Support Coordination Pathway

After this lesson you will be able to:

NDIS Foundations

1. Know what the NDIS Quality and Safeguard Framework is.
2. Know what the NDIS Code of Conduct is and your obligations.
3. Understand what the NDIS Practice Standards are.
4. Understand the role and responsibilities of the Quality and Safeguards Commission.

Support Coordination – Part 1

1. Know what Support Coordination is, and identify the key experiences and qualities of Support Coordinators.
2. Know who can access funding for Support Coordination and the process for determining eligibility for these supports.
3. Describe key activities and responsibilities of Support Coordinators.
4. Identify some common challenges and misconceptions related to the role and know how to address them.

Support Coordination – Part 2

1. Understand consent required to access information about a participant and their NDIS plan.
2. Review NDIS plan information, interpret participant goals, and understand how they link to supports in the plan.
3. Know how the NDIS funds travel for participants and providers.
4. Identify three phases of support coordination activities to understand, action, and monitor NDIS Plan implementation.

Support Coordination – Part 3

1. Assist participants in understanding their NDIS plan budget and how to manage it when working with providers.
2. Utilise budget calculation tools and resources to determine the available service hours for supports.
3. Identify and effectively track billable and non-billable activities.

Complaints & Reportable Incidents

1. Receive complaints.
2. Explain best practice for handling complaints.
3. Identify reportable incidents and follow procedures for reporting.

Professional Boundaries

1. Describe how boundaries are used for personal and professional relationships.
2. explain how to create strong professional boundaries.
3. Identify the risks of boundary crossings and / or boundary violations.
4. recognise the early warning signs of boundary issues.
5. Put what you have learnt into practice and create strong professional boundaries with your participants.

Effective Time Management

1. Know the importance of effective time management in Leadership.
2. Know what your personal time management strengths and areas for improvement are.
3. Apply effective strategies for prioritising tasks and managing competing demands.
4. Apply techniques to overcome common time management challenges.
5. Create and maintain a healthy work-life balance to prevent burnout by developing and applying your action plan.

Goal Setting & Successful Implementation

1. Know exactly what organisational vision and mission statements are and their importance.
2. Know how to create workable and impactful Employee Goals to support your organisation’s Vision and Mission statements.
3. Know how to create action plans that support the successful delivery of your goals.