses such as cruises, holiday accommodation, airfares, or even theme parks and sporting events.

If a participant is planning a holiday, they can still access their usual NDIS supports as long as they are outside their usual home. If any additional support is needed while on holiday, participants should discuss it with their support coordinator, local area coordinator, or planner to ensure their NDIS plan can be adjusted accordingly.

Is STA Available for Participants in Supported Independent Living or Living Alone?

No, STA is generally not available to participants already in Supported Independent Living (SIL) or those living alone. Since these individuals already have structured time away from family and informal supports, STA isn’t typically needed in these situations. However, individual circumstances may vary, and it’s always worth discussing with your NDIS planner if you believe STA may still be appropriate for a specific case.

If you’re a provider offering STA services, it’s essential to stay updated on these guidelines and help your participants navigate the complexities of the funding and services. Communicating these points clearly can ensure participants receive the appropriate support while maximizing the benefits of STA within their NDIS plan.

Conclusion

The new STA rules are a great step towards making the NDIS system clearer and more supportive for both providers and participants. By embracing these changes, you’ll not only ensure compliance but also enhance the quality of your services and the outcomes for participants. You can read more here: https://www.ndis.gov.au/changes-ndis-legislation/frequently-asked-questions-about-legislation#new 

As always, change can be daunting, but with the right mindset and preparation, these updates offer a chance to better serve your participants and stay ahead in the ever-evolving NDIS landscape.

How are you planning to implement the new STA rules in your practice?

Stay tuned for more updates, and as always, reach out if you have any questions.

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated experience in the fields of Mental Health and Disability. Her extensive expertise lies in navigating the intricate landscape of the Disability Sector. She brings a unique perspective to her work, being both a person with lived experience of disability and a compassionate carer. She has a passion for advocacy, making her a staunch champion for the rights and well-being of individuals facing similar challenges.

As the NDIS framework continues to evolve, disability support providers must adapt their practices to meet increasingly rigorous audit standards. One key area of focus in Stage 2 of a surveillance or re-certification audit is how well providers implement their policies and procedures in their day-to-day operations.

The NDIS Practice Standards are designed to ensure that registered providers meet high standards of care and support for participants. However, it’s no longer sufficient to simply have policies and procedures in place; you now need to demonstrate their implementation across your organisation. Auditors will specifically look for evidence through your day-to-day practices, records, and processes. This includes ensuring that staff have read, acknowledged, and understand your policies and procedures.

What the Audit Looks For

During a Stage 2 onsite audit, auditors will engage in various activities to assess compliance, including:

• Reviewing records to verify adherence to policies.
• Conducting interviews with staff and participants to understand how policies are applied in practice.
• Observing operations, looking for evidence that policies and procedures are being implemented consistently.

Auditors may also request proof that staff members have not only read but also comprehended the organisation’s policies. They’ll want to see that employees know how to apply these guidelines in everyday situations. This raises an important question: how can disability support providers effectively track and document this understanding?

A Simple Solution: NGO Training Centre’s LMS

For disability support providers navigating these audits, NGO Training Centre offers a simple and effective solution through our Learning Management System (LMS). Our platform allows providers to create a dedicated course that includes all relevant company policies and procedures. Here’s how it can streamline the audit process:

1. Create a Course for Your Policies and Procedures: With our LMS, administrators or instructors can easily create a course containing your organization’s policies and procedures.
2. Test and Verify Understanding: You can then develop a text- or exam-based assessment tied to these policies. This ensures staff members not only read but also demonstrate comprehension of key guidelines.
3. Certify Completion: After passing the exam, support workers will receive a certificate confirming that they have completed the course and understood the policies.

By incorporating this into your operations, you not only comply with audit requirements but also create a culture of accountability and quality service.

Watch this short video to learn how to add a policy or procedure.

Why This Matters

The NDIS Commission emphasises that policies are only as effective as their implementation. As audits become more stringent, having evidence of your policies in action is essential. Using a system like the NGO Training Centre’s LMS, you ensure that:

• Your staff are fully engaged with and understand the critical policies governing your organisation.
• You have readily available evidence for auditors.
• You can demonstrate a structured and effective approach to policy implementation.

Improve Your Audit Results with NGO Training Centre

Navigating NDIS audits doesn’t need to be overwhelming. By leveraging NGO Training Centre’s easy-to-use, yet powerful LMS, you can streamline the process of educating staff and documenting compliance while simultaneously reducing stress and improving your audit outcomes.

Ready to improve your audit results? Contact NGO Training Centre’s Customer Relationship team today to learn how we can help you meet NDIS Practice Standards with ease.

Written by Matthew Crawford, PGCert(Bus)

Matt has over a decade of experience in B2B sales and business development and with a passion for human services, is deeply committed to driving meaningful solutions within the disability sector. His commitment to improving service quality and his deep understanding of client needs make him a trusted partner in advancing the capabilities of organisations that support people with disability across Australia.

NEW RELEASE:  Behaviour Support and Restrictive Practices Policy

As a provider in the disability sector, understanding and implementing effective behaviour support strategies is crucial. The newly developed Behaviour Support and Restrictive Practices Policy outlines the essential role providers play in supporting individuals with disabilities, while prioritising the reduction and elimination of restrictive practices.

The Importance of Behaviour Support

Behaviour support is fundamental in promoting positive outcomes for individuals with disability. It involves creating tailored interventions that respect individual preferences, enhance well-being, and foster independence. This policy serves as a framework for providers, ensuring that behaviour support is not only effective but also aligns with best practices.

Commitment to Reducing Restrictive Practices

Restrictive practices can have significant implications for individuals, often compromising their autonomy and dignity. The Policy emphasises a clear commitment to reducing and ultimately eliminating these practices. Providers are encouraged to explore alternative strategies that prioritise positive behaviour support, ensuring that interventions are the least intrusive possible.

Key Principles for Providers:

1. Person-Centred Approach: Always tailor support strategies to the individual’s unique needs, preferences, and circumstances. Engage with the individual, their families, and other stakeholders to develop a comprehensive understanding of what works best.
2. Focus on Prevention: Implement proactive strategies that minimize the likelihood of challenging behaviours. This includes identifying triggers and creating supportive environments that promote positive interactions.
3. Ongoing Training and Development: Stay informed about the latest evidence-based practices in behaviour support. Continuous professional development is essential for effectively supporting individuals and understanding the implications of restrictive practices.

Understanding the Role of the Practice Quality Division

The Practice Quality division within the NDIS Commission plays a crucial role in ensuring the quality and safety of behaviour support services. Providers should be aware of their responsibilities in relation to this division:

• Compliance with Standards: Ensure that your practices align with the standards set by the NDIS Commission. This includes adhering to the principles outlined in the Behaviour Support and Restrictive Practices Policy.
• Documentation and Reporting: Maintain thorough records of behaviour support plans and any use of restrictive practices. Transparency is key to accountability and ongoing improvement.
• Feedback Mechanisms: Establish channels for receiving feedback from individuals and families about the support provided. This information is vital for continuous improvement and aligning practices with the needs of those you serve.

The Approach to Quality and Safety

To enhance the quality and safety of behaviour support, providers are encouraged to adopt the following strategies:

• Collaborative Practices: Work closely with families, caregivers, and multidisciplinary teams to ensure a holistic approach to behaviour support.
• Monitoring and Evaluation: Regularly assess the effectiveness of your behaviour support strategies. Be open to adapting approaches based on what is working and what is not.
• Empowerment: Support individuals in making choices about their own care and interventions. Empowerment fosters a sense of ownership and enhances overall satisfaction.

The Behaviour Support and Restrictive Practices Policy represents a critical step toward improving the quality of support for individuals with disabilities. As providers, your role is essential in implementing these principles and practices, ensuring that individuals receive the highest standard of care while minimising restrictive interventions. For access the full policy document, please download the Behaviour Support and Restrictive Practices Policy here: https://www.ndiscommission.gov.au/rules-and-standards/behaviour-support-and-restrictive-practices/rules-behaviour-support-and#paragraph-id-9169 .

At the NGO Training Centre, we provide a comprehensive three-part course which covers essential aspects of behaviour management and support.

Part 1 delves into the history of managing ‘behaviours of concern’ in Australia and explains the five stages of behaviour escalation.

Part 2 focuses on the ABC of positive behaviour support, including strategies to reduce behaviours of concern and the application of restrictive practices.

Part 3 addresses the development and implementation of a Positive Behaviour Support Plan, the importance of collaboration in this process, and the role of the NDIS Quality and Safeguards Commission in overseeing Positive Behaviour Support and Restrictive Practices.

Together, we can create a more supportive and inclusive environment for people with disability.

Written
by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is
a professional with over a decade of dedicated experience in the fields of
Mental Health and Disability. Her extensive expertise lies in navigating the
intricate landscape of the Disability Sector. She brings a unique perspective
to her work, being both a person with lived experience of disability and a
compassionate carer. She has a passion for advocacy, making her a staunch
champion for the rights and well-being of individuals facing similar
challenges

As of October 3, 2024, new NDIS laws have come into effect, following the passing of the National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No.1) Bill in August. These changes aim to bring the NDIS back to its core purpose and improve the experience for both participants and providers. If you’re an NDIS provider, here’s what you need to know about the changes and your new responsibilities.

Clearer Funding Rules

One of the most significant changes is the new definition of what qualifies as an NDIS-approved support. From now on, participants can only use their NDIS funds for items listed as approved supports. There’s also a list of what NDIS funding cannot be used for, and in some cases, participants can request a substitution from the replacement support list.

View the Lists

As a provider, it’s your responsibility to ensure that the supports you offer are compliant with these new lists. This means regularly checking the approved support list and keeping up to date with any changes that may affect your services.

Impact on Participants’ Plans

Another key change starting from October 3 is how participants’ plans will be structured. New and updated plans will clearly show total budget amounts, funding components, and the timeframes for which funding is allocated. As a provider, you’ll need to understand how these changes may impact the services you offer and how participants can manage their budgets.

If you work with participants who need help managing their NDIS funds, the NDIA now can change their plan management type to offer more support. Be prepared to assist participants through this process and guide them in accessing the help they need.

Staying Compliant with Updated Guidelines

To help implement these changes, the NDIS has updated its guidelines across several areas. These include applying for the NDIS, creating and adjusting plans, and understanding the principles behind “reasonable and necessary” supports. The Guide to Self-management has also been refreshed, so if you work with self-managed participants, it’s crucial to familiarise yourself with the new rules.

Read the Guidelines

Your Role in the Transition

The NDIS is committed to a smooth transition for both participants and providers, but the responsibility doesn’t lie solely with the NDIA. As a provider, you’ll play an essential role in ensuring participants understand the new rules and how they affect their services. It’s important to communicate these changes to participants and answer any questions they may have.

The Department of Social Services (DSS) conducted public consultations earlier this year to gather feedback on the draft lists of supports. Over 7,000 people participated, which helped shape the new rules. Staying informed and involved in future consultations can help you stay ahead of any further changes and provide the best possible service to participants.

Where to Find More Information

For more detailed information on the new rules, check out the summary of legislation changes and FAQs on the NDIS website. Resources like the easy-read versions and Auslan videos can help you communicate these changes to participants with different needs.

Find more information here

As the NDIS evolves, providers are crucial in delivering the best possible outcomes for participants. By staying informed and adaptable, you’ll be better equipped to navigate these changes and support those who rely on your services.

Keep an eye out on our In The News Page for all you NDIS Updates!

Written by Amanda Robinson, B.A., MMentalHealth Prac.

Amanda is a professional with over a decade of dedicated
experience in the fields of Mental Health and Disability. Her extensive
expertise lies in navigating the intricate landscape of the Disability Sector.
She brings a unique perspective to her work, being both a person with lived
experience of disability and a compassionate carer. She has a passion for
advocacy, making her a staunch champion for the rights and well-being of
individuals facing similar challenges.