Pamela Kingston is a highly respected Subject Matter Expert and course author behind NGO Training Centre’s Complaints and Reportable Incidents and Receiving Feedback with a Growth Mindset courses.
With over 15 years’ experience in the disability sector and 20 years in community partnership program management within education, Pamela brings a depth of knowledge grounded in real-world practice, compliance, and leadership.
Pamela is known for her strong focus on accountability, purpose-driven work, and empowering teams to deliver high-quality, person-centred outcomes. She thrives in complex, system-focused environments, applying strategic thinking and practical solutions to improve service delivery and organisational performance.
Her expertise includes:
- Strategic and operational leadership with a strong focus on collaboration and workforce empowerment
- Driving operational excellence and compliance through effective system design, implementation, and review
- Designing and delivering targeted training programs to address both foundational and emerging workforce skill gaps
- Influencing outcomes through effective stakeholder engagement, communication, and tailored messaging, and
- Developing policies and operational processes aligned with regulatory and quality frameworks.
Pamela currently works as a Senior NDIS Consultant at Provider+, supporting organisations to strengthen compliance, governance, and service quality across the sector.
She holds a Bachelor of Social Science (Social Welfare) and a Graduate Certificate in Australian Migration Law and Practice.
We are both thrilled and proud to have Pamela on our Governance Team at the NGO Training Centre.
Learn more about all our brilliant Subject Matter Experts on our About Us page.
